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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,601
Neutral
262
Negative
1,128
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“The best quality”

Michelle T.
12/15/24

All my items are quality, exactly as advertised, pulls my body into shape while being very comfortable during my active activities. I have pieces from years ago I still wear and there is no wear or tear on my items. I only purchase Fabletics for all my active gear. Original reason is because you can not see through your tights!

Date of experience: 12/5/24
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Top Critical Review

“Unusual model for clothes shopping”

Martha C.
12/15/24

I liked the look - and the potential prices - of the Fabletics workout clothes. But when I joined, the website was extremely buggy, impossible to navigate. Once I received my order, the sizes were unexpected so I sent part of my order back, received replacements, which I haven't yet worn because they're not quite right. I ended up going to a Fabletics store while on vacation in California and purchased two items that I like quite a bit. But not really worth it, so I cancelled my membership.

Date of experience: 12/5/24
See critical reviews

Reviews (11,490)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user ajj74
New York
2 reviews
0 helpful votes
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July 7th, 2022
Verified purchase

Some of the items arrived dirty and out of package. Quality is lacking. The sizing seems very off.

Date of experience: July 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user heatherm1919
Texas
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

On the first day of the month, the site doesn't work. Too. Much traffic. Cannot see new arrivals.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for sharing your experience with our products and the website. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user guestg136
Illinois
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Great fabric, great fit and love the price! I wear fabletics and so do my daughters. Very pleased!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user kristinj150
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Just always such a nice experience to shop online. It's one of my favourite sites to shop. Thanks!

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristin,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user dorotheec4
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I can trust fabletics! I get a great choice and super comfortable clothing! I basically live in it!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Dorothee,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user desireeq4
Illinois
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

They are nice leggings but price is to high. I find most of your clothes priced to high.

Date of experience: January 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Desiree,

Thank you for writing a review regarding the pricing of our products! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user clairv5
Michigan
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Had to wait a while till the stock of product built up. Very excited to receive the order.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Clair,

Thank you for taking the time to share your awesome experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad

Thumbnail of user sarahb1669
Washington
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

These are the best pair yet. I love the fabric. Please make more in this fabric. Very comfy.

Date of experience: March 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sarah,

Thank you so much for the awesome feedback! We are happy to know that you had a great experience and love our products and services! Have a fabulous day!

Best,
Jane

Thumbnail of user andrewk1261
North Carolina
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

They charged me 50 bucks at the end of the month. I was then told it was for the "VIP" membership.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user christiank270
Virginia
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I ordered two pairs of shorts and the next think I know I am committed to a $54 a month fee

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christian,

Thank you for your purchase. For assistance with your concern regarding the monthly fee, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user katheriner98
Pennsylvania
1 review
3 helpful votes
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August 9th, 2019

They really tried to get me! So I wanted to try them out, I had NO idea that it was a subscription, lets start there, As soon as you get to the site a pop up to join the website pop-up (you know to have a user name and what not instead of checking out as a guest) well when you do that - IT SIGNS YOU UP FOR THE MONTHLY SUBSCRIPTION, Buttttt I saw that you can cancel at anytime and I wanted to give the 2 leggings for $24 a go (because I needed new leggings lol) So i order them, wait for them to arrive, call them to cancel because I didn't want to forget and be charged later on. When I called I had to repeat 50 times that I wanted to cancel my subscription, the man on the phone kept telling me about the other options i had, but refused to acknowledge what i was ASKING, it got to the point that I had to yell a bit for him to understand I just wanted it cancelled. A month later (today) i see a charge for $49.95... I call fabletics because I was shocked (they also sent me a confirmation email of the cancellation - when I called today they said there was no indication in their system that I had called or cancelled. I am PISSED, I asked to speak with someone above whoever I was speaking to who was STILL trying to get me to stay and tell me to skip a month instead of cancelling WHEN IT SHOULD HAVE BEEN CANCELLED ALREADY. I told the new lady if they didn't refund me I would review them as the scam that they are as well as have my credit card report the charge as a SCAM - she said she would "officially" cancel the subscriptions as well as "request" that the charge be refunded (i will know in 5-7 days if that happens) I do NOT trust this company. And certainly would NOT I recommend them (and I really was recommending them left and right prior to this mishap although $50 for 2 is OVERPRICED - But this headache is NOT worth the $24 at ALL!)

Tip for consumers:
DONT DO IT!!!!

Products used:
Leggings

Service

Date of experience: August 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Katherine,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user marieh463
North Carolina
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Love the fit and feel of the product. It looks wonderful on.

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marie,

We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!

Best,
Nelle

Thumbnail of user jeanettef93
Idaho
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

When I have placed my credit order it usually takes about three weeks to get my order

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeanette,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user sarab30
Texas
1 review
1 helpful vote
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March 13th, 2015

Like other people I feel for this scam, stay away this company.

Date of experience: March 13, 2015

Thumbnail of user jaimee62
New Jersey
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I loved the outfits on Fabletics! I promise I'll be back once I find a new job!

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaime,

Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!

Best,
Jane

Thumbnail of user samantham1266
Massachusetts
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love fabletics! The leggings are the absolute best! Good deals also!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Samantha,

Thanks for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!

Best,
Tina

Thumbnail of user cecelias54
Mississippi
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Always enjoy the quality and style of the items I purchase, and I've purchased quite a lot!

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cecelia,

We're so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!

Best,
Zeth

Thumbnail of user mirlom
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

Great customer service - easy and quick in and out of the store.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mirlo,

Thank you so much for your kind words! We would love to continue providing excellent service to wonderful members like you!

Best,
Bella

Thumbnail of user asiap15
Washington
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

I received the wrong size, but the return process was very easy.

Date of experience: March 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Asia,

Awesome! We love to hear you had a seamless return experience with us! This motivates us to do more, and we promise to keep our standard in service and style just for you!

Best,
Nelle

Thumbnail of user nicolep1118
Texas
1 review
0 helpful votes
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January 10th, 2022
Verified purchase

The switch in my item was easy to initiate and I was very pleased with my replacement.

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nicole,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Thumbnail of user corries14
Ohio
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Cant use the points as stated. No sense in wasting more money when you can't use it.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Corrie,

Thank you for writing a review regarding the credit you have on your account. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user cheyennes28
Texas
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Don't like the shoes. I like the pants but some of them roll down and that's annoying.

Date of experience: December 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Cheyenne,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user charlesp1549
California
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Products are great but the online website and experience are absolutely terrible.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charles,

Thank you for sharing your experience on our website and the products we offer. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user janetd1036
Florida
2 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

I really like the items I have purchased so far and would recommend the site to friends.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janet,

We're so happy to hear you've had a great experience with Fabletics. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Have a great day!

Best,
Renz

Thumbnail of user kristenf202
Ohio
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I like they have different model types to see what I might look like in the clothing.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello ‬ Kristen,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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