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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user fionae28
GB
1 review
0 helpful votes
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June 6th, 2021

Ordered the 2 for £24, signed up for nothing. Few weeks later I couldn't believe they stole £49 from my account. This happens a lot I found out, I phoned them up and they cancelled whatever they made up I was signed up for. Still leaves me with missing money. Going to get some advise from the police as it is theft. Have been on phone again today, said they wouldn't give me my money back. Real hard work, got refund. Avoid.

Tip for consumers:
Dont

Products used:
Leggings

Date of experience: June 6, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fiona,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user suet24
GB
1 review
8 helpful votes
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May 21st, 2015

VIP membership is a con and they are taking cash from people in an underhand way. When you complain on Facebook they remove all negative feedback to give a very positive bias on there feedback.

Company is a total disgrace, I would recommend you don't order anything from this company.

Date of experience: May 21, 2015

Thumbnail of user shannong278
Indiana
1 review
3 helpful votes
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August 19th, 2020

I placed my order on July 1st and it's July 20th and still not here. They just keep telling me to wait two days everytime I call them about it. I understand things are taking longer these days, but if it's stuck in the same city for weeks, just send me a new order overnight. Then the item I pre ordered, didn't get pre ordered and my size sold out. No apologies from them. I see other reviews like this saying they never got their order. Awesome.

Date of experience: July 20, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Shannon,

We sincerely appreciate the feedback you shared regarding your experience with our shipping. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user jenniferd2997
California
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I love the Fabletics clothing and the deals that come with being a member. I only wear Fabletics leggings and many of their cute little jackets. So far I have not had luck with the sports bras fitting the way I like, as for me they have fit too tight, but I keep looking for ones to come out that have a looser fit. Overall, for several years now, I only buy Fabletics leggings for myself and all of my friends who love my clothing style.

Tip for consumers:
Everyone thinks having a membership is a scam, but not so with Fabletics. For me I love to bank a couple of months of Membership cash when I can afford to, so that I can purchase something cute when I see it come available and it is already paid for. The months I don't want to bank $, I just skip a month. I calendar a pop up every month to remind me to skip by the 4th of the month. I love my experience with Fabletics and get complimented on the clothing all of the time.

Products used:
Leggings and Cute Jackets

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jennifer,

We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user lesliem37
Michigan
1 review
8 helpful votes
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June 10th, 2015

It wasn't clear at sign up that by purchasing you were entered into a monthly membership. If you don't "skip" a month (which was NOT CLEAR) you are automatically billed $49.99. They will not refund that amount; instead you are forced to use this "credit" to buy from their store.

Horrible experience trying to get this back - I was forced to purchase one last outfit (by the way, the quality is poor) before being able to cancel my account.

Definitely stay away.

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2015

Thumbnail of user brigittew32
Arkansas
2 reviews
1 helpful vote
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November 4th, 2022
Verified purchase

Though the quality is good, shipping is ridiculously slow and the cost is too high. I have found other athletic wear I can obtain at a more reasonable price and that I can receive a few short days after ordering instead of the weeks it took for Fabletics to ship.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brigitte,

We appreciate the feedback you shared regarding the prices of our products and our shipping policy. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user heathers1917
California
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Fabletics has l made passing on a month a complicated process so, I believe, it's easier to take my monthly money with lack of purchase.

The sizing is inconsistent. Sometimes a small, sometimes a medium…

Styles are a little too much for me. I'm older and a bit maybe conservative in my choices. The loud fabrics and colors and races cuts aren't my jam.

Search function should be easier.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for taking the time to leave a review. Your feedback about tour sizing and selections is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user monicaw17
Washington
2 reviews
8 helpful votes
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September 25th, 2015

I have always bought Nike and Lulu so I was skeptical about a membership site's clothing... The clothes are great quality and my wallet loves it! The solar leggings in black are very thick and supportive. They miraculously conceal every imperfection on my legs! If I dont want an outfit one month, I skip it- easy peasy. If I forget to skip it, I have a credit waiting. You lose Nothing! I only forgot one time-- you get three (or more) days of reminders. Don't listen to the others regarding loss or scams... They simply don't understand the program. How hard is it to read an email and hit "skip this month"? How about setting a reminder? I have had times where I have skipped several months due to lack of funds... And there are no penalties for this. My only question is-- what can I do with the reward points?

Date of experience: September 25, 2015

Thumbnail of user de107
North Carolina
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

Overall experience was fine. However, the next day you went up to 60% off of everything. I just made a purchase the day before for 50% off. That's not right and it is not fair. If you are going to have a sale make sure you do it right! I should have been given a price adjustment on my order.

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dahlresma,

Thank you for writing a review regarding our promotional offers. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user robynb435
Canada
1 review
3 helpful votes
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November 1st, 2022
Verified purchase

The site did not list the items as being in American dollars so the credit card bill was way higher than expected even though it is a Canadian web address. Some sort of heads up would have been nice. My order opened me up to fraud. I started getting emails saying that my order was coming through ups and it wasn't so I had to cancel my credit card. When I called customer service didn't seem to care about what had happened at all so I just cancelled my account. One order and I cancelled. Not impressed

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robyn,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user nicke386
Colorado
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

The products are great and are super comfortable. However, checking out is always a huge headache. Whatever 3rd party site you use to process transactions just gives you error messages for no reason and with zero options on how to resolve it. I am currently trying to check out and purchase 4 items and it just keeps telling me to update my shipping information. I have logged out, refreshed, cleared my history, etc. The same error message still comes up and does not let me purchase the items. I have never had so much trouble while trying to give a website my money.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nick,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user adrianm418
Illinois
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

It is impossible to cancel a subscription with Fabletics. I called twice and each time I spoke with very pushy people, practically begging me to stay. Each time I finally said whatever, thinking I would call back the next day in hopes of getting someone a little more open minded. I went the email route and finally got it cancelled.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrian,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will get in touch with you right away.

​Best,
Allison

Thumbnail of user rutht84
Rhode Island
1 review
7 helpful votes
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August 6th, 2019

I ordered two leggings (poor quality) for $24.00. I was charged $49.95 for 11 months. I did not receive any merchandise. I called customer service with no resolution. Kate Hudson, why are you endorsing a company with deceptive practices? I do not have the financial resources that you have. I have a hard time understanding how you justify your endorsement.

Date of experience: August 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ruth,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.

Best,
Ivy

Thumbnail of user larryf901
Canada
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

All items are made very well and feel great when you wear them. Also if you don't like something, they have the easiest return policy.

Date of experience: July 1, 2024

Thumbnail of user bernadetteb227
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Fabletics is a great company that I've been dealing with for several years. The clothing is exceptional. However, the clothing may be a little pricey if you're a member it's always a good deal. They have great sales as well. The customer service has been top notch every time I've had to deal with them, which hasn't been too often.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bernadette,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the prices we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user staceyn97
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I recently placed an order of four items. After waiting for a long time, fabletics just cancelled my order with zero explanation. These items were still being sold on the site so it seems they had the inventory so why my order was cancelled is beyond me. Why didn't I just reorder? Well my initial order was placed during a sale so had I reordered the same items, it would have cost significantly more money. I was and am frustrated to say the least.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stacey,

Thanks for sending your review! Your feedback about your canceled order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user daniell2135
New York
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Always a good time to shop the sales even though sometimes the colors and sizes are a bit limited on hot items. The quality of clothing always holds up and by now I've learned to size up a bit as they tend to run small. But even if sizing does feel off it's really easy to set up an exchange.

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Mary

Thumbnail of user jessg131
Georgia
2 reviews
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

In browsing the app to shop what is advertised as many different prints, it's very misleading! I click on a legging which shows multiple options in colors and prints for it to open and adjust to only one color choice. I've been a long time customer and have shopped multiple other brands because of the limited selection available to a long time customer over a brand new customer. If it didn't take so long to reach a service representative I would have already canceled my membership… instead I just skip every single month and spend money elsewhere.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jess,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user aliciab314
Texas
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

Auto charging each month is a bunch of bull, and I will cash in my "member" credits, then close my account. I will never order from you again and will comment negatively of your "member" credits on every single social media post I can find.
Then when I entered this review, it changed my rating from one star to five.

Service
Value
Quality

Date of experience: May 17, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alicia,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user ashleyl1000
Connecticut
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I was really disappointed with this order. The underwear looks like they took something for a small body and just scaled it up without thought. It doesn't fit bigger bodies. The crotch is obnoxiously long and also too skinny to be comfortable. It comes far to high up in the hips. Just overall very disappointed in the fit of these. I appreciate them trying to be size inclusive but at that point, put some effort in. I won't be purchasing this product from Fabletics again; I'll be sticking with Lane Bryant.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We regretfully note that we have received your comments regarding the fit of our products. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user lisaw2245
California
0 reviews
0 helpful votes
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January 21st, 2022
Verified purchase

Of course when the New Year's come around we all hear, "new year new me" lol! So of course I set goals for myself this year and needed a sports bra and altho I've been a customer of fabletics for some time now, I've never tried the sports bras ‍ and boy I'm glad I did. It fits really well and holds the "girls" in place. Took a minute to get out of, lol but overall it fits & feels great on the skin. I would highly recommend. Stay true to your size though I messed up on my 1st order and got a bigger size and had to return it.

Date of experience: January 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user ahmedm324
Arizona
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

I ordered the medium size but it turned out to be a little too big for me :( I wish there was a better way to understand the sizes. The quality is perfect though. Definitely gonna order again if I get a good offer :)

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ahmed,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user cherisea1
Nevada
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I purchased my package on 5/7 and have yet to receive a tracking number. I understand there are delays but my account shows my package was shipped. I just want to be sure it's still in process or lost so I may address accordingly.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cherise,

We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user caseyg186
Florida
1 review
0 helpful votes
  • Send Message
May 30th, 2022
Verified purchase

As someone who purchased a number of different products from fabletics. I feel like the Need for a variety of fitting around the groin area, to be a better fit for customer. People had different shapes and sizes, helping make the product more comfortable.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Casey,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user janathianr
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Experience with the website is good, just wish there was sock or underwear bundles to use member credits for. Also shipping kept changing the date on when it would deliver, but there was not much information on why or, no notice when it changed.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janathian,

It is with great regret that we received your feedback regarding our shipping policy and the member credit usage. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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