About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.1 stars from 12,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I'm so happy with everything I've purchased! My leggings last forever and I wear them all the time for work! The sports bras fit great. I got my sister maternity leggings and she loves them! We are a very tall family and it's nice to buy clothes that actually fit properly!
Besides the fact that they are charging you $49 for a whatever membership that it is not clear at all when you want to shop from their website, I am still waiting on my leggings to arrive after 2 months. I called 5 times to receive the return label. 5 times!
Hello AA,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
The membership almost isn't worth it. If we could bundle items together of our choice to make the best use of the credit that would make it worth it. As it is I skip every month and wait for sales because I never end up using the credits.
Hello Ellen,
It is with great regret that we received your feedback regarding how to use your member credit. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I am pleased with the quality of the products, but the shipping is garbage. Things always say they are arriving on a certain date, then that date comes and goes and there is never an updated arrival time. So then you are just waiting around wondering when things might show up.
Hi Nick,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be emailing you right away for assistance.
Best,
Cathy
Although the clothing quality is ok, sizing is off. I was, without my knowledge signed into VIP and it took me years to figure that out. That after buying 2 leggings. Once I'm done buying my 38 credits worth of clothing, I am not returning nor am I recommending this site.
Hello Adriana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
As soon as I walked in my shopping experience was wonderful. Greeted right away helped me with my crazy "wanting to color match" outfits. Extremely patient. I love coming here thank you to the Fabletics team!
Hello Titianna,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics.
Best,
Mary
Two out of the three pairs of shorts I received were horrible. Fabletics was very uncooperative when it came to exchanging the products. Also the website is bad. I would not recommend buying anything from them.
Hi John,
Thank you for sharing your feedback regarding the products that you received! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I have been interested in ordering from Fabletics several times, but automatically being signed up for a monthly subscription was a major issue for me, so I never did. When I saw the deal for these shorts I decided to finally just do it. I am so happy with the shorts and like them, but still not happy with the subscription. I canceled the subscription after opting out of the first month, but the system is just frustrating as it is. I understand some like the subscription, but I have no need for it and it would be nice to not be forced to be signed up for paying a monthly fee for something I was not sure I was even going to like. I don't burn through clothes that often so I really don't need to order something monthly either.
Used to love their tights recent purchase were already ripped/ruined when I received them. No online chat? 2022. Every business has online chat. Have to call to cancel? Super prehistoric. Very sad it's gone so downhill.
Hello Sarah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the leggings! Sizing sometimes can be off but overall very pleased with the fabrics and cuts. Customer service is excellent. Please do not change anything in that department as we like to talk to a REAL PERSON on the phone. Thank you Fabletics! Love the sales for VIPs. Very satisfied customer here from Montreal, Canada.
Hello Cynthia,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Only had my leggings for 2 months and the stitching is coming apart!
Was told I could have a refund or exchange for me to say refund!
Then be told that it would only be store credit afyer the fact honestly never had to argue to receive something offered by customer service! Avoid them the worst company
Hello Robyn,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shopping online makes it convenient for me. The website is user friendly and it's nice to see different models, different body shapes wearing the same outfit.
Affordable and rewards program.
Finally, great products at affordable prices.
Hello Marie,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I used Fabletics for about 5 or 6 years. The quality of the clothing I purchased was good, and I am still wearing many of their pieces. I don't have a desire to purchase regularly nor an income that allows it. I discontinued my membership because I needed to cut my monthly expenses and credit card debt.
Hello Audrey,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm giving this an average rating, because I actually love the product. Fabletics leggings are the only leggings I have bought in a year. I run long distances daily, and want/need enough leggings to support my activity level. Fabletics have worked out great for me. HOWEVER, at some point in the winter their website started freezing up every time I tried to place an order. I had to call to place an order once, and I've even gone into the store (which isn't ideal during a pandemic). I'm at the point where I'm ready to give my business to somewhere like Lulu or Athleta, even if Fabletics work for me. I'm a busy person, and I shop mostly online, so I value convenience, and a broken website is not convenient at all for me. I'm hanging on waiting for to chat with a representative as I type this.
Hello Stephanie,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our website. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fabletics is a pleasure to purchase from. I LOVE their workout wear, it fits like no other. The customer service is excellent and any issues were resolved quickly. Thank you. I will be a continuing customer.
Hello Amy,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
They split my purchase into two shipments - 1 item in the first, 4 in the second. The second one wasn't delivered. I called and they promised the repeat shipment but didn't do anything about it. I called again, they said the items were out of stock. I asked for a refund, they agreed only to store credit. I'm working through my bank now to get the money back.
Also, I was subscribed to VIP, they said to wait for an email with which you can "skip" the VIP payment. The email never arrived (it's supposed to be in your inbox from 1st of the month to 5th) I just cancelled on the 4th to make sure there are no additional payments.
The item that I received (the first shipment consisting of one item) isn't that good either
Hello Khamanna,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The 2 for 24 deal simply didn't work and required me to work through two customer support chat sessions followed by a phone call. Entirely annoying, except the phone support was helpful. Lost my continued business.
Hello Brantley,
We are sorry to hear that you're having a hard time navigating the website. We will be contacting you shortly to assist you further.
Best,
Dean
I talked with customer representative, he said I will get around $20 refund due to the first month money deduction from my account towards membership which I didn't know was there on the very first day,
Hi Priya,
We value our members, and your feedback about your refund is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I ordered a lot of items when everything was 80% off. I ordered two sizes since I had never bought from this company before. I kept the smalls and return the mediums there were three. They only refunded for two because they didn't believe me that I sent back three. That was very disappointing to me. If they're going to have big sales they need to have Customer Service to handle what is returned.
Hi LeeAnn,
We appreciate your feedback on your return! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've been ordering for a long time and until recently I'd not received anything incorrectly, this past purchase was the incorrect color of a pair of pants. The whole exchange process was quick and easy. Still am very satisfied with the service fabletics provides.
Hello Patricia,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brianna,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad