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Fabletics has a rating of 3.2 stars from 11,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
I received my first order today and one the pants were used! Yes you read right used! Washed. Look at the tag. It's torn!
Date of experience: September 20, 2019
WoW… I love everything about Fabletics Being a fitness expert I'm constantly looking for quality and cute workout gear and Fabletics truly delivers it!
Date of experience: May 8, 2022
Hello Raquel,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Signed up for my "great deal" of 2 leggings for $24, not realizing I would only have an hour to use that coupon. Did not like the pressured feeling as I scrambled to quickly decide which leggings to order. Had I had more time, able to do more research, I would have realized they ran small, but I didn't so the first leggings I got were too small. Was able to exchange after talking to someone overseas that was extremely hard to understand. Waited a couple weeks to get the 2nd attempt, one pair I didn't love, but I did love the other, BUT, it started to fall apart within just a couple weeks of limited use. Called to exchange and had the hardest time trying to understand and be understood by the person overseas. Waited forever for my exchange, and when it arrived, it wasn't the same leggings, it was another pair that I hadn't cared for. Called to try to straighten that out and was told that the leggings I loved had been discontinued. I had to choose a different pair to exchange again, hoping that I would like them better (I don't and also had to wait weeks again for them to arrive). So now, 4 months in, I have two pair of leggings I am not crazy about, not expecting them to last long, and it is too much hassle trying to get someone that has a clue what you are trying to say. As I called to cancel I discovered that they just brought back the leggings I had loved. Would like to have those but NOT worth the headache to deal with Fabletics again!
Date of experience: February 3, 2020
Hello Sonja,
Thank you for bringing this to our attention! We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
Not a good deal at all. After first order it cost $59 for a pair of workout pants -no thanks
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2024
Hello Cindy,
It is with great regret that we received your feedback regarding the offers that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I started at a Fabletics store in 2021 - was buying a couple pairs of leggings and a sports bra while visiting the US. I was lured in by "member pricing" - a great deal for gorgeous athletic wear! Then realized it was charging a monthly fee for "member credits" to purchase items in store or online. Once back in Canada, I tried using the 9 credits that were racked up (not to my knowledge, yikes) by placing an order. 3 MONTHS later - still no package in the mail! (Despite their quoted 6-14 business day delivery to Canada guarantee)
I called and they canceled the order. I go to put another order in (which is EXTREMELY difficult due to the poor quality of their website - always crashing.) and again wait MONTHS. I call...they cancel. This process happens 4 TIMES. Now they say my member credits have expired -- BullS**t. They only expired because my order was canceled EVERY TIME. They "graciously" offer to refund me 4 of the expired credits - out of 8 that were "expired" - and I put a final order through with the 4 refunded credits and 5 current credits.
A month later, and I can foresee what will happen (as you can guess by the pattern we've seen thus far). So I work up the courage to call and ask for a monetary refund of all 13 credits - out of which I've been able to use ZERO. (For those of you wondering, that is $654.00) After CONTINUALLY being put on hold AND HUNG UP ON... I reach a man who cancels my current order and immediately refunds 5 credits. He begins to issue me a cheque for 4 more (because they can't deposit those ones into my bank account?), when he too hangs up. UGH. So finally I call back, and reach a very kind woman who finishes issuing the cheque (which will HOPEFULLY arrive in 6 - 14 weeks - we'll see,). But the remaining 4 credits worth $200.00? Apparently I will never see that money again. (Or the time it took to deal with all of this over a period of TWO YEARS.)
Their clothes are great - BUT NOT WORTH IT. If you live in Canada DO NOT become a member. You will never get your order and jump through a million hoops trying to figure everything out. I have told my friends and family who were also members to cancel IMMEDIATELY. Which I did as well. I'd much rather invest in some Lulu's TBH.
Tip for consumers:
Beware of member credits being charged monthly. Set aside a lot of time to use their website - it's difficult to navigate and slow. If you're in Canada do not place an order. You'll likely never receive it.
Products used:
Two pairs of leggings and one sports bra.
Date of experience: January 30, 2023
Hello Aisha,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
When I'm searching to purchase items they are often out of stock. I've tried 3 different styles and I don't love how they fit.
Date of experience: March 4, 2021
Hello Erica,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
Nothing fits correctly like the other big brands. I've purchased numerous pants, shorts and shirts, all donated. You get what you pay for…
Date of experience: September 1, 2022
Hello Evan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm having the same problems. You have to put a stop payment thru your bank and then no more charges will be taken out of your account.
Date of experience: September 21, 2017
Hello Anne,
We are very sorry to hear that you are dissatisfied with how the VIP membership works. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
I love the clothes. Amazing deals but unfortunately I'm a tall person and tops in general don't fit me well. Tall sizes need to be offered!
Date of experience: October 1, 2022
Hello Daniel,
Thank you for sharing your experience with our products and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love my Fabletics! They are quality and comfortable. The company is wonderful to work with for exchanges or problems. Very friendly and helpful.
Date of experience: July 1, 2021
Hello Cari,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
All items I've received have been great. Surprised at the bra's fitting well, although I will say I am between sizes and wish they were adjustable.
Date of experience: April 19, 2022
Hello Mary,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I have been a VIP member for many years, but the last couple of months shipping has been horrible. It takes at least 2 weeks to receive my order.
Date of experience: July 1, 2022
Hello Stacy,
Thank you for leaving your feedback. We're sad to learn that you don't like our shipping. We have a good reputation for keeping our members pleased, and we want to retain it. We have a dedicated Member Services Team that is here to help you in any manner possible. Right now, someone will send you an email.
Best,
Clark
The products are great but I have been waiting for a fairly large refund for over 4 months now.
This is unacceptable and not good business.
Date of experience: November 5, 2019
Hello Tracey,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great! Are you kidding me? I really like your product but, I'm not here for your approach to soliciting a customers participation in this process.
Date of experience: November 4, 2019
Hello Ligia,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our Member Services representatives are available 24/7 at 1-844-322-5384.
XOXO,
Clark
I keep getting ads for outfits that are either not even on the site or out of stock and its really a waste of my time
Date of experience: October 1, 2021
Hello Priya,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Every month I spend so much money for the subscription that it's not worth it I will love to cancel but they always give no as an answer
Date of experience: January 13, 2022
Hello Edith,
Thank you for writing a review about the price we have online. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Everything in my order was cancelled expected one item. After paying tax and shipping to Aus, it's so expensive and not worth the cost.
Date of experience: May 23, 2022
Hello Lea-Anne,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the products, super soft materials. The only complaint is that not enough quantities of items, they sell out and never come back in stock.
Date of experience: December 8, 2021
Hello Dawn,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Credits should stay on ur account for at least one year, we need to call and waist our/your time trying to use our money
Date of experience: September 3, 2022
Hello Ana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Be careful shopping on this site, They are terrible people. I have never been so shocked and upset by being mis lead. Be wary.
Date of experience: January 30, 2016
I thought I was just buying 2 shirts not signing up for $54 per month vip bs! Dont order from them online they trick you!
Date of experience: July 13, 2022
Hello Ross,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Took me so long to sign up for the VIP membership. Finally got it on, got my clothes and I felt like they were that of a 1980's polyester nightmare.
Date of experience: May 26, 2022
Hello Logan,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our website and products. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Purchases took way too long to receive. Product is no better than what I can buy in the local stores for half the price.
Date of experience: October 1, 2020
They just didn't fit my body, and I'm not huge. Returning them was fine, but joining a VIP club was more work to leave than join.
Date of experience: March 20, 2018
The pockets are great. They fit my phone and it's case perfectly. The length is a little long for me but I am really short so I'm okay with that.
Date of experience: March 12, 2019
Hello Katie,
Thanks for the feedback! We value your trust in Fabletics, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Angela,
Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy