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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jamiee30
Canada
1 review
2 helpful votes
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October 26th, 2017

I ordered 2 pairs of pants under their faulty "vip" system. I returned them both and assumed I had also cancelled their subscription service. Little did I know for the last 3 months they have been taking money from my credit card. They WOULD NOT refund the amount they stole but offered what they called a "curtesy" refund of only part of they amount they STOLE from me. Do not do business with this company. THIEVES.

Date of experience: October 24, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jamie,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user cpsharveyg
DO
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

The things I boughted does not fited was very dislike and the way you treated to me was not good… then I boughted againg and several days later you cancelled mynorder without not reason… So I want to quit my membership with you

Date of experience: May 2, 2023

Thumbnail of user donnac394
Netherlands
1 review
4 helpful votes
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November 16th, 2018

My daughter purchased 2 pairs of leggings and when she realised she had signed up tried to cancel and was told it wasn't possible and that she had to call up every month to cancel for the month.
Our credit card expired in June and we received a new one with a new CCV and expiry date however Fabletics have continued to debit our credit card every month... How the hell can they do this as every other direct debit I had on the card I had to tell them the new details.?

Date of experience: November 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Donna,

At Fabletics, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user tannasm
Canada
1 review
1 helpful vote
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July 27th, 2019

I've tried to call to cancel it change or ask a question and I must be THE luckiest person ever because NOT ONCE have I ever spoken to a knowledgeable rep but I certainly have been bullied several times and by bullied I'm talking MEAN GIRL bullied! NO WAY will I aupport a company that treats customers like that!
Employees... RUN! There MUST be a better place to work where you are treated better than the way you treat your customers! All crap runs downhill so it clearly starts at the top and the customer pays dearly by being bullied and humiliated! Nope nope nope! I'll go elsewhere with my hard earned money!

Date of experience: July 27, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Tannas,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user acitas
North Carolina
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

All were very nice people and welcoming. When I needed their help finding a size, they got right to it. Also, they mentioned some amazing deals!

Date of experience: October 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Acita,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user anital321
California
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

My Fabletics team member, David, made it a hassle-free experience. Quick, easy, and refreshing. Thank you! Once Fabletics changes direction of their exercise gear I may want to join again.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anita,

Thank you so much for your feedback! We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by David. We always want to make sure you are treated as a valued member and your satisfaction means everything to us. We will definitely relay this review to the whole team to let everyone know of your positive experience!

Best,
Zeth

Thumbnail of user lisag1156
Florida
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

I purchased an item 1 month ago and still have not received anything! I've called twice and they just tell me it should be here soon! I'll never order from them again!

Date of experience: August 1, 2020

Thumbnail of user shelleyr43
Florida
1 review
3 helpful votes
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April 22nd, 2019

Its a scam, you order something and automatically get signed up for monthly Membership. Ridiculous. Noticed my card being charged, they store your card info without permission.

Date of experience: April 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Shelley,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user jf35
Arizona
6 reviews
16 helpful votes
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April 16th, 2014

I am a very savvy internet shopper & I absolutely did NOT see where I was agreeing to a monthly fee unless I "decline" every month. Didn't love the first outfit, felt kinda cheesy, so I forgot about the company. Every month a "get charged or decline" email has apparently been going to my spam filter, so I have been charged an additional $50 for 3 MONTHS with absolutely no clue this was happening! (husband reviews cc statement, finally asked). I called after hours, no way to leave a voice mail!
THIS IS LIKE THE OLD "MUSIC CLUB" where they would send/charge you for the monthly item unless you declined it in time - STAY AWAY FROM IT - QUALITY MEDIOCRE, NOT WORTH THIS MONTHLY CHARGE CRAP - better to just buy workout outfits at even WalMart, Target or Costco as you wish!

Date of experience: April 16, 2014

Thumbnail of user jenniferr2197
Florida
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Stores do not have outfits that you can get for the monthly 49 fee. Seems like there is really no benefit for being a member anymore. Sorry but I believe it has gone downhill.

Date of experience: December 28, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jennifer,

Thanks for your effort in writing a review of your VIP subscription! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user carleys21
Montana
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Poor quality leggings, already pulled after only a few times wearing them. The selection/options each month were slim, and it was difficult to manage the subscription.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carley,

Thank you for sharing your experience with our products and the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user emmab68
Tennessee
1 review
6 helpful votes
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November 12th, 2014

If you like poorly made clothing at expensive prices, then this is the place for you! My tank and leggings both started to unravel after being washed twice! Please do not waste your money here!

Date of experience: November 12, 2014

Thumbnail of user robertl4601
Rhode Island
1 review
1 helpful vote
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July 1st, 2023

I love the products but shipping is a major issue. Waiting three weeks to receive merchandise in this day and age is completely unacceptable

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Robert,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rebeccar1276
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I have been a member with fabletics well over three years, I simply love their workout clothes I'm hoping maybe one day they will pick me up to be an ambassador

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebecca,

Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!

Best,
Jane

Thumbnail of user christinem2596
Colorado
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I got the 2 leggings for $24 offer when I signed up as a VIP member. Neither pair of leggings fit me right so I had to return them. I expected to be able to access the 2 for $24 deal since I wasn't able to find something that worked initially. Now I can't access that deal and have $24 credit towards any one of their other ridiculously-priced items. Even when things are "60% off," the prices are still outrageous and usually the items on sale aren't even the good ones. I signed up because everyone swore by Fabletics and I've honestly only been disappointed. Now I see the 2 for $24 ads on all of my social media apps, but they're literally only for new VIP members, which I'm not any longer. So I'm sitting on a $24 credit that I can't use because I no longer qualify for the deal, even when the deal comes up for current VIP members the selection available is terrible, and I can't justify spending $50 more on top of the credit on a single pair of leggings. Long story short, being a VIP member now is more of a hassle and a disappointment and I kind of wish I didn't bother signing up at all.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user farijic
Colorado
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have the best experience with Fab. Can't wait for what is to come. Got all my orders in time, good customer service in stores and phone.

Date of experience: April 1, 2023

Thumbnail of user arielj65
Oklahoma
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

There should be multiple conformations before charging someone's debit card and multiple ways to get that money back if someone didn't understand the membership

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ariel,

It is with great regret that we received your feedback regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user simonac24
Florida
1 review
0 helpful votes
  • Send Message
December 2nd, 2021
Verified purchase

Keeps charging me monthly $50 and I have to call every time to cancel the payment, now 4 months in a roll, basically making payments with out my authorization on my credit card

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Simona,

We sincerely appreciate the feedback you shared regarding how the VIP Membership works. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kelleya45
New York
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

I feel forced to continue. Because you can't cancel without losing active credits, I have been stuck in the membership for over a year since many outfits that I like are sold out quickly each month.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kelly,

Thank you for writing a review! We are sorry to hear if you are thinking of canceling your account. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user kimberlyz671
Kentucky
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

My experiences have been positive. I wish it was a little cheaper each month. Sometimes I feel like the quality of clothes is too expensive for what you get.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Thanks for sending your review! Your feedback about our product quality and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user nataliat9
GB
1 review
15 helpful votes
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May 18th, 2016

As many others placed the order, paid and next month was surprised with £44 charge for VIP membership. I think the way this company operates should be illegal. Shame on you unethical Fabletics!

Date of experience: May 18, 2016

Thumbnail of user maryt1637
Connecticut
2 reviews
0 helpful votes
  • Send Message
January 10th, 2022
Verified purchase

I have never had a bad experience with Fabletics. I've ordered from them multiple times, and their products are always cute, high quality, and fit true to size. They also have great customer service!

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you for your review. We are happy to hear that you are happy with our service and you like the products that you purchased. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Thumbnail of user avap2
4 reviews
21 helpful votes
  • Send Message
January 7th, 2016

Alright Kate Hudson, thanks for making a cute athletic wear fashion line that is priced way out of your fan's budget. It's active wear. It can be quality and cute without price gouging.

Date of experience: January 7, 2016

Thumbnail of user taylorw339
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

This is a great company and the athletic wear is amazing. Their supply can be low at times so you can't always get what you want when new stuff drops. Overall very pleased with purchases!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Taylor,

Thank you for providing feedback regarding the items' availability! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user matthewc1465
Illinois
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

Received updates saying that I would receive my items on Tuesday. Then 3 days later they are still 3 states away. Don't say it'll arrive a certain day if there is no chance of that happening.

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Matthew,

We sincerely apologize if you were dissatisfied with your recent shipping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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