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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user damonw130
Maryland
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

I purchased a top and bottom for a trip. I didn't open the package until I got out of the country. When I took the hoodie out of the plastic and put it on it had a razor straight cut. This is the 2nd piece that this happened with.

Date of experience: May 13, 2024

Thumbnail of user emv6
Florida
1 review
1 helpful vote
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August 15th, 2020

I never received my package so I reached out to them and they told me I would have to contact FedEx myself to find out where the package was and get a claim number from them regarding a lost package. After having to fuss with that, Fabletics said that "as a courtesy" they would send a re-shipment. I didn't realize that order fulfillment was a courtesy? Especially after I had to do all the legwork to establish that my package was lost in the first place. Anyway, it has now been almost 3 weeks and I still do not have the replacement package and customer service has been ZERO help.

Date of experience: July 16, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Em,

Thank you for writing a review! We are sorry to hear if you haven't received your package yet. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user pierres23
Spain
1 review
6 helpful votes
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April 4th, 2016

The only thing you can do is buying something for the credits they created, have them ship it and than cancel your credit card. Don't call them before or complain just take the loss and buy something. That is what I did. I liked their stuff but giving you gifts with your own money is absolutely NOT DONE. I called fabletics spain and cancelled my vip membership easy because they can't charge me anymore. They tried to get me back in just to get my creditcard details but NO WAY.

Date of experience: April 4, 2016

Thumbnail of user courtneyb498
Florida
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I need some basics like a white sports bra and there is nothing available. It's like Fabletics keeps such a low inventory or range of designs. I also was looking for a gray legging once and also there was very little to choose from. Also sizes sell out extremely fast. Sizing is off, for instance i wear an XL in the leggings but am a size 10. Lastly, why don't the clothes have sizing in them? When I want to reorder and check the size of what I own it's impossible to find. I find it very hard to shop through the app and am considering canceling.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Courtney,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.

Best,
Zeth

Thumbnail of user juliah25
Hawaii
1 review
4 helpful votes
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October 26th, 2014

Not really a great deal for workout clothing. Many of the things are overpriced even with a "VIP" membership. I don't like that they automatically sign you up as a "VIP" and you have to call to cancel. This process was a pain in the butt. They try to offer anything they can to keep you! I understand they don't want to lose customers, but it was way too many offers and deals to keep me. It got really annoying.

Tip for consumers:
Don't forget to cancel your membership if you don't want to keep paying $50 a month.

Service
Value
Shipping
Returns
Quality

Date of experience: October 26, 2014

Thumbnail of user jaleaho
Massachusetts
1 review
0 helpful votes
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May 19th, 2020

I ordered my package during a pandemic and I was shocked on how fast they came in. My order consisted of two leggings ($24.00) and a sports bra ($17.00). I usually purchase 100.00 leggings from Lululemon and let me tell you I will NEVER go back. Fabletic leggings are unbelievably thick and they wrap your body nice and tight. I have smaller legs and order a Medium and Large because I have a bigger bottom than legs and both fit amazing. I cant stress more how perfect these are but I do recommend getting a size up. Both my leggings were darker colors so they are not see through

Date of experience: May 19, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jaleah,

We are grateful to have members like you who continuously admire our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Thumbnail of user calebt98
North Carolina
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

I ordered several items including 2 pairs of dress shorts and 2 pairs of athletic shorts. I ordered all 4 in the same size of 36w with a 7in inseam. The dress shorts fit great, but the athletic shorts were a disappointment. They were supposed to be a 7" inseam and they almost touch my knees. I have several other athletic shorts in a 7 and even 8" inseam and these are longer than all the ones I own. The bag they arrived in said 7" but I believe they are the 9" inseam shorts in the wrong bag, at least i hope they don't sell 7" inseam shorts that touch your knee. I was disappointed in the shorts but really didn't want to deal with the headache of sending them back.

Value
Shipping
Quality

Date of experience: May 12, 2024

Thumbnail of user tammyi5
Nebraska
1 review
6 helpful votes
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June 24th, 2017

This company will keep charging your card and leaving you no way to delete from their system. I was charged 49.95 twice within a 2 week period. When I called the Fabletics they told me that they couldn't see the charges and I would need to go to my bank. THEY ARE A SCAM-I didn't want to believe it myself. It's too bad because I really liked their products. I hope they get busted soon for the fraud they are committing.

Date of experience: June 22, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tammy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user amandas2296
Ohio
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I have been with fabletics for about 6 or 7 months now and I absolutely love everything I've got from them. I like how I can buy things serperately or they have options to buy already paired outfits. Every single pair of leggings, sports bras, and bags I've purchased from there are still holding up perfectly. No complaints. I'd recommend Fabletics to absolutely anyone of any size or shape!

Service
Value
Shipping
Quality

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia

Thumbnail of user andersont41
North Carolina
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

My experience with Fabletics has been great. I started shopping here because of all the ads I saw on TikTok about the 2 for 24 deal. I saw it almost every time I went on the app. Even when that deal was over, the store still had lots of other deals. Not to mention the member credits you get. Overall lots of different pieces, great deals, solid shipping time. Fabletics gets a thumbs up from me.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Anderson,

Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you! We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

Thumbnail of user angelam460
Tennessee
1 review
0 helpful votes
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March 12th, 2019
Verified purchase

Had a wonderful experience! Customer service is the best! They even gave me a refund of half my money! I had been charged every month for the past six months and didn't realize what was happening. They were very understanding and gave me half of it back. I got a credit for the rest and now I own the best leggings ever, plus some! Thanks Fabletics! I definitely recommend them!

Date of experience: March 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Angela,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Thumbnail of user patrickg909
Canada
1 review
1 helpful vote
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November 1st, 2022
Verified purchase

I still do not have the 3 pair of pants I paid for back in the summer, I spoke with your csr representative and after about half-hour they told me there is nothing they could do and for me to call back at regular business hours. Which does not work for me hence how long this is taking. I tracked my parcel and it 2as returned back to you sometime ago. Still not understanding why the csr rep could not find my order or help me at all.
Was really looking forward to those pants.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patrick,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user madil2
Wisconsin
1 review
1 helpful vote
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September 30th, 2020

The USPS tracker site says my package was delivered but I never received it. I contacted Fabletics and they said "talk to your apartment leasing office." Did that, the leasing office does not have my package. I contacted Fabletics again and they said "wait 1-3 more business days." Did that, still no package. I contacted Fabletics again asking for a refund and they said they can't do anything until I file a missing package claim with USPS. They are making me jump through so many hoops just to get my money back. Contacting USPS, especially given the current climate, is a lost cause. I don't think I'll ever get my money back. The item that I ordered isn't even available anymore. I'll be canceling my membership. I know plenty of other people who have had lost or stolen packages and other companies simply send them a replacement or refund upon the first request. This is so frustrating.

Date of experience: September 17, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Madalyn,

Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered, especially with the delivery of your package. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user tracis266
Arizona
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The men's pants are comfortable and fit nicely.
My husband loves the clothes that he has bought from Fabletics.

Date of experience: July 1, 2024

Thumbnail of user carrieh294
Canada
1 review
1 helpful vote
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November 5th, 2021

Seriously a scam been a vip member a year now won't let me use my credits, get a payment failure but the money comes out of my account, but no order is processed!
No refund has ever been issued, nor do I get my orders.
I loved it up intill 5 months ago when they tell me it's my banks fault not there's, the money comes out but there site does not register it as such, and customer service is a joke.
How do I get my money back its almost amounts to 100.00 usd

Date of experience: November 5, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carrie,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user jonathand744
Virginia
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Website is slow and frustrating to navigate, with most items being out of stock most of the time. When I have gotten products the quality control is bad with the same item in the same size but different colors being vastly different sizes. The clothes are clearly not worth the "list" prices, and the subscription model is just annoying to deal with. Only worth it if there's a great sale.

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user jenniferg2745
Colorado
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I went in store to shop, tried on several items, and decided to join. 2 items were in stock, the rest had to be shipped. I'm still not sure what happened after that. My ordered was cancelled, then shipped again, cancelled, then finally shipped again. I had several conversations with customer service and they were nice, but they couldn't tell me why it was happening. Received one item 3 weeks later, and the last 2 items 5 weeks later! In that time frame I also was billed for my member credit without e-mail notification or anything (but the next two months I was notified). Now I'm honestly just watching to spend my one billed credit and then cancel. This whole experience has been a mess!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user prudencem15
Zambia
0 reviews
0 helpful votes
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January 13th, 2022
Verified purchase

This time around unlike the first order everything went on smooth and I love my purchase however it feels discriminatory and not just with you but many other sports retailers, I am buying from Africa and you accept me as your customers but only limited to qualify for specials and promotions of i was resident in Europe or the US. Yes we qualify for the general discounts but that's it. These promotions need to be all inclusive regardless of where I'm at as long as I'm your customer. It then just makes our purchases expensive I already have additional costs of courier to Zambia and I really wish that all stores could start embracing all customers and not just think their customers are in the states.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Prudence,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had in purchasing on our website. We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.

Best,
Mary

Thumbnail of user lynnt100
Arizona
1 review
3 helpful votes
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June 20th, 2019

I received my first order and loved the leggings. They are perfect. I was happy, then noticed I received an additional charge of $49.95. I called the #on my charge and talked with an (difficult to understand). He connected me with another number to receive my refund. Long story short, this was not Fabletics and I received another charge.
I had to cancel my card and pray there is no further ID issues.

Date of experience: June 17, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lynn,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user caram138
Massachusetts
1 review
2 helpful votes
  • Send Message
August 11th, 2022
Verified purchase

This Company is HORRIBLE. They scam you into a membership. When you try to cancel or get refunded they make it impossible to speak to someone. PLEASE don't get caught in this mess like I did. It doesn't help that the shorts I bought for my son were not what we expected.

Tip for consumers:
DONT USE THIS COMPANY

Products used:
Shorts

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cara,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user bridgetg1
Rhode Island
1 review
19 helpful votes
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March 16th, 2015

I was a member for three months. Everything cute in sizes xsmall, s and medium was sold out every time I tried to shop. They clearly have a stocking issue. Also, you can only cancel your account by calling them, which involves a lengthy sales pitch where they try to get you to stay. And if you cancel when you have a credit on your account, you can't use that credit -- either reactivate via phone or lose $49.95.

Service
Value
Shipping
Quality

Date of experience: March 16, 2015

Thumbnail of user helenl265
California
2 reviews
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

I was a member for many years. Every time new outfits were introduced, they were less and less actual workout wear. I'm at the stage in life where I can afford to buy what I want but these new "work out" pieces are just over the top. I want to work out or just wear comfortable workout clothes. These crazy colors and tight styles just aren't what a 60+ yr old wants to be seen in. I bought for my granddaughters for the last few years but they are no longer interested. I'm switching to Vuori to get better quality and more my style.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Helen,

We are sorry to hear that you are not satisfied with the styles we offer. We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user kristienr
Illinois
1 review
1 helpful vote
  • Send Message
October 10th, 2017

If you live in your workout clothes like I do then this is a great deal. Cute clothes & great quality. YES if you want to get a discounted price then you have to sign up for the subscription, but if you even buy one workout outfit every other month its so worth it to get the deals! Ive bought in store and online. Never had an issue with returns. LOVE that I dont even need my receipt (which I always lose) because they keep a record of my purchases in my account. Bottom line, if you want just a one time deal on a workout outfit this isnt for you. But for us Gym rats its a great deal! :)

Date of experience: October 8, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kristien,

Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!

XO,
Sherry

Thumbnail of user barryn133
North Carolina
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

When trying to order some shorts advertised on TV, I somehow missed the fine print that I would be charged a $50 monthly fee. After requesting to be dropped, Fabletics honored my request. I can't for the life of me imagine purchasing so much athletic clothing to make the membership fee worthwhile.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Barry,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user mariaht36
Pennsylvania
1 review
1 helpful vote
  • Send Message
March 30th, 2021

I write this review as a could've been customer... saw the 2 for 24 deal and thought that would be great, I've been wanting to try them anyway... I get signed up, pick out my leggings, go to checkout and put all of my info in. Only for it to tell me the order can't be processed, check my info. Tried to order again, still the same message but this time I was charged 48 dollars but my order still didn't go through. I called customer service only for him to tell me my order won't go through because I was using a cashapp card and not a debit or credit card? I use this card everywhere else but can't use it here? I asked him if it says that in the fine print somewhere and he just apologized for the confusion. He was rude and I will not be using this service, and by the looks of these reviews it was a gift from God to be declined. For anyone reading this, Old Navy has a wonderful active selection if you didn't already know. Congrats Kate Hudson, your company is $#*!.

Service

Date of experience: March 30, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mariah,

Thank you for sharing your feedback regarding our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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