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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,777)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jackieb681
New York
2 reviews
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

I encounter a website glitch every time I visit the website on my laptop. Either have the pages are unaccessible, or I am waiting forever for a page to finish downloading. I often am not able to skip the month because the site won't allow me to, and then I cant even spend the credit I was forced to keep because half the site doesn't work.

Date of experience: October 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jackie,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user stacyh143
Arkansas
1 review
0 helpful votes
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December 2nd, 2019

First of all, the leggings are awesome. I genuinely love them BUT the entire process is ridiculous! The prices quoted on the website are not what you pay. I screwed up and had three months worth of "outfit" credits. I just spent $167 (my $149 credit plus some shipping) for 3 pair of leggings and 3 tank tops. DO NOT FALL FOR THIS! BEWARE

Date of experience: November 29, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Stacy,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Thumbnail of user clives34
GB
1 review
3 helpful votes
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January 8th, 2021

2 months running I skipped the month. Both times I was charged membership fee. First month after contacting customer service gave a refund straight away. This month they say no charge taken. Customer service wont refund, accused of having 2 accounts. Asked to speak to manager and none available and the option of a callback by a manger is not available. Have had to email a copy of bank statement to prove payment taken. This is not acceptable.

Service
Value
Shipping
Quality

Date of experience: January 8, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Clive,

Thank you for writing a review regarding the VIP Membership program. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user annaf57
California
1 review
4 helpful votes
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June 12th, 2017

I ordered a pair of leggings and joggers and they are poor quality. It's comparable to ordering from Amazon from their party sellers and getting surprised with and quality. Refund is taking a whole month to process keep calling back and they keep saying 7 days and another 7 days to see a refund. I still haven't seen a refund yet I might just have to call my credit card company to dispute the charges if I don't see a refund in the next 7 days. Terrible company don't buy.

Date of experience: June 10, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Anna,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user cindyc1574
South Carolina
2 reviews
0 helpful votes
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November 25th, 2022

The item I ordered was available when I ordered it. When delivered it was replaced with another item I did not order. Customer service told me the item I ordered was no longer available. What a scam! Do not trust that your items are available when you order from Fabletics!

Date of experience: November 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user hayleyf29
Tennessee
1 review
0 helpful votes
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June 4th, 2021

Dont accept the 2 pairs of leggings for $24 without expecting to be charged $50 a month for some bull$#*! VIP membership you dont want. Canceled this membership and was refunded the $50, yet was charged AGAIN the next month! After talking to 10 different people in the Philippines, the issue was finally resolved and the membership I didnt sign up for was canceled and my money refunded. This company is nothing but a scam, which is sad considering it used to not be like this. Can buy better quality leggings at Academy Sports for the same deal minus the $50 a month membership fee. Like who tf wants a membership for a clothing site anyway... makes no sense.

Tip for consumers:
Don't buy the 2 for $24 unless you want to be signed up for VIP membership, which is $50/month

Products used:
Leggings

Shipping

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hayley,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jessicas2916
California
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Overall Fabletics is great, however I wish that they'd make a range for DD+ sports bras. Almost all the bras I've tried I can make work, but they'd fit much better if they have an option for bigger chested women (like Athleta does). It seems like a lot of the apparel is marketed towards size 0-6 women with A-B cups, which in 2022 shouldn't be the standard.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kayleym8
Massachusetts
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love Fabletics! They're the only clothing brand that really had clothes that properly fit to my body and all other body types. My dream has been to sponsor Fabletics, I own SO much of their products I can't speak highly enough of how much I love them!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kayley,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user kims135
GB
1 review
12 helpful votes
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February 9th, 2016

Would not recommend this to anyone I got billed for skipping the month and was not refunded for there mistakes. The woman on the other end of the phone was foreign and hard to understand and was not bothered one bit.

Date of experience: February 9, 2016

Thumbnail of user laurenc862
Canada
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Very disappointed that after 6 weeks of waiting for my clothing and the tracking status not being updated, I never received my clothing. I asked for a refund, but all I got was a refund to my account - but not I don't get to access the deal that I had originally had from my purchase.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lauren,

Thank you for taking the time to leave a review. We are sad to hear that you were not to receive your order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user marthab42
Texas
1 review
5 helpful votes
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December 16th, 2016

Horrible experience. Tried to cancel membership. I had a $49.50 credit for what ever reason. Found out they charged my bank account $49.50 for being a VIP member per month but no merchandise. Tried to cancel and was told to use the credit first. Selected $47.80 worth of merchandise and was told that did not work because it was not the exact amount as my credit. WHAAAAAT? I told them to keep the $2 and cancel my membership. Customer service guy told me he could not do it and it was unfortunate I did not read the fine print of my membership. After many minutes of back and forth and practically begging to take the $2 and cancel my membership, he finally agreed to credit my bank account, but I still had to buy the $47 worth of merchandise. DO NOT FALL for this. Go to Academy and buy their BCG brand. It is just as nice and much cheaper and not a SCAM. Lesson learn.

Date of experience: December 16, 2016

Thumbnail of user sheilap430
Washington
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I find the leggings are hit and miss on the size and fit. I wear a Medium and I have one pair I really like the rest I wear once in a while. It seams sizing is variable. One pair was to small, others the crotch is low and the waist slides down. I am considering canceling my membership as I can buy elsewhere with quicker delivery and no shipping cost for returns.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sheila,

We value all feedback, so we appreciate you taking the time to share your thoughts on our sizing and fitting. We'll send you a private message right now. Thanks!

Best,
Clark

Thumbnail of user angelaw1400
Delaware
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Fabletics at the time didn't have ship to store or store pick up. They use Lasership for most of their shopping needs and someone followed the Lasership rep to our home in less than 2 mins from the time the packages were dropped off they were stolen. Fabletics isn't a small mom and pop store my items and my husbands items were stolen and Fabletics didn't want to Reimburse him for his items. He has spent over 2k at Fabletics this year and they wouldn't credit or reimburse him for 200 in product. We will be closing our accounts

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

We are sorry to hear that you are unhappy with our shipping services. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user joses1644
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Fits well wears well happy with the purchase would buy again high quality materials

Date of experience: August 1, 2024

Thumbnail of user amyf981
Connecticut
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I thought I ordered XXL pants and then it switched back to M when the order went through and received them. When I went to the store at Westfarms Mall, 4 customer service reps just stood around the checkout desk talking socially as I walked through the store with a surgical boot. After 5 minutes, I asked if one of them could help me and one came over however she didn't know much about the products and then she asked another associate and she responded I think it's lounge wear. Then I asked if one of them could help my son with the shorts and she told him that there are different styles with different materials and that they have an insert. She then looked back down at her laptop and ignored him.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,
Zeth

Thumbnail of user jeanw960
Idaho
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Love the selection when I need an item. Too many emails during the month.

Date of experience: August 1, 2024

Thumbnail of user faheemahj
North Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I was coaxed into joining the Fabletics club with limited and misleading information. I was unaware that I would be charged a monthly fee. I feel this was a deceptive practice and that the buyer should be aware.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Faheemah,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user hollyh200
Nebraska
1 review
2 helpful votes
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September 1st, 2019

Clothes are great, the returns was good. But they take your money after you cancel! Tell you to use your credits and when you do they sign you back up again without your approval! If you dont look carefully you VIP again and bam they have yoru money for months til. You see it, then you have to use the credit, cancel and they add you back on! Really disappointed in Kate Hudson.

Date of experience: September 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Holly,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user ashtonf11
Iowa
1 review
2 helpful votes
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June 1st, 2018

They charged my account the monthly fee and when i went to place an order i was charged again on top of the monthly fee instead of getting it taken out of the monthly fee. Never ordering from them again.

Date of experience: June 1, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ashton,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user lindaw80
Colorado
1 review
6 helpful votes
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April 23rd, 2015

This company charges you monthly to be a member... its $50 a month to be a member. You get credit, but if you cancel, they charge you higher prices with that credit making it not worth it. It's a total rip off! Then if you try to cancel it they give you a runaround with people that barely speak English, so its hard to understand them. The clothing was just ok. The size was not true to size. I would never recommend using this company EVER!

Unsatisfied customer

Date of experience: April 23, 2015

Thumbnail of user erinw392
Illinois
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

You can't navigate anywhere without the app crashing. In order to to the discount I had to go to the website add items to cart then go to the app and didn't it for a good 30 mins with it crashing about 10 times.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user shanteb5
Kentucky
1 review
0 helpful votes
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September 20th, 2019
Verified purchase

I have bought a ton of leggings but these are by far the best ever. The fit; feel, and wear of these leggings are wonderful. I will never by another brand again. Another benefit are a million choices and styles.

Date of experience: September 17, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Shante,

Thank you for your magnificent shout out! We're glad that you are loving your purchase from Fabletics. Keep slayin’ your FAB items!

XO,
Ivy

Thumbnail of user adrianv127
California
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

Not easy to return, not easy to find the color and sizes you want when they are having promotions. Most things don't fit well, also no reminders when they charge you 55 a month, the 55 a month does not count towards purchases, they only count as 1 point. And 1 point per purchase so if your buying 1 underwear for 15 bucks and you want to use 1 point then your actually spending 55 for 1 pair of underwear

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrian,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!    

Best,
Renz

Thumbnail of user dusting147
Florida
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Extremely slow delivery.
Not sure about the subscription aspect of the company.
Products were not quite what I thought was represented on the site. On the shirts the fabric was that shiny fabric that looks awful. And I thought the shorts had compression liners but they didn't.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Dustin,

Thank you for sharing your experience with the VIP membership, shipping timeframe, and products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user carolg2335
New York
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Love all the colors available and the fit was great for my teen son.

Date of experience: August 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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