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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user danielaa98
Georgia
1 review
0 helpful votes
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April 1st, 2023

Do not fall for this! It's really tempting to get the 2 for $24 deal and their quality is actually good but their items are extremely overpriced! I have many issues with this company... First, you get charged for 1 credit every month and you used to be able to get anything from the site, even if the cost was more than your credit. This has now changed and you have extra costs depending on what you choose. 2nd, I have been trying to use my credit for over a year and everything I click on is always out of stock! They told me to check on the beginning of the month and I set an alarm on my phone for the 1st of the month and still, everything I check is out of stock. 3rd, I would love to have used my credit already but I cant because everything is out of stock and now they tell me that my credit will expire! Unreal! Total scam! They charge ahead of time, have nothing in stock so you cant use your credit, and then they keep your money and say sorry bye. Will never sign up again!

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Daniela,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our availability and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kadyp2
Illinois
1 review
0 helpful votes
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March 18th, 2022

Do not get involved with this company. I continued to skip months and was charged anyway. I never received credits they essential were stealing my money. When I finally called to dispute it they did NOTHING, my credit card wouldn't even credit it back to me. I was charged for over a year and never received any items. Such a scam

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: March 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user marcos400
Texas
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Don't want to say anything negative but this one is not for me. They show lots of commercials with specials but you try to take advantage of the specials and they aren't available.

Date of experience: June 5, 2024

Thumbnail of user lorraineh57
Texas
1 review
3 helpful votes
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July 11th, 2018

I skipped the month. Received an email confirming that I skipped a month and was still charged. This is a terribly run company. Now I have to call the awful customer service and try to get my membership and cancel my god-forsaken membership.

Date of experience: July 11, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lorraine,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user sharont270
Texas
1 review
1 helpful vote
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December 4th, 2019

Chat took forever. My account said I had $0 credit and I should have $80. Asked via chat how much credit i have and said i want to cancel my membership. I was told I have a $49.99 and a membership store credit of $80. I then wanted to know how to find that info on my account BUT the customer service person ended the chat. Did not cancel my membership or allow me to ask additional questions.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sharon,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user shannonm305
California
2 reviews
1 helpful vote
  • Send Message
October 4th, 2019
Verified purchase

I am not very tall and prefer the capri legging.
The first couple of purchases I was really pleased with but after purchasing the basic colors, I have not been able to find additional colors in the basic capri legging available in my size.
I love so many of the colors that I see in the other styles and would love to purchase those in the simple capri style.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Shannon,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user kaleb.camp127
Texas
1 review
0 helpful votes
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July 2nd, 2023

Ordered 4 pairs of shorts from the fabletics online store and they sent me none of the correct shorts I had ordered from online (all the incorrect colors and sizes). Called customer service and the guy could not understand what was going on and was no help to the situation.

Date of experience: July 2, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Kaleb,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user annettem133
Arizona
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

When I first signed up with Fabletics, I loved so many outfits every month, it was hard to chose what to get. I often chose 2 outfits. But recently there is nothing I like. The capris are too long (it's hard to tell these days if they are capris or long pants), the colors too wild. I've been skipping a lot and considering canceling.

Date of experience: August 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Annette,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user allisonb408
Wisconsin
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

The sizing on leggings seems to vary a lot depending on the style which makes it a pain to order online. I find I have to make returns and exchanges with almost every order because of the inconsistent sizing.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the product's size.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jolayneb
Georgia
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

I used to love your leggings. For the past couple years (I don't remember exactly when it changed), the fabric has changed. It feels AWFUL now. So ultra compressive! VERY UNHEALTHY for the lymphatic system to be wearing these all day (which I do-I'm a movement instructor), not to mention-uncomfortable. I keep hoping they'll be better, at least offering more choices.

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jolayne,

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.

Best,
Dean

Thumbnail of user dixiet19
Utah
2 reviews
0 helpful votes
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June 1st, 2022
Verified purchase

We love the items we have purchased (quality fabric and design) but more often than not the things we want are out of stock. Also, the mens shorts are the greatest, but -again- are hard to find in stock.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dixie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user chriss2611
Illinois
2 reviews
0 helpful votes
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November 2nd, 2020
Verified purchase

The clothing I want has not been available since I joined the VIP membership. I was told that I could add certain items to my cart and that they would be purchased for me once they became available. However, this feature does not work. I have asked for help from customer service twice and they they have not been able to assist with this need. I will be canceling soon.

Date of experience: November 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Chris,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user heatherk807
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I ordered what I thought was a set and wasted a credit one one single sweater. That sweater is not worth $50. Customer service offered me $10 toward my next order and that was not enough. I cancelled fully.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user nancyo220
California
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I was just looking and all of a sudden it was a done deal. I didn't want to purchase it either I was just looking at it then I tried to put the points back in my holding account and they disappeared and looks like it is shipping to me. Crazy system you have

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

Thank you for writing your feedback regarding the points. We are sorry for any inconvenience this may have caused you. Our Member Services team will be in touch within 48 hours to assist you further.

Best,
Nelle

Thumbnail of user debbiec1049
South Carolina
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

As a return customer my expectations for Fabletics are high and once again they've exceeded my expectations with a great product and great customer service. My purchase was at my door in less than 7 days with out a hitch. Thank you Fabletics.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Debbie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user giuseppinaf2
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

From ordering to receiving to wearing I have had a great experience. I get a great diversity in options styles etc. I get comments on my outfits at the yoga studio and often have to share where I got them from.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Giuseppina,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user denisew960
Indiana
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I'm a bargain hunter. So I wait a few months then I get to go shopping. I get a lot of the sales products. They are the most comfortable, high quality leggings I've ever had. The pockets are a must. Luv, luv, luv.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Denise,

It is our desire to keep you satisfied with our services, unique styles, and great quality products at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Allison

Thumbnail of user arinv
Florida
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I love the powerhold leggings and typically buy them all year for leisure and going to the gym. I'm a size small and it's almost impossible to get anything other than black in that size both in store and online. There are a million colors on the website and as soon as you click small or medium the options shrink to just a couple options. I have a billion sets of your black leggings and I want more color so it makes it challenging to stick with just your brand because I'm not able to purchase what I want.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Arin,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user emilyw364
Colorado
1 review
0 helpful votes
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June 12th, 2020

The subscription is extremely difficult to cancel and manage. They advertise it as being that you can skip any months that you want and if you don't skip (or forget to skip) you can use the credits from that month for a future purchase. However, the credits are extremely difficult to use as it is not very straight forward as to how to use them. For example, I had around $149 in credits and so I picked out a few things went to my cart and the total was around $140, I chose to apply my credits but it would only allow me to apply 2 of my 3 credits so I still would have been paying around $45 so I deleted an item from my cart and it would then only allow me to use 1 of my 3 credits.

Date of experience: May 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user roannem2
Canada
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Fabletics is a one of a kind store
Reminds me of the old days of great customer service! Except its an online store returns never a prob any issue immediately addressed! Its great customer service with excellent phone representatives!

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roanne,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user katherinee232
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have received 4 orders in total and all have been great quality and I love the items. My last one has been a week or more since expected delivery but I can't blame them for the shipping during pandemic, so I will keep going as a VIP

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katherine,

Thank you for taking the time to write a review regarding our product's quality and delivery of your package.
We are continuously striving to satisfy our member’s needs as much as possible, so our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user mathildej3
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

The bra doesn't have enough room for my breasts, but the elastic band at the bottom is not tight enough. This is something that I wouldn't be able to observe before actually sound aerobic exercices in it, since it hard to tell sometimes if it is too tight or just has good support. At one point, the bottom of my boobs was showing up. Not fun. The bottom is also very tight. Now I guess I can't get an exchange since I wore the clothes.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mathilde,

We always aim to deliver products of good quality and comfort. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user luciel48
Maryland
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Foolishly signed up for the membership thinking it would be worth it. Choices for members are always limited after the first month, and the membership 'credit' offers poor choices that are worth less than the cost of the credit. It's difficult to cancel and not worth the money, relies on people forgetting to skip their month to automatically charge you for poor and limited choices. Deeply disappointing.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lucie,

Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user mykad
New York
1 review
3 helpful votes
  • Send Message
April 17th, 2015

I love fabletics, I have the VIP membership and I love how much they cut the prices, I buy sports bras from other places and the it is cheaper on Fabletics. I keep reading the reviews about the fees.The only fee you are charged is if you don't buy every month and you can use the credit from that month to the next month. It clearly states that they will charge you every month and when you first buy if you don't want to do VIP it has an option not to and you'll be charged full price. I think that is a matter of people not bothering to read the fine print of anything, don't blame Fabletics for your irresponsible behavior.

Date of experience: April 17, 2015

Thumbnail of user christinec81
California
1 review
28 helpful votes
  • Send Message
June 26th, 2016

Horrible horrible horrible HORRIBLE quality of clothes! Disgusted by the high prices for such poor quality clothes. Do not be fooled by the cute designs, it is not worth it believe me. The so called "workout bras" have absolutely no support, so unless you're flat chested, wealthy, and looking to blow your money, just back away. After a few washes the color is already faded and the clothes gets all fuzzy. You get all those free magazines because you're actually getting ripped off. Only a crackhead would pay the non-VIP price. What a scam. So disappointed. Let my experience spare you the frustration. The reviews on fabletics must be a lie because I can't believe that all those people would be satisfied with polyester outfits that have no support and fuzz up. If she ever sells this stuff live on tv I'm going to call pretending to be a fan and then call her out on her bull$#*!. HAH!

Date of experience: June 26, 2016

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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