• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,601
Neutral
262
Negative
1,128
View ratings trends
227
See all photos
How would you rate Fabletics?
Top Positive Review

“Decent quality”

HCRN V.
12/11/24

Shipping was a little slow, but all items arrived well packaged. Decent quality active wear. Machine wash, hang dry most items. One con, that's big for me, is the necessity to be a VIP Member (monthly membership fee) to take advantage of the lower prices.

Date of experience: 12/1/24
See positive reviews
Top Critical Review

“Unusual model for clothes shopping”

Martha C.
12/15/24

I liked the look - and the potential prices - of the Fabletics workout clothes. But when I joined, the website was extremely buggy, impossible to navigate. Once I received my order, the sizes were unexpected so I sent part of my order back, received replacements, which I haven't yet worn because they're not quite right. I ended up going to a Fabletics store while on vacation in California and purchased two items that I like quite a bit. But not really worth it, so I cancelled my membership.

Date of experience: 12/5/24
See critical reviews

Reviews (11,490)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user cathleenp47
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

I was happy about the discounted clothing and I love the way they fit. I have had a horrible experience trying to cancel my membership as I now have enough athletic wear

Date of experience: October 3, 2024

Thumbnail of user autumne50
New Jersey
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

I regularly order scrub bottoms. I love them because I need tall length. I wish they would have sales on them and deliver them quicker. Other than that I am satisfied.

Date of experience: October 4, 2024

Thumbnail of user melkya
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

I am being charged now an amount of 59.95 which i don't know why it is cause i never ordered anything else from the website so I need someone to contact me and explain and return my money back please and thank you.

Date of experience: September 7, 2024

Thumbnail of user tracief57
Oklahoma
1 review
0 helpful votes
  • Send Message
October 17th, 2024
Verified purchase

I love Fabletics! The items are consistently sized and fit well, with no surprises. Great quality material that lasts. Always comfy fabrics, from the pajamas to the leggings to the scrubs...

Date of experience: October 7, 2024

Thumbnail of user micaho31
New York
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

I spent $500 dollars on shirts for my team and they run super big and don't fit anyone

Date of experience: November 4, 2024

Thumbnail of user jaker303
Washington
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I bought medium shirts, collar, long sleeve, and after only one wash the clothes shrank so much they are unwearable. I had to give them to my 12y old son.

Date of experience: October 1, 2024

Thumbnail of user mayat86
New York
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

I love the order I got from Fabletics. They consistently have the perfect material for sweating in the gym and I will continue to order from them in the future.

Date of experience: October 4, 2024

Thumbnail of user reneer708
Virginia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Customer service is horrible waiting hours for someone to help you only to be disconnected. Still waiting for scrubs to come back in stock so I can use my credit and be done.

Date of experience: October 1, 2024

Thumbnail of user beckyw435
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I loved fabletics but considering my membership at this time. The quality of the clothing seems to have gone downhill and the focus of political agendas has seem to be pushed more into focus.

Date of experience: October 1, 2024

Thumbnail of user irenel339
Virginia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

XS is rarely available on n XS in any bright colors only blah blue, black, green, brown etc. I feel I've wasted my monthly payments bc there is never anything available in my size.

Date of experience: October 1, 2024

Thumbnail of user rakuk
Missouri
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Good quality and stylish clothes but super weak website. Website is slow, does not work. Unable to search properly or sort or filter categories. Very slow and horrible experience.

Date of experience: October 1, 2024

Thumbnail of user kimberlyc2486
California
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Love the many styles that Fabletics offers. The quality is nice! They often have good sales and discounts. I often buy for myself, my teens and even my husband.

Date of experience: October 1, 2024

Thumbnail of user nicolec2743
Arizona
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I enjoy shopping on the website normally. However, it was fun to be able to go into a shop and try different items on to see how they looked and felt. The customer service was friendly and helpful.

Date of experience: October 1, 2024

Thumbnail of user alexs2641
Texas
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

My account was cancelled on behalf of someone using my phone number without my authorization. Now I can't use my credits unless it's in store and I have credits remaining.

Date of experience: October 3, 2024

Thumbnail of user jasonw2355
Arizona
2 reviews
1 helpful vote
  • Send Message
September 15th, 2024
Verified purchase

Confusing pricing model, lack of easy and basic info on website about products and fabric, shipping takes forever. Sizing info was less than accurate. Returned entire order (multiple items) to a store, which was actually the only highlight in customer service. Cancelled "membership" immediately, which actually takes a few phone calls and departments, and then felt like a used car experience where multiple "if you stay today" offers were made. I'll never shop here again, but will use this as an example of "here's what a bad customer experience looks and feels like" in customer service classes I teach.
If zero or negative stars were an option…

Date of experience: September 5, 2024

Thumbnail of user hillarys111
Utah
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

I was excited about the sale and that's why I signed up. However, they didn't have enough styles and sizes for me. I needed more bras and there weren't enough to choose from.

Date of experience: October 4, 2024

Thumbnail of user kylem1197
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

The clothes I purchased were excellent! I ended up buying two sizes and knew I would need to exchange some of them. I went into the store and the customer service is outstanding as well.

Date of experience: October 1, 2024

Thumbnail of user erinw626
Washington
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

The product is amazing and honestly as long as you are a member it's very affordable. However my only issue is they never have my size (med/large) in tops. They are always sold out in the sets.

Date of experience: October 1, 2024

Thumbnail of user michaeln4432
Texas
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Great quality and better prices than other similar brands! So far the quality seems just as same

Date of experience: November 4, 2024

Thumbnail of user anae323
California
1 review
0 helpful votes
  • Send Message
November 25th, 2024
Verified purchase

I'm loving all of my new Fabletics scrub sets! They are so soft and comfortable.

Date of experience: November 15, 2024

Thumbnail of user brittnyh10
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

The first item I ever purchased from fabletics a few years ago exceeded my expectation.Since then I joined the membership and have spent thousands of dollars on items that I hoped would have the same fit and quality, but none of it does. Fabletics changes their product too much, I can buy 4 different patterned leggings from the same line and the products don't always have the same stretch, compression and fit based on the material of the fabric and size. I constantly have to size up or down, buy a different color or pattern to find the right fit… and sometimes I never do and just end up returning it all. That is extremely frustrating! I would like to find my right size and fit and be able to order online and know that when it arrives it will consistently have the same fit. Also, yes I have gone in and been fitted by the store workers several times and that still has not helped, so at this point I'm moving over to another fitness clothing line. Also can you bring the optional 9 in biker shorts back everyone doesn't like to wear short biker shorts… they have gotten shorter and shorter every year.
6 in… 5 in… 2in…again inconsistent

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user lisar3627
Minnesota
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I love the shorts and leggings but I wish you'd have more shorts in a bit longer length, like 7 or 8 inches. The 6-inch shorts are a bit short for some of us.

Date of experience: October 1, 2024

Thumbnail of user kimberleen20
North Carolina
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

I have been wearing Fabletics for quite some time. The quality has never changed it is high quality and I love the way they fit! I will continue to wearing Fabletics💞

Date of experience: October 2, 2024

Thumbnail of user hilaryt66
Georgia
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

First purchase clothing was worth what I paid. When they charged me the second time everything was so expensive couldn't really buy anything that I needed because it was all so expensive

Date of experience: October 4, 2024

Thumbnail of user gabrieller136
Arizona
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

I canceled my cup membership two times and yet every few months they still take $60+ out of my account. It should be easier to cancel and it should stay cancelled

Date of experience: October 2, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?