Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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It's very disappointing to see how bad the return process is. I had to follow-up personally to make things move. And to date, I still have not received my reimbursement after more than a month.
Date of experience: May 21, 2022
I'm way to busy to read the fine line about membership fee. Talking to robot trying to resolve matter, bill going to junk Mail, I could rant for 15 min. Total scam, sham on Hudson.
Date of experience: October 21, 2015
Bad quality items. They offered you discounts in such a way that in the end I found my self charged for a membership which I did not request and had to paid for it!
$#*!s!
Date of experience: July 11, 2019
Hello Caterina,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
The scrubs are the best I've ever had. Wish they were always at the price I got them at which was half off. Unfortunately I am still a student so can't afford to buy more.
Date of experience: May 2, 2023
Hello Abdul,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
It was a wonderful experience, so easy and it arrived pretty fast. My overall experience when I have had to call customer service has been amazing they always work with you and find a solution.
Date of experience: September 4, 2022
Hi Bethany,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. We really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I love them! I've tried so many other sites for yoga pants. These are by far the best quality I've seen. There up there by lulu lemon to me. Great styles. I've started an addiction.
Date of experience: February 16, 2022
Hello Cassie,
Thank you so much for loving our brand! We’re so glad to know you love the items and our unique styles! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
After I ordered some leggings, I was charged $49.95 for a membership fee 3 weeks later that I clearly didn't see anything about when making my purchase. Never again will I order anything from them.
Date of experience: March 7, 2021
Hello Malissa,
Thank you for writing a review! We would love to assist you further with the concern you had with the VIP membership. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Love Fabletics but it's been 6 months and I've yet to receive the pants I ordered. There quality is good and I hate that this experience has deterred me from buying again but good deals
Date of experience: July 20, 2023
Hello Cody,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you never received. Our Member Services Team will reach out to you right away.
Best,
Allison
The items are super overpriced. I like the idea of being charged monthly and then you can "save" up for a more expensive item, but almost everything is just overpriced and not worth the money.
Date of experience: October 1, 2020
Hello Daphnnee,
Thank you for writing a review regarding our pricing. We are continuously striving to satisfy our member’s needs as much as possible, especially with our prices. We will contact you for further assistance.
Best,
Nelle
So I purchased 4 pairs of leggings for my teenage daughters under the guise of 2 for $24 for your first purchase. When checking out I was prompted to become a vip member to get the deal. My total "vip" order was $133. I quickly realized that the vip membership included a $49 charge a month. I called to cancel my vip membership spoke to a lovely lady who apologized at least 6 times to me before cancelling my vip membership. Customer service is clearly outsourced and that's fine but I am disgusted by the whole idea of this company. What are you paying these outsourced employees, the woman I spoke to $10 a day? And she should be empowered but feels she has to apologize to me 6 times in a 3 minute phone call? That's not empowering anyone. And then to scam the public into a $49/month commitment? Something is wrong here. Shame on you fabletics management and Kate Hudson this is your company you are privileged how you could you be okay with these business practices? I will never order from this company again.
Date of experience: October 26, 2018
Hello Laura,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
My Fabletics shorts literally fell apart within a few months. The company would not give me a store credit or help me replace the item. Will not order from them again.
Date of experience: September 9, 2020
Hello Gabrielle,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Website said it would take 5-7 Business days. It had been 13 days and still no sign of a package. I'd like to review the actual cloths themselves but it seems I won't be able to for a wile.
Date of experience: August 27, 2022
Hello James,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
We love fabletics in our home. Many of my daughters friends wear LLM - but she prefers
The texture and quality of your product over them always.
Date of experience: June 3, 2024
These clothes are of the upmost quality and get stretchy breathable materials. I am adding so many to my causal and business outfits.
Date of experience: June 3, 2024
Order more fabric in each pattern! Everything on your website is put of stock. If customers don't order everything you make in a specific pattern the very 1st time it is posted they can never have matching sets of anything because every item you make out of a certain fabric will be sold out never to be available again in less than one month. I think that should be embarrassing to you that you can't keep up with the demand. I keep Fabletics because I am cheap, just like you. I don't want to spend a ton of money replacing my plain black gym leggings all the time. As the ones I have wear out I buy another pair of the same inexpensive, simple leggings. Why would any company want to be thought of for using the same cheap, tacky, tricks as Lu La Roe!?!? Look at what happened to them. Look where they are now. They used the same ‘limited time offer', ‘ better buy it quick, while you still can!' sales tactics Fabletics is using. Makes this customer wonder if the companies have anything else in common.
Just buy more fabric in each pattern so you have enough supply for return customers, so you can offer items longer, and so you can actually replace/exchange identical items.
Date of experience: January 20, 2022
Hello Amy,
Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I just cancelled my membership with the site. The clothing is ok, I don't believe it is top quality. A majority of the time, the items that you want are sold out or not in your size. The customer service is the worst that I have encountered. They take money from your account every month, which is started in the terms and give you credit on the site. Then they won't allow you to use the credit and discounts on the site. Total rip off, the credit is actually money taken from my account. Then when you try to cancel your membership the customer support person "Chloe" has no patience with you, she ask a question and when it shows that you are typing she tried to end the chat. Also, included with every purchase is a stupid magazine subscription so if you don't delete it before checking out, you have multiple magazines coming to your house that you don't want. The selection of items is very limited. The website is slow and not responsive at times. I'm sure that I could find the same quality clothing at better prices with better customer support.
Date of experience: November 25, 2018
Hello AnJanette,
Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Love all outfits I bought. They fit me perfect every time. The only athletic clothes I wear.
Date of experience: July 9, 2024
I ordered my Fabletics and I was aware of the waiting time and I live out in the middle of nowhere so I'm fully aware of longer wait times and I've come to terms with that. But for an order to be "undeliverable" is un heard of. And the tracking said it went from Cali, to Richmond, to Chesterfield, and then to NC… So it passed where I lived and then said it was undeliverable. So after two more weeks, because again I'm aware of longer wait times at my living location, and then I called and they said that now half of what I ordered is no longer in stock and that they wouldn't give me my money back but they would give me a credit. I bought what I ordered when it was on sale so the refund would t even cover the price of one pair of leggings vs the 3 items I would've gotten. Moral of the story. There are packages on Amazon that are way cheeper and more comfortable and just as cute and squat proof.
Date of experience: November 1, 2021
Hello Albina,
Thank you for sharing your overall shopping experience with Fabletics. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
From the quality of the fabric, colors, design - I absolutely love Fabletics. I receive so many compliments on every outfit that I wear. Can't wait until my next order arrives.
Date of experience: January 6, 2019
Hello Sheree,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
Fabletics is awesome, great quality and super customer service! They have a wonderful selection and the quality is as good if not better than brands that ate much more expensive.
Date of experience: January 8, 2019
Hello Bethanie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I never got my delivery and was very disappointed as a result. They kept posting it to the incorrect address even though I twice provided them with the correct address.
Date of experience: July 1, 2022
Hello Susan,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
While the membership is not for everyone, it it perfect for me! As a fitness professional these clothes are great quality and bring a level of sophistication to my practice!
Date of experience: January 25, 2018
Hello Jenna,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Was a member for about 6 months. It very clearly stated on the website, multiple times, that when I signed up as a VIP member I would be charged $49.95 each month unless I chose to skip the month or purchased something. Some months I purchased, some months I skipped and one month I forgot and was charged the $49.95 as a credit (and was explained would happen multiple times when I signed up).
For the most part I enjoyed the clothing and it seems to be holding up well; my main issue is that the sizes were all over the place.
My first order nothing fit to I exchanged it all for new sizes/other items and it was a very easy process.
Shipping is incredibly slow; I usually receive items 2-3 weeks after purchasing.
I just cancelled my VIP membership and I am not sure what everyone is complaining about it being so hard to do. I was on the phone (as it also clearly states when you sign up that you will need to call, not email. To cancel) for a total of 2 minutes and 38 seconds and got my account cancelled. No hard selling or anything.
Date of experience: December 7, 2016
Great delivery and quality. Small error in my order entry that was taken care of over the phone. Very helpful and professional and did not read off of a script.
Date of experience: June 2, 2022
Hello John,
Fabletics is always happy to serve you! If you have any comments and suggestions regarding our services and products in the future, please feel free to share them with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day!
Best,
Allison
Fabletics is great!
The leggings. Not so much. They said soft grey, they looked real white. They were very thin and not flattering whatsoever. I expected them to be thicker
Date of experience: June 4, 2022
Hello Jazmin,
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Audrey,
Thank you for sharing your experience in returning items online. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary