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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    821
  • Value
    829
  • Shipping
    806
  • Returns
    574
  • Quality
    790

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,614
Neutral
264
Negative
1,138
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user robertah258
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Ive enjoyed being a customer of Fabletics! They are the only brand of leggings I wear! I recommend them to everyone I know!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roberta,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user marissam232
Illinois
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

The guy told me he would cancel my membership for me and did not and I was almost charged the $50 a month!

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marissa,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dorothys977
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Ordered items for an upcoming trip and still waiting trip came and went. I no longer need them will probably just return them.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dorothy,

Thanks for sending your review! Your feedback about our shipping process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user alvaroa15
Colorado
1 review
1 helpful vote
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July 5th, 2019
Verified purchase

Fake prices, would never again buy or subscribe to this company again... enter prices and same or better quality at other sportswear stores.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alvaro,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user jamesf3127
Washington
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

The actual clothing is nice. I don't like the idea of automatic payments being withdrawn from my account when I don't order anything.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user brettd135
Missouri
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Shorts fit well, however I am dissatisfied with the way the shorts washed and dried, after laundry, the waist band lost some elasticity

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brett,

We appreciate the feedback you shared regarding the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user michelleg431
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

To cancel you Have to do an online chat which isn't always convenient. There
Should be an easy "click here to cancel"
Option.

Date of experience: July 5, 2019

Thumbnail of user kristing204
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The website is awful to navigate, very slow and often crashes. I have also received the wrong color of items I have ordered.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristin,

Thank you for sharing your experience with our website and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user codys355
Washington
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I love every product I have gotten so far! Lots of options and great prices. I look forward to my order every month.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at very affordable prices.

Best,
Mary

Thumbnail of user enerele
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

2 time my order is missing. And take my money for vip member. But i cancel it you guys return my half money

Date of experience: June 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Enerel,

We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user alexm1957
Arkansas
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Go got some shorts and boxers and they were both really tight and the stitching was in all the wrong places. Very uncomfortable.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alex,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user josephs2611
Ohio
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

Just an overall great experience. The store was neat and clean. Very helpful staff that was eager to help. The products are great!

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user jr869
Illinois
1 review
0 helpful votes
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November 27th, 2022

It's insane what they originally price these items at. These items are like shein quality and i hate the logos. I was disappointed

Date of experience: November 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jenniferv1157
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Always happy with my purchase from Fabletics! So comfortable and the prices are great! I feel super confident whenever I wear my Fabletics

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for leaving a review.  We always strive to provide the highest quality at the most reasonable price. Have a great day!  

Best,
Renz

Thumbnail of user ashleyl910
Georgia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I'm been a member for a while. I love how when I need to skip months, I can! It's such an easy process!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We are glad you are enjoying our VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user johnnyc423
Nevada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have always had a great experience when I go into Fabletics the customer service is absolutely the best. And I appreciate that.

Date of experience: September 1, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hello Johnny,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user christinaf556
District of Columbia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Over the years I have been satisfied with the quality and variety of outfits. The customer service is also very kind and helpful.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christina,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user janedoed
Utah
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

It is seriously annoying that the cost for a credit is usually more than the cost of what I want, and then I have to pay shipping on top of all that.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user alecf40
Texas
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Very helpful in finding what I wanted. In and out of there quickly.

Date of experience: November 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Alec,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a great day!

Best,
Mary

Thumbnail of user conniet307
Kansas
1 review
0 helpful votes
  • Send Message
March 11th, 2023
Verified purchase

I truly appreciated the help i received! Went above and beyond! Thank you!

Date of experience: March 11, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Connie,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user donnas89
New Jersey
1 review
3 helpful votes
  • Send Message
September 27th, 2015

The products are not so great or inexpensive to command a restocking fee. They should be happy customers are willing to give their products a try.

Date of experience: September 27, 2015

Thumbnail of user pamelah1822
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Great site. No problem finding what I need. Sometimes I have to go on a bit of a hunt to skip the payment for the month.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pamela,

Thank you for taking the time to share your positive feedback with our products and the website! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user andrewi41
Louisiana
1 review
1 helpful vote
  • Send Message
November 5th, 2019
Verified purchase

This whole website is a scam. I was conned into buying well over what I wanted to because I didn't know I was signing up for a monthly subscription

Date of experience: November 2, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Andrew,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user andrews2788
Illinois
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

My order was returned twice to carrier. Customer service was helpful each time.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for your honest feedback! We're sorry to hear that your order was returned. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user ethanj157
Montana
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I just wanted some shorts and got charged $50 for a membership twice. 2 for $24 really means 2 $#*!ing shorts with an over priced membership

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ethan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ethan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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