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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,135
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
See critical reviews

Reviews (11,489)

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Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user jenniw55
Illinois
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

Had 3 separate exchanges. Should have been 2 but they sent me the wrong thing in the exchange. They 'lost' my merchandise all 3 times! Claimed I didn't send it in and then 'found it in the warehouse' gross. I'm a long time Fabletics fan and now I am done.

Date of experience: September 2, 2024

Awful customer serivce
August 11th, 2024
Verified purchase
• Previous review

I had a few exchanges (3) and they lost every single one. Once I gave them tracking info the miraculously discovered them in the warehouse. Awful.

Date of experience: August 1, 2024

Thumbnail of user marthad1111
New York
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I love the exercise and everyday casual clothing Fabletics carries. I have tried many different companies in comparison, but none come close to Fabletics. Their products have great quality, lasting for years. Fabletics have a wide variety of styles, colors, and sizes for any type of exercise style. The perks are good, too, enabling customers to build points & credit toward future orders. I highly recommend Fabletics and couldn't be more pleased with the service they offer.

Date of experience: September 2, 2024

Thumbnail of user kendram259
Washington
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Products hold up well. Sometimes they're more fashion than function. The VIP program sucks. It's great to get a discount but having to "skip" within a small window, or having a credit you paid $60 for but you can't exchange it for an equal dollar amount of product sucks. I gave you $60 and the only things I can exchange them for are $25. The points you earn on purchases and reviews are equally lame. Thousands of points and you can redeem them for $10 off. Just buy what you need/want and don't bother with the VIP program. It's not VIP at all.

Service
Value
Shipping
Returns
Quality

Date of experience: September 2, 2024

Thumbnail of user julianj183
New York
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I have purchased items from Fabletics online before, but this was my first visit to a physical store. The staff was very helpful, and I was pleasantly surprised to receive a 50% discount because my online membership was still active. I really like their clothing; it is comfortable, reasonably priced with the membership, and looks great.

Date of experience: November 5, 2024

Thumbnail of user melinab42
California
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

The leggings are amazing, they feel great, look great on. What I don't like is they give you really cheap pricing to draw you. Once you are a member the $12 leggings are now $49. Which seem way over priced in comparison. If you do use a monthly credit they charge tax(I think) and shipping on top of that so you are still paying close to $20 for your leggings/outfits + the monthly fee. I feel the program is flawed. You should be getting the better deals and uber cheap pricing when you ARE a member, not before you are a member. I have signed up twice for the cheap leggings then cancel after a few months.

Date of experience: December 2, 2024

Thumbnail of user ko57
Washington
2 reviews
2 helpful votes
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October 11th, 2024
Verified purchase

I'm a bit conflicted. I love the quality. I have accidentally missed skipping the payment for a monthly membership credit a few times and now have 3 credits and nothing I'm interested in buying. I love my black leggings that I wear most days, and the new jumpsuit, but I think the brand could provide more than basics. I have an old floral pair of leggings that are one of my faves!

Date of experience: October 1, 2024

Thumbnail of user kaitlynnn5
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The fact that you have to go in and manually pause your membership for the month, increasing your chances of forgetting to, is diabolical. And paying $60 for a "credit" for one item is infuriating when nothing costs that much. AND the return process is a pain, and they don't refund the shipping cost. I like the shorts and sports bras but overall it's a scam.

Date of experience: October 1, 2024

Thumbnail of user bonniea639
Indiana
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I ordered 2 pair of sweats from Fabletics, which I do love; however, somehow when ordering them I was signed up for some kind of club for $59 a month! You can imagine my surprise when this charge showed up on my Paypal! I think this kind of underhanded marketing is actually more harmful than helpful for a business because I was quite annoyed when I had to take time out of my day to resolve this matter.

Date of experience: December 4, 2024

Thumbnail of user louisp583
New Jersey
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

No help, they did not really offer any solution to the issue but rather try to understand my feelings and reassure me. This is not the job of a corporation, what the job is is to tell me when you're restocking and allowing me to back order items. Or if you even had any idea when things would be back in stock. Thank you,

Date of experience: October 5, 2024

Thumbnail of user deniser1366
Colorado
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Since I usually purchase everything on line, it's important that the process is fast and easy. Fabletics's website is seamless because I usually place an order every week. If the process is difficult I will find a different company all together. Simplicity is a requirement for my loyalty.

Date of experience: October 1, 2024

Thumbnail of user jasont2965
Oklahoma
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

The variety for big and tall men is lacking. You only have one or two options for them? I like the lined shorts, especially the the 9" inseam with the lining. Only one option (blue w/black liner)? I like the colors but you need to be smaller and shorter than myself. But the variations you have for all sizes of women is very expansive! I end up spending credits on my kids versus myself or I put a hold on the credits until something may show up in my size?Maybe I'm missing it on the site or in the app, offer a big and tall section or give more color options for the bigger and taller folks. Just saying!

Date of experience: December 1, 2024

Thumbnail of user eileenc517
New Jersey
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

When i first started my journey with Fabletics, I was not sure what to expect. I can say I was not disappointed, and have my children, adults, all wearing the clothes. I have nothing but good things to say. The quality of clothing is more than exceptional, and the choices are awesome. There is a nice variety of clothes to choose from, which fits everyone to their own taste.

Date of experience: October 1, 2024

Thumbnail of user tonic111
California
3 reviews
0 helpful votes
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September 11th, 2024
Verified purchase

I love everything with a few miss leading problems

There are some things that are too big and some too small.

I can't figure out what to do to order correct size with my body type and have worn and washed them.

The items that fit, are so awesome and make me feel like a confident woman.

Date of experience: September 1, 2024

Thumbnail of user johng7802
New York
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I do like the clothes but they refuse to cancel my subscription. I've tried three different times and each time they say it's canceled then they continue to charge me. So as a whole the company is terrible.

Date of experience: September 1, 2024

Thumbnail of user josephg2758
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

This brand is amazing. The clothes fit perfect. I have been buying from the website for a little over a year now and I can honestly say I'll continue as long as the quality continues being good and comfortable.

Date of experience: October 1, 2024

Thumbnail of user kymberlyk7
Washington
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

From hopping experience to the clothes, customer service to quality, price to amazing styles and choices, there is nobody better than Fabletics. Workout clothes, every day wear, jackets, accessories, shoes, pajamas, all of it, I live in Fabletics!

Date of experience: September 1, 2024

Thumbnail of user rosed1306
California
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

My items were stolen "off my porch". Whoever "delivered" my package didn't submit a photo to the tracking website like they were supposed to, and I was at home at the time of alleged delivery. Super disappointed, had bought the clothes for a new job.

Date of experience: September 24, 2024

Thumbnail of user triciac329
Colorado
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I've been a Fabletics customer since the beginning. The quality and fit of the women's clothing has definitely dropped over time. I've returned the last several orders, and I'm pretty sure I'll be cancelling. The men's lined shorts are great, though, and a solid value.

Date of experience: November 1, 2024

Thumbnail of user abrahamc150
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Product is great. But needed to return a couple of items. Not easy like Amazon.
The VIP credit is really hard to understand.
The products viewing on line is harder to gain an understanding of — & now scared to order more

Date of experience: October 1, 2024

Thumbnail of user maryk4310
Maine
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've been getting leggings for years, and most recent order started ripping/piling after one wash. Taking the time to be able to talk to a human when resolving an issue is always a challenge. I'm canceling my membership when I'm through with my credits.

Date of experience: October 1, 2024

Thumbnail of user rafaelav9
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

It has been good overall. I love the designs but depending on who is designing for you the material changes and for some of us this does not work even when we love how they look on a perfect model. I will request to be true your quality and material regardless of who is designing for you.

Date of experience: November 1, 2024

Thumbnail of user lisal5567
Michigan
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I like Fabletics' products, and they are a great value. I also like the continual introduction of new products. However, the website was being increasingly difficult to navigate. Traffic was very high, and it would take forever for pages to load, and they would eventually time out. I don't have this problem with other sites - just Fabletics. It got to the point where I ended my membership as it wasn't worth it to spend time trying to get a page to load whenever there was a deal going on.

Date of experience: November 1, 2024

Thumbnail of user jennyn250
Michigan
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Always end up returning my items due to the fit. I skip all the time but haven't canceled because I have credits. I don't want to pay the high shipping costs due to the reason "it's coming from China". I'd rather pay more for US made. Material does not seem the same as it used to be, tends to rub and get irritated.

Date of experience: September 5, 2024

Thumbnail of user angelab3377
New Jersey
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I love the different sports bra styles; they are very stylish. The colour selection is a bonus.
Here is what frustrates me - the same size in a different style isn't accurate. I ordered 3 spots bras in medium in different styles and fabrics. Two out of the three do not fit, I mean not even a little bit. I've had the same issue with the leggings. It's VERY annoying.

Date of experience: September 1, 2024

Thumbnail of user tiffanyf459
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I always have the best time shopping@ Fabletics online. The clothes are great quality. Long lasting materials. Or forever? I've never had a tare. My outfits always make me feel the most confident. I've been an XS with Fabletics and an XXL, both of which fitted me perfectly with the short option! #1 spot for workout clothes and scrubs.

Date of experience: October 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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