Fabletics

Where do I start? I have been a member since March 2019. I have successfully been able to "skip" each month when needed EVEN though they don't give you much warning or reminder to skip, just one email that doesn't mention the words "skip the month" but once hidden in the email's content.

Unfortunately, life got busy with college starting back up and I forgot to skip this month (August 2019). My bank account was charged with overdraft fees because of the $50 charge to it (Come on, I'm a college student just trying to keep up with life like everyone else lol). IMMEDIATELY, I contacted support through email to which I received an automated response reading something along the lines of "we don't use emails anymore, chat or call us". I quickly hopped on chat with a customer service rep and asked for a refund of the money, to which she replied "I do not have the ability to do so" I'm like? HELLO Well then let me talk to someone that DOES have the ability to do so? Apparently they aren't "allowed" to refund credits and it's "not possible" for a refund. What the hell? I have never been SO pissed at a company before. That is absolutely ridiculous and I will never recommend anyone this brand. SURELY there is a way for me to get a refund? After going through multiple customer service reps, I decided to cancel that BS and leave it at that. I am disgusted with the way this company handles their customers and am embarrassed for the company for thinking that scamming people out of their money every month was ok and telling them that refunds don't exist here.

Here's a recommendation to Fabletics: If someone accidentally misses the "Skip" button, there should be a courtesy refund ONCE at least!? OR offer them a refund but require their account membership be canceled. I still want my $50, Fabletics. Clean up your company.

About the two pairs of leggings I received over the time of my membership: quality was A+, sadly the company itself is not.

Anytime I go to the Lenox Fabletics store, everyone is always amazing and welcoming than other stores I have visited.

Fabletics team is perfect and very helpful, I have called several times and every-time I got a very nice reply for what I needed.

When I found-out that they were stealing 50 a month from my bank account, I called to get out of their program. I was told I couldn't get out. I had to go to their website every month to pause something, to keep them from stealing my money. I'm a single mother of 3. So, for the next year, I got a reminder email on the 1st, and went in to pause the month. Nov 25th, I received another such email. I went in to pause it; it said it was paused. I wrote them to tell them I wanted out of their VIP program. On Dec 14th, they stole another 50 from my bank account. PayPal refuses to refund the money. I have deleted my method of payment in PayPal, cancelled any authorization Fabletics had, and written AGAIN to say that I WANT OUT.

If they want anything else from me, they can explain to a judge, why they refuse to release me from their legalize-theft program. I bought 2 outfits this last year, and only 1 of those 50 credits was applied. A pair of pants that I bought was credited back on to the store credit.

These people are total thieves, and refuse to let you out of that VIP program. DO NOT EVER AUTHORIZE THIS COMPANY TO DO ANYTHING. EVER!

MY FIRST NAME HAS SPACES!

Good service and for the most part product is good. While I have found a few loose stiches here and there, they have been minor and "fixable".

I love, love their workout capris and pants! Thick quality and very flattering. The high waisted are my favorite!

Random hidden charges? Wtf is this, the 80s? Smart business is about transparency, this company doesn't give you that.

Really cool and sporty wear you can order from here. The product quality is very good and the clothes are fitable and stretchable.

I told the customer service rep that I placed an order with my quadpay account and wanted to switch my payment method to afterpay and asked if this were possible. She stated that she could cancel the order and then I could go ahead and place it with my afterpay account. I am under the impression that I can hit duplicate order or something and just check out in 5 minutes as when I asked her if the 70% off discount would be applicable still she told me everything would be the same. I was not told that I had to look for and replace those items in my cart individually AND that all products may not be available. If I had know that I would never have cancelled the order as I simply would have been centralizing my payments and saving $4.

Then when I called back I spoke with a supervisor, Arnulfo, whom simply just wanted to state there is nothing that they can do as if an order is cancelled then there is a chance that not all items may be in stock. I was also advised to take something that was a quantity of 1 out of my cart. I repeatedly had to ask him why I was not told this prior to canceling my order and he kept repeating the above. He was not answering any question that I hand asked unless I asked it three times and finally said "I do not care about... Please just answer... as I have already asked 3 times." There customer service team needs to be re-trained from the top down (or at least their team in the Philippines) as THEY were the ones that screwed up. I told Arnulfo that I wanted to submit a formal complaint that their corporate office would see and he stated that I would receive an email once the call ended to review the call that would go to corporate; however, once the call ended no email ever came. I am sure that it was no coincidence.

If they had admitted that a customer service rep made a mistake right off the bat, been empathetic, and then offered multiple alternatives I probably would have replaced my order and even ordered more as a bit of retail therapy. Worse customer service ever. Now I understand why you guys are so cheap because you skimp in other departments.

Contacted Fabletics customer service on 8/14/******* and NOone knows how to care for your silver puffer

I went back and forth for months debating whether or not to start with Fabletics. After I heard good things from close friends I decided to give it a try. I was really excited placing my first order (2 pairs of leggings and a top). I went to the store at Mall of America to return one pair of the leggings because they weren't for me. When I was at the store, I worked with an extremely helpful associate that took ample time to introduce me to the brand and helped me with my first order. I even ended up buying a sports bra that I wasn't planning to purchase before going to the store. The morning after I made my second purchase I received an email for 20% off your in store purchase. I went back to the store to have the sports bra adjusted and the associate could not have been more opposite of the day before. When I told her I had just purchased the bra the day before and now received this email she looked up the order and in a degrading tone said "you had other discounts on this, what discounts did you have?" I, very confused, said I had purchased it at the VIP membership rate but no other discounts were applied. She then accused me again saying that I had used discounts. I explained the whole story of purchasing, returning, purchasing and now again returning. She was very annoyed the whole time and then softly said "oh, I see what she did." She then resolved the issue and rudely said "we usually don't do this for people." I'm not sure why she wouldn't have explained this policy prior to starting the transaction. I left feeling so degraded and unappreciated for my business. To make it worse, this is the SECOND time I have tried to reach out. My first attempt was to resolve this privately with an email to Fabletics, the email I received in response said they no longer support by email. Hoping to receive a response through this method of communication.

Love the way your product looks on my wife but, more than that I loce the way she feels qhej she is wearing your products.

Your marterial is awesome but runs very small in sizes, I'm regularly a 2xl and your 2xl fits like a medium

This company just wants to rip you off! Don't be fooled by Kate Hudson being their spokeswoman and their cute clothing designs - this company is NOT conducted honestly. I've been part of VIP Membership type websites before (ex. AdoreMe) so the concept isn't new to me, but I NEVER got an email at the beginning of the month showing me my options to shop or decline! So next thing you know I've been automatically charged - and somehow THAT notification email came through (just not the one giving me the option to decline spending money - sketchy right)? I even sent in a help request describing my inability to get the monthly notification email on their website but never heard a peep. So now I'm stuck with an "outfit" or 40 credits or something confusing to shop with on my account to use that I've been charged for - it's not even a direct sum of money to spend (i. E. I've been charged $49.95, I should have $49.95 to spend but instead they use these numerical credits which equals one outfit or 1 piece by itself, don't get me started on how confusing their pricing is). So by now it's a new month and I haven't gotten a notification email for THIS month either and I even try logging into my account to just manually shop or skip there, but there's NOTHING about my monthly timeline on my account! Like, there should clearly be a button when I log in that says "Shop or Skip This Month" (AdoreMe does this really well). So at this point I'm done and I want to just end my "VIP membership", but is there an easy online way to do that? Nope. I have to call in and talk to a lady who is very painfully obviously in a foreign call center reading off a script. I manage to make it clear I want to quit and she says "Okay have another chance I will escalate to manager so you can stay"... NO! I WANT TO JUST END IT! I finally make this clear to her and she hilariously throws in some random script language about "more items to checkout in your profile" or something. Anyways, hopefully I have now been unsubscribed but I will carefully check my credit card statement this month to be sure. The clothes themselves are in cute styles, but overpriced. And the VIP trick is not worth it. This company is so dishonest!

Ordered 3rd of May, still got charged the monthly fee. Part of my order although has been in Canada since the 10th of May, it still has not arrived

The pants and tank fit wonderfully. I'm not to keen on the sports bras (36DDD/3 8D) . But the pants are good to go!

I am so sick of reading all of the "scam" posts about Fabletics!
Fabletics makes it very clear that it is $49.95/month for their membership. You are not charged that if you skip the month by the 5th. If you forget to skip (even though they send 4 emails in the first 5 days) you are charged and receive a credit of $49.95 to use toward a future purchase. They don't "take your money", they don't "scam you", they don't "lie about the prices to get you hooked". Read the terms and conditions.
TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS! Stop blaming others for your choices!
YOU put in your credit card information, YOU ordered a super cute outfit half off, YOU clicked that you agree to the terms and conditions, YOU receive the almost daily emails, YOU are the only one who can login to your account each month.
My daughters and I have 4 accounts and LOVE it! We signed up under each other so we received $10 or $20 credits(depending on the promotion that particular month), we have signed up friends and received credits and we rack up points and get free outfits just for purchasing and reviewing! We used to be Lululemon yogis but now we have switched to Fabletics!
The clothes are mix and match, fit great, are comfortable, wash wonderfully without stretching or shrinking- we are complimented all the time at all of our ballet, yoga and Pilates classes or even in the grocery store!
If you can't afford this quality of yoga clothes then maybe Fabletics is just not for you. Call customer service and cancel your membership but don't blame the company for your lack of common sense.
READ BEFORE YOU CLICK! Who puts their credit card number into a website without reading EVERYTHING?!?! That's irresponsible and immature.

I often emailed about sales as a VIP but then when I click into the site the deals are hard to access.

I've been a VIP member for 3 months now. I love their clothes. I don't see an end in site lol!

The items I ordered looked ENORMOUS out of the wrapping but in reality wound up being about three sizes too small.

I truly love Fabletics I can't let it go or stop buying anything lol it's a guilty pleasure of mine

I was asked to send the shorts that came with a broken zipper for a half credit worth of refund.

The actions of Fabletics are unlawful - please feel free to use the below when complaining and demanding cancellation / refunds. Citizens Advice will also take complaints (in the UK) and have referred the matter to Trading Standards and suggested we make a civil claim against this company.

The practice of automatically charging every month for something you don't want is known as INERTIA SELLING and is Illegal under UK Law (Consumer Protection from Unfair Trading Regulations 2008 as amended)

Their website has the "VIP Membership" as a default, not an opt-in. This is unlawful per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide that "no payment is payable in addition to the remuneration agreed for the trader's main obligation unless, before the consumer became bound by the contract, the trader obtained the consumer's express consent", and also confirm "express consent cannot be granted if inferred from not changing a default option"

The website has a 'countdown' of a 1 hour special offer reduction, which is also illegal per Schedule 1 of the Consumer Protection from Unfair Trading Regulations - "Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice"

There's also another wonderful gem in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which could potentially be taken to mean if you 'purchase' something with the 'credit' that they've taken it's to be treated as an "unconditional gift to the consumer" and you can keep it - however it's a bit of a grey area and I don't want to have to deal with this company ever again, even if I thought I could use a loophole to get things for free.

Trading standards are now investigating their actions, and have full copies of the website as it was at the time of my purchase. They are unlikely to get away with keeping this practice up. I believe BBC Watchdog have also shown some interest.