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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jenniferp3243
Maryland
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase
• Updated review

Great deals & great quality Love my Fabletics scrubs!

Date of experience: July 2, 2024

Great deals & service
May 14th, 2024
Verified purchase
• Previous review

I have been very happy with my Fabletics purchases great deals and great customer service when making purchase online and return in store. Looking forward to scrubs being available in store!

Date of experience: May 4, 2024

Thumbnail of user rasheanac
Pennsylvania
1 review
0 helpful votes
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January 5th, 2020
Verified purchase

I continued to receive charges even though I canceled my orders. The representative I spoke with continued to try to convince me to continue with my orders.

Date of experience: January 2, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rasheana,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user colleenf185
Texas
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

I love the way the fabric feels and fits well. I love the pockets available for my phone because i use my phone for music or podcasts. Fabletics clothes fits so well.

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colleen,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!

Best,
Nelle

Thumbnail of user trudyt6
Canada
1 review
2 helpful votes
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December 11th, 2018

Fabletics is probably the sneakiest, scammiest subscription based service I have ever used. $50USD a month will be automatically charged if you do not scour their site for the "skip this month" button. I had forgotten to press the button this month (my second month using this) and noticed that I had received no emails, no notifications whatsoever reminding me of this or confirming that I had spent the $50 this month. I am a frequent subscription service user and the other services I use always remind you to check this month.

Also, now that I have a $50 membership credit (since I forgot to skip the month), I tried to purchase something. However, I noticed that if you purchase an item that costs less than your credit (I tried to purchase a shirt for $45) and they will not apply your credit! You have to purchase an item worth more than your credit in order for it to be applied. How is this even allowed!

As for their products, I have ordered a few pairs of leggings. They're okay. Not even close to Lululemon quality or comfort. They are thick though, which I like; however, they pill extremely easily. My newest ones are starting to pill and I've washed them only 2 or 3 times.

Their entire business is made to trick people into forgetting to press this skip the month button. And if you've made that mistake, they will want to continue sucking as much money from you as possible, in return for very average quality products. It's honestly not worth the hassle, and not worth having to deal with their shady business tactics. Do not sign up for this!

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Trudy,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user christas84
Pennsylvania
1 review
1 helpful vote
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August 3rd, 2021

Fabletics has charged my bank account 46.87 for an order I PERSONALLY DID NOT PLACE, *******@AOL.COM. MY GOOGLE ACCOUNT WAS HACKED AND SOEMONE USED MY INFORMATION... THEY PLACED THE CHARGE BACK ON MY ACCOUNT. THEY ARE THIEVES!

Tip for consumers:
Don't use FABLETICS WHATEVER YOU DO!!!! THERE ARE COS THAT HAVE MUCH PRETTIER, EDGIER ATHLETIC WEAR THAN FABLETICS AND YOU DON'T HAVE TO SIGHN YOUR LIFE AWAY

Products used:
None of them..I didn't PLACE THE ORDER...I JUST PD FOR IT...EXPLAINED To FABLETICS MY GOOGLE ACCOUNT HAD BEEN HACKED...THEY DIDNT CARE
ALL FABLETICS CARES ABOUT IS MONEY. FROM PEOPLE IN THIS PANDEMIC WHO DIDNT PLACE THE ORDER AND CAN'T AFFORD IT!!! I WOULD RATHER ORDER FROM ANY OTHER CO. THAN FABLETICS....ITS POISON ON MY TOUGN

Service
Value
Shipping
Returns
Quality

Date of experience: August 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christa,

We sincerely appreciate the feedback you shared. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user nevaehm3
Michigan
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

They said they would stop my membership it is still charging me after they said they canceled it and after making multiple calls they are still charging me!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nevaeh,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user danan33
Illinois
1 review
1 helpful vote
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March 12th, 2019

Let me preface this by saying that I have been a customer of Fabletics for years. I love the clothing and the leggings are amazing. The clothes are the only thing preventing me from giving them a 1 star.

One of my shipments got lost in the mail in November 2018 and USPS retrieved it and sent it back to the Fabletics warehouse. I contacted the carrier and Fabletics several times regarding my missing items to no resolution. I called Fabletics a month later after my order had shipped out and they said that they received the rerouted package at their warehouse and they didn't try to contact me to let me know (after I was already charged for all of the items). After asking for them to resend the items back out to me, the representative told me that they had sold out of one of the items that I ordered and they were not able to send that item back to me! SO... they received my returned package and proceeded to restock my items in their inventory and they didn't contact me about it once! I was then offered a refund for the item that they restocked and sold out of but I am absolutely dumbfounded by the entire situation.

Purchase with discretion and avoid customer service if you can help it.

Date of experience: March 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Dana,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user evac356
Arizona
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

I really like the leggings but was in aware off the automatic purchase that charged me monthly without sending me any product.

Date of experience: May 4, 2024

Thumbnail of user dianac1595
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I ordered based on the size I get at uniform store but these are much smaller. I'm ok as long as I don't gain 5 lbs.

Date of experience: May 8, 2024

Thumbnail of user julies2322
GB
1 review
0 helpful votes
  • Send Message
May 18th, 2022

I happily bought 2 pairs of leggings. They arrived, good quality, no problems there. Then each month Fabletics have been debiting £49.00 from my account. I never signed up for this! I called to dispute the sum, and spoke to someone I think in Asia somewhere and could barely understand what she was saying. When I asked her to speak more slowly she shouted at me and said I needed to let her finish. I asked for a supervisor and she told me they had all gone. I asked for the £98.00 (2 months) to be refunded, she said this was taken as 'credit' on my account. I said I didn't want this (because it would be £600 a year and I never agreed to it!) I was told that a refund for my 'subscription' wasn't possible. Again, I asked for a supervisor, and I was told that she would have to check if I could have a refund. Eventually she came back on the line and said her supervisor (the one that had gone home?) had agreed I could have a refund. Very stressful and a heck of a palava. Like sport and want some decent gear? Shop somewhere else. This was a nightmare of an experience. I will never use Fabletics again.

Date of experience: May 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user bobr134
GB
1 review
2 helpful votes
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November 14th, 2017

Avoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal too

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Bob,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user zeevg2
Panama
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Delivered in perfect condition and on time. Also very high quality

Date of experience: July 2, 2024

Thumbnail of user kellyh2044
Colorado
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Removing the monthly reminder emails was sneaky and it has made me want to cancel my membership.

Date of experience: July 2, 2024

Thumbnail of user gregm1614
Texas
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Shorts with the liner fit very nicely! Cell phone slot is perfect size.

Date of experience: July 2, 2024

Thumbnail of user joshs1019
Ohio
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Shipping is so incredibly slow makes me not wanna order anymore and cancel my membership

Date of experience: July 2, 2024

Thumbnail of user jocelynu10
California
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jocelyn,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user carolinam11
Florida
1 review
4 helpful votes
  • Send Message
December 27th, 2016

Just realized that I had been charges $49.95 for 5 months... What a Rip Off! -- run away form fabeltics. They should make their money thru honest work not sneaky Scams.!

Date of experience: December 27, 2016

Thumbnail of user terik81
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I ordered multiple styles sports bras following the sizing chart yet none fit. It took a really long time - more than 2 full weeks for my order to arrive. Very dissapointing.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Teri,

We value our members, and your feedback about the delivery is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user christines119
Texas
1 review
10 helpful votes
  • Send Message
March 18th, 2017

Its truly sad. I love Kate Hudson and its so sad she would run a business this way. I have lost so much respect. The VIP is a joke. I get that we agree to the $50.00 a month fee or skip however when you purchase something the prices are higher than the sale/promotion price for non members than for VIP members. Not to mention if you have a credit on file and apply it to your purchase than you can not buy anything at a sale or promo with a credit. Even when trying to apply your credit it does not apply the credit it charges your card for the total transaction. Complete crap... I tried to call the customer service number which would not allow the call to go through. I will be reporting it to my bank and asking them to block and remove the charges. I did consider staying away when I first started reading reviews some time ago however I figured if I kept up with the skips or purchase I would be fine. That wasn't the case. I would strongly advise to stay away. I will also be reporting this to the BBB. Good Luck and purchase at your own risk!

Date of experience: March 18, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Christine,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

Thumbnail of user jamess8837
California
2 reviews
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Everyone is helpful and they have fun working there. No pressure with anyone. Love the energy in there

Date of experience: April 9, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello James,

Wow! Our team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service to our valued members. Hope to hear more from you!

Best,
Allison

Thumbnail of user kaylan9
California
1 review
8 helpful votes
  • Send Message
November 7th, 2015

As I posted on November 7th, just a month ago, I realized I was suckered into their scam. I was assured via phone call (since that is the only way you can cancel a membership you did not know you had) that my VIP membership was cancelled. I received the name and case ID of the call since they could not send me a confirmation email about my cancelled membership (just like they cannot email you about payments). Well today I was CHARGED AGAIN AFTER CANCELING MY MEMBERSHIP! For me, $50 is a lot and they keep stealing my money! I called and "cancelled" again today! Also receiving the case number and name of person I spoke with. The person I spoke with was not helpful and told me that the other person must have not known how to do their job. Hmmm... reassuring. Looks like I'll be waiting YET AGAIN 5-7 business days for my refund!

Date of experience: November 7, 2015

Thumbnail of user ericd1152
Colorado
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Still haven't received my clothes and it's been 3 weeks. Luckily I didn't not tried the VIP membership free trial. Couldn't imagine paying $54 a month for those perks

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eric,

Thank you for sharing your experience with your order and the VIP membership program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user nathana276
Nebraska
1 review
0 helpful votes
  • Send Message
April 1st, 2022

Don't fall for the new customer discounts. They hit me with a $50 year long membership fee after my first order. Then wouldn't give it back. Never giving them another penny

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to let us know your thoughts about our discounts and VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jenng285
Iowa
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

My experience was good, but I was not not experiencing the items to fit me nor my body type

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2024

Thumbnail of user roa116
Oklahoma
3 reviews
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I've always been very pleased with everything I've bought at Fabletics

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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