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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user pamelab76
Florida
1 review
5 helpful votes
  • Send Message
March 8th, 2017

I was so excited to get a 50%off first order coupon. I did receive my Leggins and love them. The sizes run small but I figured on that. Now... 2 weeks later I got hit with a $45.99 membership fee? WHAT? I called and found that this American company out sources to Philippians. (COME ON AMERICA) She could not understand what I wanted and I was on the phone for over 20 minutes. I was than told I should have been more responsible and read the fine print... I lost my mind. Finally got a StupidVisor and she said I would get a refund and be dropped from the Discounts. YEAH... End of story I got my refund 3 days later. I will not order again... Sorry Kate Hudson you should keep a better grip on the process.
Pamela

Date of experience: March 8, 2017

Thumbnail of user brookes8
Ohio
1 review
8 helpful votes
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January 15th, 2015

I really do not understand why people are complaining about the policy that is clearly explained on the website. Your complaints are "user error" just because you choose not to read the policy makes you wrong not the company. The clothes were OK, the outfits cute, if you do not like to go to the store this is a decent option.

Tip for consumers:
Do not slander a company because you do not read the policy

Service
Value
Shipping
Quality

Date of experience: January 14, 2015

Thumbnail of user chadc494
Oklahoma
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Quality of the order and the clothes is nice. Apparently you guys seem to have a problem with getting your sizing correct? However because to all three of my pants came marked the same size although I believe two of them are a size smaller than I ordered and then the one that was my favorite, which was the gray pants came really big, and when I sent them back, they came in a smaller size, but still much bigger than the other two slacks, and yet they are all marked the same size Quality control as far as your sizing is a problem, especially for someone who hast to order the towels and you guys don't have them in the store or we can try them on you just have the regular size. Having a few even just a handful of each size and color, and the towels in a store would benefit those of us that don't fit in the shorter size. Then I would be more likely to purchase them because I would know they would fit, and I wouldn't have to deal with battling back-and-forth with return and exchange.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Chad,

We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user hamidm53
Texas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Good stuff, great prices always return for more. They keep adding new stuff!

Date of experience: August 4, 2024

Thumbnail of user heathers607
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase
• Updated review

Fun styles and won't break the bank. Leggings and shorts are very comfortable.

Date of experience: August 4, 2024

Great leggings!
December 4th, 2019
Verified purchase
• Previous review

I really like these leggings- they smooth you without being uncomfortable or limiting your movement.

Date of experience: December 1, 2019

Thumbnail of user benjaminb316
Kentucky
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

The clothes I ordered from Fabletics and kept are great. I would buy the shorts I got again. However, my main frustration w was with the lined Franchise Short. I had previously bought a pair in April that I really liked. I tried to buy the same pair in a different color, and the shorts themselves are different, not just the color. I didn't get any help from the customer service team member I spoke to and was very frustrated overall trying to explain the situation. I didn't get any resolution. I kept the different shorts because they are still good, but not exactly what I wanted.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Benjamin,

We sincerely appreciate the feedback you shared regarding your experience with our Member Services team. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user andrewr846
Washington
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

Tricks you in to a subscription with out any up front Approval from you. Can't order anything with out them dipping in your bank account monthly just to say You have a subscription I didn't agree to anything like that. Its a shame a hustle out to rip people off over priced lies.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Andrew,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user debbiep243
Wisconsin
2 reviews
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I have been disappointed with my membership so far. The first month I tried to skip since I had just received 100+ in merchandise. I was not able to because the skip function was not live. So then I have tried to order to use my credits and every item I look my size is not available. I will try again this month and hopefully will fair better. I also am not happy with the "Fabletics" logo that is on the calf of the leggings. I have had numerous people stop me to tell me that I have something on my pants. This all is a bit disappointing since overall the items have been good quality.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user tamil203
Texas
1 review
0 helpful votes
  • Send Message
December 4th, 2019
Verified purchase

I love the quality and feel of the leggings. I do wish there was an option to get all the styles in a tall length. I will never be able to own some of the cutest lounge pants or joggers because of the length.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tami,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Thumbnail of user breannaa38
Illinois
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I find that many of their products are see thru and their sizing isn't consistent.

Date of experience: August 1, 2024

Thumbnail of user jacka763
North Carolina
1 review
0 helpful votes
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February 20th, 2023

Fabletics is a company I'm just plain sick of. I subscribed back in late 2021 thinking that 2 for $24 was a great deal for sports shorts. Realized quickly their bull$#*! $60 a month subscription and cancelled just a few months into 2022. The few shorts I did buy were cheap material and honestly worth about $12 each. It was several months after cancelling that I realized I was still being charged on my lesser used credit card. I had a call with the company (Fabletics) and got my money back as well as cancelling again I guess. Fast forward several months later to 2023, and wouldn't you know, I'm STILL being charged for Fabletics! Another dispute with Discover (in which I plan to cancel too) and I guess I'm officially unsubscribed from this $#*! company. Be aware of this, and be aware that there are so many better companies out there. Cheers.

Tip for consumers:
Just don't.

Service
Value
Shipping
Returns
Quality

Date of experience: February 20, 2023

Thumbnail of user allana195
Georgia
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I didn't know that i renewed my membership and only realised it 9 months later

Date of experience: August 1, 2024

Thumbnail of user nikia49
Illinois
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I have been trying for over six months to get fabletics to STOP automatically taking money out of my bank account. The only time a membership can be cancelled is between the 1st -3rd of each month and every time they find a way to continue taking money from me. I bought ONE pair of shorts from them in 2020 and I'm still paying for that mistake today.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ainsley,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user marial915
Maryland
1 review
0 helpful votes
  • Send Message
April 1st, 2020
Verified purchase

I understand the business concept of electing to buy or opting out each month, however I don't see a lot of pieces clothes that I like for an affordable price. I purchase a handful of pieces per year, maybe less. The quality of thieir clothes is great! I have no issues with the shipping process, either.

Date of experience: April 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Maria,

Thanks for writing a detailed review! We're happy to hear you're satisfied with our shipping and the quality of our products! Apologies if you find our selections limited. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.

Best,
Nelle

Thumbnail of user carolynh1192
Colorado
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

Order # *******416 I returned for an exchange (size L). They sent me size medium again. I cannot access the incorrect return order to exchange or return now. Would like to receive the items in a large and return the mediums to you.

Thanks

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolyn,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user isabellam12
Myanmar
2 reviews
7 helpful votes
  • Send Message
June 12th, 2019

In case anyone was wondering -- Fabletics is a subscription/member-based service. That being said, they really minimize the fact that they will charge you $49 a month if you do not make a purchase every single month. I happened to be home visiting my mother in the US and thought hmm, maybe I will try these out. I NEVER received any e-mail stating that I was signing up for a subscription nor did it advertise that when I was making the purchase online. Because I live out of the US I rarely keep enough money in my bank account unless I go back, so it overdrafted my account. Every time I try to contact to cancel my subscription, some virtual bot named Anna tells me she cannot help me and that I need to contact them later. Leggings were fine, service and tricks were awful. Stick to Marshalls ladies.

Date of experience: June 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Isabella,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user brettb785
South Carolina
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Buying experience was good. I was expecting to love the pants I purchased, but they are just ok. They are comfortable and they fit well. The external draw string is not ideal. I like pants and shorts that have the draw string on the inside. I like a tapered leg and tight cuffs but I don't like elastic cuffs. A cuff zipper would also be nice to make it easier to get my size 13 feet through the opening.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brett,

Thank you for the feedback about your experience with the products you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user js1747
Kentucky
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The first pair of shorts i ordered were 12.99, after that I had to pay more. I now have three pairs of shorts and love all of them but don't understand why I got a good deal on the first pair then have to pay more.
Also, the FB site is difficult to navigate.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user stephanieh1574
California
1 review
0 helpful votes
  • Send Message
January 18th, 2022
Verified purchase

I have shopped at the store three times. Each occasion the team was great! I even phoned the day before my trip to ask if want I wanted was on hand. They had my purchase ready when I arrived the next day. Thanks team!

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thank you so much for the awesome feedback! We're so happy to hear you've had a great experience with Fabletics. Have a great day!

Best,
Renz

Thumbnail of user careb1
Georgia
1 review
0 helpful votes
  • Send Message
August 24th, 2020

So number one, the sizes run insanely small FYI. Secondly, you have to be a "VIP" member to get the 2 leggings for $24 I did this then my credit card was charged $49/mo even wen not purchasing anything. TOTAL SCAM. Shame on you Kate Hudson. Way to milk people at they lowest. I'm grossed out

Date of experience: July 25, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Care,

Thank you for writing a review! We're sorry to hear if you disliked the VIP Membership program. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user emilys1273
Maine
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

I was very excited to get the new VIP member prices on my first order. However, I was sorely disappointed with the sizing and fit. The sports bras and swim tops were much too small as far as cup size, but when I sized up, the band was too big. I guess my body type was not considered when sizing was done at Fabletics. I am 155 lbs, size 36DD and literally no tops worked for me. XL was too small, XXL was too big. Very frustrating.

Date of experience: June 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the sizes of our products.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user martinab21
Virginia
1 review
0 helpful votes
  • Send Message
July 5th, 2019
Verified purchase

I love the fabric and comfort of all the pieces I got from Fabletics. The fit is always perfect and stylish. The Website is easy to use and changing the setting for your size. I went from an XL to an M. I got so many compliments on the outfits that I should be a rep for them. LOL.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Martina,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user susanr1320
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

They have great colors and patterns in fabrics, but I struggled to find my sizes it seemed every time. I couldn't find any shirts that were revealing a midriff or long enough to cover what I needed. The bras I purchased dont support larger cup sizes correctly. I hate the shoes I purchased. They dont have enough cushion and they slip off my heal when I put inserts in. This company has a membership that has too many restrictions with too few benefits. I feel like I wasted money.

Date of experience: July 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Susan,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. We will contact you for further assistance.

Best,
Dean

Thumbnail of user jank344
Canada
1 review
0 helpful votes
  • Send Message
January 18th, 2022
Verified purchase

I learned recently than even though I make a purchase at the beginning of the month, I still have to ‘skip this month' to not be charges the monthly fee. I'm sure you will tell me that this is i your fine print but who reads it. And even if I did read read it would it be clear? You must get complaints about this because you now make it easier to ‘skip this month'. You asked, this is my feedback.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jan,

All feedback is important to us, so we appreciate the time you took to tell us about your experience regarding skipping and member credit charges. We're sad to know that you have encountered an unpleasant experience with us. We'll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user jamesl3359
Delaware
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I ordered two pair of athletic shorts of the same size and style. They were made in two different countries. One falls off me, the other fits better.
Also my athletic shirts were small for XL so I will have to change to XXL. The quality, expecially the logo placement and application was cheap. It looks like an off center bandaid.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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