Fabletics

I ordered two new pairs of shorts from you guys a few weeks back. I was very excited to receive them at such a great deal. Unfortunately, I never received my order despite a guarantee that they arrived. I will not be shopping from Fabletics again and I will tell all my friends to not shop there either.

I cancelled my order ask for a refund to my credit card and still no refund or reply? I did not want to get hooked into a monthly charge over twice my cable bill monthly price. Don't get caught in the trap, they are really good sending you more messages, just not answering questions or replying to requests.

Product is very nice, however I personally had an awful experience dealing with customer service that is not located in US and they all had horrible attitudes. I will not be shopping this company again.

Fabletics products have exceptional quality at a fair price. The site is fairly easy to navigate however, I did have difficulty figuring out how to skip a month. I don't like how you have to scroll down and re-enter "skip". I love the wide range of colours but wish you offered knee length shorts and dark brown leggings

I am a first time customer. I haven't received my order. The estimated delivery date I received with my tracking number (which was originally 12 business days after placing my order) was pushed back 3 weeks. My order is now scheduled to arrive one week after the longest possible estimate for my area that the websites lists, which is 30 days. I admit I get frustrated by businesses not upholding their own guarantees so this was a reason enough for me to cancel my VIP membership. I also feel that 5 weeks for delivery on a system that has you placing orders every 4 weeks is a bit unreasonable. The way the program is set up would have me purchasing 2-3 orders before even receiving my first order. (I know I can skip a month... not the point. That just leaves the responsibility on the customer) Im not sure if I even like the product yet. Strange.

The way member credits work don't feel super great a lot of times. For instance, I would like to get some of the underwear options using member credits. However the value on them is in the teens which makes it feel like a waste since the credit costs about $50. I wish there were two packs of underwear or similarly low priced items that member credits could be used on.

I've been trying to cancel my subscription. It's almost impossible. Especially if based outside of America. You'll have to cancel your bank account and change banks to succeed in getting this leech off your back.

I saw on the website a 2 for 24 deal so obviously I took it, without the knowledge I would be signed up for a 50 dollar a month membership that pretty much evens out the deals they give you with a ridiculous membership price. On top of that I tried to cancel my membership the first time I saw the charge, and thought I did, but for the next few months I was still getting charged. Horrible customer service as well

I am very happy with my entire Fabletics experience. Unfortunately I am also experiencing the affects of the current inflation and have to cut the extras for awhile. Keep rocking it out, I'll be back!

We've loved almost everything we've bought from Fabletics, and on the rare occasion something doesn't fit or work for any reason, the return process has been very smooth and the customer support is incredibly helpful.

If I could give this company a 0 star I would. They have charged my card multiple times without my knowledge even after several calls, live chats, and twitter posts attempting to get my account closed and credit card information deleted. Then instead of giving me a refund as I should get, I had to fight for weeks to get the refund I deserved because they insisted that I needed store credit.

This service is a SCAM! We tried the subscription for our first outfit and the clothes are okay, but then you are inducted into the $49 a month "membership fee". What do you get for your $49 per month? The privilege of ordering from Fabletics and nothing more. If you forget to cancel you are charged this fee anyways. I would rather save that "membership fee" and go shopping at Lulu Lemon!

I tried to exchange an item and after getting message saying it was on its way they called again to say it had been cancelled, with no explanation or no attempt to correct the issue. I had to beg them to put me on a list to tell me when the item came back in stock, which they said they would but they didn't. Their online chat system didn't work at all.

I bought a couple of tops that were average quality. Unknowingly I signed up for a membership - very deceptive. I was charged 49.95 for three months. When I tried to chat online with them, they said they had to get someone else to help me and never responded again. One giant headache. I called and they said they can't refund me the $150 they basically stole from me. I will never shop there again and will tell everyone I know about my story. Shame on you Kate Hudson. Bad brand. I contacted my bank to demand my money back.

I have tried to cancel and ship my membership multiple times and you continue to with drawl money. I'm tired of having to call every month to get this straightened up. I have told all my friends to spread the word about your shady business practices. Once i get this resolved i will never join this again and I would not ever suggest for anyone to try it. It is a scam.

This company is a scam. They trick you into becoming a VIP member and will charge £44 a month. All this does is give you a discount on their clothing. Beware. If you have bought ANYTHING from them in the past please carefully review your bank account and check they have not been charging you monthly. I feel so angry and embarrassed that I have fallen for this con of a company.

I used to love my membership and felt the value that came from Fabletics. I feel like the quality the last few months has not been as good as in the past. But, mostly….the clothing is becoming to trendy to where it isn't realistic to working out…just going out to look athletic. I miss the basic leggings that would stay out while I worked out. Now….they have weird zippers and other features that are not ideal for working out.

Products were good. But did not realize that by ordering I was signing up for a subscription. I do like like being enrolled in monthly subscriptions, especially at $59 plus dollars a month. So I basically threw away $59

I blame myself for not paying attention. Bought a pair of pants two years ago never bought another thing. Without realizing it they enrolled me in a subscription service for $49.00 a month. I've been paying that for two years. Never received coupons or deals. Called them and cancelled it. They are refunding me only $600 dollars of the $1200 they screwed me out of. Don't do business with them. Products are also substandard!

I joined Fabletics in January 2015 and am happy with everything I have ordered. The clothes are good quality and the VIP membership makes them reasonably priced compared to other brands. I have only skipped one month without incident.

I was away early this month and I forgot to skip the month. My account was just billed $67. When I called to complain, the representative basically told me it was my fault for not skipping the month as I have done in prior months and that it will be 5-7 business days for a refund.
I had no issue with the clothing I received but I do not need a new workout outfit every month. I was completely unaware of the monthly commitment until a month after I subscribed.
Somebody needs to stop this company.

Website browser goes too fast so you can not sort through items properly, then when placing an order, it does not understand that the billing and shipping address are the same. I had to call customer service, and because it's linked to JUSTFAB. I called customer service which lasted 33 min. Then I was disconnected, when I went back on line, the $ 69.33 total became $ 219.21 and I had to call customer service again and held on the phone fr another 6 min. Wait time. Kate Hudson, love your products but your website controllers are horrible. I am not recommending the website to anyone.

The customer support is horrible. I talked to a rep on the phone and he just plain out laughed at my situation. Then I took it to chat, the rep just left the chat without saying anything. There is 0 care in the company. They just want your money and build good relationships with celebrities. Such a horrible company overall.