business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
865
value
872
shipping
850
returns
611
quality
832
This company does not typically respond to reviews
Texas
2 reviews
3 helpful votes
Follow Taylor M.
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Fabletics opened up a shop near me so I was able to go in store and try the outfits on. I ended up bringing home two light support sports bras and they are still in great condition almost two years later. When you sign up for their VIP membership, each month you will be charged $50, HOWEVER, the $50 doesn't go to waste because it goes straight into your Fabletics account to be used on future purchases. People seem to think that this company is taking $50 away every month from their bank account and it's disapearing. That's not the case. The $50 per month goes into your personal account with the store to use when you want to. You can even skip months if needed. I say it's worth a shot. I mean. I'd probably spend the $50 anyways... might as well have a little savings in my Fabletics account, right?

Date of experience: August 31, 2018
Ivy T. Fabletics Rep
over a year old

Hello Taylor,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

California
1 review
0 helpful votes
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Where is my order
June 12, 2020

Ordered several items 2 weeks ago. According to the site, the order is still being "batched", in other words it hasn't even left the warehouse yet. No email or anything to explain the delay. I know a lot of businesses are slow at this time, but I should be notified of status/further delays

Date of experience: May 1, 2020
California
1 review
4 helpful votes
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Scam
June 23, 2018

This service is a scam. When you add money monthly to your profile, aka store credit they wont let you use it for promo deals, they ask for a credit card payment, unless you use your store credit, but pay full price, instead of VIP price.
On top customer service is terrible and takes 2 + hours phone call to handle a simple return or cancellation.
They send a completely different outfit than the one I ordered, and still wanted to charge extra for refund. Now i must wait 8-10 WEEKS for a refund. This service has been total waste of time, hustle and money, and I can not wait for the day I can cancel my "VIP" membership, that has only brought money taken, wrong orders and headaches.
Save yourself the trouble from this SCAM!

Date of experience: June 23, 2018
Ivy T. Fabletics Rep
over a year old

Hello Yana,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Washington
1 review
0 helpful votes
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Gone Downhill Fast
July 16, 2021

I used to LOVE Fabletics, but recently the shipping has become a joke. 2 out of the last 3 months I've either not received my order or wait 30 days for it. Customer service is horrible and the one time they seemed nice and offered to send me a discount for my extremely late order it never happened. I was so happy to get a coupon to use for a purchase and then it never materialized.

You used to receive orders within 10 days, now I'm lucky to see it in 20. Wouldn't be so bad if the local brick and mortar actually had stuff, but they are so small and carry almost nothing.

Might have to start buying less and just go for Luluemon or Athleta. At least I'll get my orders.

Date of experience: July 16, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Asenath,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Massachusetts
1 review
0 helpful votes
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Quality Has gone down significantly
April 4, 2023

I have been a member since 2016ish. The quality has gone down significantly since them. I find myself returning items on almost every order. Just waiting to use my existing credits so that i can cancel for good.

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Kat,

It is with great regret that we received your feedback regarding the items that we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Texas
1 review
0 helpful votes
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Never Showed
January 2, 2023

Online ordering is as easy enough but impossible to track the order once it supposedly shipped. Waited 3weeks and spoke with customer service. They said "yeah it's probably not going to make it- happens all of the time".

Date of experience: January 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello David,

We regretfully note that we have received your comments regarding the status of your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Nevada
1 review
5 helpful votes
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Love there stuff!
February 20, 2015

I have been ordering items from Fabletics for almost a year now and I'm not sure how people find the whole process so confusing. I thought it was fairly self-explanitory. I have ordered every few months and just opt out the others. All the pieces I have are great! They do tend to run a little small but if you read the reviews its easy to avoid getting the wrong size. My only complaint is that some products sell out very fast and are often not restocked:-/

Date of experience: February 19, 2015
Florida
1 review
2 helpful votes
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Never again
December 1, 2022

First the customer service was absolutely horrific. There was an extended delay in delivery resulting in multiple phone calls. When finally received the sizes were so "off" from reality the products were regifted. Next you then signed me up for some sort of reorder program. How dare you! I was charged this erroneous fee immediately after ordering and far in advance of receiving my package. This is a scam that I will have no part in. A shameful disorganized company. One and done!

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Pam,

Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.

Best,
Renz

Colorado
2 reviews
0 helpful votes
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I hate high waisted pants and crop tops!
October 12, 2022

Ever since Fabletics joined the rest of the fashion world embracing the high waisted bottoms and tiny crop tops I've lost interest in the brand. The only thing I would still be interested in buying are the regular Pure Luxe leggings that are not ultra high waisted-- but you don't seem to have these anymore. I also think a lot of the new styles and fabrics look too ordinary for the price being charged-- i. E., it's an $80 plain solid colored sweatshirt that was probably made in China. Nothing to see there.

Date of experience: October 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christy,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Ohio
2 reviews
0 helpful votes
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Fabulous!
May 2, 2023

My adult daughter has Down syndrome. Her body type is atypical compared to most people. It can be a struggle to find clothing that fits, stays in place, and holds up, especially when it comes to leggings and workout clothes. This order I made was rather large—I figured if it was going to work for her, it would be smart to take advantage of the huge discount offered with first time orders. I'm so glad I did! The clothing conforms beautifully to her shape. There is no slippage. The coverage is flattering, even for her size 3X. The quality of the fabric is fantastic! She looks absolutely adorable in the fun styles and prints that match her diva-esque personality and charm. THANK YOU, Fabletics—your clothing has my special daughter looking and feeling AMAZING!

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello DJ,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Australia
1 review
15 helpful votes
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Unethical
May 13, 2016

Beware - you will be locked into future purchases and additional charges to your credit card when you first place an order online. They refuse to accept cancellation requests in writing and won't care if you are an international customer who doesn't have access to make international phone calls. They proceeded with more than doubling the cost of the order on my card, and shipped the order anyway. They do not appear to care about their customers at all, and have the Sam estandard responses declining your requests ready to go, because you will here the same thing multiple times from multiple different people - you won't even be assigned one person to handle your complaint!
This is highly unethical - likely illegal practices.
Please know what you are locking yourself into before you endure the stress and anxiety they have caused me.

Date of experience: May 13, 2016
Tennessee
1 review
4 helpful votes
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I don't mind paying a reasonable price for items made in countries with good work ethics, but I will not support sweatshops. Designed in Los Angeles yes... But manufactured in some poor country where they have a manufacture cost of less than a dollar and charge people over 50. Rediculous and Kate Hudson should be more aware of what her name is being used for.

Date of experience: April 2, 2015
New York
1 review
0 helpful votes
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Fabletics is pretty much always the bomb, however their grand opening at Roosevelt Field Mall was AWESOME! Staff were so friendly, cool, and collected even amidst all the chaos. There were free drinks, and even with a long line the free leggings for the first hundred guests didn't even come close to running out by the time we finally made it to the register. Definitely a well put together opening.

Date of experience: July 1, 2019
California
2 reviews
0 helpful votes
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Simply the Best!
July 1, 2022

Been a VIP member for years. Only buy workout gear from Fabletics now (and ThredUp). Always take advantage of the fantastic sales. Best value and good quality. Easy to color co-ordinate across the range. Love the inclusion and wide size range... all shapes and sizes catered to. Returns are EZ when necessary (for me because legs are too long even in XXS for pants and full length leggings). 5' 4" and 97 lbs, 69 years young, Pilates & Yoga instructor.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Tessa,

Thank you for leaving us such a wonderful review. We are thrilled that you loved the quality and the style of the items.  We put customer experience and satisfaction as our priority. We truly appreciate the time you spent sharing your experience and we hope you will always have a great experience with us in the future. Have a great day!

Best,
Kim

Indiana
1 review
0 helpful votes
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Delivery
March 1, 2023

The clothes are fantastic. Shipping isn't, takes way too long to receive items. Please consider changing the process. My sizes usually aren't in stock at my local store. Everything I've ordered so far has had to be shipped.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello

We are glad you are enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Mississippi
1 review
3 helpful votes
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I was reeled into membership due to the 2 for 24$ legging offer. I was on mobile, and the website doesn't say anything about paying 49$ monthly. It was in small print and I didn't see it. I will never buy from them again, they trick customers into getting membership they did not know about. I immediately canceled online, but on the terms and conditions it says you can only cancel by phone (SCAM MUCH?!). I verified my cancellation by calling them and also live chatting to MAKE SURE my membership was canceled. I've seen some reviews that people thought they canceled but they get charged still. You also cannot remove any billing information, so there's still a likely chance they can do an unauthorized charge. I'm going to my credit card company next after all I've been through if they charge me still. All this hassle is not worth it trying to get the 2 for 24$ leggings deal.

Date of experience: July 14, 2020
Cole N. Fabletics Rep
over a year old

Hello Aisha,

Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership program. We deeply value your business with us, so our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Florida
1 review
2 helpful votes
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RIP OFF! BUYER BEWARE
March 16, 2021

Buyer beware! It's a RIP OFF! Orders take forever to be delivered... over 2 weeks! They messed up my order, argued with me to the point of asking for a manager. Then she proceeds to tell me to mail it back. So now I'm having to be inconvenienced with going to the post office then waiting another 2 weeks for my shipment. Seriously? Absolutely ridiculous! She wouldn't send them express nor give any kind of discount for my troubles. I found out that these products are made in CHINA not California! For the price your paying for these simple articles of clothing, go to TJ Max or Amazon for that matter and save yourself time, money and the headache.

Date of experience: March 16, 2021
Cole N. Fabletics Rep
over a year old

Hello Rachel,

We sincerely apologize to hear if you are unhappy with our shipping services. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

New Hampshire
1 review
0 helpful votes
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Lovely products
June 14, 2024

I recently placed a small order with Fabletics for a pair of sneakers and quarter zip top. The items arrived quickly and the quality is exceptional. Highly recommend!

Date of experience: June 4, 2024
Australia
1 review
9 helpful votes
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Similar details to everyone else's reviews... Ordered an outfit, 2 months later I have never received products. Have email, facebooked and phoned, no one wants to help, all they do is pass the buck and say how sorry they are! Then realised they are taking money every month for what? Not disclosed how this setup is and now I have taken it to my bank and will take legal action if not resolved. They only today have emailed me staying they will refund me but after reading all these reviews I am worried it is just another scam out of this disgusting companies mouth. Would not recommend anyone to use them and will be spreading the word via all platforms...

Date of experience: July 7, 2015
Colorado
1 review
9 helpful votes
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If I could rate 0 I would!
September 10, 2017

So fabletics is a scam.
They hide the VIP membership fees of 49.95 dollars in fine print and since they also save your card details they automatically deduct it from your account. How convenient!

It's the same case with all the other brands you come when on fabletics website. That's how all of them make money. Scamming people!

The leggings I ordered is $#*! quality. Will never ever recommend buying it. Wear a garbage bag instead.

It's not long before they are slapped with a class action lawsuit

Date of experience: September 7, 2017
Sherry E. Fabletics Rep
over a year old

Hello Zoya,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,

Sherry