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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user lindseyh291
Georgia
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Great value and price but order process and delivery process is very frustrating and disappointing. Ordering process and delivery takes time more than I thought. I tried to go to the store to purchase instead. When I actually go to the store, sizes or colors are not available.

My only option was to just place an order and forget about it. Yes, that's the term I use and my friends use about this VIP service. You place an order and forget about it… then sometime later, package will arrive. I'm seriously contemplating about canceling this membership.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lindsey,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our order and delivery process. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user christyo58
Pennsylvania
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

We are a tall family, and Fabletics does a fantastic job of offering 'tall' options. My 15 YO daughter, 13 YO skinny son, and I sport something by Fabletics daily and love it! Thank you for making my shopping experience easy, affordable (as a VIP), and fashionable.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christy,

We are glad that you are satisfied with the item we offer. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user carolr1738
Colorado
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

The thing I don't like is that every month, whether I order or not, I have to "skip this month" so I won't get charged the monthly fee. That makes no sense! Ff I order, then I shouldn't have to "skip this month"! Very annoying to have to remember this.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carol,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user simrats2
Canada
2 reviews
0 helpful votes
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May 19th, 2022
Verified purchase

I am usually able to skip a month, and on months where I made a purchase the monthly membership would not be charged.

Recently I made a purchase and was still charged the membership fee. I was told I would still need to skip the month to avoid that. I found that odd, I wasn't skipping, I was making a purchase.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Simrat,

Thank you for taking the time to leave a review. Your feedback about the new VIP membership program is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user jasminel51
GB
1 review
2 helpful votes
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January 23rd, 2019

Bugger the monthly subs they want per month. They told me I had 44pounds credit to use, and when I ordered more goods they took from my paypal acct. Then said they never received the PayPal monies. Clearly on my PayPal acct. It showed they had the money. PayPal blamed them and they just burn my time up! You have been warned.

Date of experience: January 21, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jasmine,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user erinm97
Illinois
1 review
3 helpful votes
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June 14th, 2017

Terrible experience left me so disgusted, I didn't even get to the shopping part. There was an issue with my password. I use a password protection app to save and autofill passwords. I tried logging in, but couldn't. I tried a password reset - which required my email. I got an error message telling me there was no record of me having an account. I figured I had done something wrong when I set up my account, so I decided to create it - again. I entered my email and was told I already have an account on file. Great. So buried in the FAQs is a message about issues with passwords - if you have a problem you're told to reach out via Chat or phone. The customer service chat line was hidden even better. I gave up trying to have a chat after 10 minutes of sitting in a queue. Bye-bye.

Date of experience: June 12, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Erin,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.

Best,

Samar

Thumbnail of user parisf30
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Always a pleasure to order from Fabletics! My needs are met with each order and have been satisfied with each purchase.

Date of experience: July 1, 2024

Thumbnail of user testt19
Canada
1 review
17 helpful votes
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December 17th, 2014

FRAUD FRAUD FRAUD!
People you need to stay the hell away from this company. The literally STEAL your money! They will save all your personal information, especially you credit card information and there is NO option to delete the data you ONLY once had to enter for ONE purchase you made in the past. I just received a $50 charge for some membership which I NEVER agreed to sign up for, and in their blasted email they state something like, "we know you are too busy to check your email frequently, so we will basically $#*! you over and charge your credit card $50. And if you don't reply within x days, then we cannot refund the money. Please be aware folks. I am about to call this money-robbing company and give them a good piece of my mind!

Date of experience: December 16, 2014

Thumbnail of user mayrar108
New York
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

Fabletics has given me an okai experience. The orders can be delivered timely and the fashion choices are great. The quality of the leggings is fabulous but I've ordered other items where the quality was lacking. On the mommy and me collection the hoodies were missing the straps.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mayra,

We're happy to know that you love shopping with us! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Nelle

Thumbnail of user robertm6588
California
2 reviews
0 helpful votes
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July 8th, 2022
Verified purchase

They continued to charge me after I kept closing my account, I would have a credit but in order to use it I had to activate my account, and if you dont close it out they continue to charge you. I had to talk to customer service every time to close out my account, suspending the account or skipping doesnt close the account

Date of experience: July 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robert,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user paolad3
California
1 review
3 helpful votes
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September 26th, 2016

I placed an order and it was all on sale, but when I got it they charged me full price, and did not get everything I ordered, and when I contacted customer service they use said sorry they don't control the pricing ugh...

Date of experience: September 26, 2016

Thumbnail of user jillianb27
North Carolina
1 review
3 helpful votes
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June 20th, 2018

I thought a was getting a GREAT deal for their 2 for $24 promotion, but was completely unaware that autmatically signed me up for a VIP membership, which takes $49 out of your card every month if you don't make another purchase. This information should be clearly stated and wasn't anywhere to be found during my first purchase. Called customer service and they FINALLY gave me a refund of $99 for the two months I was a "member." I had to call three times before this happened. Leggings were good quality, but membership sign up was a total scam and I won't be purchasing from them again. If the information had been presented clearly I would have never signed up for the promotion.

Date of experience: June 20, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Jillian,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user yn9
Oklahoma
1 review
0 helpful votes
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January 26th, 2021

January 21st 2021 I attempted to make an order which the charge was $26.04 the order did not complete did not go through for whatever reason so I called the company and they said the order didn't go through so I told them to cancel whatever account or membership and to refund the money that was showing pending for $26.04 they said that they could not refund until the charge went thru the charge is still showing pending 5 days later they said to contact my Bank I contacted the bank they said there's nothing they can do and I had to wait 10 days so I have a hold on my money for 10 days and neither company can do anything the representative i had I could not understand, my call was dropped twice and I called back I was on the phone with them for over an hour holding I just want my money back I feel like this company just took my money and left me with nothing

Tip for consumers:
Don't

Service

Date of experience: January 26, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Yealonda,

Thank you for sharing your overall experience with us! We deeply value your business with Fabletics! We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

Thumbnail of user brendam2325
Texas
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

They quality is amazing. I love the beautiful selection they have. They aren't extremely expensive which is definitely a plus. The fact that thir leggigns and sports bras a very durable really keeps me as a customer

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brenda,

It is our desire to keep you satisfied with our unique styles and quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Thumbnail of user franm54
Canada
1 review
11 helpful votes
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August 14th, 2018

I got scammed too. I bought 2 pairs of leggings and then I got charged 50USD a month after that. Luckily I realized after 2 payments. I called them today and they said they will refund my last payment, but that I have to spend the first one on their website.
I'll have to keep an eye on my account and see if they actually refund me.
What a scam! It is not clear on the site that if you sign up as a VIP you will automatically be charged a monthly membership.
What a horrible company. Shame on you, Kate Hudson.

Date of experience: August 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Fran,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user deniseb2189
Washington
2 reviews
0 helpful votes
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June 3rd, 2024
Verified purchase

I'll see their new stuff, while I'm cruising Facebook, and will immediately check for avaiilability, and nothing is ever available!

This is bait and switch!

Date of experience: May 24, 2024

Thumbnail of user kayleeg45
Wisconsin
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I LOVE Fabletics leggings. However, I was never able to order any because they were always sold out of everything in my size. I was a Fabletics VIP for several years and they only had what I liked in my size a couple times. I ended up finding another brand that I liked just as much that has what I need in stock.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kaylee,

We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user darial8
Canada
1 review
0 helpful votes
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June 12th, 2020

I signed up for fabeltics. As it states on the website you can cancel at anytime but when I went to cancel (due to the economical issues going on I couldn't commit to future purchases) they told me my previous order would be cancelled as well. I was very confused as I had placed the order and wanted to cancel my next one so wasn't sure why they would cancel my previous one. When I asked the guy on the phone to point me on the website where it stated this he couldn't do so. Therefore in order to cancel my membership I had to cancel my previous order. Honestly it's the worst experience, especially given what''s going on in the world right now. When companies are doing their best to help people out they're being ridiculous. Avoid them at all costs and support other companies.

Date of experience: April 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Daria,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user anag585
California
1 review
1 helpful vote
  • Send Message
September 1st, 2023
Verified purchase

I bought several items I was charge for my items plus 59 dollars for membership that was not a clear advertisement that I would be charged a membership so not happy about that will not buy again and will not recomend to friends and family.

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Ana,

Thank you for sharing your experience with your order and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user tonys1332
Indiana
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I am happy with the products I ordered but I canceled my subscription. The commercials I saw said try Fabletics, don't pay high prices for workout clothes anymore. Fabletic prices are just as high as everyone else if not more.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tony,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user saran31
Colorado
1 review
8 helpful votes
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November 10th, 2015

I was with Fabletics for about 10 months. In that time I purchased quite a few outfits. All of the tights and capris are great and holding up well through washings. Nearly every top has stretched, fallen apart, faded (even with line drying), and become unwearable. I called and cancelled, and yes, the rep tried to keep me as a customer, but I was patient and got beyond that. What totally annoyed me was 1) I got 2 friends to sign up using my personal code and was NEVER provided the promised credit. 2) Customer service remained unresponsive to my complaint, and 3) Prior to cancelling I used my accrued points to order a tank top and a wrist pouch for running. I never received the pouch. I contacted the service reps via email 3x's and have never received a response. So to heck with this company.

Date of experience: November 10, 2015

Thumbnail of user franciscoc316
Arizona
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

They subscribe you for a monthly service by just making a purchase that you then have to call and cancel and they push on the phone to not cancel with incentives, if I wanted a monthly service charge I would sign up on my own all I wanted was to make a purchase and they ruined it

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Francisco,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user elizabethk1558
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

So I had went to a Flabletics store once while on vacation. I bought a pair of shorts and a tank top. I loved them so much that I joined the VIP program. I placed an order as soon as I got back from vacation. I ordered two sets of pants and a bra. They arrived yesterday and I LOVE THEM! They fit true to size and I love the feel of the fabric. Tonight I will wear a pair of the workout pants to my kickboxing class.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user londond
California
1 review
3 helpful votes
  • Send Message
April 9th, 2015

I will NEVER order from this place again. I ordered one damn thing and then they charged me $49.95 every single month. At first I had no idea it was happening. So they had $150 of mine before I noticed... I called to cancel the pendin money and they were very kinda about it and refunded me and "claimed" they canceled my account. For 2 months I had no charges from them and now, all of a sudden they took out another $50... I called them and said I wanted my money back and I want to be taken out of there membership IMMEDIATELY! SO FRUSTRATING! I'm warning everyone not to order from them. They're awful!

Date of experience: April 9, 2015

Thumbnail of user emilyl702
Alabama
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Fabletics charges you $50-$60 a month or whatever it is, and then they discount EVERYTHING so that the "credit" you paid $55 for can redeem you 1 item. Not $55 WORTH of items, no. An entire outfit is $25? Guess what, your whole $55 credit gone for the $25 outfit. It truly is quite the scam being a "VIP".

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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