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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,675
Neutral
271
Negative
1,203
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
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Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
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Reviews (11,650)

Rating

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user jonathanc1020
New Jersey
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Sizes are way bigger ……………………………………………………………….……………………………………………………

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user esmeraldaz5
Illinois
2 reviews
0 helpful votes
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December 4th, 2022
Verified purchase

Siempre buen servicio calidad, todo es como se ve en las fotos

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Esmeralda,

¡Gracias por la genial retroalimentación! Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad.

Best,
Mary

Thumbnail of user deniseq25
Pennsylvania
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

...

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Denise,

Thank you for taking the time to write your review! If you need help with your Fabletics account, feel free to contact our Member Services team at 1-844-322-5384. You can also shoot me an email if you have any questions or clarifications. Have a good day!

Best,
Nelle

Thumbnail of user janey24
Philippines
1 review
1 helpful vote
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October 6th, 2015

:-(

Date of experience: October 6, 2015

Thumbnail of user frishtay
Virginia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The leggings I purchased lacked quality which I've previously shared with Fabletics in a review, but no one bothered to reach out. The ribbed blue leggings were coming apart at the seams my very first time wearing them and that is completely ridiculous, nor can I continue to wear them!

Date of experience: January 1, 2025

Thumbnail of user ep560
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The customer service team failed to address my concerns and displayed frustration whenever I asked questions. They repeatedly disconnected our chats and often responded with, "Well, if you read it here," which was unhelpful.

Date of experience: January 1, 2025

Thumbnail of user jessicac4301
Arizona
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Everything I have got from Fabletics is awesome quality. Customer service is always pleasant to deal with, I've been into the store several times and they are very accommodating and make me feel welcome

Date of experience: January 1, 2025

Thumbnail of user angelaw3477
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Generally speaking I like the products I have ordered with Fabletics. However, sizes are often sold out and prices (without sales) are exorbitantly high for what they sell.

Returns have been easy which is helpful with any online shopping experience when it comes to clothes. But the membership aspect of their business also seems unnecessary. If the product was worthy of the price tag, it would generate my return business. But currently I am only still a member because I don't always remember to cancel the monthly charge in time. I can't always use my credits because their inventory is limited. It feels more like a retail trap than a business I would willingly frequent. This will not be a continued relationship once all planets align and I can order what I want with the money I have already been charged.

Date of experience: January 1, 2025

Thumbnail of user biancal134
Maryland
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I ordered two different types of leggings and the style, fit, and material felt nice but unfortunately after only one wash the thread came undone in a few places and inner thigh area was starting to wear.

Date of experience: January 1, 2025

Thumbnail of user derekb1048
Kentucky
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

My issue with fabletics is that their warranty is period is comical. Yes you get good value but the lifespan on anything I've purchased from them is quite low. When I've contacted them about an exchange, replacement, or refund I've been told I'm outside the 30 day window. 30 days for athletic apparel!? We've stopped shopping from them and would advise customers to explore other options.

Date of experience: January 1, 2025

Thumbnail of user mandyr197
Nevada
1 review
0 helpful votes
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January 11th, 2025
Verified purchase
• Updated review

As the title states, for some reason now if you happen to return anything it seems they're not giving you your refund unless you call them about it and even then it's an entire ordeal. I'm not sure why. The gym clothes are still super cute though. Oh, and now your member credits will EXPIRE. So they will charge you upwards of $70 for zero product and zero credit. Pay attention to your account. That hasn't happened to me, but I noticed the change under my account.

Date of experience: January 1, 2025

Always a breeze!
July 11th, 2024
Verified purchase
• Previous review

Fabletics is such an easy company to shop with. Their customer service is perfect and shipping is fast.

Date of experience: July 1, 2024

Thumbnail of user lorissab10
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I joined Fabletics after seeing an ad for Cold Weather Flare Leggings. I ordered 2 pairs and I really wanted to love them. They fit and looked great, but after wearing them I started to notice pilling on the side pockets. The pilling started to increase and spread to other areas no matter how carefully I washed them. Luckily, I took advantage of the introductory VIP deal, 2 for $25. If I had paid full price, I would have been really upset. I skipped each month after the intro because most of the nice colors in my size were always sold out. I will cancel my subscription as I can get better quality and pricing on Amazon.

Date of experience: January 1, 2025

Thumbnail of user courtneyo111
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase
• Updated review

I was a fabletics member for years. The quality is good and I've always liked what I got from them. However, over the years members had fewer items to spend their monthly credit on. It used to be for a whole outfit and now it's literally one item (for example, a single sports bra). Then when the price increased was announced with no added benefits or a better experience, I was finished.

Date of experience: January 1, 2025

Great quality but limited options.
August 14th, 2024
Verified purchase
• Previous review

I always enjoy the quality of the items I've gotten from fabletics! My disappointment is that it seems like each month, fewer and fewer options are available with just my member credit. It used to be a whole 2 or 3 piece outfit, but now it's often a single pair of leggings or just one shirt. It seems like the value is decreasing as a vip member.

Date of experience: August 4, 2024

Thumbnail of user adamr2050
Puerto Rico
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I love the products I ordered. However, shipping with FedEx is awful. My order sat in a warehouse for four days about 10 miles from my house before they finally delivered it. I probably won't order again until shipping changes.

Date of experience: January 1, 2025

Thumbnail of user brianw4714
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I like the products, but dealing with the monthly $59.50 fee, and everything else, is a joke. Yes you can use it toward purchasing, but so what? Having to decipher the credits, etc is not even close to worth it. Really makes the shopping experience there unpleasant.

Date of experience: January 1, 2025

Thumbnail of user judya1907
North Dakota
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Introduction pricing was good. Sizing is off. I'm a medium & the dress was way too big. Got a small & top part is baggy. Joggers are very huggy tight. Takes an extremely long time for credit return. Still waiting for Dec 11 return credit & it's Jan 1 now.

Date of experience: January 1, 2025

Thumbnail of user jenniferc7116
New York
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Fabletics large fit like a medium compared to other stores I bought from. Their large fit me to a T meanwhile other stores were more loose. It is comforting to deceive myself and knowing there is a large that fits me, was something I am still coming to grips with.
Besides that side story, I love the logo placement, the feel and it's durability. Plus, feels very nice. No itching at all.

Date of experience: January 1, 2025

Thumbnail of user beneekaj
New York
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I am so happy with the level of service I received so amazing. Not a long wait time for items to be sent you are easy to contact as well. Thank you for your amazing high quality items and being available in plus size. More companies need to follow your customer service ethics.

Date of experience: January 1, 2025

Thumbnail of user jessicaa3009
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I'm a curvy woman and I have recently turned 50. All your workout clothes are cropped hoodies, sweatshirts, tank tops, etc. You are a clothing company that is appealing to a younger group and I will not buy any workout gear from Fabletics. I don't wanna go to the gym and put my hands over my head and have my mid drift show. I have bought some scrubs from your company but again I don't even look at your workout clothes anymore because I cannot find one top that will cover me as I'm working out.

Date of experience: January 1, 2025

Thumbnail of user jocelynec36
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

First of all, it pays to be a VIP! My weight has fluctuated a lot over this past year but my Fabletics leggings and tops have been there every step of the way. I get really excited to put them on for my workouts and continue to get compliments on them.

Date of experience: January 1, 2025

Thumbnail of user peters5039
Maryland
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

It goes without saying I really like the Fabletics clothing brand.
They fit great, they look great and they are very comfortable.
I am glad they have sales because that makes buying them
A better bargain.

Date of experience: January 1, 2025

Thumbnail of user raejeneh
Pennsylvania
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

VIP is so annoying. Either give the discount or don't, but why hide behind a monthly subscription for clothes. Then if a person wants to unsubscribe, it's a whole process, where the rep repeatedly tries to get you stay. Or you have to remember to skip a month every month. It's all just too much, so I usually choose other stores over Yitty/Fabletics.

Date of experience: January 1, 2025

Thumbnail of user leannab75
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Over the years, I have purchased everything! I have leggings, joggers, undergarments, a coat, a winter outfit, sweatshirts, sports bras, and matching sets. All have been high quality and fashionable. Recently, either my taste has changed or Fabletics has changed. I have not found as much as I would like to purchase. Also, I don't need a celebrity endorsement to buy a quality product.

Date of experience: January 1, 2025

Thumbnail of user frederickk247
Virginia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I would buy more products but you never have any. I search and waits for months for the opportunity to purchase something. The customer service is good, the product is good, you just can't find it. They are always out of stock.

Date of experience: January 1, 2025

Thumbnail of user danah1269
Illinois
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Placed the order on 10/18. Never received order even though I was informed the shipping company said they received it. After three weeks I called and ordered a replacement order which took over 15 minutes.

Date of experience: January 1, 2025

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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