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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user kats243
North Carolina
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I have been looking for good sports bras for running. The sizing chart is spot on and their high impact bras are fantastic.
So glad I made the decision to try Fabletics. I really like the idea that I can choose when to order again.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kathleen,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user carrieb239
Texas
1 review
4 helpful votes
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June 12th, 2020
Verified purchase

With the exception of powerhold leggings, the quality of clothing is below Target or Walmart. The bras don't fit well, tops fit awkwardly and not correctly proportioned. Fitted tanks don't have "underwear" for the girls, fabrics start to show major signs of wear after 1 wearing/wash, and WAY overpriced considering quality. Oh and they are always out of stock of the only thing I like the full length, powerhold leggings without pockets

Date of experience: June 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carrie,

Thank you for writing a review! We always aim to deliver products with good quality at a reasonable price. We are gutted when we miss the mark. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

Thumbnail of user brendad529
Iowa
2 reviews
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

I was very disappointed to learn that in order to receive the extra discounted price I would have to send back my shorts. This just doesn't make much sense to me. The shorts had been 50% off when I placed my order and before I even got them in the mail they went to 60% off. I felt that fabletics should of adjusted the price without me sending back my shorts. It cost me $5.00 to get my label printed out at the store. I told customer service that I didn't have a computer to print label out when I spoke with him over the phone.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brenda,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user johnnief31
Indiana
2 reviews
0 helpful votes
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August 1st, 2022
Verified purchase

I ordered 2 identical pairs of men's shorts, just different colors. One pair was much shorter than the other. I prefer a little longer leg length in my shorts and the one pair will not be worn by me. Wasn't real impressed with the zipper side pockets. Not real easy to open and close.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Johnnie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the length and quality of your shorts. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user catherineh912
Connecticut
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Loved buying outfits and the choices. I tend to get complimented on my style choices. There is a difference when you purchase from Fabletics and other vendors. Turn the clothes inside out and the clothes will last for years.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

Thank you for trusting us to be your source for top-quality items. We are grateful for doing business with you. We here at Fabletics do our best to provide the best service and quality products. Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user kianam3
California
1 review
6 helpful votes
  • Send Message
December 10th, 2017

Wow,

DO NOT give your business to "Fab"letics. They border on the unlawful with their hidden charges and their pathetic five day skip window. If you forget they charge your card and give you no way to get your money back. Disgusting business model, terrible customer service, and super LOW quality products. Basically all-around terrible. I have been waiting MONTHS to have my issue resolved. Infuriating... and I am not alone. Scam-letics

Date of experience: December 7, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kiana,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user aaliyahk3
Missouri
1 review
1 helpful vote
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April 26th, 2019
Verified purchase

I would describe my experience with Fabletics a good one because everything went very well. The only thing though is that I wish that I had gotten smaller sizes but overall my love for Fabletics is huge. Thank you.

Date of experience: April 23, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Aaliyah,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.

XO,
Ivy

Thumbnail of user devinp80
Maryland
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I have been buying from Fabletics for close to 5 years. They have not kept up their styles as much as they did previously. The fabrics that are durable and sought after are always out of stock. They do not have enough designs and diversity.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Devin,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jamiec1020
New York
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

It takes Longer than usual to receive order. Orders ship in multiple different packages. If you need to exchange for different size, plan or it being a good 3 weeks before you actually get to wear what you purchased.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jamie,

Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user alyssam396
Illinois
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Customer service doesn't care at all about the situation they just want to bribe you to stay with credits… refused to give me refunds on items I received got credits instead… products didn't fit and they refused to exchange.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

Thank you for taking the time to leave a review. Your feedback about the item did not fit and our service is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user elyssah7
Arizona
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

Fabletics is THE only place I will order or buy my athletic active wear. They are durable, I am a mom of 6 constantly running around and doing stuff. I am also a gym junkie and these hold up to squats, burpees and everything in between. They are squat proof, you can't see through them at all! I also use them for sitting and lounging on the weekends. Fabletics are the best!

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Elyssa,

We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

Thumbnail of user genniav1
Georgia
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

The Facebook ad showed 2 for $24. That's what I only wanted and paid by PayPal. Then I got a PayPal billing for $59 monthly agreement. I did not request. Your item is good but a monthly purchase is far from needed. Thanks for refund

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Gennia,

Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user erich2381
Ohio
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

My 3 boys are very athletic complaining of sweating under the hips. So I purchased fabletics underwater for all three, they all agreed how great the underwater are comfortable and controlling of moisture. I would highly recommend this garment.

Date of experience: August 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Eric,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user aleksandram30
California
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

I'm super happy with quality of all the clothing I received, and cheap price you get with vip membership. The big variety of styles and materials is very nice as items i'm buying are never repetitive. I love it!

Tip for consumers:
Only thing I don’t like that you have only 5days window to skip the monthly charge and I always forget in time so I’m ending buying stuff every month

Products used:
Everything

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Aleksandra,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user alicem560
Texas
2 reviews
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I had cancelled my acct and someone got my information and placed a fraudulent order with my name and credit card being shipped to New York. When I received the shipping notice I contacted Fabletics right away. Their customer service was rude and would not resolve the problem. I will never do business with this company again.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alice,

It is with great regret that we received your feedback regarding our VIP program. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user lanac122
Canada
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

I've been shopping on fabletic for at least two years and every single leggings or sports bra or shorts I got from them is a great quality and fits perfectly. Last time I ordered some joggers for my husband he can take them off that's how great the quality of them is. Love it and me too

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lana,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user brendans117
Maine
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

When your competitors are able to process and ship items in a couple days there's an expectation you do the same. In general shipping is slow, and the provided tracking information is blatantly wrong. The products are high quality and affordable, but your logistics suck.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Brendan,

Thank you for taking the time to write a review of our shipping process! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user brigettel11
Arizona
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I want to shop when I want to shop. I'm lazy and poor. I don't want to have to manage my account every month. I just want to be able to purchase something when I have the money available. I really love the clothes, I don't want the responsibility of monthly charges.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Brigette,

It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user harryettej1
Colorado
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

Oddly enough I get all emails from Fabletics but I haven't received a 1st the month email in over a year. Of course, I have been charged several months for not cancelling and I'm told by several customer service reps that I should put the date on my calendar so I can log in and 'skip a month'. I have been a Fabletics customer since this program first began and this issue started about a year ago. Why should I be charges for something that I believe is your error and you won't fix it. I also believe that the quality and selection have gone down.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Harryette,

We value our members, and your feedback about your VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user michellet1373
Arizona
1 review
0 helpful votes
  • Send Message
January 14th, 2022
Verified purchase

My issue not resolved and I doubt it will be.
Fabletics advertised as member benefit you will receive 20 points for each review. I have not received any points since May 2021.
Member service chat person, Honey, said the take about a week to be approved and post. I explained I haven't received any since that date and I have several reviews to complete.
My issue was not resolved. Very frustrating.

Service

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our reward program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user johananb
Florida
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

I've exchanged quite a few items in store cause I ordered them online and they were not the right size for me and they were always glad to help and made the process as comfortable as possible. Beside, I can attest to the quality of their clothes. I've been wearing them for a year and a half and those items still look and feel almost new. Prices, specially when there is a deal (and they almost always have a deal), are way better then the competition.

Date of experience: March 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Johanan,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Thumbnail of user laurab3403
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Prices on CANADIAN site are in USD. No mention of it anywhere! This is absolutely insane and I consider it fraud.
Only able to take advantage of ONE of the welcome deals (pants OR swimwear), but once again, not mentioned anywhere. But when I returned 1 of the pants, I didn't get compensated and get my bikini sale.
I am really disappointed and would not recommend Fabletics to anyone. I didn't even talk about the fact that they charge you for a credit if you forget to cancel. What a way to take advantage of people! It's completly useless to have a membership since the only time you get a good deal is when you get the new member deals.
I'm sorry, but it's my experience.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our pricing and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user sophiez24
New York
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Fabletics's core product – leggings and other athletic/athleisure – is great, but they have a few problems:
The motion365 fabric is the best, but the monthly outfits almost always have powerhold or oasis pureluxe leggings, which simply aren't as good!
The website is SO BUGGY it's insane. As someone who works in tech i'm a little scandalized at the web performance

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2024

Thumbnail of user bobbyp112
California
1 review
3 helpful votes
  • Send Message
March 20th, 2021

I purchased a few shorts from here a few months a later I seen they charged my card $49 every month for the last couple months so I called to see what was going on there customer service was the worst customer service I ever dealt with and very unprofessional I would not recommend buying from here, buyer be aware! Make sure when you check out read every single word they will sneakily sign you up with there subscription.

Tip for consumers:
Make sure you read the terms and conditions!!

Products used:
Shorts

Service
Value
Shipping
Quality

Date of experience: March 20, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Bobby,

Thanks for writing a review regarding your overall experience with our VIP Membership program! We value your feedback, and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user lorig566
Florida
1 review
0 helpful votes
  • Send Message
February 17th, 2022
Verified purchase

I have been disappointed in the style choices for the past 4-5 months. It simply has not been appealing to me. And, the items that I do find myself interested in purchasing when I go to select they are no longer available.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lori,

We are sorry that you are not pleased with the style of our items. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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