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Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Pricing is way too confusing. Click on an item gives you one price, it is more expensive in the cart, don't understand membership benefits at all.
Date of experience: April 1, 2023
Fabletics is just awesome. My experience with Customer Service have been great. I love the products and how it's inclusive to all body shapes and sizes.
Date of experience: August 4, 2022
Hello Swynda,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Fabletics are my go to for everyday wear. As someone a little on the large size, these outfits make me feel comfortable, especially while working out. Overall, love these products.
Date of experience: August 4, 2022
Hello Cassandra,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark
Customer service kept me appraised as to how my order was progressing
Received product in timely manner and received great compliments when wearing them
Date of experience: March 16, 2022
Hello Terry,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Four years ago I had so many options on outfits.
As a woman over 50 the current styles are no longer appropriate for me. Selection was too limited for my demographic.
Date of experience: June 9, 2022
Hello Ellen,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
These leggings feel great. All three of my daughters wear them, as well as myself. We order online frequently and they have always shipped in a timely manner. Will buy again.
Date of experience: November 4, 2020
Hello Carrie,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
Like what I've received so far but requiring that I buy 1 "credit" every month and making everything from a pair of socks to a jacket equal 1 credit makes little sense …
Date of experience: October 1, 2022
Hello Ian,
Thank you for the feedback about your experience with the membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I loved everything in my order, especially the yellow leopard biker shorts, however the white sports bra has red/orange colored stains all over it.
Date of experience: April 1, 2023
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Make it easier to cancel or pause membership. It's obvious what you're doing when basic settings are this difficult to access. Actin like Comcast
Date of experience: March 1, 2023
Hello William,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I love getting my fabletics monthly! It gives my workout wardrobe a refresh and provides me with great options for all types of working out.
Date of experience: March 6, 2023
Hello Bethany,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I was unable to find any way to cancel my membership online as the contract agreement states you can do. When I called customer service, it said all agents were busy and to call back at a later time.
Date of experience: November 30, 2021
Hello Sam,
Thank you for writing a review! We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I went thru 3 people on the online chat before I got my problem fixed. They kept disappearing and a new person appeared!
Date of experience: April 1, 2023
Hello Denise,
Thank you for sharing your experience with our Member Services Team on chat. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have never had a worse experience with any retailer. Their promotions and membership structure are deceiving and very misleading. The customer service is absolutely terrible. I've had orders cancelled for no reason, falsely advertised promotions, refusal of refunds, discounts not applied, store credit being denied... everything that can go wrong does go wrong with Fabletics. I always read terms and fine print, they really are falsely advertising discounts and just not honoring the advertised prices. The clothing is overpriced and the quality doesn't reflect the high price tag. Shopping the site is a huge hassle and has tons of technical issues. I've given them many chances and every single time it sucks. No wonder there are so many bad reviews all over the internet. I just can't get over how ridiculously incompetent and rude the customer service agents are. The last one I spoke to was so condescending and uninformed. I have spent hours trying to resolve an issue and I'm giving up on this brand completely.
Date of experience: July 4, 2021
Hi Wafa,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The compressed leggings were tight on my legs and felt sore, however, these ones I could have full range of motion for all types of activities such as cardio, strength and flexibility
Date of experience: July 1, 2022
Hello Ranjani,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you purchased. Our Member Services Team will get in touch with you right away.
Best,
Allison
I feel 100% ripped off by my experience with Fabletics.
The member points are useless since everything good is out in my size.
Date of experience: April 3, 2023
Hello Amy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.
Best,
Allison
I'm very happy with my purchase! If your looking for leggings I recommend trying them out yuh won't regret! I love how smooth they are and they make me feel confident :))
Date of experience: December 3, 2021
Hello Maddie,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
These leggings are amazing. They fit and feel
Good. Customer service was very easy to work
With when I needed to Exchange sizes
Date of experience: January 4, 2023
Hello Monika,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
My partner and I absolutely love our Fabletics outfits we go all around town with a hot cold any type of weather because these holding feel good in any kind of climate
Date of experience: November 1, 2022
Hello Jet,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Dealing with the Fabletics website has been great. Customer Service is always helpful and I totally like the deals! Looking forward to a future of more fun patterns and put together outfits!
Date of experience: March 4, 2020
Never received my order in the mail. Very frustrating customer service experience when I contacted Fabletics. I did not even receive a refund.
Date of experience: May 4, 2023
Hello Abdulkareem,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
To their credit, they resolved in a timely manner via text; i still feel the exercise was unnecessary, they should steer clear of deceptive after sale $49.95 charges. That was awful.
Date of experience: April 19, 2022
Hello Bob,
Thank you for sharing your experience regarding our promotion and the monthly credit charge. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I loved the products 10/10 but I just didn't want to pay 60$ a month will most definitely buy more cloths tho
Date of experience: April 1, 2023
Hello Cody,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
QUality is better at Wal Mart! So, so disappointed. Then they took months to automatically re-charge my credit card and did twice at one time! I am livid. Will contact Monday.
Date of experience: August 19, 2017
Hello Rosario,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Chris,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with the prices on our website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad