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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,247
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user deborahw2202
Louisiana
2 reviews
0 helpful votes
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January 10th, 2023
Verified purchase

My one and only order was disappointing, and I am not interested in ordering anything else from Fabletics

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deborah,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user nicolea92
Illinois
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

Was very satisfied with my products but was not happy at all when they signed me up to take out 50$ each month. I did not want that and it was a hassle to get back.

Date of experience: March 24, 2018

Thumbnail of user cm1085
Arizona
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Being a member gives great savings on needed scrubs and workout clothes. Everything arrives in a timely manner.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello C Yvon,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user lashawns17
Texas
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Love the energy and experience at this location. I normally order online but will start coming in as it allows me to see and feel the product. The staff was wonderful and very helpful. Thank you!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi La'Shawn,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user heatherl738
Utah
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I had high hopes for this workout gear. Seems the fabric is pretty cheap and the shipping was terrible, way behind schedule. I will try them again for my next shipment but I don't expect much

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Heather,

We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user paulah820
Kentucky
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Fabletics always offers lots of variety for womens that wear larger sizes such as me. I appreciate that.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Paula,

Thank you for leaving a review. We are happy to know that you are satisfied with the products we offer. We will make sure to continuously create items that suit the needs of our valued members like you! Have a great day!

Best,
Allison

Thumbnail of user billys487
New York
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Outstanding...good intro to the brand...I was given information and options. It was a great experience. I signed up

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Billy,

It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best services for every member!

Best,
Allison

Thumbnail of user brittanyg500
Delaware
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Very unprofessional. I requested a full refund and they did not listen and only gave me store credit.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brittany,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about refunds is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user elenaq2
Florida
1 review
6 helpful votes
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January 4th, 2020

Everything you have been reading in the 1 star reviews is accurate. Look at the percentage of 1 star versus 4 stars reviews. They make it very unnoticeable to join their "membership." what is not lear at all, is that you will be charged $50 every month unless you buy something, and you have to make sure you "skip" each month to avoid being charged. Now tell me: who in the world buys athletic gear every single month of the year for $50? When you call to complain, they tell you that if you cancel, you loose all this money that has been accumulating through every monthly deduction. So you are forced to buy more merchandize, waste more money, draw the credits to zero, before cancelling. Customer service is foreign, and communication is an issue. The system is rigged to confuse the consumer. There are credits, there points, and there are promotion codes. Everything is designed to make you spend more money than what you intended. They will not refund the money. And the quality? Not bad, but not out of this world either. I absolutely hate these business that force consumers to become "members" and then make it very difficult to cancel without a loss. This practice should be illegal. If your products speak for themselves, why the strong hand to force "members" to buy something every month, or to have to remember that you need to go into the website to "skip" that month, or else be charged $50.

Date of experience: January 1, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Elena,

Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members is very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user alexandrag228
Hawaii
1 review
1 helpful vote
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March 21st, 2020

I was a member for over two years. I had been charged when I skipped the month a few times but this was the last straw they charged me the 20th of the month when I skipped when generally I am charged the 6th or 7th. I was told that this is normal and when I said I wanted to cancel. I was essentially told that it's ok, we don't want to lose you and we will give you 20% off. I continued to say I wanted to cancel and the representative continued to pressure me into staying. I simply just wanted my money back as they charged me at such a weird time but hear we are, canceled my membership and am never looking back. The clothes are nice and I enjoy them but the customer service is absolutely horrible every time I've interacted with them so I'd just pass and go by some other work out clothes.

Date of experience: February 20, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alexandra,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered! We deeply value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user hannahm458
Michigan
1 review
0 helpful votes
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February 6th, 2022

When I first started a vip membership the app was great delivery was super fast within 5-7 days. Now when I open the app it doesn't load when I have great wifi. It often doesn't show the vip points I have. When I try to use points on the app it says I need to be a member when I already am and have points. If I want to order something I use my laptop which isn't terrible but after I order and get the 5-7 day shipping it has taken weeks to a month to get my things. They have shorted my orders and not sent the stuff after I said something. Costumer service was super difficult and unhelpful. I don't know what's changed in the last three years but it just sucks. After Fabletics will finally allow me to spend my points I will be canceling my subscription.

Tip for consumers:
If you order I suggest using the 2 for 24 and then canceling your subscription

Products used:
Workout leggings

Service
Value
Shipping
Returns
Quality

Date of experience: February 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hannah,

Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Thumbnail of user brittanyv40
New York
1 review
0 helpful votes
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July 30th, 2020

Made an order on the 13th and it was shipped on the 15th. I checked the tracking and it stopped moving on the 18th. I HAD to contact the company and finally found out that they didn't have one of items even though it was shipped and paid for and was told I should pick another item. I was so mad I requested my money back and still have to wait 2 to 5 days to get my money back. Would not recommend this company they are incompetent.

Date of experience: June 30, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

Thank you for bringing this to our attention! We're sorry to hear if you're unhappy with our shipping. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user crysh4
South Carolina
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

The experience was fine. The leggings are fine. Everything seems nice, but not ridiculously amazing. They do what they need to.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 10, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Crys,

We appreciate you for taking the time to write a review about your shopping experience. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user melissam1407
Arizona
2 reviews
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I tried to reach customer service to cancel membership but they never returned my inquiry. I don't see on the website a place to cancel. So annoying.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Melissa,

It is with great regret that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user tessag28
California
2 reviews
0 helpful votes
  • Send Message
September 9th, 2021

I'm still waiting to receive my order which I ordered on September 4,2021 and paid $15.95 for RUSH shipping. I messaged them on Facebook and whoever responded brushed me off trying to make it seem like I'm wrong for messaging by saying they have until September 10,2021 for me to receive it, if I don't by then, then I can message… uh tomorrow is the 10th and they have created a shipping label, but have not brought the package to be shipped! I expressed that and how frustrating this is. They stopped reading and replying to my messages! I feel like this company is a scam and need to train their employees on customer service! At this point they better be awesome leggings and sweats, even with that I don't know if I would want to order from them again! I also would never suggest this company to anyone, either, at this point! This is the worst experience I've had with online orders in a LONG TIME! Attaching the proof of purchase to verify purchase, also pictures of our messages. Continuing to blow me off even with their response trying to blame the shipping company too! 0 solution 100% run around!

Tip for consumers:
If you can buy somewhere else!

Service
Shipping

Date of experience: September 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tessa,

Thank you for sharing your overall experience with Fabletics. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user stephaniea440
Ohio
2 reviews
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

Love being part of Fabletics! It's so easy to accept or decline and doesn't end up hurting members in the long run. Love their clothes and their fitting guide is awesome!

Date of experience: August 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Stephanie,

Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

Best,
Dean

Thumbnail of user shelleyg125
Washington
1 review
0 helpful votes
  • Send Message
June 30th, 2021

USPS rejected my shipment says the address was incorrect, and somehow the next package I ordered (came 2 days later) managed to get to me. USPS made a mistake, however, Fabletics policy is to never give credit back to your credit card ever, EVER! They will only give a store credit, forcing you to buy from them again. They offered to send me a check, but the check takes 45 days! DO NOT BUY FROM THIS COMPANY! THEIR "POLICY" SUCKS!

Tip for consumers:
Don't buy there. Fabric is cheap too.

Products used:
Didn't

Service
Value
Shipping
Returns
Quality

Date of experience: June 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shelley,

We are sorry to hear if you are unhappy with our shipping services! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user lorrainef123
New Jersey
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Fabletics workout leggings are the best brand I have ever had. They have just the right compression, and stay up as you work out. Definitely expensive, but the quality is amazing.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lorraine,

Awesome! We are happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

Best,
Nelle

Thumbnail of user kimberlyb2305
Massachusetts
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

They don't tell you in the fine print that when you make a purchase you are also purchasing a subscription. $60 taken out of my account twice before I noticed. Trash.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Thank you for sharing your experience with the VIP program and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user amandaw1698
Kentucky
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I am 6'2 and the tall option is amazing for me. I also love how many sales are run so that I can have a great wardrobe for an affordable price.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user janes1526
California
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Great deals for for very good quality leggings. I'm 5'4" and 112 pounds so got the XS. Fast enough shipping. I needed to call them once and they were very responsive.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jane,

We are glad you are enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user ashleyg1002
North Carolina
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I've been pleased with most of the items I have received. If there is ever an issue customer service is always very helpful and the return process is easy as well.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique styles and the best service for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user michelleh568
Kansas
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

All of the products I have ordered I've loved they are my favorite go to workout gear, lounging gear, and just straight up clothing gear! I will order more for sure!

Date of experience: July 5, 2019

Thumbnail of user hunters228
Georgia
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

They got good prices and good clothes pretty much all I wear. The cut on the shorts was a little weird at first but I've grown to like them a lot.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Hunter,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user stephanies2833
Tennessee
1 review
0 helpful votes
  • Send Message
October 29th, 2022

I placed 3 different orders and still havent received any of them. Their shipping is awful, I contact customer service they give refund for store credit but never received them either

Date of experience: October 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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