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Fabletics has a rating of 3.2 stars from 11,556 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
I've been a member of Fabletics for probably close to a decade now. I've never really had a bad experience with ordering, shipping, or returning.
Date of experience: October 16, 2022
The bra is cute but I bought it because it said it had a lot of support and coverage, which is does not for me.
Date of experience: July 4, 2020
Hello Zoe,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love the products. I wear something from Fabletics nearly every day. The leggings are so comfortable and they fit well too. Thank you Fabletics.
Date of experience: July 5, 2022
Hello Shelly,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I made a purchase and was auto-enrolled in their vip program. They charged me $50/month for nothing. Was told I could not get a refund.
Date of experience: June 17, 2015
Initial purchase was alright. Now I need to come back every month to cancel my membership for the month so I don't get charged $50.
Date of experience: July 4, 2022
Hello Steven,
Thank you for writing a review! Your feedback about the membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
The customer service rep knew exactly how to handle my situation. But clothes are to expensive and it takes to long to receive your order.
Date of experience: March 18, 2022
Hello Kelly,
Thank you for writing a review! We would love to assist you further with the concern you had about the price and delivery. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always very helpful via phone - chat never works in my time zone so I am so happy to have a re person to talk to
Date of experience: January 21, 2022
Hello Jennifer,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I enjoy getting my fabletics. I love the way it fits, material is nice and durable. I can't wait to get my next out fit
Date of experience: December 4, 2019
Hello Amanda,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
XO,
Ivy
I returned some items for a smaller size and others for a refund months ago and still have not heard anything despite follow up emails
Date of experience: August 1, 2022
Hello Ruth,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the items you returned. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great clothes! Love the styles and how they fit! Love the fact that the credits build up, you don't have to use them right away!
Date of experience: February 11, 2022
Hello Samantha,
Thank you so much for loving our brand! We are glad you are enjoying our products! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The product is fantastic. However, bring back the franchise short and the 70% off sale... PLEASE!
Keep up the good work you guys are great!
Date of experience: June 7, 2022
Hi Andre,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I have $100 credit from the monthly payment, there items on sale but would let me pay with my credit and still get the sale.
Date of experience: November 1, 2020
Big big scammer! They took my 49.99 without my knowledge. It was staying in my account for a while but now its gone! Well played
Date of experience: May 17, 2020
Hello Ida,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have never had so much trouble with a company before. I signed up for VIP to get my girlfriend something for her birthday. I will admit that it was my fault to begin with, I did not read the terms of service that say you will be billed every month $50 dollars automatically. I ordered in October, so I got my first automatic withdraw in November. I didnt notice untill Jan. So I had been billed 3 times at this point (Nov, Dec, Jan.) I called them to get a refund and the worker was exrtemely rude and repeatedly told me I can not get a refund, and then put the supervisor on who then gave me my refund. I then asked to have my account deleted so I wouldnt get billed and she told me they cant delete it until they have given me my refund, but once I got it I would be deleted. Then Feb. Came around, checked my statements and I had been billed again, call them, they keep saying that no money has been taken out of my account, even though I have the bank statements to prove it. I will be taking them to court if they dont give me my refund. Yes, the prices are pretty good, but at this point I would have rather spent the extra money (BECAUSE THEY TOOK IT ANYWAYS). Absolutely the worst company, do not support them.
Tip for consumers:
AVOID USING THIS COMPANY. THEY WILL MAKE EVERYTHING DIFFICULT FOR YOU!
Date of experience: February 21, 2015
First off, I've been a member for years and haven't cancelled. There are a lot of flaws with this company. I knew what I was signing up for. My BIG problem with fabletics and one main reason I would advise steering clear is the quality of the clothes. They are really cute. Also, they feel good on. But, they arent long lasting peices. I cold wash and hang to dry all my athletic clothing. But no matter how I care for them, my fabletics clothing shows signs of wear after 3-4 washes. The printed leggings fade a lot and the cotton shirts all pill. The synthetic shirts and. I have a few jackets and they started falling apart after one season. Depending on your budget I would recommend investing in lululemon, Nike, ot athleta. Fabletics apparel is cute and trendy but in my experience it is not built to last. The other HUGE complaint is with their membership program. I didn't mind joining as I know there is the option to skip a month. I figured that even if I forget to skip I can always use my member credit to buy new clothes. The big catch, is they will not let you use your member credit for promotions. It's nonsense. They run some really great promotions. But they treat your membership credit like it's not real money. They treat it more like a coupon. It's like if yiu bought a gift card for face value and the store said you can't use it on sales items. So if you skip the month, you can spend $50 on their promotional sales. However if you forget to skip, they will charge you $50, but you can't use it on promos. It's a very poor and sneaky practice. Nobody in their right mind would purposely not skip a month. There is literally no benefit to not skipping. Because, you can still shop, but you'll get better deals. It seems counterintuitive as a business practice. I'm vigilant about skipping now, and for that reason I'm sure I spend a lot less on their site than I would if I had full access to the funds I am charged if I don't skip. I've complained about this before but they never have a good answer as to why they have this policy.
Date of experience: July 1, 2019
Hello Melanie,
Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I got prompted to put my email in for 50% off! Little did I know, I was getting charged $50 every month! DONT DO IT!
Date of experience: December 11, 2015
Mediocre quality, fit ok, fabric was not nearly as nice as lulu, and others
You get what you pay for
Date of experience: September 4, 2022
Hello Jacob,
Thank you for sharing your experience with the quality and fit of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Your customer service is totally out of touch. They can't communicate well at all, and they don't understand your website.
Date of experience: January 5, 2020
Hello Patricia,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I've been a member of Fabletics for years because of their products. Everything I've every purchased has exceeded my expectations.
Date of experience: September 1, 2022
Hello Amber,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
All of the products I purchased had holes after 2 wears. The cheaper versions on Amazon last much much longer.
Date of experience: October 1, 2022
Hello Kate,
Thank you for sharing your experience with the products you have ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cute, fits okay, but there are other brands that are better that won't charge you monthly for a "great deal"
Date of experience: July 1, 2022
Hello Mollie,
Thank you for your feedback! Your feedback on the monthly charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love anything about Fabletics, from the concert to the fit. I haven't found any piece that isn't well made.
Date of experience: July 1, 2022
Hi Stephanie,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We love being able to provide the products that our members seek. And we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I ordered some things and it took a very long time to come. And the returns section was very confusing.
Date of experience: December 2, 2022
Hello David,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
This outfit was top-notch quality, everyone should get one. I actually forgot I made a purchase on this date lol.
Date of experience: June 1, 2020
Hello Halle,
Wonderful! We love to hear that you are satisfied with our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I have purchased leggings regularly and have fallen in love with the soft fabric that the tops are made of.
Date of experience: November 1, 2022
Hello Allica,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Jackie,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary