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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jt542
District of Columbia
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Signed up for VIP to get the 2 for $24 deal. A month or so later, $54.95 gets charged to my account out of nowhere. I learned that you get charged to be a VIP. They put this in small print and when you get charged for it they just blame it on you for not having read the fine print. Watch out for this - if you don't want to be charged, cancel your VIP membership immediately after purchase. You can't get a refund either, only a credit to buy something on their site.

Aside from this, their shorts are exceptional. Very comfortable and exactly as advertised.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jalen,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user skylerg
California
1 review
11 helpful votes
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October 31st, 2014

Fabletics is a great company with really affordable merchandise! On your first order you get an entire workout outfit for just $25 if you sign up for their VIP membership. All of the terms and conditions are clearly stated when you sign up. Don't be surprised by the $49.95 monthly fee, before you make your purchase they explain what the VIP membership means. Most reviews here rant about the monthly fee. Not Fabletics fault! The only reason they are angry about the fee is because they were dumb enough to sign up for something without taking the time to read what it is they are signing up for. Not Fabletics fault! I made a purchase and then decided to cancel my VIP membership because I knew I would forget to skip and month and didn't want to pay and customer service was great! It took less than two minutes on the phone and my membership was cancelled! The customer service agent was very pleasant and understanding and didn't badger me to keep my membership. I would recommend Fabletics!

Tip for consumers:
Read the fine print!

Service
Value
Shipping

Date of experience: October 31, 2014

Thumbnail of user carlp461
New York
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I love the ease of the membership. You can pause it and continue it at will as your wardrobe needs change throughout the seasons. I've had people on several occasions get super close and feel the fabric because they love the texture so much.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Carl,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user johnc10059
District of Columbia
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Fabletics was unable to deliver my order to my address on two consecutive occasions, their customer service team then began to blame me saying that I did in fact receive the order. A lot of $ wasted for their inability to do their job.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello John,

We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user markc4926
Texas
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

Love the product when you can get it…
I mean, how hard is it to stock 44 waist 30 length… Come on really?

Date of experience: July 1, 2024

Thumbnail of user chelseyr26
North Dakota
2 reviews
0 helpful votes
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December 1st, 2022
Verified purchase

I sent my return back and 25 days later I still have not received my refund to original form of payment. I spoke with multiple people on this and each person tells me something different. I will not purchase more products from this company.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chelsey,

Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.

Best,
Renz

Thumbnail of user torieb6
Delaware
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Purchased items using the sizing chart and my actual measurements. One item is at least 2 sizes too small while the other is several sizes too big. Rather than hassle with return, I gave away the items. Cute items but doubt I'll order again.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Torie,

Thank you for writing a review! We are sorry to hear if you are disappointed with our product sizing. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user ashtonp22
Kentucky
1 review
0 helpful votes
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October 2nd, 2020
Verified purchase

Still having gotten my package. I order in June. I did not sign up for a membership ship but it did automatically so now they take money out of my account and every time I call they are always busy. Where is my package?!?

Date of experience: October 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashton,

We sincerely appreciate the feedback you shared regarding our VIP Membership and the package you have ordered. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user shirleyw940
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I like some of the leggings I have purchased for their softness and fit. I have learned to read carefully before ordering. Sometimes the monthly notice is an unwanted extra step as it needs to be handled on a computer and not a phone.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shirley,

Thank you for sharing your experience regarding our products and skipping the month. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user heatherf16
Canada
1 review
7 helpful votes
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January 28th, 2015

I live in Canada and had made 2 different purchases from them and each time they went in to my account days after paying and re-imbursed funds then took out again at a higher exchange rate. Travis in customer service was a joke and didn't have a clue! Even told me to like on Facebook! If you are ordering from Canada I suggest you find another place to buy workout attire.

Service
Value
Shipping
Quality

Date of experience: January 28, 2015

Thumbnail of user cristieo
Washington
5 reviews
16 helpful votes
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January 12th, 2015

I bought a outfit and did not realize once you pay for the "discounted" clothing that they sign you up for their "VIP" membership where they charge you $49.99 a month without evening sending a outfit every month you just get credits! On top of that the pants I got with my order were see-through and the top was also cheaply made. This is a scam! I had an okay experience with customer service, they said they will credit my account and cancel my "VIP" Membership but only after asking me 3X if I wanted to downgrade or just try "skipping" months. So lame!

Tip for consumers:
If you decide to order something try to stay clear of their bogus monthly membership!

Service
Value
Shipping
Returns
Quality

Date of experience: January 12, 2015

Thumbnail of user chrism2545
Ohio
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Price to quality is spot on for the initial trial and order, however availability of sizes and variety in size L Is terrible. I'm resigned to black or navy and never have the opportunity to purchase "designer" styles. $50/month it's steep for a pair of athletic shorts.

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Chris,

We appreciate your feedback on our pricing and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user katym7
GB
1 review
3 helpful votes
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April 14th, 2015

Pleases no one should shop with the company. They should be stopped because immediately you make a purchase they store your card and take £44 out of your account without any warning! The customer service team will say any rubbish to keep the money even if you are saying to them clearly I don't want to make another purchase. The biggest FRUDE I have ever seen operation on line. I asked for my money back after and hours long chat of please can I have my £44 back. They put the £44 back and took it out again thesame day. I now need to ring up again for another long chat of them telling me, am a VIP member. Gosh, is insulting because giving is a name (VIP member)-does not take away the clear fact we are all dealing with modern day Internet theft.

Date of experience: April 14, 2015

Thumbnail of user bethl15
Texas
1 review
20 helpful votes
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December 9th, 2015

Wow, I bought one thing and now I'm enrolled as a "VIP member" which basically means that they will charge you $49.95 every month for clothes for the rest of your life unless you cancel? Who spends that much on work out clothes every month?! Sheesh. Disappointed in Kate Hudson for taking advantage of people who admire her style.

Date of experience: December 9, 2015

Thumbnail of user ashleyb251
Washington
1 review
3 helpful votes
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April 20th, 2018

Nothing is worse than this site. You press the wrong button and BAM up to a random $50 charge onto my card. Not only did they charge my account with a pair of pants that I did not even order. Now I have to wait for said random pants to come to my house, for me to ship them back just to get a refund. Which will take probably three weeks. Your VIP membership charges won't even work if the leggings or whatever you are buying aren't $49.99. Literally this site and customer service is the biggest nightmare, not even worth the 2 leggings for $24.

Date of experience: April 17, 2018

Thumbnail of user kristyns22
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

While I think the leggings are good quality, the value for the subscription price just isn't there. Finding an outfit I actually want is difficult and generally when I do find one it is sold out before I can get it. I have not had good experiences with their jogging bras, they seem fine at first but become so uncomfortable throughout the day. The icing on top is the tax they charge when you finally get to use your membership points. In my opinion tax should be included when you are charged for the membership, not an added cost when you use it.
Overall just a lackluster experience.

Date of experience: June 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Kristyn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user alysons2
Virginia
1 review
5 helpful votes
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February 19th, 2015

I have never had a single order not have something missing. Every. Single. Time. There is something missing from my order. Horrible business model. Horrible customer service. So unreliable. And it takes weeks for your merchandise to show up. Save yourself the frustration and don't sign up.

Date of experience: February 19, 2015

Thumbnail of user leonorg26
Kansas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I don't like their sales practices; they are not correct. I ended up paying much more for a swimsuit and felt cheated.

Date of experience: July 1, 2024

Thumbnail of user bethd116
New Jersey
1 review
0 helpful votes
  • Send Message
September 15th, 2019
Verified purchase

I love the styles available. Just wish there were more bra options for bigger chest woman ie sizes above a d cup. I wear a 36h and most of the time I have to get an xl to fit but then the straps are too big and it still only barley fits

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Beth,

Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services.

Best,
Ivy

Thumbnail of user dzdm
Florida
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

The ladies at the store were extremely helpful. This alone will save the review from only one star.
The clothes on the other hand are the problem. The men's short waist band is horribly made. Also the men's shirt material felt cheap for how much I paid.

Products used:
Shirt and shorts

Date of experience: March 1, 2021

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Dean,

Thank you for sharing your feedback regarding the products you recieved. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user rital314
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

The experience turned frustrating over time. It was great when it first started, but recently everything is constantly sold out. I'd even go in to buy things the first of the month and my sizes were never available. That and prices really skyrocketed. The "high quality for low price" gimmick was lost

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rita,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jaymen9
Arkansas
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I love Fabletics. I have several pairs of leggings and sports bars that I wear every day to workout in and I'm still using the first pair I bought 2-3 years ago. So, the quality is great along with all the different options of colors and patterns.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jayme,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user joez467
District of Columbia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Autopay credits are the worst. Those tokens are useless and take a way value vs buying in cash. I already don't like being forced to remember to skip each month. You sell shorts, not groceries. Who needs a new pair of shorts every month?

Will cancel after the holidays and maybe Re-join again later when I need more shorts.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joe,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.

Best,
Renz

Thumbnail of user josanil
Illinois
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

I have a VIP membership, therefore we are given the perks to make a purchase before anyone else. However, the leggings that I genuinely like are always out of stock. I've been keeping track of how long it takes the company to restock. I've been noticing they haven't been restocked the high-waisted leggings for months now. It's really discouraging every single time I look for them and can't find them, since they're always unavailable. I genuinely hope Fabletics' corporation can do something about this and resolve this inconvenience.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josani,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user bellas90
Florida
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

One of the pieces that I ordered ripped within the first time wear, but their return policy is that all the tags have to be on. I buy fabletics for quality, and when a piece does not hold up for even one wear I am very disappointed.

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bella,

We are sorry to hear if the item you purchase didn't last. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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