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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user yogamarinc
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I ordered some clothing for the first time and did NOT know I was signed up for a monthly membership fee.

Date of experience: September 1, 2024

Thumbnail of user kathleeno1023
New Mexico
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Pants are okay, however I have been trying to cancel subscription as I don't want to buy clothes every month. I have not received any reply to my emails. I guess I will just have to contact my credit card and dispute the charge as fraud to get someone's attention.

Date of experience: July 1, 2024

Thumbnail of user karens5616
Arizona
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I use to love Fabletics, but in the last few year the clothing has changed so much and doesn't fit the same that it use to. I still love the sales they offer but have not purchased anything in quite awhile due to the new line of clothes and styles

Date of experience: July 1, 2024

Thumbnail of user ericas782
Minnesota
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

For the products I have purchased I really enjoy! They are great quality, durable and reasonably priced.
I don't love the VIP membership. You are required to make a monthly purchase (obviously unless you skip), but 9/10 times the products I want to purchase are unavailable in the size, color, or type that I want. Very consistently. I would have likely purchased more if things were available but they hardly ever are and that's very frustrating. Or I want to buy a set of scrubs and the top is out of the color I need but the bottom isn't. Or the size. Etc.

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2024

Thumbnail of user crystalt439
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

After receiving my first shipment Fabletics, I was not satisfied with the fit of the leggings on my waist and even the short length was too long in the inseam. When contacting customer service on my return and cancelation of membership, the person continued to postpone the cancelation for several minutes before accepting my request as a final answer. Once I returned the product with tags, I only received half of the credit I originally purchased the products for. They still had tags and were never worn. Overall, I'm not satisfied with the loss of time and money I spent trying Fabletics.

Date of experience: July 1, 2024

Thumbnail of user mariam4735
Maryland
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I like the bundles. I look each month to see if there is anything I like because there are some really good deals. However, there are some months that either don't have anything appealing or I waited too long and there isn't any available in my size or color. I wish credits didn't expire because sometimes nothing is appealing or I didn't have time to look.

Date of experience: July 1, 2024

Thumbnail of user nancyg3054
Texas
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Great fit excellently made I love them and now have 3 set and plan to buy more

Date of experience: September 3, 2024

Thumbnail of user austing413
New Jersey
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Why on earth would you choose to show every color as its own product item? Its not sorted, its confusing and really hard to filter and sort by size and if its in stock or not! Take a clue from every other retailer. Sort by the product cut and then show all in stock colors.

Date of experience: July 1, 2024

Thumbnail of user emilyg1323
Texas
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Don't like that the sizes are off. I'm use to ordering large had to return and get XL

Date of experience: September 1, 2024

Thumbnail of user christinek1597
Michigan
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

They do not give you what you purchase.
They set you up as a vip customer and charge you $59,95 a month and give you a hone number to cancel but it does not cancel you.
Tell me how do you cancel. I tried to email but no response. I want my money you back for the vip charges

Date of experience: July 4, 2024

Thumbnail of user jok219
South Carolina
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

When I order 2 items of the same color, when I receive these items in the same order, they don't always match. Of course there will be a slight difference in the colors but if the person putting the order together could pay attention and match as close as possible this would enhance my satisfaction.

Date of experience: July 2, 2024

Thumbnail of user ginnys104
Colorado
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I love the quality of the fabletics products and the fit is always true to size. The website is also very easy to navigate on and check out is always easy as well! Plus if you have any questions or problems their customer service is great!

Date of experience: July 1, 2024

Thumbnail of user jennym840
Utah
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The clothing is really great but the membership thing is misleading. I get charged each month and with that money I get 1 VIP credit and it does not get used for items that are worth the same amount or I am not credited with the qual amount of money paid. I would prefer to just pay for the items at their true price.

Date of experience: July 1, 2024

Thumbnail of user meganb1218
Arizona
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The clothes I've ordered and received are good quality and nice. However, I have a VIP membership and I used to get a warning email that it was the first of the month and I needed to pick my outfit or skip. That email no longer comes and there have been several times I had to pay for a credit because I forgot to skip. This is incredibly frustrating.

Date of experience: July 1, 2024

Thumbnail of user carlaw425
California
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

When I joined Fabletics 9 years ago it was because of your great colors and patterns. I find the outfits for my preference dull and not exciting. I wish you would bring back the patterns and design. I wish also you would offer petite sizes

Date of experience: July 1, 2024

Thumbnail of user patrickf980
New York
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Product is fine customer service not so much. Had to make numerous calls to get anything done

Date of experience: September 2, 2024

Thumbnail of user joev936
New York
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

The clothes are great but prices are misleading. I ordered $10 shorts and only one pair was.

Date of experience: September 2, 2024

Thumbnail of user blancac174
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have been a member for so many years! From the classic black leggings I love, to going out of my comfort zone to order those cute rompers for summer, fabletics has been a part of my wardrobe.

Date of experience: August 1, 2024

Thumbnail of user lauries902
Virginia
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

The site has been reorganized and I do like the layout. I found it easy to navigate and find what I was looking for. I have always been pleased with Fabletics customer service and the products are fabulous!

Date of experience: July 1, 2024

Thumbnail of user debram2251
New Mexico
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I contacted customer service because I was charged the monthly fee even though I had skipped the month. I have been a customer for several years and never had any problems.
Customer service told me that since I could not "prove" I skipped the month they could not help me. Felt like I was being called a liar. Not a good experience.
Overall they have high quality products thus the 4 stars.

Date of experience: July 1, 2024

Thumbnail of user debbieb2151
New Mexico
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I made a purchase online but it did not fit. I took it back to the store in Southlake and they were very kind to return it and order me the correct size. There was no hassle and it was delivered to my house.

Date of experience: July 6, 2024

Thumbnail of user suzannes1279
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Somehow I got signed up for some program and was charged $60 for no items - some type of membership that I did not sign up for. Watch out! I did get my money back, but I had to contact customer service and it was a hassle. My son likes the merchadise, but I won't be using the website again.

Date of experience: July 1, 2024

Thumbnail of user omars124
Maryland
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

Hello,

I am highly dissatisfied, my order was not delivered by whatever carrier you all used. I provided proof the order was never delivered, yet I was never compensated or provided any other alternatives! Please advise. Thanks!

Date of experience: July 1, 2024

Thumbnail of user rheannak2
Wisconsin
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Fabletics not only looks great but their quality is top notch too! I love how affordable their clothing is, how easy it is to order from them, and also super easy to return items, if needed. I LOVE Fabletics!

Date of experience: July 1, 2024

Thumbnail of user joyc554
Michigan
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Waist band constantly roll down on both styles I ordered.

Date of experience: September 9, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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