Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I joined due to discount pricing offered on your first purchase, thinking prices would be similar as a VIP. The prices went up by 80% after my first purchase which was disappointing due to the quality of the products not being in line with the price points. I prefer SHEIN since their product quality and pricing are more in line and they do not automatically sign you up for a membership. The membership w Fab feels like a scam since you get to use your $50 monthly membership dues on 1 item up to $80, but you can end up only finding your size in an item that is under $50 which means you end up losing money. The website is not streamlined for easy shopping so you can spend hours just trying to find one thing you like that is available in your size. They are often out of sizes.
Date of experience: April 19, 2022
DO NOT BUY FROM THIS COMPANY! My husband ordered some pants from them. The quality crap. We sent them back. The company was good about the return and did refund us the money. However, it's been 6 months since the purchase and today my husband found where they've been charging us $59.95 a month for a "membership fee" he didn't agree to. That's $640 that, in my opinion, they have stolen from us. After reading reviews I see we're not the only ones it's happening to.
Tip for consumers:
They owe us $640 for a mmembership we didn’t agree to.
Products used:
Pants
Date of experience: August 18, 2023
Hello Pat,
Thank you for sharing your experience with our products and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Very difficult to return and exchange. Site not easy on phone. Confusion on vip credit versus points. Clothes are good though. I have to call too many times (returns etc) and don't have time to do that which is why I want to shop online.
Date of experience: October 2, 2019
Hello Anna,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I placed an order in September of 2018 during a "2 for 24" promotion which was advertised on TV and online. I received the product which I was very satisfied with, but I did not place any subsequent orders. However, in January of 2019, I noticed that I had been charged $49.95 each month from October 2018 through January 2019 for a VIP Membership. I contacted Fabletics and explained that I did not purchase the membership. I was told that it is their policy that you are automatically subscribed to the membership during the check out process, but you can cancel at any time. Fabletics would not refund my credit card. This is a deceptive if not fraudulent practice. I will never place another order with fabletics and will tell as many people as I can of my experience.
Date of experience: January 14, 2019
Hello Jeanette,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I have been extremely happy with Fabletics' service and quality. You can find great deals. Pausing and starting my monthly membership has been simple, but you need to stay on top of it. Overall, I am extremely satisfied.
Date of experience: August 23, 2023
Hello Amy,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I have been very pleased with the array of styles and accessories in the Fabletics line. It is difficult for me to justify purchases every month or even a 49.00 monthly budget for workout wear, but I am please with the items I have ordered.
Date of experience: April 11, 2019
Hello Mary,
Thanks for the shout out! We're glad you enjoy our unique styles. At Fabletics, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
As soon as I opened the package it smelled horrible I can guarantee a cat peed on these pants and they still shipped them out anyways. When talking to customer service they didn't seem to worried about it. I will never purchase from them again.
Products used:
None
Date of experience: May 2, 2023
Hello Nicole,
It is with great regret that we received your feedback regarding the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I find that the web site when ordering products to be a little cumbersome and confusing! Sometimes, it shows one price for and item then appears different when I'm checking out. I also find that a fair amount of the products are out of stock either on color or sizes. Hard to understand what eco, modern classic and slim modern classic and how this translates to my size.
Date of experience: April 1, 2023
Hello Chris,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love the shorts and underwear from Fabletics. I am 6'2" at 254 lbs. I'm in great shape and workout consistently. However, I can never find clothes that work for me. They are either to big or too small. Fabletics found that in-between for me.
Date of experience: July 1, 2022
Hello Jonathan,
We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Dean
It took forever to deliver and once the pants arrived they were the cheapest pieces of garbage I have ever received. Two weeks it took for you to send my pants 15 full days 11 business absolutely unacceptable
Date of experience: June 4, 2022
Hello Justin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially the delivery and product quality. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I was annoyed that when trying to purchase a pair of shorts and shirt or some other combo all sizes and color options would show available until I wanted to place them in my cart. I wish I could select a medium shirt then only the ones available would be selectable.
Date of experience: May 4, 2023
Hello John,
We appreciate the feedback you shared regarding the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
You want all my info before I can even see what you're offering?
That would be like being asked for my driver's license as I tried walking into any store.
It's absurd.
Good thing I read all of these reviews before I wasted my time.
Tip for consumers:
As far as what I’m reading from all of these reviews, this appears to me that it might be made cheaply in China.
Products used:
Due to asking my personal info prior to entering website, I decided not even look at your product.
Date of experience: April 27, 2022
Hello Ross,
Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have a bunch of shorts and pants from fabletics, and have absolutely no complaints about the products. They're great, and I'd recommend them to anyone. My big issue is with the website. Constantly crashing, nearly impossible to navigate, and the constant prompting to join their vip club is unbelievably annoying
Date of experience: December 4, 2022
Hello Daniel,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I've been a member for likely a decade, have bought many many items but the last few years the styles are no longer appealing to me and disappointing. I called a few months back to cancel but didn't since I had a return pending and points so I didn't. I used to find it hard to choose with so many options i loved but now I mostly don't find even one I like. I guess I don't care for whomever is now designing's style. Also a pointer; not everyone is comfortable wearing only a sports bra to work out. My daughters and I are not. They are not and have the bodies for it and I never was even when was in amazing shape. Many are there to work, it's our special time, and don't want men staring in desire and women staring in disappointment. Love to see more tops in the bundles too.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Heather,
We are sorry to hear that the selections we have did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
I hate that Fabletics is subscription based and you can only get discounts by being a member and having to opt out on months I don't wish to buy anything. It is a poor business model. I only participate because my teen likes your leggings.
Date of experience: December 1, 2021
Hello Jill,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The fantastic range of colors, textures and style are based in the fine workmanship that allows wear for years.
They ship the proper order on time and the customer service people are great. What more could I want?
Date of experience: April 2, 2023
Hello Debra,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
The initial cost to join is reasonable. Then you have to continue to order each month unless you choose to skip that month. I really do not need another thing to remember on my calendar. Too much pressure to buy, felt like a pyramid scheme.
Date of experience: February 2, 2020
Hello Heather,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the prices of the items and remembering to skip. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I am so glad I purchased my first sports bras and leggings from Fab. I am in love with the way they slim down the appearance & are so smooth. These are extremely comfy, stay where they're supposed to, & will make you feel amazing!
Date of experience: April 3, 2023
Hello Alyssa,
Amazing feedback on the products you got from us! It was really a pleasure doing business with you! Thank you for choosing Fabletics! We hope you will always have a great experience with us in the future!
Best,
Allison
Be very very careful falling for this company's discounts as they sign you up for £44 of you don't log in! Not very clear that you have to do it! I'm going straight to my bank tomorrow and doing an indemnity claim to get my money back! Wankers!
Date of experience: July 10, 2015
3 things
1. For memberships, they do not update you beforehand that they are taking $$ out of your account.
2. They don't give the exact refund back (due to rates)
3. The supervisor offered a "one time 50% discount deal" (even though discounts are offered at that rate all the time), however can't even give the rest of my money back.
Not worth the time and energy. Very disappointed.
Date of experience: December 12, 2018
Hello Lang,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Why they charge monthly membership? 69$ per month? It is not worth it. They sell clothing and I wear my staff for 1-2 years, NOT months. If they will sell food like Costco, then ok... Because you will come back to this store every week, or couple times a month. And you know, the more discasting part, that they hide membership info in small text 🤮
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2024
Hello Galina,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
So basically it's an extra step you have to do each month! Like extra stress! Honestly I want to just cancel my membership only because of that! They charge me 54$ one time that I forgot to skip the month and now I have to spend it before canceling otherwise I would have done it sooner! And if you want to spend it, it is not gone work on sale items so it has to be a full price item!
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Fatemeh,
We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I tried shipping these items to a military base, the address popped up and my order went through, a month later I have to call because they got sent back. To be told they didn't ship there. One of the items was out of stock by the time this was all figured out. So I got a refund for the item, which isn't even enough to pay for anything on the site.
Date of experience: May 1, 2023
Hello Kami,
Thank you for bringing this to our attention. Your feedback about your purchase will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Do NOT spend a penny here unless you want to be tricked into paying $49.99 every month for no apparent reason. They make it very unclear that they'll charge you every month unless you tell them not to and you can't cancel your membership online. Ridiculous, awful company.
Date of experience: March 31, 2014
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Elizabeth,
Thanks for sending your review! Your feedback about our promos and the VIP membership and pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth