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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,685
Neutral
273
Negative
1,217
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,676)

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Reviews that mention popular keywords

customer service (1808) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (131)
Thumbnail of user albertg389
Australia
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Great customer service at the university mall location. Even greater product with a massive sale and i couldn't be happier!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Albert,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user kevins3140
Indiana
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Far better quality than I originally expected. Fit is almost perfect. Certainly good enough for a 3XL.

Date of experience: April 1, 2023

Thumbnail of user yanelie
Colorado
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Horrible products, cheap material and wouldn't buy from here again. Sorry, I really wanted to like it but not for me.

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Yaneli,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user carmene161
Ohio
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I absolutely love all the product I have purchased.

Date of experience: May 6, 2024

Thumbnail of user carolinel166
California
1 review
0 helpful votes
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December 3rd, 2020

I wanted an item so of course I looked for more items I might like in order to make free shipping. I placed my order, and then a while later I happened to be in my fabletics account and I looked at the order history and noticed that it said two of the three items were canceled due to lack of stock. I don't understand why they didn't notify me that these items were out of stock.

I called the support number and spoke to someone who said the order was not canceled, but the line seemed to be cutting out so I decided to just leave it at that. The next day I went to customer chat and again the agent said my order was not canceled and was in transit. I had to ask her to check again, then she realized that two of the items were indeed canceled. I couldn't cancel the rest of the order because they had already shipped it. She said I could wait till it arrived to return it or contact USPS to reroute it, and the rest would be refunded.

I find it bizarre that they didn't notify me to let me know 2 out of 3 items were out of stock. In that time, I could have ordered a different color, or canceled it entirely instead of wasting time letting this one item that was supposed to be an add-on ship on its own. They could have even said, "Do you still want this item?" Instead, it was complete silence just waiting for me to discover it on my own. It was also strange that the two agents I spoke to didn't realize the items were even canceled.

Date of experience: December 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Caroline,

Thank you for sharing your overall experience when placing an order with us. We are sorry to hear if you find our selection limited, especially in your size! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user acmem
California
1 review
10 helpful votes
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October 16th, 2014

What else can I say that everyone else hasn't said? Cheap product... totally sheer yoga pants (and no... I'm not delusional about the size I REALLY wear). I practice yoga 3-5 days per week and spend a bunch of cash on yoga clothes so I thought $50 a month for the VIP membership would actually be a savings in general over my occasional splurges on Lululemon. I love (sarcasm font) how you have to call to cancel and can't do so online. After reading other users experiences, I'm terrified that they'll send me another outfit and charge my card even though I cancelled and have a cancellation number. Ironically, I'm canceling because the products are made overseas and I want to support USA employment and workers. Turns out my fave athletic wear from Lululemon and Athletica are ALSO made overseas. Shopping for a new supplier of cool yoga wear and learning at the same time. Also ironically, I'm fairly certain the operator who (hopefully) handled my cancellation was very, very far from here and did not speak English well. She reminded me after canceling that I should, "Like" Fabletics on Facebook. Ummmm... I'm canceling... what part of canceling did you not understand? Final note: The advertisement DID say $25 for the first outfit and it turned out to be $50. I guess that's on me... should've known right then.

Service
Value
Shipping
Quality

Date of experience: October 16, 2014

Thumbnail of user rakhatb
Kyrgyzstan
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Everything I got fit well and look really nice. I got a lot of compliments.

Date of experience: May 4, 2024

Thumbnail of user annab920
Kentucky
2 reviews
1 helpful vote
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December 26th, 2020
Verified purchase

I have been waiting on a package to be delivered for over a month. After 2 calls still no order or help

Date of experience: December 26, 2020

Thumbnail of user cynthian1077
Pennsylvania
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I love my scrubs. The material, colors and style is excellent

Date of experience: May 6, 2024

Thumbnail of user br426
Virginia
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

We love Fabletics. The quality is great. Completely changed our wardrobe. Comfort and style.

Date of experience: May 6, 2024

Thumbnail of user elijahd221
Michigan
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Vary nice and clean🥵🥶🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶

Date of experience: May 6, 2024

Thumbnail of user angeliquep33
Florida
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

So small the Medium is like an xsmall. Not a fan of the material feels cheap and the measurements arent correct.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Angelique,

We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user gretchenr68
Indiana
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

I like some of the things they sell - I really like a certain couple of types of their leggings because I feel like they're very supportive and work well, along with a couple of their bras...

As a company, I hate them. First of all, their products are overpriced. Period. Secondly, their shipping is the LITERAL WORST. At this point, I only order anything from fabletics unless it's on super sale or I absolutely can't have it because their shipping is so awful. It takes FOREVER to receive anything from them, and they literally don't care. On top of that, their taxes are SO HIGH. I will literally order from Alo Yoga where things are more expensive, I will spend twice the amount there that I did at Fabletics, and the taxes are LESS at Alo! They charge taxes and tariffs for overseas production (which other companies don't do) and it's ridiculous. Again, this is another reason that I purposely try to avoid fabletics. On top of that, a lost of times, you will receive dirty or used merchandise, which is disgusting. Their support staff never knows what's going on, and now that they just redid their website, you can't even leave reviews anymore! Altogether, it's just a crappy company.

Service
Value
Shipping
Returns
Quality

Date of experience: June 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gretchen,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user makenziew2
Texas
1 review
4 helpful votes
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May 7th, 2019

I was excited to use this product (always in the search for a good pair of workout leggings), but when I returned a defective pair of leggings (knees ripped third time being worn) I was a replacement but I never received them. I was extremely patient, I waited 30 days for them to arrive. When I finally called to investigate I was told the pair I ordered to replace the original pair was no longer offered. I was never notified of this, instead I just sat around waiting and had to call in to find out they weren't shipped, even though an email was sent saying they had been shipped and would arrive within 10 business days. Talking to the agent I wasn't even offered a new pair or a refund. Horrible customer service, especially from a company that wants you to remain loyal and pay a monthly membership fee. Being a member I would expect much better customer service. Poor product, horrendous customer service, I would absolutely never recommend this product/company to anyone looking for sportswear and will never be a consumer again.

Date of experience: May 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Makenzie,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user karlam387
New Jersey
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Love the quality of the fabric and perfect fitting! Washer safe

Date of experience: May 3, 2024

Thumbnail of user heatherd485
Colorado
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

I would not recommend purchasing anything from this company. I needed to exchange sizes because I ordered my normal size, but of the seven items, I purchased two appeared to be able to fit my daughter, two were too big and three were just right. I called to get them exchanged. I did not use any of the subscription credit on this purchase. I was told that I wasn't able to exchange. I called the same day the clothing arrived at my house. I was on the phone for 1 1/2 hours. I am the most patience and calm person. It takes a lot to get me rattled. I requested to speak to a manager six times. Every time I was put on hold for 3 to 4 minutes and the representative would come back and tell me over and over that there was nothing else the manager would do for me. They could only give me a partial credit on my account after it arrives and if it never arrives, then I will get nothing even if I mailed it and had proof. I really just wanted to exchange the merchandise for a different size, but that wasn't apparently an option. By the time, I finally spoke with a manager I was worn out and frustrated. I decided to donate the merchandise and just cancel my subscription. The quality is something you can't find locally. I would highly suggest that you order from $#*!s, Academy, Nike or a reputable company that will value and respect you as a customer. #notmycompany #valuecustomers

Tip for consumers:
Don’t use this site. You will regret it.

Products used:
Leggings and shirts

Service
Value
Shipping
Returns
Quality

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Heather,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Thumbnail of user jessicak1774
Georgia
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

For me, It is too expensive to belong to a subscription service for nice-to-have clothes.

Date of experience: May 3, 2024

Thumbnail of user lisaz192
Texas
1 review
4 helpful votes
  • Send Message
July 26th, 2020

When you cancel they keep your credit which was $55 and dont even let you use it later. Bad practice

Date of experience: June 26, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Lisa,

Thank you for writing a review regarding our member credit. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user darreng265
New York
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Great quality. Sometimes shipping takes longer than other sites

Date of experience: May 5, 2024

Thumbnail of user diamondm57
Washington
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Be prepared not knowing when your package will arrive

Date of experience: May 5, 2024

Thumbnail of user hannahb989
Michigan
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Scrubs were perfect! Great style and comfort. Looked great on!

Date of experience: May 4, 2024

Thumbnail of user esmeraldap47
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Material is soft and good quality. Definitely buying more scrubs!

Date of experience: May 4, 2024

Thumbnail of user josemaryp
North Carolina
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

After 1 wash most my clothes are shapeless. My jacket's zipper is broke after 1 use.

Date of experience: May 3, 2024

Thumbnail of user amyf1573
New Jersey
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Love what I've purchased so far. The guy is great and very comfortable

Date of experience: May 4, 2024

Thumbnail of user juliei387
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

Scrubs are always out of stock and never any new colors in the evolve scrub top

Service
Value
Shipping
Returns
Quality

Date of experience: May 4, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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