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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user kevinl2819
Minnesota
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Although sometimes frustrating to see a great deal, only to find my size has been sold out. Still has been a great experience to search for clothing at a reduced cost. Almost like a treasure hunt.

Date of experience: June 3, 2024

Thumbnail of user kathye124
Washington
1 review
0 helpful votes
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February 4th, 2020
Verified purchase

I love my Fabletics leggings! So when my 11 year old needed leggings, I thought I would see if Fabletics would fit. The staff helped her try on a couple styles recommending the capri length as a long option. They were perfect and she was so excited to have a quality pair of leggings. Many thanks to the staff!

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kathy,

We are pleased that you have chosen the leggings we have in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user pamelar1257
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I love the items I got. It didn't make sense to me that one pair of socks was sent in a different package which arrived a day earlier than the rest of my items. Once I got my clothes, I was happy with them and it was worth the wait.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pamela,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user tannerb109
Texas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I wear Fabletics almost every single day! The only pants and shorts are my favorite! With their shorts my game has changed at work and at the gym!

Thank you Fabletics

Date of experience: June 3, 2024

Thumbnail of user ivana264
Canada
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

If you are 5'10 or shorter, these clothes will probably look too long on you. Unless you buy the shorts with 5 inches long. Everything else (shirts, etc) are way too long for shorter guys

Date of experience: June 2, 2024

Thumbnail of user tracyb1633
Tennessee
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Great very nice scrubs and a great price. I hope to renew my membership as soon as possible.

Date of experience: August 4, 2024

Thumbnail of user denisep857
Nevada
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I've been a I've been a customer since 2016. I still have the original styles that 1st came out. I like the fact that I can skip a month, I have more than enough time to return items, I can return for store credit, and they feature celebrity styles and attire. The only negative that I've I miss the tops vs the emphasis on all support bras and I recently returned a couple outfits and they were lost or something and didn't get the credit for those. I love the versatile leggings and updated styles. I would like to have the option of same or matching color tops with all leggings. Other than that, I'm a happy customer and have recommended Fabletics to a lot of people!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Denise,

Your feedback about our return process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user windyh17
Nevada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Overall I like their products. But the leggings used to be better. Now they are all starting to have less cotton and more of the plastic scubba type material. Making them less breathable and comfortable material.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Windy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our leggings. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rutha14
Germany
1 review
12 helpful votes
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October 20th, 2014

Worst experience ever. Customer service was absolutely atrocious. I have still yet to receive my order in the mail. They charge extra to ship to APO yet the method they use for shipping to APO addresses is archaic and they do not state that shipping method up front. Two months to receive an order is just unacceptable. What is even more unacceptable is the fact that their customer service wouldnt look into the tracking which showed my package hadnt even been shipped. I will discourage anyone from using them. This has been my worst experience ever with an unresponsive and unwilling company.

Tip for consumers:
DO NOT ORDER FROM HERE!

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2014

Thumbnail of user josc11
Florida
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Why pay double or triple the price when the fit is just as good and the clothes are just as flexible and breathable as the "competition?" I've had nothing but positive experiences with Fabletics and the membership perks are nothing to sneeze at! Worth it just for the workout app alone

Quality

Date of experience: August 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello José,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user hannahd347
Colorado
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Website became very expensive and the membership dues just weren't worth it even with skipping the month. Quality of clothes other than leggings were not the best. Not what I was expecting after loving the leggings.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Hannah,

Thank you for providing feedback regarding our prices! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user shaundah1
Colorado
1 review
3 helpful votes
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June 8th, 2019

My gift card for $100 was charged, I tried to resolve with customer service about 8-10 times and received 3 different stories as to why my order couldn't process and my money couldn't be refunded. I never received my order and I'm out $100.
Months later my credit card gets charged by Fabletics for no reason. I cancelled my scam of a subscription 3 months prior. Can they keep getting worse?

Date of experience: June 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Shaunda,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user annieh260
Georgia
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Fabletics app is always slow and glitchy. Seriously, always! Often they show a matching outfit in the photos, but only sell one part if it, which is lame. Some of the bras have had the stitching come out of them - I have like 5 of the same bra and it happened to all of them. I wish they offered more of minimalist style as well. A lot of their things are eclectic and abstract in prints and colors which is fine, unless you are in need of something neutral (Not meaning black on black on black. Just simple neutral and minimalist.). I also was really unhappy when they had a promotion for 80% off that was only valid for new customers. Why would loyal customers not deserve in on such a great deal? I thought that was messed up. I'm going to use my points and then cancel my membership.

Date of experience: February 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Annie,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our mobile app and products. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user larenag1
Arizona
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I have shopped with fabletics
Fabric qualities are not the same I bought a bra in 2021 beautiful fabric and fit so well the leopard print triangle bralette amazing and I wear it to this current date it makes my breast look so amazing and sexy and I wanted to get the same bra but I don't think it's available there's a new bra line with cheapt fabric
I purchased felt like acrylic didn't stretch was hard on my skin Old Navy Banana Republic the Gap all these companies are opting to use cheap fabric and I think it's a shame

Date of experience: June 3, 2024

Thumbnail of user larissas7
Ohio
1 review
6 helpful votes
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July 27th, 2017

When I ordered, I thought that I had declined the membership. I saw on my statement that I was charged and just cancelled. I am on a tight budget so when I end up receiving charges for something I did not intend to buy, I get upset. I hope that the cancellation goes through and I do not have to follow up with a phone call.

Date of experience: July 25, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Larissa,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Thumbnail of user mariac2434
Canada
2 reviews
6 helpful votes
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November 1st, 2022
Verified purchase

A friend of mine introduced me to Fabletics and I never regretted signing up for it. The quality and the fit are perfect. I love the styles! I've been recommending this to my friends and they've never been disappointed.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marivic,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user sallyf15
Washington
1 review
24 helpful votes
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January 7th, 2016

They initially sign you up as a member and the wording on the site is as if you are only becoming a member so you have an account to log in to. Like most companies you signup so youare able to have an account log in and not immediately logged into a monthly fee. I have been charge every month for nothing. Almost $400 and since my husband pays the bills he didn't question it. I've seen many reviews as to this right now and a vast community of users are saying the same thing. They know it is a round about way of getting users to pay monthly memberships and completely under handed.

Date of experience: January 7, 2016

Thumbnail of user joef1219
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

None of the items I've purchased from Fabletics, and I've bought bras, tops, and pants, have been to my liking and I'm not very picky. The clothes just don't feel good and do not support my size and curves.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Joe,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kymberlyer
Florida
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I LOVE Fabletics! The employees in the shop are amazingly helpful! If they don't have something then they search the website and other surrounding stores in order to help me get exactly what I want! They are the best!

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kymberlye,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in shopping with us.

Best Regards,
Clark

Thumbnail of user kimberlyv704
South Carolina
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I like the clothes and the way they fit and hold you in but I feel like the styles are so similar so I really don't have a need for a subscription to clothing... I don't need a new outfit every month and I've forgotten about and accrued too many credits. Subscription services are scams and it feels like shady business practices. I am moving away from supporting any subscription services for fashion, makeup, etc.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user natashap99
Hawaii
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

I purchased a two items for the price of one.
When I received my order only one item was sent to me.
I contacted customer service mentioning missing one item and they said I did not click for two items.
I said I did on the two for the price of one. I then asked to get the other article and they denied my request. After that I cancelled my membership with Fabletics.
I also get the membership was never enough money to cover the cost of a least one article. I ended up spending another $50 on top of the membership to get anything. Way too much to pay $100 for a pair of leggings.
The line has a nice variety of leggings but not always well describe when it comes to the thickness or lightness of the fabric.

Date of experience: August 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Nadege,

Thank you for sharing your feedback! We're sorry if you are not satisfied with our fabrics. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user rahels4
Washington
1 review
1 helpful vote
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January 5th, 2021
Verified purchase

Placed my order on November 20th and waited for a month since I understood shipping was affected because of COVID-19. Called back on December 23rd and talked to a representative and a manager who told me my order got lost and can not be reordered and the only thing they can do is refund my money. The manager actually told me if I didn't take too long to explain what has happened, he could have reordered it for me. He was awful and so disrespectful. I am a fitness instructor, I buy workout gear all the time and also promote it to my students. My experience ordering from Fabletics is ruined and will not recommend anyone to go through the same experience as I did. Loved the pieces I have purchased at one of the store in person but I will not be purchasing any more athletic gear from this company. If you don't respect your customers, then you don't need my business.

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rahel,

Thank you for sharing your feedback regarding your experience with our shipping and our customer services. We deeply value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lindat2772
Illinois
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

I have been a club member from almost the beginning of Fabletics. I like the styles better from years ago a lot better. I have had both good and bad experiences.

Date of experience: June 4, 2024

Thumbnail of user tima678
Virginia
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The shorts I purchased and received are different than the ones advertised and I am totally confused on the pricing that was different again than the advertised price.

Date of experience: June 5, 2024

Thumbnail of user sandyw248
Illinois
2 reviews
1 helpful vote
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October 22nd, 2020

The worst customer service. All of their contact methods are automated; chat, FB messenger and phone. If you hold on long enough you can finally get a human via phone. The person, however, has a script and is really unable to help. My tracking # for this order has not been updated in over a week. The phone person said it was shipped over a week ago and that's all the info they have. They are the shipper- find out where my items are! This happened with my last order placed, as well. It finally showed up. I asked when I will receive this order. The phone person said Oct. 19th it will be delivered. Today is the 22nd- I don't have it. Very disappointed at the LACK OF EFFORT to be helpful.

Date of experience: October 22, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sandra,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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