Fabletics has a rating of 3.1 stars from 11,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I have been a vip member for over two years and I skip half the months. It is hard to get the right size and color garments in stock because they sell out fast so that is why I skip half the time.
Date of experience: January 12, 2022
I quickly and easily found what I was looking for. Saved major bucks as well! Received promptly an email after ordering and was delivered in a few short days. Jersey was awesome looking too.
Date of experience: December 4, 2022
Hello Krystal,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Men's options are very limited and the fit of the same items changes month to month. Shipping takes a minimum of 2 to 3 weeks and customer service is terrible. Spend your money elsewhere.
Date of experience: January 1, 2021
Hello John,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The quality of everything I have purchased to date has never been anything short of amazing. They also have lots of sales which helps to make their clothing etc affordable. Nothing bad to say!
Date of experience: August 1, 2022
Hello Mallory,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I've had to do a couple of returns to find the right size and fit and the customer service has been amazing. This seriously makes me more loyal to the fabletics brand. Thank you!
Date of experience: June 7, 2022
Hello Katy,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
YOU BUY ANYTHING FROM THEM AND YOUR CARD GETS CHARGED EVERY MONTH. TOOK ME TWO MONTHS BEFORE THEY QUIT CHARGING MY BILL - YOU CALL THEM AND THEY PUT YOU ON HOLD, MAKE PROMISES AND DON'T KEEP THEM - DON'T WASTE YOUR TIME DEALING WITH THEM - SCAM ALL THE WAY!
Date of experience: September 14, 2019
Hello Joanne,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will send a private message to you shortly to assist you.
Best,
Ivy
My order says it's been delivered but I didn't get the parcel
Everytime I call their customer service they give me a different reply but no resolution
Products used:
Slacks
Date of experience: October 27, 2022
Hello Aahiri,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was so excited when I placed my order... then I received it. I found the quality was nothing to brag about. The sports bras do nothing as they have no support and the rest of the outfit just was nothing better than what i can buy at Walmart! I was completely underwhelmed... and then I forgot to cancel my account since you have to call in on a certain day and time to do so! So I had credit so i thought i would collect my credit and cancel. Well I placed my order and then realized i had put the wrong address. So i looked up the faq and read that if i need to make shipping changes I must call immediately or use the live chat. Tried the live chat and it said the link didn't exist. So i called... the woman told me i had to call back another day as she was unable to change anything on my account until the order was processed... how is that suppose to help me! So god only knows where my package will end up! I admit it was my fault for putting the wrong address but I am sure they could have helped me out a bit! I am very disappointed by the whole experience! The only positive i had through this whole process was the short wait time when I called! Lol~
Tip for consumers:
Save your money and buy somewhere else!!!
Date of experience: February 8, 2015
I was so excited to get the items but 1 set of shoes fit differently than the other and I don't like them as well also loved the fabric of the top but it is just snug fitting - so disappointing
Date of experience: October 1, 2019
Hello Tina,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
If you have "member credit", you can't take advantage of the SALE price. So you literally have to choose to use your credit and pay a higher price, or give them additional money and pay out of pocket to get the lower (SALE) price. So your credits would either never be used, and you continue to dish out money. Or, use your member credit but pay more, so you are literally losing money. SCAM. Next huge problem: if you do find something you can use member credits for and get the fabulously low VIP member price, NOTHING IS EVER IN STOCK!
Date of experience: May 5, 2020
Hello Sandra,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I ordered a bunch of clothing on July 2nd. I like fableletics, I have been a member since 2014 and Still have pieces from back then, they hold up well. I decided to stock up. I bought several pieces for $245.00. I still haven't received my package. I was emailed a tracking number but all it shows are several Movements around the country, not any actual movement on the tracking scale. See photo. I emailed fabletics asking when my package would arrive and I got and email saying that it was on its way and that email was no longer a way to communicate, use social media. I went on Instagram and sent a DM explains the situation. I've heard nothing. Then I went to FB messenger and dealt with the bot and asked to speak with a rep. They haven't looked at me message. Then I went on FB and posted my situation, with another person saying she's having the same experience. Then my post was removed. But every post Fabletics has on FB, if you read al messages, are customers complaining of the same thing, nothing is being delivered and customer service isn't helping. It's too bad. I really like the product and have always had a good experience in the past. I just want my package or my money back.
Date of experience: July 26, 2020
Hello Stacy,
Thank you for sharing your detailed feedback regarding the shipment of your order. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I, too, was unaware of the $49.95 monthly charge for what they call their VIP membership. I have no recollection of saying yes to this membership. I do, however, recall that I did not want to participate in any type of membership as it was to be a one-time purchase. It must be a little check box that I neglected to uncheck. I did just call and cancel my subscription. Originally I was told to go online and make a purchase for the $49.95. I did attempt to do this but all the potential items that I might have been interested are out of stock. I called back and requested my $49.95 refunded to my card. Supposedly this will happen within 7 business days. I did ask for and receive a confirmation number and will be checking my card to ensure that this take place. I would NOT recommend this site as I believe the idea of charging someone $49.95 per month, unless you log in and uncheck some type of "skip" box is ridiculous. The clothing that I originally purchased was just fine but this has turned me off any further purchases.
Tip for consumers:
My tip ... do not purchase from this site.
Date of experience: December 19, 2014
They didn't even have the item I ordered! But they didn't tell me that! Sent me the scrub top but I couldn't get the matching scrub pants anymore!
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Danielle,
It is with great regret that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My cousin and I bought on the same day and accepted the membership, but our order never arrived and customer service said they couldn't do anything about it. DO NOT BUY, IT'S A SCAM.
Products used:
None
Date of experience: July 6, 2023
Hello Liz,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I HAVE REQUESTED TO CANCEL WITH FABLETICS HOWEVER CONVENIENTLY I CANNOT REACH THEM VIA PHONE AND THEY WONT RETURN MY EMAILS.
THEY ARE CHARGING MY CC $49.95 A MONTH AND GIVING ME POINTS TOWARDS CLOTHING PURCHASES WHICH I DO NOT WANT! I HAVE TO CANCEL MY CC NOW! SO ANGRY!
Date of experience: June 11, 2015
Web site is really hard to manage,among other things when you go to check out they bring to another page
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Hello Anne,
Thank you for sharing your experience with the website. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I bought my workout wear from fabletics. The leggings i got always slips away from me. Quality is no where near to the money invested. Dont every buy the product.
Date of experience: August 17, 2017
Hello Vineela,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
Best,
Samar
Fabletics always has things I like! I get lots of compliments on the outfits I wear. Customer Service both in store and online is always great!
Date of experience: April 1, 2023
Hello Michelle,
Thanks a lot for the feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I had the best help when me and my daughter were there that day. The lady that helped us on the floor was absolutely wonderful. Thanks for all your help.
Date of experience: September 6, 2022
Hello Georgette,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
My size was consistently out of stock for several months. The prices between a vip credit and the actual cost of an item was insane. All in all bad experience.
Date of experience: December 1, 2021
Hello Jay,
Thank you for writing a review! We are very sorry to hear that the items in your size are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
The business model of a subscription service that you have to skip a month is a pain and keeps me from ordering more. I love the products though and quality.
Date of experience: November 30, 2021
Hi Sarah,
Thank you for taking the time to write a review of our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Never the size you need in bottoms, color option's and or pocket options are few and far between. Bras are not made for a thicker body build and larger breast.
Date of experience: November 30, 2021
Hello Tracie,
Thank you for writing a review! We are very sorry to hear that you are not pleased with our size and color options. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
Fabletics keeps taking my money (50 + dollars) every month even. Though I said to cancel my "subscription" that I did not even sign up for.
Date of experience: January 1, 2023
Hello Hailee,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Cool and stylish pants. I wish they were less expensive. $90 for a polyester material is way too expansive, but they fell great and look great.
Date of experience: April 2, 2023
Hello Kourosh,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the prices we offer. Our Member Services Team will contact you right away.
Best,
Allison
I Love Fabletics, the leggings, the bras, the tank tops! It all fits great and feels amazing on. I have gotten my daughter hooked also! Thanks for a great product!
Date of experience: July 1, 2022
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Ross,
We appreciate the feedback you shared regarding the availability of the items we have online. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia