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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user tanyar256
Canada
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I have been a member with Fabletics since 2014! I love the leggings, the quality is great. The active wear is supportive and gives me a confidence when I work out that I am looking good and feeling better. Ordering is super easy, delivery is fast, and my daughter even loves the clothing and reminds me every month to see what is new.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

We’re so glad to know you love the items! We love being able to provide the products and services that our members seek. Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user angelicak10
Canada
1 review
0 helpful votes
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September 30th, 2020

While buying my first pair of leggings thinking it was cheap and affordable... I didn't realize that I was in a VIP membership and I needed to pay 49 US dollars every month or press skip month because I've been on tons of clothing websites and never have I ever been on one that charges money monthly. I think that Fabletics is a scam. Just don't bother buying from here.

Date of experience: August 26, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Angelica,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user tylerh718
Washington
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

The initial sign up offer has great value. However, beyond that the value is gone. The credits are near worthless when you consider the variance of cost associated to items that require credits. In a lot of cases you would pay more to buy something with a credit than the item would cost outright. There's no real incentive to keep the membership active.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Tyler,

We value the comments you made about the VIP program and member credit usage. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user cindellc
New Hampshire
1 review
0 helpful votes
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November 4th, 2020
Verified purchase

I ordered items that never arrived, so I was given store credit of about $75, then had a member credit for $49.95. I used these two credits to order $104 worth of merchandise. But was then charged an ADDITIONAL $6, on top of already having more credit than was necessary for my purchase. So, not only did I have my leggings lost, then had to purchase others I don't really like because my first choice was sold out, I was also massively over charged. Something is up with Fabletics. I've been ordering from them for years, but lately, I keep getting scammed out of money and product.

Date of experience: November 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cindell,

Thank you for sharing your overall experience with us. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user juliek293
Illinois
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

I can't get enough of the PowerHold leggings. They are comfortable yet sturdy. Also, the Cashel Midi Logo Sports Bra is really cute! It's like a crop top. I realize that may not be everyone's thing, but together they are a great pair, as the band on the leggings tucks you in and slims you out!

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Julie,

Wow! Glad to hear that you are comfortable with your leggings! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

Thumbnail of user kaythab
Texas
1 review
1 helpful vote
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December 1st, 2020

I had a horrible experience with fabletics. I purchased their two for $24 deal and signed up for membership. One of the pairs they sent me had a hole in it. I contacted customer service. They guaranteed a hassle free return. Fast forward two months later... I have gone back and forth with them on this return for months now... they first tried to give me store credit which would not be enough to purchase a new pair of leggings since I bought the first two pairs in a deal. Then they said choose any legging to replace. I did and they tried to upcharge me ten extra bucks. Mind you this was over a month of going back and forth and slow responses. I finally said forget it and refund me directly. I had already mailed back the damaged pair of leggings. Going on my second month of no refund. I have repeatedly asked for a manager and have been ignored. This company is unprofessional and definitely not quality of customer centric. Get your leggings at academy. Much much better in comparison.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kaytha,

Thank you for sharing your overall experience, especially with our returns and exchanges. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user rosecastlec
Ohio
2 reviews
0 helpful votes
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July 1st, 2022
Verified purchase

I accidentally signed up for membership when purchasing a special introductory offer. They immediately canceled my accidental membership and let me keep the special deal. As 78 YO woman, my guess the two pair of workout pants will last me a lifetime as they are extremely well made and the fabric appears to be super tough although very comfortable.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rosecastle,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user jasonj1111
Idaho
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I wear a size large and most shirts and shorts. None of the shorts fit because either their sizing is either intentionally too tight or just smaller than industry average. The shirts fit okay, but even there the sizing was weird and I only ended up with one shirt. Then I found out that the membership automatically bills you $60 unless you opt out between the 1st and the 5th of the month. There is no way to delay that automatically. You have to log in and remember to do this during that time period. I'm not the kind of person that has $60 to blow on clothes every month so I probably wouldn't ever sign up for something like this anyway, but having an option to delay the automatic credit that they bill you every month would be nice. Fabletics just isn't a brand that fits me so I discontinued my membership. I had to call in and go through a process to do that which I also thought was annoying. You can't just discontinue from your account.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jason,

Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user monicak299
Arizona
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

First off, I some how got signed up for their description and it's 50$ a month! That is unacceptable and don't know how this happened. Everything else I love the leggings great quality love the color love the fit just don't recommend putting your email and if you don't wanna get charged 50$every month!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Monica,

Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.

Best,
Jane

Thumbnail of user brittanyb588
California
1 review
0 helpful votes
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April 21st, 2021

I ordered quite a few pieces from Fabletics. I tried them on the day I received them and the leggings were completely see through. The fabric was extremely thin! I have bought $10 leggings off Amazon that were better quality. The sizing does not match up with their chart. Only one thing I ordered was decent. Will not be ordering from them again.

Date of experience: April 21, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user allieb154
Indiana
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

I love Fabletics! I've been a member for years. My all time favorite product is the PowerHold leggings! I have thick, muscular legs and do a lot of running. They stay up and are very compressed! I also train jiu jitsu and can wear these without falling down as well! I recommend them to anyone and everyone that are looking for a good quality pair of leggings! Fabletics has great quality products for a very fair price.

Date of experience: May 5, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Allie,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user jazp1
Georgia
1 review
3 helpful votes
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January 14th, 2020

When I heard about fabletics I was excited to try! But as you can see it didn't happen that way. My first problem is how they word everything. I paid for faster shipping and they said it will take 1 to 2 days of processing and shipped out. They don't tell you it takes that just to process it then about another week just to ship it out. Once I heard about that I immediately tried to cancel my order I had to call and wait about 20 minutes just to speak to a customer service representative mind you I was told I have a 5 minute wait time, I finally get someone on the phone and they asked my why I want to cancel kinda in an attack way like I insulted them. After my experience and reading reviews from other people I knew this wasn't for me. Anyways who buys workout clothes every month.

Date of experience: January 11, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jaz,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user samanthar498
Wisconsin
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Ordering is quick and easy. It ships fast. Love that you can see the items on models of all sizes. Would like to see it more on the front line. The leggings are true to size. If it's a print pattern order a size larger or you might look funny. Love the power hold

Date of experience: December 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samantha,

Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, affordable items for our valued members like you!

Best,
Nelle

Thumbnail of user taynayo
Connecticut
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Except some pieces, overall it is a nice outfit for a good price. Easy to use the app and easy to exchange when size or Color is not what we expected
Could invest little more on the men outfits and offer more options

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Taynay,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Thumbnail of user beckiw16
Maine
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Customer Service is fine, I guess. To be honest I don't use it all that often. My issue is the fact that unless you are already physically fit, the clothes don't fit and the bras provide literally no support whatsoever. Not a fan.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Becki,

Thank you for writing a review! We value your feedback on our products and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user candiceb82
Michigan
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

I kept getting charged for items I didn't get and a membership I did not sign up for. Every time I tried to get my stuff replaced it was out of stock and I still got the wrong leggings. I won't shop that site ever again.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Candice,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user lisah238
California
1 review
7 helpful votes
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January 2nd, 2017

I didn't realize until today that I've been charged every month on my debit card the last 12 months a $49.99 fee from Fabletics.com. I called the company just now and was told that I should read the small print. If I cancel now, they will allow me to keep the $600 they debited from my card for purchases on their site, however I will not have the VIP pricing anymore. I explained to the representative I don't want to purchase anything from Fabletic's and only want my money returned. Regardless, how can you take money from someone and not allow them to have the benefits that came along with it?

I don't recall seeing any fine print or a choice to select a one time purchase or membership. I do purchase online often, as I don't have time during the day to visit retail stores. I'm fairly cognitive of reading the details that are in front of me.

Stay away from this company. I can't believe Kate Hudson has put her name and face with this company.

Date of experience: January 2, 2017

Thumbnail of user normad169
California
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

The woman attending us was extremely helpful, kind, funny, and knowledgeable. She made me feel so comfortable exploring the store and made my whole experience exceptional. I appreciate her attentiveness and I will definitely be recommending fabletics to all my friends and family.

Service
Value
Quality

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Norma,

Thank you for the nice words that you said about our Member Services Team. It makes us happy to know that you are satisfied with the services that we provide to our members. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user amandag290
New York
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

I was very excited for fabletics and loved my trial run. However, I never received a reminder to pick my new products the next month and was automatically billed. This ultimately turned me off from the service as I felt it was sneaky.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amanda,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user cindyh1056
Australia
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

They cancelled My purchase just before it was supposed to arrive and I still got charged. I have not been refunded. Not only that but even though it said I would be getting free shipping it charged me for that as well. This is my first time trying this brand and I'm extremely disappointed and angry will definitely be cancelled my subscription. Would not recommend!

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

Thank you for writing a review! Your feedback about the order is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user janettec6
Canada
1 review
2 helpful votes
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February 10th, 2015

Ordered for my daughter back in December. It was a Christmas present. I noticed today that there was a $49 charge on my credit card. I called customer service. Scripted operator, which really bugs me. I thought I had signed up as a guest for a one time only purchase but it seems not to work that way. I was put on a subscription with a $49 monthly charge.

Date of experience: February 10, 2015

Thumbnail of user kates53
GB
1 review
9 helpful votes
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November 6th, 2015

Total scam! I was really excited to sign up and receive my first outfit. The quality is good as are the designs. But then I find £44 coming out of account every month because I've automatically been signed up to their VIP membership. Which I didn't want! Also, they give you the option to 'skip a month' so you don't get charged, but you need to do this before the 5th of the month. They send out a newsletter reminding you to do this on the 6th!

Date of experience: November 6, 2015

Thumbnail of user reginal303
Virginia
1 review
5 helpful votes
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July 15th, 2017

Everything was great until I cancelled my VIP membership last year and kept being charged about every other month. This happened while I was deployed, so this was very upsetting to return home to find these charges. They refunded me everything and then it happened again!

Date of experience: July 13, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Regina,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Thumbnail of user bethp408
GB
1 review
0 helpful votes
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May 25th, 2022

Customer service is awful. Money is taken out of your account without knowledge. Refunds not given. Member credits policy is a complete scam. Credits cannot be spent on what you want, only pre-approved outfits. Never seen such a scam
Of a company running.

Tip for consumers:
Don’t sign up. Its a complete scam.

Products used:
Outfits

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about credit usage is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kathleenb396
Washington
1 review
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

Very happy with fabletics! Great quality, fit, selection and service. My daughter is an odd size and has a hard time with the bottom half. Since we started shopping fabletics she has really filled in her wardrobe and feels so confident with what she is wearing.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kathleen,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

XO,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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