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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,135
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
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Reviews (11,489)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user rianr18
Colorado
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I was drawn in by the initial offer. It was great. But I didn't know if I was going to like the brand, so I didn't order but a few things. Now i'm happy with the brand but not the pricing and the items that are in stock. IF/WHEN something I want goes on sale, it's never available in the size I want. New colors every month. Good luck getting them in a size you want. Overall the quality is great, for the original 'new customer' prices. After that I have yet to want to spend $30 on a pair of shorts, and if a color combo came in the email that I wanted, it was never available when I looked.

Date of experience: November 1, 2024

Thumbnail of user keiths2704
Michigan
1 review
0 helpful votes
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December 12th, 2024
Verified purchase
• Updated review

Cuts are very slim and I have to be one size larger in pants and tops always. But the quantities and colors are limited for the larger size I am forced into Deals are good but never seem to be available in my adopted sizes so I pay regular prices. Quality is good for the things I can actually get.

Date of experience: December 2, 2024

Larger Sizes Rarely Available
November 14th, 2024
Verified purchase
• Previous review

Great sales, often good prices for the already lean and fit. Every time pants or tops I am one size bigger and rarely are they available or only plain boring colors. Often I can never get a bundled offer because top or bottom not available. Sometimes question why I'm still waiting for better stuff to be available.

Date of experience: November 4, 2024

Thumbnail of user jacquelinej782
Virginia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

I was very surprised when my credit card was charged 59.00 each month. I called to find out the reason why. I was told that it was for my membership. I asked what membership. They told me that I was automatically enrolled and I am being billed 59.00 per month. I let them know that that does not make any sense. Here I was purchasing an outfit once or perhaps twice a year, and I was being charged almost 720.00 a year, for a membership which I never authorized.
Doing that is very much illegal. So I asked them to release me from that membership.

Date of experience: October 21, 2024

Terrible Service
July 14th, 2024
Verified purchase
• Previous review

Every purchase I make from Fabletics has been difficult.
1. I have to call about not receiving my merchandise. 2. My package is always sent to the wrong address, at an LA post office. I live in NY. 3. I have to call them every time, just to hear them tell me that my item is no longer in stock. 4. They will never call me to say that the item is out of stock, yet they have my money.
I hope that no one else have such bad service from this company.

Date of experience: July 4, 2024

Thumbnail of user markm9513
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Good clothes. But when you go to buy clothes and pricing doesn't match emails received, and then when you point it out, they don't care. Obvious they are about volume and making getting out of membership painful.

Products used:
Kept all. When buying more that is problematic.

Service
Value
Shipping
Quality

Date of experience: December 1, 2024

Thumbnail of user jordans949
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I absolutely love this company through and through. The employees for any mishaps are amazing and quick. The product itself is comfortable and lasting. I honestly could rave so much more about this business! Highly highly recommend.

Date of experience: October 1, 2024

Thumbnail of user amandac2864
Florida
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I have been a long time member of Fabletics, I think they have such good quality clothes. And for the price, it's much more reasonable than other similar brands. They are also much more inclusive than other brands with a wide range of sizes and styles, that I truly appreciate in a brand.

Date of experience: September 1, 2024

Thumbnail of user seans2415
Georgia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I have used and ordered from Fabletics numerous times to APO (on the rare occasion they actually have my size available). Twice now with the new godfather they were not delivered and I was not refunded my 4 vip credits or money.

Date of experience: December 1, 2024

Thumbnail of user trevors448
Utah
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Once you buy something on Fabletics they end up putting you on a 60$/mo subscription and don't tell you about it. What's it for? No clue. When did they ask me for it? Never. Did I get refunded. Yes. Do they still reach out to me about it. Yes. Screw kevin hart and Fabletics

Date of experience: October 1, 2024

Thumbnail of user starlinaw
California
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I got a size too small on scrub pants it was so difficult to get it returned to you and at that your company did not have the pants to get the right size I had to order a new other style and brand. Never again

Date of experience: December 5, 2024

Thumbnail of user elizabeths4162
Missouri
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I like Fabletics but find that the member credit system does not make sense. Sometimes the Clothes it's fabletics are less expensive if paid for without member credits. I find that frustrating. If a member credit is 59.95, but something is on sale for 23 or 1 member credit, that seems like members with credits are being taken advantage of.

Date of experience: September 2, 2024

Thumbnail of user andyd604
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

You need to click a few times to actually skip the membership for a month, which seems to be difficult on purpose. I have tried to skip a few months and I get charged anyways because I didn't read the fine print and go through all the steps.

Date of experience: November 1, 2024

Thumbnail of user kelsil12
New Jersey
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I have 2 pairs of leggings I just ordered within a month or so, that are both pilling already. The membership credit is confusing & frustrating. The quality just isn't there for the cost & hassle of membership credit

Date of experience: December 2, 2024

Thumbnail of user manasay
Michigan
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

They first never sent me my first order, then sent me the wrong order (someone else's) and then finally after two month of waiting they sent me my actual order. They didn't offer extra credit nor did they offer free express shipping. It was a painful experience to get help from some of the customer service representatives also.

Date of experience: October 1, 2024

Thumbnail of user johnl7766
California
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I've always found the staff to be very helpful in the store but hesitant to order online since sizing can be very different from item to item. Also, my nearest store closed so I probably will cancel my subscription.

Date of experience: October 3, 2024

Thumbnail of user claudios71
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Just prices are not up there with quality says girlfriend, you can get a lululemon product top quality with the membership and price you pay, rather not pay the membership and just buy if you really like something or just explore different brands without you having to check in every month, feels predatory for women.

Date of experience: September 1, 2024

Thumbnail of user katiep720
Wisconsin
1 review
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

I love the open back tank and I also am loving the motion 365 leggings. I discovered them first in a bundle with a sports bra. The bra is a little snug but I fell in love with leggings! Had to get some more while they went on sale!

Date of experience: December 1, 2024

Best workout tank ever!
November 16th, 2024
Verified purchase
• Previous review

The open back tank is what you need to keep you cool at the gym! I won't wear anything else on days I plan to work up a sweat.

Date of experience: November 6, 2024

Thumbnail of user josephh2706
Washington
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

The prices of items in my cart kept changing when I would add other items to my cart. There was no clear reason why, and it felt frustrating, confusing, and manipulative. It is the reason I will probably never shop there again or recommend it to friends.

Date of experience: September 5, 2024

Thumbnail of user kimberlyc3458
Maryland
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I was very frustrated at the fact that I was automatically placed into a subscription plan. I felt it was very sneaky! I only buy workout pants 1-2 times/ yr, why would I pay $58/ month? I think that's a joke!

Date of experience: December 1, 2024

Thumbnail of user hollys914
Oklahoma
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I love logging in and seeing multiple credits waiting for me. I know I have essentially prepaid for clothes but... girl math=free leggings! Love the compression and buttery soft feel on the leggings. Tops are hit and miss for my taste.

Date of experience: October 3, 2024

Thumbnail of user matthewo645
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I decided to cancel my subscription because I found that I was not ordering enough, amassing 5 credits over 5 months. Before cancelling, I put an order in using the credits. 5 weeks went by and I was notified that the order has been returned to sender.

Ultimately, I paid for 5 months of membership that was just stolen by Fabletics.

Date of experience: October 1, 2024

Thumbnail of user phyllisl306
Tennessee
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I ordered 3 items in July. Then called in August and had to cancel and reorder and now am still waiting for my order. It makes me not want to order from Fabletics if I have to wait 2 months for merchandise that I paid for months ago!

Date of experience: September 2, 2024

Thumbnail of user reinaldoc47
Maryland
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

They offer special prices for their shirts but are not clear about the ultimate price. They offer a substantial discount but are not clear of your future additional charges. They are quick to ship the item selected and charge the special discounted price. They turn around and add an additional charge to your method of payment which is more than the offered price for the item received. You try to contact them but they do not have a good customer service because you try to contact them and it is always busy with no alternative way to question them and for them to explain the charges over the offered discount price. I had to file a complaint with PayPal and they show the tracking number of the original shipment to justify the additional charges. I do not recommend you do business with them.

Products used:
Wrong size shorts ordered even they were ordered according to their size chart. They were to small.

Date of experience: November 5, 2024

Thumbnail of user terrij288
Michigan
1 review
0 helpful votes
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November 15th, 2024
Verified purchase
• Updated review

The clothes are the most comfortable clothes I have ever purchased and worn! The cool weather pants are great for winter as I like to wear these year round! The ordering was very easy and the clothes arrived right on time!

Date of experience: November 5, 2024

Fabulous Fabletics!
September 1st, 2024
Verified purchase
• Previous review

The clothes are the most amazingly comfortable I have worn from their bras and panties, workout clothes, or swim wear I have found my go to brand! They have amazing deals and it's so easy to turn on and off your membership.

Date of experience: August 22, 2024

Thumbnail of user dianak1463
New York
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I do like their items, I do get frustrated though how the sizing varies quite a bit and the colors are sometimes off. Like I'll get 2 jackets in XL and one will fit perfectly and the other is huge, and wasn't meant/advertised to be oversized. Or I've gotten 2 shorts and one was much larger. I really like their clothes, but the discrepancies or frustrating.

Date of experience: November 5, 2024

Thumbnail of user salenas18
Oklahoma
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I was excited with getting some fabletic leggings! I got them and they have the best buttery smooth fabric but when I bent over to make sure they were what they advertised as, they in fact were not. I was extremely dissatisfied and disappointed. I even measured everything to make sure I got the correct size. I also ordered the "correct size" cargo sweat pants and they were 2 times too big. I returned with the idea of getting a smaller size but the website only gives the options of "too big, too small" and I can't remember the third for as to why you want to exchange. It didn't give an option of picking the new size. So I just assumed they'd send a size down. They just sent the same size back. Very disappointed. Not worth the cost.

Date of experience: September 30, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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