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Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I appreciate being able to purchase multiple items for once member credit. Although some of deals aren't very good, I feel like The Boss kit is worth the money.
Date of experience: May 1, 2021
I love the clothes! My go to retailer! I love the new tennis dresses!
Date of experience: June 3, 2024
I cancelled my membership and it cancelled my order and they never refunded me back
Date of experience: June 2, 2024
So many useless straps and holes. Patterns and colours out of sync with the world. Charged 50 for a credit you can use to buy something for 30. Riiiight.
Date of experience: October 1, 2022
Hello Barbara,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I skipped this month on June 4th before the 5th and I was still charged. I have not had any problems skipping previous months. I see there seem to be a record amount of complaints in May 2018, so something must be going on with the company. I will use my credits and then cancel my VIP membership. The leggings that I purchased when I started membership are too thick (If that's even possible.) and very difficult to put on. Other items that I purchased are Ok, but seem to not fit me properly either. The shoes I purchased fit fine, but I have to use a shoe horn to get them on my feet. I was skeptical about using the VIP membership since most websites that charge monthly fees are almost impossible to cancel without canceling your credit card or reporting it lost. I guess I'll have do the same with this website. All these websites are doomed to failure when you have to force people to pay you and get half $#*! quality. I'm telling you there is nothing better than Amazon. They never rob you, cheat you, or discriminate against you!
Date of experience: June 11, 2018
Hello Marjorie,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
Seams are coming apart around the leg
Zippers got stuck so many times that they ripped the lining for the short pockets.
Wouldn't buy again or recommend to anyone
Date of experience: September 1, 2022
Hello Imran,
Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The purchase was fine, but I do not like the monthly charges to get furure purchases at a discount.
Basically, you pay full price or more for future purchases.
Date of experience: August 4, 2022
Hello Robert,
Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Everything I have ever gotten from Fabletics has fit perfectly and I love everything! There could be a greater color selection for the mens shorts though for my Fiance.
Date of experience: October 1, 2021
Hello Rebecca,
Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for showing us some love!
Best,
Nelle
Disappointed by the quality of the product, the crotch of my right leg broke.
Date of experience: June 2, 2024
Terrible customer service on the phone about the sizes of the limited selection available then how they handled the return/exchange. This single situation is why I dropped my membership.
Date of experience: November 4, 2019
Hello Lisa,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
The things I want are always out of stock, they advertise cloths you can't find on the website, and the clothing gets holes quickly. The experience has gone downhill.
Date of experience: December 3, 2022
Hello Jhana,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothes are exceptionally well made and the service and price are outstanding
Date of experience: June 2, 2024
Got confirmation of product delivered but when I arrived from work product was not at my location. I live a 2 apt duplex and already checked all my surroundings.
Date of experience: May 29, 2022
Hello Christopher,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The clothes I bought were great, I just had a hard time finding things that were cute. I also struggled to find long sleeve shirts & light weight jackets.
Date of experience: June 1, 2022
Hello Katherine,
Thank you for sharing your experience with the quality and availability of our items. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Tried Fabletics out for Black Friday and fell in love! Great product and amazing sale prices! The size are true to fit. Will definitely continue to order from Fabletics!
Date of experience: July 1, 2019
I have never loved shorts so much in my life. They hold everything in and tight…. Material is so comfortable and breathable. Will be purchasing from this website again.
Date of experience: June 2, 2022
Hello Kim,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
My first order for last month never arrived and they saw using the tracking that it was returned to them. They will neither give me a refund or cancel my membership. I'm going to have to go to my bank to make sure this fraudulent company doesn't milk out any of my hard earned money while not providing any goods/services in return. They even make it impossible to skip a month by not having the illusive "skip a month" button just randomly not be available. VERY DISGUSTING BUSINESS PRACTICES AND DISAPPOINTING CUSTOMER SERVICE. Kate Hudson we get that you're filthy rich but you should be ashamed to be part of a business that takes money and gives nothing to the people... no product! In some case when the product actually arrives from what I'm reading it's not good quality and the people can get nowhere with these awful customer service people you hire. AWFUL... Save yourself some hassle and money and just go buy these type of items locally... probably better quality too. :(
Date of experience: February 10, 2015
The products I received where good quality but did not seem true to size. Had to return most of order for different sizes. One item was cancelled before the reshipment and no credit was given.
Date of experience: October 2, 2020
Hello Doreen,
We sincerely appreciate the feedback you shared regarding our sizing and our shipping process. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Nowhere in terms says it is only for one item I know someone who got 70% of their whole purchase why is it now only one item this does not make any sense
Date of experience: December 15, 2020
Hello Jelly,
Thanks for writing a review regarding our promotional offers. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
I've been a Fabletics customer for five years (since shortly after they started!) and still am incredibly happy with their products and service. Their leggings and athletic wear have a lovely variety of colors and styles, and I wear their brand for almost all of my workouts (and to work too, as they have a mix of other comfortable, casual-wear styles!) It's worth reading particular product reviews on sizing ("does this tend to be half a size too large or small?") but their website does a great job of making these details a clear part of the individual product pages.
I'm really surprised by the negative reviews for the brand. For starters, the claim that you are charged $49.99 per month "for nothing" with no recourse is just false. There is a default charge if you fail to skip the month in the first two days, but it's VERY easy to skip a month (you click two buttons) and this "fine print" that the negative reviewers are complaining about is in every email and on most pages of the site. On top of that, Fabletics sends out TONS of emails at the start of the month with reminders to choose or skip outfits.
Sometimes their legging patterns for the month aren't exactly my style (for example, this month's pink camo isn't doing it for me) but there's always something new next month. I've really loved their new trend in leggings with deep, deep side pockets (large enough to hold a smart phone while running!) and hope they keep that as an option! Wide variety, great colors, fun styles.
Date of experience: April 7, 2019
Hello Gwyneth,
Fabletics promise to serve you with an excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XO,
Ivy
I ordered 10 items. I'm satisfied with the product since the quality is good. But only 1 was delivered within7 days. The other 9 took forever to arrive and I needed them for a trip.
Date of experience: June 12, 2022
Hello Janeth,
Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
One of my leggings came short I really loved everything else
Date of experience: June 3, 2024
Everyone was so nice and helped me find everything I needed
Date of experience: June 3, 2024
DECEPTIVE PRACTICES!
I was so excited to find such cute outfits for such a cheap price, and although the clothing is good, the philosophy of the business is downright manipulative.
First thing that happens is that you sign up and an immediate 24 hour countdown begins, urging you to buy something, which if you buy within the first 24 hours you get a discount. Of course they dont tell you this, all you see as a customer is how good a bargain you are gonna get for your first buy. It felt very forced.
Next thing I know, I have ordered my outfit and am satisfied until i see that Fabletics has withdrawn $50 from my account. Upon further investigation and speaking with a representative, I am told that once you sign up you automatically become a VIP member and if you dont ablige to certain responses via email, you are charged this amount monthly. Of course non of this is made clear to you when you first sign up. Oh and they wont give me back this amount of course... very very manipulative techniques,
Furthermore, I tried to cancel my account after this since I was so disappointed, but apparently you cant do this online like any normal business. You have to call them personally and go through the whole customer service spiel... ay ay ay, we have another comcast situation playing out here it seems.
Long story short, there are plenty of other good athletic stores that have more humane and less bureaucratic schemes, I would find another store.
Date of experience: August 12, 2014
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Brian,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the deals we offer. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean