• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.2 stars from 11,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,680
Neutral
272
Negative
1,204
View ratings trends
227
See all photos
How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,657)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user lisal938
Washington
1 review
2 helpful votes
  • Send Message
February 4th, 2020
Verified purchase

Almost every piece was too big or too small, RARELY true to size. Seams on pants cut into my legs, some sports bras show a side boob (VERY NARROW CHEST), and a very limited selection in general

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lisa,

We’re sorry that the size of your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user rachaels46
New York
1 review
4 helpful votes
  • Send Message
July 7th, 2018

$49.95 a month if you forget to skip the month each time. Any refund, whether its item return or a membership, will be a credit on your account no matter what. MONEY TRAP THATS NOT WORTH IT

Date of experience: July 7, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rachael,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user alejandrag127
Florida
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

My dad loved the lightweight feel of the pants I got him for golfing! (The Only Pant- Modern Fit) Especially good for hot days in South Florida.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alejandra,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user dianan224
Mississippi
1 review
0 helpful votes
  • Send Message
November 4th, 2021
Verified purchase

I placed an order and when I received it not only was it two sizes too small but it was shorts and I ordered a sports bra and long leggings. I called them, they said return the order and call us with the postal confirmation # and we will release your correct order. I did this on the same day and three weeks later still had not received my order, this was five weeks after the initial purchase. They said you did not call back with the proof that you mailed the package, I said I did, it was a live chat and I sent them the copy received from the post office with the tracking number. Again, they refused to release my correct order because they said that I never shipped the package, so with broken ribs I dug through boxes because I had already put everything away because my mother died and we shoved everything in boxes and put it in the garage because family was coming in. I finally found the receipt from the post office and called them back with proof that they received the package weeks ago and they simply said "oh, okay we will ship your original order". I asked if it could be expedited since they waited so long and the return had been in their possession all along and they said "sure". However, it took another two weeks for me to receive the package, therefore 9 weeks after my original order I finally received what I ordered. This is unacceptable from such a large company and I am very dissatisfied with the turn around time and the lack of organization skills on the part of such a large company like Fabletics. I have cancelled my monthly membership and no longer wish to do business with the likes of a company that treats their customers this way.

Tip for consumers:
Pay for expedited shipping or expect to wait months to receive your order.

Products used:
Sports Bra and Leggings for exercise.

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

Thank you for sharing your overall feedback regarding how our shipping works. Your feedback is important to us, for further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user pattyn6
Florida
1 review
4 helpful votes
  • Send Message
April 13th, 2015

I never post reviews for consumer items and I am a seasoned online shopper who has clicked plenty of boxes and made plenty of mistakes. If I sign up for a "membership" and forget to cancel, etc., shame on me. Those who wrote that we should have read the fine print more closely don't understand how sneaky this scam is. There has been so much media pushing these clothes and offering 50% off the first order etc., of course consumers are interested and eager to avail of the 1/2 price first time purchase discount. I thought it sounded great and I was hoping I loved the clothes. So you pick out your outfit and then at check-out, they ask you to click a box to get MORE money off and be a VIP. Sounds good. I can guarantee that 99% of those who checkout out and checked that box did not realize they were required to buy workout gear from Fabletics every month or be charged $50! It's not the sort of product that lends itself to a "membership", so in your consumer brain, you're not thinking that way. You quite literally don't see the fine print. The marketing company that came up with it knows that, but they thought they would give it a shot and see how many people they can scam. You buy workout gear when you want or need it. It's not the Book of the Month Club! The marketing is genius but so low. I was furious when the rude robot of a customer service agent tried to tell me that it is clearly stated at checkout. How is it possible that every customer service agent on earth has the same exact voice? Needless to say I got my refund. For skin care products like Meaningful Beauty - yes, those are products that you would renew and they ARE very clear that products will be shipped unless you cancel - but work-out clothes? Come on. Infuriating. Can't believe Kate Hudson would allow her name to be used for such a dirty marketing trick. P.S. The clothes are below average. I think I'll stick with Nike.

Service
Value
Shipping
Quality

Date of experience: April 13, 2015

Thumbnail of user tracyn126
North Carolina
1 review
0 helpful votes
  • Send Message
October 9th, 2019
Verified purchase

Super comfy, stretchy and cute. I'm 5'3 115 lbs and ordered the xs. They look way too small when you open them up but they stretch out to full size.

Date of experience: October 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tracy,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user hilarys47
Colorado
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

First off, I LOVE Fabletics. I want to provide as much good and bad feedback here as I can to help improve the user experience. First off, the website design is attractive and easy to navigate. I appreciate that Fabletics uses plus-sized models. The new feature where you can see how an outfit looks on a variety of other size models besides extra small is terrific (please keep incorporating this feature!). The price point is not cheap but certainly better than other competing athletic brands. I also think an overlooked but exceptional part of Fabletics is how easy it is to leave product reviews; I think this more than any other feature is what has contributed to Fabletics success, because how many companies are actively soliciting opinions from women? So great job on that!

A few things Fabletics needs to improve: please, please, please, do NOT show "New VIP prices" to existing members. It feels like a scam when an outfit you have your heart set on is $70.00, but you can visibly see it is being offered to new VIPs for $25.00. It's disheartening and feels punitive of your preexisting, loyal customers. And there have been other instances when a item is listed as on "sale" for one price but then when you head to checkout it's listed at full price. At a brick and mortar retailer you would be fined for that practice, but instead consumers are just left annoyed and distrustful of what's essentially a lie. Please fix that. Fabletics can also stand to improve its website to withstand high volume user days, such as first of the month and Black Friday season. Lastly, I wish it was possible to update previously posted product reviews. I had an experience where I left a glowing review of a shoe only to discover a week later that the sole tore off. I still like the shoes, but notifying the company that they need to use stronger glue lest the soles tear off would have been helpful for consumer and company alike. So please consider allowing members to update product reviews after they've formally posted.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Hilary,

We truly appreciate your loyalty and your feedback on our website and products! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user leeannw39
Jamaica
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

I wish you offered more competitive prices. The cost of items are so overpriced and the sales percentages could be bigger.

Date of experience: May 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lee-Ann,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user barbaraw1297
Texas
1 review
0 helpful votes
  • Send Message
May 1st, 2021
Verified purchase

Everytime we order something it takes weeks to get our order. I am very happy with the products once they arrive.

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Barbara,

Thank you for the positive feedback! We are happy to know that you love our products and services!

Best,
Jane

Thumbnail of user irenea85
Washington
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

Love my scrubs fit well and great quality.Arrived on time and would recommend them

Date of experience: April 12, 2024

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Irene,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your scrubs! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user lauraj1305
New Hampshire
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Everything I purchase fits well and comfortable. So many wonderful items to choose from.
Actually hard to pic my favorite piece.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user claires477
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I absolutely love fabletics! Great quality, cute, and comfortable pieces that stand the test of time! One of my favourite brands!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claire,

Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jamesj2990
Ohio
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

The leggings that I purchased as a gift for my wife have poor quality and are coming apart at the seams

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user emilym1779
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Cannot fill order, missing packages, wrong sizes sent, terrible customer service, terrible help if you can even call it that. 0/10

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user mohand17
Washington
1 review
0 helpful votes
  • Send Message
December 10th, 2022
Verified purchase

I have been using products from fabletics for over a year and it was a Quality purchase at an affordable price.

Date of experience: December 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mohan,

Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day! 

Best,
Renz

Thumbnail of user danicas1
Texas
1 review
5 helpful votes
  • Send Message
February 3rd, 2017

This company is a joke. Good luck getting your refund back if something doesn't fit. I lost a lot of money.

Date of experience: February 3, 2017

Thumbnail of user reneb199
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

Every item I've purchased has been perfect fitting, non-sagging, firm-holding, non-shrinking when washed. I love it all. I will buy more!

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rene,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user karenb3233
Texas
0 reviews
0 helpful votes
  • Send Message
January 18th, 2022
Verified purchase

Purchased fabletics as a christmas present for my granddaughter. She had no problem exchanging a pair of leggings. Loves her items!

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thank you for your review. We are happy to hear that you are happy with our service and you love her items. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Thumbnail of user ashleyp841
Canada
2 reviews
0 helpful votes
  • Send Message
November 18th, 2022
Verified purchase

Great leggings just have to watch which ones you buy as some are not the same size. Love my fabletics leggings

Date of experience: November 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user marissar11
Washington
1 review
0 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

I love my new workout gear. The fabric is perfect and extremely well made. I don't buy leggings from anyone else.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Marissa,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Thumbnail of user cassiee19
Iowa
1 review
0 helpful votes
  • Send Message
October 5th, 2020
Verified purchase

Hole in leggings and wrong size Sherpa came in. Not even worth the haste to deal with sending back. Very annoyed.

Date of experience: October 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cassie,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user andreas587
Florida
1 review
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

The pants are amazing, I just wish I would have bought a smaller size! Will def be buying another pair soon!

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Andrea,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

Thumbnail of user bettyj868
Tennessee
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I love my shirts because they are breathable. I purchased 2 pair of leggings. The fit great and look amazing on.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Betty,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user isabelc182
New York
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Customer service is A1. Thank you! Spoke to a young lady a few times they always give me an extra discount.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Isabel,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user dustinc207
New Mexico
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Order 3 pairs of the same shorts, 1 of them is significantly bigger than others. They won't respond to my emails

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dustin,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?