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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user meganc554
DO
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

I ordered a long skirt that had a tight band at the waste that was unflattering, and general tight skirt (I'm a xs-s and ordered a small). The pants I got went up too high and rolled down, even though some of the reviews raved that these pants didn't do that, unlike other Fabletics pants - the fabric was soft and comfy though! I ordered a sports bra too which had no support, it's definitely more of a lounging crop top. But I kept it cause it's pretty comfy!

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the quality and sizes of our items. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jeffreyt616
Texas
1 review
1 helpful vote
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December 1st, 2022
Verified purchase

This is a scam to get you to pay 55 bucks a month for clothing discounts that you can get without the "VIP" membership. The 20 something finance thieves running this business came up with this stupid way to create the illusion of a recurring revenue business out of a retail business and they used a very deceptive way of enrolling you in their monthly billing program. BEWARE of giving them your credit card!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeffrey,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user christineb2357
New Jersey
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Harassment is the perfect word to describe the experience with Fabletics. The bombardment of emails is astounding. The requests to be removed from the email list have been ignored. It is beyond frustrating. This would be a zero star if the system allowed.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user erink220
Illinois
1 review
0 helpful votes
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September 16th, 2019
Verified purchase

I'm a size large and have found that some of the clothes are not designed with larger sizes in mind. Patterns on pants become stretch and distorted. The joggers are too tight in the legs. Additionally, some of the pants immediately show sweat.

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Erin,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user ambero264
Pennsylvania
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I have been a valued VIP member for many many years and my recent order has not arrived. I have not received a shipping tracking number, no confirmation that it was delivered, and when I check my order on fabletics it says "batching" I was told it has been delivered by an agent. I told him it hasn't. It's almost a 200$ order. And he did not help me at all. I have to contact the shipping company. I don't even have a tracking number. I'm a working mom. I don't have time for this. I have never had any issues until now. I have spent countless dollars monthly. You would think they would want to help and honor their valued customers to the best of their ability. And when I tried to ask more questions he ended the chat. So I couldn't. It's rude. I'm a VIP and pay good money. I want my order and it should be yours guys responsibility. Not mine. I didn't lose it. Your system has not notified me that it has been shipped or delivered.

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user karenw3190
Wisconsin
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I bought a size too big (bought large when I needed a medium). I am disappointed because that size bunched up in the back of my knees and at the ankle. No staff gave me poor service.
Thank you,
Karen White

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Karen,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product sizing. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user rileyl19
France
1 review
1 helpful vote
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January 6th, 2019

Bought some of their clothes. Some are good and some are bad. I was a VIP member... this model is such a pain in the $#*!... it count on you to forget skipping a month...

I'm selling my fabletics account, I have 190 US dollar in it, I'm willing to sell it for 150 US dollar. And yes. I already reduced my account from VIP to regular member ship. Plz contact me at *******@gmail.com

Date of experience: January 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Riley,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user mckenzieb1
North Carolina
1 review
10 helpful votes
  • Send Message
March 8th, 2015

Most of the reviews on here are saying it is a scam. It states that you can either skip the month or you will be charged $50 to your account so you can choose to shop later. I forgot to skip for the month of march and they happily refunded my account without hesitation. I love my outfit and I will be continuing to shop there!

Service
Value
Shipping
Quality

Date of experience: March 8, 2015

Thumbnail of user adrianc376
Georgia
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

I am a new member to Fabletics and thought it would be nice to be a VIP when I bought my first pieces of clothing. However, I thought that would just give me information on good deals and discounts and not have to either pay a fee or skip each month. It is also very hard to find out how to cancel this membership.

Although I like the products, I don't purchase a lot and really don't like that I have to remember to log in and "skip" a month in order to not be charged. If I can't get this resolved, I would rather not be a part of Fabletics at all and won't purchase from them again than have to go through this hassle.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrian,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user gabep32
New Jersey
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Shorts of different styles vary wildly in sizing. I am a medium and sometimes the shorts come only wide enough to fit one of my legs, other times they come so big they may as well be XL. All shorts also shrink in the wash by about a half-size (I wash in cold-delicates, and either delicate-dry or hang-dry so I don't know why this happens). I am glad I finally found the perfect Fabletics shorts style and size for my body, but I still can't believe it took so much time. Luckily I was able to give the smaller shorts to my brother and the bigger shorts to my father, but I learned my lesson.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabe,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user allisonh194
Iowa
1 review
0 helpful votes
  • Send Message
December 8th, 2020

I ordered 2 pair of leggings on 11/24/20 it is 12/08/20
I have not received my package and have called the help line 3 times. I keep getting told to wait 24 hrs and call back. I finally called the facility that the tracking number says they are at but they could not give me an answer. I called UPS to give the tracking number they told me it doesn't match their system.
I have tried to cancel my order but was told I couldn't
I at least got to cancel my membership to this place.
Not sure why I can't get an answer as to why my package won't ship to me but it seems a little sketchy that they can take my money without any recourse. I finally gave up and realized I'm not ever getting my package

Date of experience: December 8, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Allison,

Thanks for writing a review regarding the order you placed and the delivery time you have experienced. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user damarat
California
1 review
0 helpful votes
  • Send Message
July 5th, 2019
Verified purchase

I love my Fabletics account! I always have a great experience ordering and the pieces I've gotten almost always fit great. My only complaint is that all of the leggings seem to be high waisted now. I'm aware this is the trend right now, but I just don't like the way this looks on me. Even the leggings that say they aren't will come and the waistline goes up to my rib cage. It would be great if there were more options for people like myself who like a lower cut.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Damara,

Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Thumbnail of user clairem432
West Virginia
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

I used to really enjoy purchasing Fabletics products, however I have noticed the sizing has become less consistent recently. The clothing is really expensive too and I don't think the items are really worth it.

Date of experience: January 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claire,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user andrewt1308
Texas
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

I do not recollect signing up for a monthly subscription that you are billing me $59,95 per month for. I don't think that I have even worn you products yet and you are trying to bill me monthly for things that I don't need. I was eager to try out your clothing but that has now soured.

Date of experience: February 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for sharing your experience with the VIP program and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jessicaj1923
Arizona
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The clothes I have gotten are so comfortable. Sports bras have been difficult to get the right size. I am not sure how I feel about the monthly membership price.

Date of experience: June 3, 2024

Thumbnail of user jessg51
Pennsylvania
1 review
3 helpful votes
  • Send Message
December 11th, 2019

When my package arrived the order was incorrect, and I didn't receive the majority of my items that I order. Customer service was horrible, and the representative hung up on my call while I was speaking to them. Then when I called again I ask to speak to the manager, and they passed me to a supervisor which they were no help. Very up happy with their customer service!

Date of experience: December 8, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jess,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user caitlinc17
Indiana
1 review
2 helpful votes
  • Send Message
February 28th, 2018
Verified purchase

I've been a Fabletics member for years and the last 3 purchases I've made have been slightly disappointing. The fabric of the leggings has changed, the more recent version of the Solar's slip down when I'm trying to run, I don't even wear them. I purchased a pair of seamless leggings and they ripped on the 3rd wear. For years I only wore Fabletics, but I started looking elsewhere for athletic leggings since things seem to be changing with the leggings and fabrics. My boyfriend bought me a pair but they were way too tight, tighter than the other Mediums that I own. Fabletics has become unreliable to me at this point.

Date of experience: February 26, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Caitlin,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user christopherl1857
Arizona
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Love the shorts and the polos, but the athletic shirts fit in a very weird way unlike any other athletic shirt I've purchased. They are not flattering at least for my body.

Date of experience: May 9, 2024

Thumbnail of user bettyr798
Costa Rica
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I'm size small and always when you have promotions or discounts I never found the style that I want or the color or the material. You have different nice colors on bottoms but I never find a nice one for me, is always sold out. First time being a member and I don't have a good experience

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Betty,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user anac652
Ohio
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I have a good experience all around with Fabletics. From choosing the outfits on the website to wearing the clothes my experience has been great.
Outstanding clothes fit and material. Great deals and customer service.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user melaneyp2
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I love Fabletics! I feel highly addicted to having a closet full of clothes that fit me perfectly and feel so amazing on me! However... my budget doesn't agree lol lol. I spent so much money so quickly I had to cancel my membership because I was ordering something every second lol lol I had so many packages arriving so quickly it felt like Christmas every day! Lol

I love these clothes and I can't wait to save money so I can buy a tonne more! Lol

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Melaney,

Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us and love the items that you purchased. Hope to hear from you soon. Have a great day!

Best,
Kim

Thumbnail of user terrye302
Missouri
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I got my first order of 3 sports bras, (XXL or so I thought))and was so excited. Opened my first beige one difficult to get on but comfortable once on. The second bright bra I opened took off the tags and put it in my dresser folded. When I went to put it on it was way too small and I looked at the bag that fell out! It was a small! I gave it away because it was too late to return. When I washed my bra the liner pads moved to the corner of these bras away from the nipple. Horrible service and products. I'm going to cancel.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Terry,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user nancym916
Michigan
1 review
0 helpful votes
  • Send Message
January 5th, 2020
Verified purchase

I love Fabletics. The clothes are great and the service is great. I had an issue with a seam being ripped in a pair of leggings. I asked for a replacement and had the replacement in a couple of days. No having to wait until they got my return before shipping out the replacement. Great customer service.

Date of experience: January 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user dianal606
Tennessee
1 review
0 helpful votes
  • Send Message
April 6th, 2021

I placed an order on March 30,2021 and quickly received a shipping notice that my items would be delivered on April 3,2021. When I cancelled the membership, suddenly the shipping date disappeared! Imagine that! Punishment for cancelling a useless membership. If I order at the end of the month, of course I don't want a new outfit until I have received my first order and have a chance to see if I like it. Thank goodness I work for the Department of Justice and have handed this over for review/investigation.

Products used:
Have not received yet

Service
Value
Shipping

Date of experience: April 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Diana,

Thank you for writing a review! We are sorry to hear if you are unhappy with our shipping. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user brookes299
Canada
1 review
0 helpful votes
  • Send Message
January 20th, 2022
Verified purchase

Skipping the month is annoying and they purposely make canceling the membership difficult in the sense that they berate you to stay and offer you a discount I would really like to not have to speak with someone directly over the phone or a chat to cancel my membership. It's a smart marketing design but I find it irritating.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brooke,

We are very sorry to hear that you dislike skipping the month. Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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