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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,887
Neutral
300
Negative
1,373
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,087)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1849) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (152) shopping experience (76) quality products (139)
Thumbnail of user adrianap3
GB
1 review
4 helpful votes
  • Send Message
March 6th, 2015

As others have already said this site is very misleading- charging £44 a month for membership! When I tried to cancel the woman on the phone was so rude and condescending. Will never be buying from this brand again.

Service
Value
Shipping
Returns
Quality

Date of experience: March 6, 2015

Thumbnail of user brendao652
California
1 review
0 helpful votes
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March 31st, 2022

I signed up because of their 2 for $24 deal but soon after my first order everything was priced at $45+ even their cheap bras you can purchase for $10 anywhere else. If you forget to skip the month they will take $49.99 and will not refund. It's a joke.

Tip for consumers:
If you don’t cancel your membership you will be charged $50 if you forget to skip the month and all products will be overpriced after first purchase.

Products used:
Sweatpants

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user bobb1204
GB
3 reviews
16 helpful votes
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March 12th, 2017

My girlfriend got charged monthly and never received a single email to confirm joining anything or communication of any kind. Worse the clothes are very poor quality!

Shame on Fabletics, shame on JustFab parent company!

Date of experience: March 12, 2017

Thumbnail of user nateb44
Arizona
1 review
6 helpful votes
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December 27th, 2018

It's been 4 days after being promised a 2 day delivery. Yes I understand the holidays, but since I've been tracking my package, it hasn't even left California. I tried calling customer service who transferred me three times and hung up. VIP membership is a bunch of bull. Dont waste your money.

Date of experience: December 24, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Nate,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user allisonf213
Canada
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

These are by far the best pair of pants I have ever owned.
They stay in place through vigorous physical activity. Also very comfortable when sitting for long periods of time.
I am a beef cattle farmer and once I found these joggers I havent worn anything else under my overalls all fall!

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user christopherw1179
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

Each time my wife and I have ordered anything, it ends up getting misplaced somewhere on the way and taking about 2-3 weeks longer than they say it will to get here. Products are great, but the apparent incompetence of their shippers make me want to stop ordering.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christopher,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user daniellec172
Texas
1 review
2 helpful votes
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September 12th, 2018

Horrible quality clothing. See through leggings, terrible texture on shirts and bras. The designs are cute and the sale prices are tempting but overall, you're better off spending a little more to get what you pay for. Would never shop here or refer ever.

Date of experience: September 9, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Daniel,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.

Best,
Ivy

Thumbnail of user brookeb269
Michigan
1 review
1 helpful vote
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July 25th, 2021

Terrible place. They charge you 50 a month for NOTHING! Wouldn't recommend to anyone. Customer service is all outsourced and barely speak English, so incompetent! Hate the owner of this brand for this ish now

Tip for consumers:
Don’t get the vip membership

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nena,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user allisonb30
Kansas
1 review
5 helpful votes
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August 1st, 2014

I'd give it zero stars if that were an option. Can't believe Kate Hudson put her name anywhere near that scam of a website/company. The clothes are super cheap. All the material on the tops I ordered are so thin, they are see through. And the return policy is even worse. You can't get your credit card credited for returns unless you pay a $5 per item restocking fee. Will never shop here again!

Date of experience: August 1, 2014

Thumbnail of user neishag116
Australia
1 review
0 helpful votes
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June 12th, 2020

Disgusted. First time order with this company & I haven't even received my goods yet, but I'm not happy. Fabletics website is very misleading. It was showing Aussie dollars everywhere, even in the cart when the final payment went through it said $75 AUS. NOT true, looking at my bank statement, Fabletics has taken $125. That's appalling. Will NEVER be ordering from this scam company again. No doubt going by the comments on here already, the items probably wont fit & be $#*!ty quality. Next problem, I cannot get hold of anyone at Fabletics to discuss the ridiculous charge, hopeless! As someone else said, shame on you Kate Hudson!

Date of experience: April 29, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Neisha,

We are sorry to hear about your negative experience with your first purchase. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Thumbnail of user josephm3255
Iowa
1 review
3 helpful votes
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August 1st, 2022
Verified purchase

While the products are good (not great), there's rarely availability of anything remotely popular (shorts, joggers, many shirts). Would not recommend VIP membership. I'd rather pay on an as needed basis using various discount codes than a recurring charge when nothing I want is actually available. They'll try to tell you they release new availability every two weeks, but it's just not accurate in my experience.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user matthews1945
Tennessee
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

I've had no issues with placing orders, receiving them on time, sizing, or anything major.
My only complaint is that there are not a lot of colors in my size. I've been waiting for the 5 inch small light blue shorts to be restocked since I created my membership.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Matthew,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user paulinem92
California
26 reviews
18 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

Best leggings ever for such a reasonable price. They're super thick, better than other top name brands I've spent more money on. However, I just don't like the way they require a monthly subscription.

Date of experience: April 28, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Pauline,

Thanks for your effort in writing a review! We are glad to know that you are satisfied with the quality of our leggings. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user td391
California
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

I've never had any issues with Fabletics or their clothing. 100% of my purchases are workout pants and sports bras- they've lasted a long time. And I think the membership is convenient and easy to use.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Theresa,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user codyb270
Georgia
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

Experience has been good so far. Not perfect, but above average.

The pants fit great, I just wish you all had more length selections because I feel like I'm in between sizes. I don't want to have to buy a size up and get them altered. That will cause me to look at other brands.

Products used:
Pants, Shorts, Shirts

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user sarap641
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Extremely comfy and perfect fit, they are also a very reliable pair of leggings and I even bought a sports performance bra from them which is great for working out or just going through the day, great company with awesome specials as well!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sara,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user jenniferl2902
Oregon
1 review
1 helpful vote
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November 1st, 2022
Verified purchase

Had a sale going 2 for like $24 and sounded great. Never owned any leggings from them so I didn't know much about them. If you're not reading every single thing on the dang page you get roped into paying a $50 vip membership for the deal. Didn't even realize i was being charged 50 bucks each month since my email marked the confirmation as spam. Very upset.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user sandyc31
Arkansas
1 review
7 helpful votes
  • Send Message
January 16th, 2015

I did not think the VIP membership was clear and have ended up with two outfits with the total cost of around $150. The quality of the garments are cheap and very poorly made. Everything had stray threads hanging from it and came out of their first wash badly faded and shrunk! This company advertises itself as good quality at an affordable price. It is in fact Dollar Store quality and way over priced. There are many other workout clothing lines out there with much better products that are batter value. It's a shame Kate Hudson has attached herself to this brand because I love her

Tip for consumers:
SHOP ELSEWHERE !!!!!

Service
Value
Shipping
Quality

Date of experience: January 16, 2015

Thumbnail of user janethb15
Colorado
2 reviews
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

There's no experience like the fab-fam. I've tried so many different brands & fabletics has quickly became my all time favorite. Great quality, best prices & can always skip the month. Never had an issue with their super fast customer service. Packages arrive through USPS & will never go missing. Love their monthly VIP sales, I just can't get enough

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Janeth,

We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide great products and services! Have a wonderful day!

Best,
Allison

Thumbnail of user heatherp996
Virginia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Love all of my gear, and customer service experiences with the company.

(Sometimes I am not able to use my discounts or rewards as they are advertised and that is disappointing, but otherwise, no complaints)

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for taking the time to leave a review. Your feedback about our offers is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user genc12
Oregon
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Lots of good things about fabletics. I recommend them. Would be better if they were a more sustainable company and made slight tweaks to the member credit system. I'll continue to buy from them. Been enjoying the diversification of products they've come out with lately. Hopefully the pressure for all clothing companies to increase sustainability further shapes their methods

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gen,

We are glad you are enjoying our products! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user amyy8
Virginia
4 reviews
11 helpful votes
  • Send Message
January 30th, 2016

Most annoying experience online shopping ever. Gave my legging money to Amazon. Fable tics should stop in over there to see what user friendly means. Search box. Multiple filters. Sign in to purchase not to shop. I tried the site maybe six months ago and then saw another commercial today. I was dumb enough to give them another look. Love the looks on Kate wish they were sold somewhere else.

Date of experience: January 30, 2016

Thumbnail of user aviona1
Georgia
1 review
7 helpful votes
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May 13th, 2017

I foolishly didn't realize that terms of this scam... just got off the phone with them and was able to get back MOST not all of my "vip credit" Wish I never bought anything... clothes have holes after 2 washes

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 11, 2017

Thumbnail of user michelley8
California
4 reviews
12 helpful votes
  • Send Message
September 4th, 2014

Really would like to give negative stars. The pants are not even Kmart level. Fit is horrible! Spent the whole class pulling them up. Good thing I got at 50% off for $19 I don't feel as bad throwing them in the trash. If I were Kate Hudson I'd be ashamed to put my name on this crap.

Date of experience: September 4, 2014

Thumbnail of user emilier11
Canada
1 review
1 helpful vote
  • Send Message
November 13th, 2019

Do not ever buy anything. They seem not expensive at first but then they will charge you $68$/month and you can't cancel the payment. Biggest fraud ever, plus the legging are ugly as $#*!. I $#*!ing paid over $300 because they're charging me every month. With 300$ i could have bought 4 Lululemon's leggings which is so much worth it.

Date of experience: November 10, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emilie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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