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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user andread785
Washington
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I had a membership for almost 2 years and loved the purchases I made. Very high quality, very comfortable.
I ended up ending my membership simply because I wasn't needing any more clothes, and the fact that I'm moving out of the country.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user shannonm1208
Canada
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Beautiful and well made clothing, the site is extremely easy to use and returns are easy and the prices are perfectly OnPoint. I absolutely love everything that I bought from here. The exercise clothes are the highest quality and not see-through.I absolutely love the freebies and discounts ( that's a pretty nice lil touch), the site is secure and safe, I never have to worry about my info being stolen.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Shannon,

We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user tiffanyg392
Nevada
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I have been purchasing for a couple of years and I am never disappointed in my items. The high waisted leggings will always be my favorite. I ordered the bra with the pocket in the back and probably order more. It's very convenient.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tiffany,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Tina

Thumbnail of user debrat356
Texas
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

I love all the staff there, very helpful and knowledgeable about products. But this is my 3rd time shopping at this store and every time I go to pay, there's always trouble. The hand held devices don't work, they freeze, they can't take my card. This time all of the above happened and they had to go in the back and re add my credits and it just took a long time to leave the store, around 15+ minutes just to pay.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debra,

We are sorry to hear if you have a hard time paying for your order. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user andrewa1285
Alabama
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Fabletics charges an overinflated membership fee to get you to buy their products. The good news is that they offer you free product as part of that membership and give you the option to take a break if you do not need something.

When I have tried to take a break they have still charged me the overinflated fee and the product that you receive is in no way worthy of the fee that you pay. Any time I have tried to communicate with customer service to try to fix the mistaken charges, I get the run around till I finally give up on the process and eat the charges.

In other notes, shipping take FOREVER. It usually takes more than 2 weeks for me to receive what I order.

As it pertains to Shorts, I love them. The quality is fantastic. The underwear that I have purchased is far and away the worst quality underwear that I own. The shorts is what usually causes me to forget how terrible the customer experience is.

Date of experience: September 5, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Andrew,

We appreciate the feedback you shared regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user jamesb6023
District of Columbia
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

The site has a tendency to automatically prevent you from looking at and purchasing something for the opposite sex. I wanted to get something for my daughters, but every time I would try and click on a women's outfit it would send me back to the men's site. OMG was it frustrating. I had to logout of my account, put it in my cart then log back into my account in order to actually make it work. Why do that to your customers? It still happens every time I look for something for my girls.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

We are very sorry to hear that you have encountered a problem navigating the website. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user katyn21
Canada
1 review
0 helpful votes
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January 20th, 2022
Verified purchase

I enjoy shopping on the website and I enjoy receiving my clothes! I love wearing them even more. I feel awesome wearing these clothes. I feel confident, sexy and comfortable. I also love the side pockets on the leggings where I can tuck my phone.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathryn,

Wow! Thank you for your great review! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best,
Renz

Thumbnail of user katherineh889
Washington
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I like the clothes from Fabletics, but I have a bit of a problem with some of the terms of membership and marketing. I recently went into the store to spend one of my member credits, and when I picked out some thing and took it to the register, the sales person informed me it was on sale and that it would only be $20. She said since I had paid $50 for a monthly member credit it wouldn't really be worth and suggested that I just purchase that item for $20. That would mean I pay $70 instead of redeeming the $50 I'd already spent. It felt like a devious plan to get me to spend more money, and if you're going to charge $50 a month then you should have a minimum of $50 credit towards items in the store. If you are going to have items on sale for less than what I pay for my member credit, I should be able to buy as many of those sale items that add up to what I paid for my monthly fee. Otherwise, what is the point of being a member?

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katherine,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.

Best,
Renz

Thumbnail of user hannaht262
Oklahoma
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

You sent me the wrong item, and when I tried to exchange it for the item I ordered, that item was no longer available. It took weeks for the replacements to arrive, and then the replacements were sent to an old address despite the first package coming to the correct address.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Hannah,

Thank you for providing feedback about your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user brittanym991
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

GREAT QUALITY LEGGINGS! I HAVE FALLEN IN MY LEGGINGS AND MY LEG HAS BEEN SCRATCHED UP BUT NOT A MARK ON MY LEGGINGS! THESE THINGS ARE AMAZING!

Date of experience: August 1, 2024

Thumbnail of user stephf18
California
1 review
2 helpful votes
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April 12th, 2019

Overall the clothes were just ok and too pricey for the service. The first purchase is a lot cheaper due to a sign up discount and that's what I wanted but let me warn you now...

You get a choice to keep the service or you have to call them to cancel it. I chose to keep it at first because there is a skip button that you can press to jump the month and not be charged; however, they tend to change the website and sometimes it wont skip the month because instead of just one button, it takes you to another page where you have to click like 2 other things to 'skip'. I just wanted to skip the month and didn't realize that it hadn't skipped me so of course I got charged for it. Very sneaky, be aware. I ended up getting rid of my account for this.

Date of experience: April 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Steph,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user tinac31
Texas
1 review
10 helpful votes
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July 13th, 2015

This is the biggest SCAM ever. I signed up and thought that I would receive an email with notifications of outfits, I would be able to say love it and send it or no thank you. Instead I received NO email notifications, NO product and 5 MONTHS of charges to my credit card. And you can not resolve this online, you have to call and try to get through your customer service automated system and then talked to a real person. I am overwhelmed that I bought into this scam that Kate Hudson is backing. Such a bummer that others may be falling for this too.

Date of experience: July 13, 2015

Thumbnail of user nataliam220
Alabama
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

1.Ordered scrubs a few times and tried to exchange sizes. Although I shipped mine back and had a tracking number I had to wait for a couple weeks to find out my order got canceled because they out of stock. No money back. I wasted 30 min and then 55 min chatting with unuseful customer service amd still no refund. After using Truspilot, I ONLY waited few more days to get a refund.
2. Missing package, no money back but store credit only.
3. Been trying to shop for something although I fed up with them, just to use this store credit but they're constantly out of stock. I'm looking for black scrubs, common color common medium/large size and they have 2 types of bottoms in black but also 5 different strings colors so about 10 to choose from and they're low in stock or out. Onyx color scrubs hasn't been in a stock for a couple of months.

4. Ordered once gym shorts for my son 2 for $20. They were out of stock and I received one pair only for...$20.

5. Slow slow shipping! FIGS are shipping from CA just in a few days! You have to quit that USPS service, it's slow and their packages are missing so often. They'll scan them as delivered and they're gone!

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2024

Thumbnail of user aliciah34
Colorado
1 review
2 helpful votes
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June 10th, 2017

I ordered 2 leggings during their memorial day sale. I confirmed my shipping address and everything. Once my packaged reached my city, the shipping facility said that it could not locate my address and was being sent back to Fabletics. (I only found this out by looking at my tracking number. No one ever contacted me directly regarding this.) Once I contacted Fabletics to confirm my address and have them try shipping it to me again, they told me that they no longer had the items in stock! How do they not have the items in stock that they were sending me? I asked them if they just gave them to someone else and they reply "yes." Why would they do that without contacting me first? So frustrating, I ended up cancelling my account and never received a refund for the items I never received but paid for. The agents are horrible and are like robots. NEVER ORDER FROM FABLETICS. IT'S A TRAP.

Date of experience: June 8, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Alicia,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user kt86
California
1 review
9 helpful votes
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January 6th, 2017

Wow, seeing all these other negative reviews I feel compelled to write a review from someone who actually read ALL the disclaimers of the monthly charge. The website CLEARLY states on multiple locations that the discounted price is given when you become a VIP member. Read what you're signing up for when you input your credit card information, it's your own fault if you didn't see the ten times they tell you it is a monthly membership fee! The clothes are alright, don't knock my socks off so I just cancelled after a few months (which was super easy).

Date of experience: January 6, 2017

Thumbnail of user emmar32
GB
1 review
6 helpful votes
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January 24th, 2015

Shockingly bad service! I ordered an outfit on the 27th December, 3 weeks later and it still hasn't arrived. I rang customer services to ask where it was and I was promised id receive an email tracking my order- the email never came. I then rang again to cancel my order and was told I'd have a refund within a week. 4 weeks on I still have no parcel and haven't had a refund, I've never had such poor service!
Not only this but they also sign you up automatically to pay 30 pounds a month as a VIP, after checking the clauses I couldn't see that detailed anywhere, so I then had to ring AGAiN to cancel my monthly subscription which I had no idea I had been signed upto.

Long story short- do not order from this extremely badly organised company!

Tip for consumers:
Do not order here!

Date of experience: January 24, 2015

Thumbnail of user maryj96
GB
2 reviews
5 helpful votes
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May 11th, 2015

This company is absolutely shocking. Very misleading site. I made a purchase on the 7th of April for £75 today the 11th of May they have taken £44 from my paypal account which they will not refund according to their terms & conditions!. As far as I was aware I made a purchase end of story. When you try to ring the company you are holding on for at least 10 mins. I will never purchase from this company again.

Date of experience: May 11, 2015

Thumbnail of user lizg46
Oklahoma
1 review
2 helpful votes
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October 8th, 2017

Such a scam. They lure you in with the 2 for $25 leggings. Did that and they signed me up for a monthly subscription without me knowing. Checked my bank account and I was missing $50. Luckily I noticed before they charged me more. Called them and yes, they paid me back the $50. About a year later (today) I thought I would try it again with the knowledge of the membership this time. Tried paying with my VISA which was the exact same card I paid with last time and they said it was a prepaid card, which is not true, it's a MidFirst Debit card. So I call customer service and they say it is still coming up as a prepaid card, I say "It's not a prepaid card, it is a debit card and you are denying the money I'm willing to pay?" the lady sounded like a robot and said the same thing over and over again. They refused to take my debit card from a legitimate bank account. They must have had some problems lately. My advice is to NOT trust this website.

Date of experience: October 5, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Liz,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user celestem74
Texas
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

I'm getting asked for a review when I still haven't received my product almost a month later. I understand due to Covid shipping is later than usual but a month? I'll review again when's actually get it.

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Celeste,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your shipping concerns.

Best,
Nelle

Thumbnail of user caspers23
Arkansas
1 review
1 helpful vote
  • Send Message
December 28th, 2016

The quality of the things you get on this site are not any better than what I can find at my local clothes stores like TJMaxx, JCPenny, Stage, etc. The price is not any better either. Overall this site and this whole company is only relevant because of the name it brings with it being Kate Hudson. If not for her name then this site would fail. I will not recommend anything to any of my friends and will not buy from it in the future.

Date of experience: December 28, 2016

Thumbnail of user sidneym81
Canada
1 review
0 helpful votes
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June 12th, 2020

Tried ordering as soon as a input the discounts on my order all of a sudden my billing address didnt. Match I checked I had the correct address and fabletics would not help me at all they were actually rude

Date of experience: May 30, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sidney,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user jessicaj1424
Georgia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Outfit one of two purchases looked like it came from WISH. The pants were not the normal quality material. As a result of the upcoming price increase with the decrease in quality of clothing as advertised; I canceled my subscription.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jessica,

We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user keithb1142
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Ordered 2 pairs of shorts. The shorts are of good quality. The problem is, shortly afterwards I received that they were charging me $50 a month " membership fee". WTF, I just wanted some workout shorts. Membership fee?!?! BITE ME!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Keith,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user danellep14
Alabama
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Everything I have gotten so far has been really nice. I love the fit and comfort of the clothing.

Date of experience: August 1, 2024

Thumbnail of user kyliee6
Canada
1 review
3 helpful votes
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February 14th, 2018

Not only is the quality of the goods you receive MUCH less than acceptable, you get charged a ridiculous amount per month, whether you order or not. Even if you try to cancel your membership, you never get a response from any customer service. I have called 3 times to cancel my membership, written to them multiple times on chat and facebook and have yet to receive any response. I have been charged 3 times since my first attempt!
Absolutely dispicable.

Date of experience: February 12, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kylie,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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