Fabletics

The shipping experience was absolutely terrible, and it's ridiculous that you have to sign up for VIP at checkout you have no choice to have or not have VIP also, VIP is extremely expensive, but I can just pay full price for the leggings

We ordered over a month ago, and still have yet to receive anything. No communication from Fabletics customer service, I finally had to contact them. They just casually said it was still in the warehouse waiting for shipment because of problems with FedEx. I get that some things are out of their control, but so many things are in their control. Like a discount on the next order, or at some point just comping the order, or even just giving some type of credit on the account. Minimum would be keeping me updated on their own so I'm not left wondering what happened to my order. I shouldn't have to contact them if they are having issues, they should be reaching out to me. Having tracking on their shipments automatically given to us would also be helpful. AND when I did contact them and I was worried about returns if something didn't work (being it was so far out from the order date) she said that with my status we could always return for an account credit. UM NO, that's not okay! It's not my fault it's taking now over a month to get to me. If I return something I should get a refund as I normally would have. This may be the last order I place with them.

I ordered my daughter several items for xmas, received less than half the order. Checked our account and it said we received all the items. Have had to make 3 different calls and spent hours on the phone w/ customer service only to be lied to and magically added to a subscription. 2 of the items were out of stock/back ordered but we were never informed of this. We had to call to figure all this out and get them to send the other 6 items we had yet to receive. Apparently, they were just not going to send them. We were told we would receive the items in 3-5 business days and are now being told they won't be here before xmas. Initially, we were told we would be refunded for the out of stock items in 1-2 business days. Now they say they have to send a check which will take 4-6 weeks. We have been lied to every step of the way and I suspect I will not be seeing a refund check as I have no trust in what this company says. It seems they tell you one thing to appease you with no intention of fulfilling their obligation. There shipping department is miserable. At this point, I want what I paid for and I want my refunds back as soon as possible and I will never shop with Fabletics ever again. I will also be letting everyone know how they do business.

I placed my first order in early Aug, I replaced the same order (due to I never received it) mid Aug and 3 weeks later I was told that Hurricane Florence got my clothes. I really wanted to know why she needed them... she doesn't even wear clothes. My order was being shipped to GA so why would it be on the East Coast. ANYWAYS... I called in for a refund and was told early October that it was being processed and it would take 8-12 weeks to process. I called back mid October and was told that my refund was NEVER PROCESSED. I emailed the corporate office and the executives... in which I found there names online... and they never responded. THIS COMPANY SUCKS AND IS A HUGE DISAPPOINTMENT.

I have been a faithful Fabletics VIP member for more than 5 years. So when I tried contacting them about an undelivered order, all I get is the runaround! Firstly, every phone number tried doesn't work, so I don't even know how anyone thinks it's "easy" to cancel or communicate with them and so I did the ridiculous live chat option. Both agents have given me nothing but the runaround and continue to make me wait 5 days everytome I inquire and then gaslight and outright lie to me about about I placed my order! It's not rocket science as the site actually confirms I placed my order on the date I specified but the agents continue to attempt to tell me that I can't count the days! I am so angry that if this isn't resolved by the 19th, I will be canceling a membership that has been apart of my life for longer than 5 years. I'd rather go elsewhere and spend my hard earned dollars with a company that actually cares about its customers - and where customer loyalty means something. I have been writing positive reviews for Fabletics for years and that stops today.

I purchased my first outfit for not $25 but $29.97 (site states $25). No biggie it was a cute outfit and $4 extra with no shipping... OK. I added item to my cart and kept shopping (btw, they give you an hour to shop). So I figured I would look around. I saw a pair of adorable pants that were 59 down to 39 down to 19.97. I put them into the cart and went to check out. The checkout gave me two prices $169 and $69. Not the $49.94 I was expecting, I immediately called them and they tried to tell me that it would have been that price had that been my first outfit, but it was my second item so therefore i had to pay 39 for the pants. NOT! I told them that if that was the case they should have the page refresh once you add your first item... the page should then refresh to actual prices and not try to lure you to add items at a special price. Needless to say, I accepted the order only because they gave it to me@ $49.94 and honestly 35 minutes later not sure if it was worth it. We shall see. As soon as my order arrives I will be canceling my membership and DARE them to charge my card. STAY AWAY!

I have been a Fabletics VIP customer since 07/2015. Have not had any problem Skipping Months, monthly charges, etc. I have purchased seven outfits over a 12 month period and find the quality very good though a bit on the small side so I order one size up.

Recently a friend purchased an outfit for my birthday at the South Park Mall in Charlotte NC. He knows my normal size is an 8 so purchased a tank top in Small and capris in Medium. Though the items fit, the outfit was tighter than I prefer. I attempted to exchange the items at the store for the next larger size but the manager would not allow it as I did not have a receipt and the purchaser did not open an account. As I was on my way home - I live over two hours away - I decided I would contact the company customer service. The first CR told me the same as the store manager. I asked to be moved up the line. Getting the same response, I was furious. Finally after a very lengthy conversation with the Supervisor, she is sending me a new outfit as a courtesy for being a long term customer.

Bottom line is that it is difficult to deal with this Customer Service but if you do not give up you will get a result. I told the CR that something needs to be done with this policy. Hopefully I will get the promised outfit.

I felt over worked by the management as they did not have enough staff. On top of that I was disrespected by the store manager when I had asked for time off because of urgent medical appointment.

I love how fabs fit and feel. They are so comfortable and you can wear them any where. I have to buy them for my daughter everytime I order because she will borrow mine if I don't.

I love it! I have been getting gym clothes from here for years and I now also get comfy sweats and even jackets! The 2 for $25 sweatpants flash deals are my absolute fav at the moment!

I ordered from them because their ad was enticing. I got my outfit in the mail in a decent amount of time and the quality of clothes is really nice. However, after you make a purchase, you're automatically a 'VIP Member', where they use your banking information to take out roughly 67 CAD from your account each month which goes towards credits for their site. I tried calling to cancel this membership because I never realized that I signed up for this. They gave me this huge speech, most of which I couldn't understand because they spit out all of this information to beat around the bush and not solve your problem. After multiple times of being cut off by their consultant, I finally asked for a refund and she said that it would be in my account within a few days. So I didn't end up getting a refund, and a month later, I got charged the same 67 CAD from my account. I thought by this point my membership was cancelled, which it clearly wasn't. So I had to call once again to get this solved. Hopefully I get my money back. I just can't stand that they are able to take money from your account without your full consent and hire people who are unable to solve your problem. Please don't shop here, spend the money and go to lululemon. At least they won't steal your money.

The options are unique which I appreciate. I don't want to feel like I am wearing what everyone else is wearing. I stand out. But in a functional way!

Great fit, comfortable wearing! I always hated wearing jeans, Fabletics has given me any outlet to looking good, dressing in style and feeling comfortable without having to wear jeans!

These products are so comfy and fits perfectly.
They gives you hugs and confidence at a really good price for a top quality!
Love at first touch for me...

All size are exact. I have had no issues. All my order come complete. I order shirts last order but they cam the wrong size. I try to send a message but system was down. I ended up just keeping it

I feel like lately my experience with Fabletics has been so so
Every piece i have ordered recently has been returned. Material is not how it used to be.

I've place multiple orders only and it seems like the website gets slower and slower every time. It's freezes all the time. Enough to discourage me from coming back.

I have enjoyed so many great outfits in colours, styles and fit. I have cancelled my membership since I am actually spending more than I should on workout clothes.

Always have a great experience exploring the items available and never have any issues with billing or delivery.

Customer service is top notch and I'm a very happy customer

I felt like my best self in my fabletics purchase! I've recommended to every one of my close friends! I received lots of compliments and will be purchasing again!

I love everything I have purchased but it is a bit sad when I go back and items are out or there is a very vague variety of tops. It seems like items that run out are gone from the inventory.

Love the fact that these are lined. Color looks great and best of all, the functionality. Their look allows you to wear them in and out of the gym.

Love all the products I have purchased from Fabletics! The apparel is really great athletic wear that is not only fashionable but functional and the price is too expensive