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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user debbieh1229
Washington
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

I ordered two leggings and two sports bras. The bras are both too big but I have not found a way to return or exchange them. The leggings fit perfect. The problem is the pair that has print on it is the brightest right at the front of the crotch. I understand things are mass produced but they look almost inappropriate. I can't wear them in public.

Date of experience: April 7, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Debbie,

We are sorry to hear that the item that you got did not meet your expectations.We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user elainer229
Florida
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Ordered 2 tops and 2 bottoms of the sporty Swim collection. They are matching so I can wear either top with either bottom. I love that. Great fit and will stay put when I'm surfing. Super happy with this swim line.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elaine,

Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!

Best,
Dean

Thumbnail of user danielac11
Florida
2 reviews
18 helpful votes
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February 14th, 2016

They charge you to shop there!?!?! Like what in the world is that?!?! That's so ridiculous I don't even know how to react... They practically said "hay we'll give you this outfit for 25 bucks charge 50 bucks next mont" like seriously? For black leggings and a oversized top? I can get that at forever 21 for 20 bucks... And they don't charge me to walk in to shop... Apparently these people do

Date of experience: February 14, 2016

Thumbnail of user lindal1030
California
1 review
1 helpful vote
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November 9th, 2019
Verified purchase

Some of the new pants seem to fit smaller from the other items I had purchased before. I had to return and exchange for the next size. However, Maj pants seem to run bigger. It's disappointing when you send me an email a week later after I processed the exchange online that the Leah oversize jacket was out of stock. It takes 2 weeks to receive a return exchange.

Date of experience: November 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Linda,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best
Ivy

Thumbnail of user darlac94
North Carolina
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Fabletics does have cute outfits, but they don't really fit me or speak to my age group. I don't like and would never wear all of the cropped tops, and I would prefer some tunics and more lounge wear options. I like to cover my rear when I wear leggings and I don't like wearing tops that are clingy, too short, or with cutouts. I will say that Fabletics makes returning items very simple and easy to navigate. There are always having a lot of sales, which if you regularly shop athletic wear is very nice. They make it simple and easy to skip a month if you're not interested in accruing a lot of credits. If I were still in my 20's or even 30's-40's Fabletics would probably be a favorite shop, but as a woman in my late 50's and with bits and pieces I like to keep covered up, I struggle to find styles in the Fabletics lineup that fit my preferences.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Darla,

We appreciate the feedback you shared regarding the options we have online. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user alexandrar243
Nebraska
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I originally subscribed when I found out I was pregnant, hoping for some maternity workout leggings. Their selection was minimal, and only came in blank or a pink. When I received the pink leggings, they were see-through!

I've been charged even when I was sure I had skipped the month. When I called, customer service did return my money. However, they make it very difficult to unsubscribe. I tried to use their "chat" feature, and waited 20minutes without response. The only other option is to call to cancel, and they are very pushy to have you retain your membership.

I did order a few bras, which ended up being too large. The return/exchange process was easy.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alexandra,

Thank you for the feedback about your experience with the VIP membership and the products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user janisr84
Washington
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I haven't liked the new styles and fabrics. If I do find something I like it usually isn't available in my size or color I want. Sizing varies so it's difficult to determine what size to buy in a particular style.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janis,

Thank you for taking the time to leave a review. Your feedback about our selection is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user loganm250
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Ordered one of each pair of shorts, both are very comfy. Work out in one pair every time and the other is nice for relaxing. They did take a little while to ship but overall worth it and worth the deal

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Logan,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Tina

Thumbnail of user deborahl1432
Illinois
2 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

The fabric is not what I thought it would be. It's too silky and uncomfortable to me. When they arrived (I bought two pair), I didn't even try them on; I looked at them, put one leg in the pants, and I took it off and hid them in the closet. I haven't wore them yet. My first thought was to give them away. I'm glad you sent me this review.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user joelb587
New Jersey
2 reviews
0 helpful votes
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May 17th, 2024
Verified purchase

Like the title says, I love their running gear! The One shorts and pants are absolutely fantastic for eliminating chaffing and the need for a clunky arm band. Anytime I go on a long distance run I ALWAYS wear these items, they are a must have!

Date of experience: May 7, 2024

Thumbnail of user emmal331
California
1 review
0 helpful votes
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July 27th, 2021

I originally joined Fabletics for the 2 for $24 (as probably many do). While I enjoy the actual products, they charge around $50 a month for 1 VIP credit. You can use this VIP credit on anything in the store which means that you can spend $50 on a $65 item OR you can spend $50 on a $30 item. It doesn't make sense. If you try to maximize savings and add sale or clearance items to your cart, they STILL charge 1 VIP credit and any coupons you have will be taken off the full price instead of the sale price.
Lord forbid you forget to skip within the first 5 days of the month? Oh well. $50 charge for you.
It's taken me a year to cancel because they didn't have a way to cancel online until recently. I would call in the middle of the day for the line to say there's no one available and to call back later.
Also, sizing is small. The two pairs of leggings I ordered were see through.

Tip for consumers:
Cancel right after the 2 for $24

Products used:
Leggings

Value
Shipping
Quality

Date of experience: July 27, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emma,

Thanks for sharing your overall experience with us! We deeply value your business with Fabletics. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user bekar6
Massachusetts
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Most of my packages have been lost and every time I reach out to customer service I get different responses on what to do. Any requests that get sent to a "manager" never get followed up on. I'm done with Fabletics.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Beka,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user madisond131
Canada
1 review
0 helpful votes
  • Send Message
March 16th, 2022
Verified purchase

Super great besides finding skip a month, you guys make that difficult. I bought something before the end of the 6th and still got the $50 charged to my card making it a $150 day. I didn't have that kind of money and if you guys had made the button easier to find i would've been all okay

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Madison,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with our skipping the month online. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user marcias210
Utah
1 review
0 helpful votes
  • Send Message
November 10th, 2020

I have called and spoke with an asian girl in the islands about six times and was told each time that I was cancelled to be charged again. I have had it! I guess it is attorney time. The last call was an asian male ant he hung up on me. They say the calls are recorded so they are frauds, liars, and scam artists. They owe me $1,072.30
Shame on Kate Hudson!

Tip for consumers:
Do not do this unless you want to buy two new exercise outfits every single month.

Products used:
I used the first few months of the outfits I had to choose from. When I found out it was a locked in deal, I called and asked to be removed. An Asian girl hum-hawed around for an hour and I finally got mad and she finally said it was finished and I was out of their deal. A few weeks later I started getting charged and talked with a young Asian man who argued and argued with me. He then hung up. He kept trying to string me on and on and I just blew up.

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marcia,

Thank you for writing a review regarding your account with us. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user dorac65
Illinois
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Product that I purchased didn't fit right. Sports bra I purchased had good coverage but the shoulder straps were too long. Tried a medium but not very good coverage. I couldn't return or exchange for a different size. If products can't be exchanged, then maybe you should let your customers know BEFORE they check-out.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dora,

Thank you for writing a review! We are sorry to hear if you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user tranitai
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I like to get the most for my money, so I wait until there's a sale a normally I would buy matching sets. Lately while trying to pick matching sets they are always unavailable or sold out especially in size medium.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tranita,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user ojiugoo1
Canada
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

The biker shorts have an amazing fit and I'm glad both full lengths and shorts have pockets. I only wish the full length bottom will stay put. This is a problem for most sport gear the keep sliding off my waist.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ojiugo,

Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user nicolel1628
Canada
2 reviews
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

I'm thankful I finally had the right deal and opportunity to purchase a couple products from my bottoms, top to hoodies for my husband and myself we are in love. Now we're waiting to see if after a couple uses and washes if the fabric will hold up and stand the test of time. I really hope so because the minor details are major points of beauty thank you to the whole Fabletics team. Please keep up the great customer service like with extending the Black Friday and Cyber Monday offers because of technical errors. Cheers from the another overjoyed GTA family.

Service
Value
Shipping
Quality

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

Thanks a lot for the great feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user jaxt8
New Jersey
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Every item I have interest in or have looked at in the color and style I want is out of stock. It says occurred the past couple months, I am not sure how or why this company cannot keep anything in stock for it it's customers. This is extremely frustrating when you have membership credits to spend on their merchandise but you cannot find any merchandise that you want or like.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jax,

Thank you for taking the time to leave a review. We are very sad to hear that the color and style you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user beckyt13
Kentucky
1 review
2 helpful votes
  • Send Message
April 13th, 2015

Those of you out there thinking of ordering from Fabletics (The Kate Hudson company), DON'T! It is a complete rip off. I woke up this morning to see that they had charged me $50.00 for store credit without telling me. So, I called customer service and they hung up on me when I asked to cancel my account, I had to call back again to speak with another person to cancel, and she still gave me a hard time about canceling. It's a rip off. Don't waste your time or money. They charge you each month $50.00, so you pretty much HAVE to buy an outfit from them. Ridiculous

Date of experience: April 13, 2015

Thumbnail of user markp2337
Tennessee
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Absolutely love the shorts and pants. They've been a savior for the Hot summers of the south. Almost have my entire summer wardrobe in Fabletics. Can not fathom another comfortable short and pant than these!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mark,

Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.

Best,
Dean

Thumbnail of user emilys558
Emily S.
Missouri
1 review
1 helpful vote
  • Send Message
June 12th, 2020
Verified purchase

I made a purchase and then returned some items. I chatted with a customer service agent about getting a refund, they said that was fine. Part of my order was purchased with my rewards points. I asked "can I return that outfit and get my reward points back" they said "of course." It is weeks later and I have not received my rewards points. I've tried to chat them 3 times - one time I got through to an agent who eventually just stopped talking to me (I waited 30 minutes with no response) and the other two times I was never connected to an agent. I've also tried calling, but I waited on the line for 40 minutes before I gave up. So disappointed.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Emily,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user melissap73
Florida
1 review
3 helpful votes
  • Send Message
September 8th, 2016

Horrible experience. Made one (initial) purchase and was enrolled in a membership without ever agreeing to the terms. Each month $49.99 was deducted from my account without my knowledge. Called the company to cancel this ridiculous subscription which I never agreed to and they were only able to reimburse the most recent deduction. Absolutely unacceptable and frodulent. If you must order from there read all the fine print. Do yourself a favor and shop at elsewhere.

Date of experience: September 8, 2016

Thumbnail of user andriaw12
Virginia
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Very happy with the leggings and undergarments I have purchased so far from Fabletics! I love the high waisted compression styles with the buttery soft fabric that has a tight knit and doesn't pile easily! I've received several compliments each time I've worn my different styles! I believe they will last because of their high quality. I have only machine washed and done hang dry. I do wish the price point was slightly lower but it's spot on with their competitors.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andria,

Thank you for taking the time to leave a review and your feedback about our prices is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user lizaf15
Utah
1 review
1 helpful vote
  • Send Message
March 29th, 2020

They are the worst! NEVER leave anything in your favorites or waitlist. They will automatically place the order for you and charge your account. Also, I've skipped two months in a row and they still charged my account. I've called customer service numerous of times and they treat me like an idiot stating "please check and refresh your device a couple of times when you skip each month". Really? I want to cancel the account but I am now I'm stuck with over $200 in credits that I don't care to use in their store or on their products. What a SCAM! I also love how they ask for your purchase order below so they can find out who you are. I don't give a hoot.

Date of experience: February 28, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Liza,

We are sorry for the negative experience you have encountered. We sincerely value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.

Best Regards,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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