• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
See all photos
How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user allexh2
New York
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I love the quality of my fabletics items but I haven't been impressed with the outfit sets to use your credit on. There is usually an item in the set not in my size so it really limits what I can get. Also single items are always on sale so you can get an outfit for half of what you would pay on a credit with items you necessarily don't want. It would be nice if you could build your own outfit with your credit or have more options available

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allex,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user kellyp942
Arizona
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

For a year, I stopped receiving the emails reminding me to check out the monthly looks. Some months I forgot to go in and skip or shop so was auto-charged the monthly fee. I now have racked up 4 of these credits. I have tried to cancel so these will stop racking up but the customer service rep always tells me that I won't get that special deal of $49 credits if I cancel so I should stay a member until I have used them up. One month, I tried to use the monthly to order an outfit but ended up being charged an additional $49 monthly fee anyway. I have now figured out on my own that I should always skip (if I remember to do it without an email reminder) and then use the credit in a separate transaction that is not considered my monthly outfit. I feel like I will never get out of this and disappointed how hard this is when it should be easy and conveninent

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user barbarag727
Tennessee
1 review
0 helpful votes
  • Send Message
August 3rd, 2020
Verified purchase

I just don't understand what the points mean and how the program works, and the subject line that says "delivered" always throws me off because it normally would mean something got delivered and in this case it doesn't.

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Barbara,

Thank you for taking the time to write a review regarding how our VIP Membership works. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user desl6
Arizona
1 review
0 helpful votes
  • Send Message
July 2nd, 2021

I was scrolling to find a good deal after ordering my first set. I have added things in my cart, but decided not to go through after weighing that my monthly budget was off. Later after a couple of weeks I received a thank you email of my order and it was shipped. I couldn't believe myself! What on Earth! They could push through orders without my consent! Now I will have to wait for them to be returned! What a hassle!

Date of experience: July 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Desirie,

Thank you for sharing your feedback regarding the order that was placed on your account. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user danilap2
GB
1 review
1 helpful vote
  • Send Message
June 12th, 2020

I felt into the scam trap like many others and I want my money back. They told me I had "free" credits I could spend so I made an order. It turns out the credits weren't "free" at all and I got charged for the lot. I now have to spend my busy day on the phone to try to cancel the membership which I signed up to without clearly being told that I was going to be charged £49 per month! And for average quality sportswear. The company is a pure scam, it should be fined by the authorities for misleading customers. Shame on you Kate H!

Date of experience: May 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Danila,

Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our Fabletics USA channel. Kindly reach out to our Fabletics UK team at 020-36953-831. We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our Fabletics live chat UK team through this link: https://www.fabletics.co.uk/index.cfm?action=gmschat.main.

Thank you,
Chad

Thumbnail of user jeanettew12
New Mexico
1 review
5 helpful votes
  • Send Message
November 11th, 2016

Do NOT buy from this company! Dishonest charging to my credit card for purchases I did not make. They try to explain by saying it is your membership fees. This is not okay; everything in this site is incredibly overpriced anyway.

Date of experience: November 11, 2016

Thumbnail of user madisonm358
Colorado
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I have had disappointing products shipped to me over the past year. I used to love Fabletics but now I just login to skip the month. Not sure what I'm going to do with my membership. I'm keeping it for now because I have gotten some products that I love before but haven't been satisfied in a while.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Madison,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user emilyl461
Massachusetts
1 review
0 helpful votes
  • Send Message
December 8th, 2021
Verified purchase

Store associates are friendly but I received different information regarding pricing from different associates which made the shopping experience confusing. However I like my purchase and am happy with the items.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for the positive feedback! We are happy to know that you love our products and services!

Best,
Nelle

Thumbnail of user betinat1
New York
1 review
0 helpful votes
  • Send Message
April 3rd, 2020
Verified purchase

I've always been a loyal customer of fabletics but being a VIP member has it's pros and cons. I tend to buy when I know I have credit in store for paying monthly and I tend to buy things I don't need. The quality of their products are really sublime and their customer service is terrific. I have no complains.

Date of experience: March 4, 2020

Thumbnail of user karief11
Illinois
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase
• Updated review

Every purchase has been exactly what I was expecting or better. I love fabletics products.

Date of experience: August 4, 2024

Quality products
June 13th, 2024
Verified purchase
• Previous review

I keep coming back for the quality and longevity of Fabletics products. I dislike how hard it has been to find full length pants recently, so I tend to snag a pair whenever a new full length style arrives. I'm definitely not disappointed with my latest arrival, pants fit great as always, the sports bra is ok, not great.
5'4,145lbs, 38C

Value
Quality

Date of experience: June 3, 2024

Thumbnail of user antawanm
Indiana
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Took $55 out of my account. Found shorts on sale for $30. You can NOT spend the difference on anything else nor do you get it back. They still make you pay for shipping. I basically paid $63 for some shorts that was only $30. I do not recommend.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Antawan,

Thanks for sending your review! Your feedback about our VIP promos and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user christinac1196
New Jersey
2 reviews
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

While I like the quality, I have noticed that the waistline of all their bottoms is very tight. It fits everywhere else, I don't need a size up, but the waistline is unusually tight. I have had to give the last 2 things I bought to my daughter, she's tall and skinny and still said the waist line was tight

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christina,

Thank you for writing a review about the item that you purchased! Your feedback will help us know what we can do better A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user heatherp468
Illinois
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

Been a member for several months and still have trouble finding the place to "skip" shopping for the month. Last month I clicked through their email, did some shopping, and even put items in my cart---and somehow I still got charged for not doing my monthly shopping. It's infuriating.

Date of experience: June 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Heather,

We're sorry to hear that you had trouble skipping the month. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

Thumbnail of user erinh137
Ohio
2 reviews
0 helpful votes
  • Send Message
February 16th, 2019
Verified purchase

Fit very well. Comfortable and keep your legs and belly flat and smooth looking. Affordable price. I like all the choices in style and color. They have fast shipping also. Material is nice and thick and they stay nice after washing.

Date of experience: February 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Erin,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!

XO,
Ivy

Thumbnail of user kateyy1
New Zealand
1 review
0 helpful votes
  • Send Message
August 24th, 2021

I was encouraged to join the vip service for offers. Seemed fine until $100 was taken out of my account a d I realised I was subscribed to a monthly pay scheme. Nothing on my account on the website suggested this was the case and no indication of upcoming payment etc. I cancelled this through customer service (after a long winded serious of hard sell tactics) but was not refunded the monthly payment. Then my initial order was never sent- I asked a f they told me it was dispatched. I challenged this and then they says it was never sent and wasn't going to be. Then offered credit instead of a refund for a messed up offer. Only after insisting on speaking to management did my refund get processed.

Tip for consumers:
Don’t!

Products used:
None they never sent me anything despite taking my money! Only gave me a refund after I forced the issue.

Service

Date of experience: August 24, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katey,

Thank you for sharing your overall experience with Fabletics. We are sorry to hear if you are not pleased with our services. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user vanessac664
Virginia
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

The clothes are comfortable. The problem I have is the prices. First I do not like having to pay $54.95 for a monthly membership. That's high. Then that price only gets you 1 member credit that can not be used on everything. A lot of the things that you can use a member credit on don't even cost $54.95. Waste of money.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vanessa,

Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user gretak27
California
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

You charge almost 60$ a month and later tell that u can use 1 member credit only for 1 item when you have a sale throughout you website and almost everything cost 20$. That was the worst subscription I ever had.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Greta,

Thank you for sharing your experience with the member credits and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user annk213
New Mexico
2 reviews
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Wonderful people, but misunderstood the membership. I chose to close the membership, and may revisit this in the future. I am leaving on a positive note which is more than I can say for anything else in the last 30 years. I appreciate you and will see you again.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ann,

Thank you for your review and for taking the time to comment on our VIP membership. Your feedback is essential for us to use. We will immediately send you a private message. Thanks!

Best,
Clark

Thumbnail of user nataliev90
Colorado
1 review
2 helpful votes
  • Send Message
January 19th, 2021
Verified purchase

I placed my order as a birthday present to myself and I still do not have my order. Btw, my birthday is December 23rd. Customer service still refuses to look into this order until it does not move for 20 days. 20 days! They are blaming shipping delays, COVID-19 but I did A LOT of birthday shopping this year and those orders have all made it without issue.
The cherry on top: Their customer service is impossible unless you call.

Products used:
Pre-signup sale and one month of VIP membership

Service
Value
Shipping
Quality

Date of experience: January 19, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Natalie,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user amandaf695
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have so many fabletics items & yet I keep coming back for more. Their deals are just too darn tempting & I can't help myself. Customer service is amazing & the product itself is top notch, so I definitely recommend.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user jillianh90
Canada
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

To my dismay, they are being sent to some carrier who is NOT delivering them and then they are shipped back. The last time, I didn't even get my store credit back! I have never left a bad review, but this is so frustrating. The actual product is lovely. But they just need to use the actual USPS!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jillian,

Thank you for your review. We are sad to hear that you are not happy with our shipping. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user aliciam166
California
1 review
4 helpful votes
  • Send Message
March 17th, 2019

Pathetic how you have to call to cancel so they can beg you continuously to stay. I had to cuss out the lady that could barely speak English on the other end before they finally cancelled my membership. Sorry not sorry

Date of experience: March 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alicia,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user emilys1261
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I was hesitant at first, shopping online for clothing has always been hit or miss for me, but I am in LOVE with Fabletics! Everything has fit so well, there's so many options to choose from, and my orders arrive quickly.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Emily,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user amyp1673
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I Love all my Fabletics gear! The only item I haven't tried is a sports bra. I love the fabrics & how many styles there are! If I order online my items come in a timely manner. I have a local store as well so if something doesn't fit as expected I can take it to the store.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user kathleeng295
Texas
1 review
0 helpful votes
  • Send Message
February 6th, 2020
Verified purchase

The quality of the fabrics is amazing! The styles work as well! I have found that all of the tops and bottoms seem to be true to size; however the bras are somewhat ht or miss depending on the style. Once you find the style/size combination, you are set!

Date of experience: February 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kathleen,

Great! We're happy to hear that you love the quality of our merchandise and everything fits well. We always want to create unique designs, beautiful and quality items at a very affordable price just for you! We will surely let our merchandising know about this so we can improve our services to serve you better in the future! Have a wonderful day!

Best,
Nelle

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?