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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,135
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
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Reviews (11,489)

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Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user kaitlynj55
New Jersey
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I started a Fabletics account to get new scrubs during the promotion. The shipping took almost 20 days and the scrubs were absolutely horrible, hands down the worst scrubs I have ever tried on, and I've been wearing them for almost 20 years. Customer service was incredibly difficult to deal with. I wish I never even bothered with Fabletics.

Date of experience: October 1, 2024

Thumbnail of user territ664
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

For the most part I am always happy with the Fabletics experience. The ease of ordering, the quality of the product and the color choices are always great.
The bra tops do not outlast the leggings from a wear and tear standpoint. I love pockets on all of my bottoms- make more! And I love the addition of the cargo pants this past year. So comfortable and easy care

Date of experience: November 1, 2024

Thumbnail of user freddrickl
Texas
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Sour note to the Purchase was as you know, the reoccurring &59,00 charges every 4-5 days charged to my account. I was totally disgusted.
Went to Europe last week and the crouch began ripping and the pocket zipper are constantly getting snagged while opening or closing pockets,

Date of experience: December 4, 2024

Thumbnail of user krisv11
Michigan
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Using the site is fine for the most part, but all the clothing designs are for people with no body fat - sure, they have plus sizes and make plus size models wear them, but those clothes were not designed with plus sized people in mind and I don't know any plus sized people who would wear those top designs anywhere. We don't want crop tops and things that are skin tight or tank tops with openings all the way down our backs. Seriously, start talking to plus sized people who work out in public! The leggings are great (as long as they are the powerhold material) but all the tops and most of the sport bras are seriously stupid and just make plus sized bodies look worse. Do better! And yes, I have been saying the same thing for years, and no, no one there will listen.

Date of experience: November 29, 2024

Thumbnail of user kristaln12
New York
1 review
0 helpful votes
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December 12th, 2024
Verified purchase
• Updated review

I love the clothes, but it is insane when you pay almost $80 in taxes. This is the only company I shop with the charges and import tax on top of the regular sales tax. It makes it almost impossible to shop with now they might be having a discount and sell when you pay $80 in fees it's not much of sale. I don't know if I can keep my membership any longer!

Date of experience: December 2, 2024

Only thing I hate is having to pay the 6,95 every month with each order on top of paying my monthly
July 11th, 2024
Verified purchase
• Previous review

I haven't received my outfit yet, so I don't know how it is. But I do love Fabletics

Date of experience: July 1, 2024

Thumbnail of user ashleyh1890
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I don't like the fit and quality of fabletics clothing. I tried various styles like athletic clothes and also the scrubs. The fit doesn't work for my body. Also feel like the credits as a member are a rip off vs what you're actually redeeming for. Overall hated to see that money come out of my account because I felt I could get more quality items for much less somewhere else

Date of experience: October 4, 2024

Thumbnail of user tashat133
Oklahoma
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I'm always getting emails about deals and when you read the print, it's for NEW VIP customers. You know I'm not a new customer so that's almost false advertising having me thinking I'm getting that kind of deal. Your returning customers should have the opportunity to get those kind of deep discounts as well.

Date of experience: November 4, 2024

Thumbnail of user alyssiag7
Washington
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Omg! I'm so in love I've never felt more comfortable in a pair of pants how I do in these. I never cared to wear tights at all but the way they hug my curves and make my butt look is AMAZING! Super comfortable and cute and I love the material. I plan on buying more soon and the VIP membership definitely comes in clutch, so if your second guessing to buy don't cause it will be the best decision ever! So thank you Fabletics I love the comfort and style (: I am definitely a Very happy customer with my purchase.

Date of experience: November 4, 2024

Thumbnail of user ginam1481
Texas
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

The thread on the top waist of my leggings is unraveling after only 1 wash in cold water and hanging to dry. The quality is very disappointing given the price. I have previously owned several pairs of Fabletics leggings and sports bra with no issues. I do not think I will purchase again.

Date of experience: December 3, 2024

Thumbnail of user dawnb2295
South Carolina
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Bought the short size pants. I am 5'2" and the short pants were still 7 plus inches too long. Now I am stuck with nothing to buy and unused credits. Reached out to customer service and they were worthless. Just sent generic replies without reading my complaints.

Date of experience: November 1, 2024

Thumbnail of user michelem1707
West Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Had paused my VIP membership and just restarted and man, did I miss so much. Finally updating my foundation wear and WOW! I am in love love love with the Yitty Square Neck bra! I even bought two more in the same color from the outlet sale! Next up I'm going to try my hand with the shapers!
I still have leggings from a purchase I made about 6 years ago and they are still going strong!

Date of experience: October 1, 2024

Thumbnail of user sharnaf2
Massachusetts
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

The membership is predatory. You get signed up without even realizing it. I made a purchase and the prices were very low with a $59.95 membership. I read through the disclosures and it said you can cancel any time. So after one month membership, I called to cancel. I still had points or credits (it's so confusing) the customer service rep told me that I could use those points even though my membership was canceled. I went around and around with the rep to make sure I understood. He assured me that the membership was canceled and I would not get billed for October. Well I did get billed for October so I called CS again. Both reps did not listen to me at all, they just tried to give me more benefits, discounts for staying on. I am so frustrated. There must be some loopholes the company is takin advantage of in it's disclosures but they should be shut down for predatory practices

Date of experience: November 1, 2024

Thumbnail of user marks3225
Ohio
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

I am a frequent purchaser of fabletics products and the biggest shortcoming is the time for the product to arrive. On their most recent sale, I only received about half of my order which I had paid for express shipping on. They were very helpful on the phone to get it resolved but only offered to ship the remaining contents via regular shipping which takes about two weeks. Three weeks after ordering my express shipment, I received the items. I don't need to tell anybody how to do their job but I was a bit taken back. I left it sit for a minute to make sure they had ample time to see their side through and I wasn't just leaving a bad review. Slow shipping is slow and express shipping is modern expectations...just hope it all shows up so you don't spend the money for nothing.

Service
Value
Shipping
Quality

Date of experience: October 1, 2024

Good Quality Items
June 22nd, 2024
Verified purchase
• Previous review

Good quality clothes. Comfortable, stylish and made from good materials. My problems surround a sluggish website and painfully slow shipping. Nearly everything ordered through a direct retailer arrives in a couple days but these take 2 weeks or longer. Worth the wait in some regards but infuriating each time because it simply doesn't compare to any other competitor.

Date of experience: June 12, 2024

Thumbnail of user elenav149
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I'm not crazy about having a monthly fee of almost $60 and have to remember to opt out of it each month. It would just be easier to not have a fee, allow every customer enjoy the benefits of making purchases of this brand, and still have low prices for everyone not just members. I really like the clothes but the monthly fee is really something that makes me want to move forward with canceling my membership and never purchase from this company again.

Date of experience: October 1, 2024

Thumbnail of user waded85
Arkansas
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Love the shorts. Very comfortable and look good. Unfortunately the cost of the shorts is through the roof. I can get just as comfortable shorts through another online company and have them within two days. All in all, if the price was better, I would excuse the shipping time. I made initial order and then cancelled simply based on the long shipping timeframe

Date of experience: September 7, 2024

Thumbnail of user annew925
Illinois
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Frustrating that:
- I was emailed a $10 off code and was not able to use it
- The code was emailed bc my last order was late
- The email was send in Aug of 2024 but the disclaimer says it expired like a year prior, which makes no sense.
- Reaching out to chat yielded literally no response at all
- Reaching out via phone resulted in hearing I was something like the 200th customer on hold, which also doesn't make sense.

Great products. Very odd customer experience.

Date of experience: September 2, 2024

Thumbnail of user judyt876
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've wanted a jacket in these colors but it was unavailable and I chose another one. Soon after I found it back in stock and immediately ordered it. I'm ready for some more cool days so I can enjoy this and get more compliments.

Date of experience: October 1, 2024

Thumbnail of user christopherw3399
Georgia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Happy with the products I purchased but the website is difficult to navigate. Even when I tried to type in a specific product to scale down the search, there were too many options. I even had a friend try and she said the same thing.

Love your products! Love the prices!
Keep up the great work!

Date of experience: September 17, 2024

Thumbnail of user marzw
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered some pants. I waited for the pants. Got an email saying my order cancellation was complete. I never canceled my order and they were out of the pants when I went to reorder. If they run out of something then just say that. Stop this bogus "your cancellation is complete" crap. I've had other issues with my orders over the years. They don't seem concerned about improving that.

Date of experience: October 1, 2024

Thumbnail of user alainan53
Florida
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Everyone in our family loves Fabletics clothing. We have purchased a lot over the past year and have never been disappointed. The quality is excellent. The styles are current. They are comfortable and functional for workouts and everyday.

Date of experience: December 4, 2024

Thumbnail of user susann820
California
2 reviews
0 helpful votes
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December 16th, 2024
Verified purchase

I felt that their sizing was not accurate for American clothing. Also, had a color substituted that I did not want.
The return was lengthy and difficult and I still don't know if they refunded my money. BEWARE

Date of experience: December 6, 2024

Thumbnail of user andrewp2609
Ohio
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase

I have made a few orders now using some amazing sale pricing and cannot complain about the quality of the product. Everything I have received is well made and extremely comfortable. Also, I have had to return a few things that did not quite fit and the process was simple at my nearest Fabletics store. The employees granted every request I had and made the process seamless!

Date of experience: September 5, 2024

Thumbnail of user brianner26
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the leggings and bras. Always great fits and colors, been wearing them for years and will continue to. I can't stand the site, however. And this is the reason for my bad review, because it makes me not want be a member of Fabletics. The prompts to purchase more before I check out is super annoying and aggressively tacky. The bugginess while navigating the site is time consuming and frustrating.

Date of experience: October 1, 2024

Thumbnail of user sherryb1477
Virginia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I find myself just trying to find something for more than $59 just to get my money's worth. In the meantime, I'm passing by great sales that I can't use my $59 credit towards without actually losing money.

Date of experience: November 1, 2024

Thumbnail of user jennifers6130
Florida
1 review
0 helpful votes
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December 14th, 2024
Verified purchase
• Updated review

I have had continuous issues with ordering items and them not arriving at my home. I had a package arrive at my house and received a notification that my order from Fabletics had arrived but it was a package with a return from another company. I have no idea why. Every experience I have had in the past 6 months at least has had some kind of issue that requires taking up my time because of an error on the part of the company.

Date of experience: December 4, 2024

Long time member
July 11th, 2024
Verified purchase
• Previous review

Fabletics has provided me some great customer service and almost the entirety of my workout clothes. There is a large selection of options and some great sales to take advantage of. Any issues I have had get resolved pretty quickly; recently a shipment of mine was lost and they re shipped immediately. Overall my experiences with Fabletics have been really good.

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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