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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user julies2713
Michigan
1 review
1 helpful vote
  • Send Message
January 1st, 2023
Verified purchase

Fabletics has awesome advertising, but the merchandise shown is almost never available in the sizes needed. If you find the pants, you can't find the top.
When you do finally order, they don't show up for more than 10 days.

I keep thinking it's me, that I'm not following when new stuff drops, but it seems it would be a priority to show people who are members the good stuff first.

Just talked myself into canceling my membership. I shouldn't need to wait.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user bobbyk127
Pennsylvania
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Clothes are decent quality although after a few washes they go downhill fast. Size is all over the board. A medium in one pair of shorts is far to small whereas a large in another style would be big on Andre the giant… Im 5'10" the hoodies on their models who are 6'3 say "medium" and reality it's closer to a normal XS. I got an XL hoodie and after one wash it shrank far beyond a small. Also returns… I returned an item from the monthly subscription of $55 bucks with shipping, they returned $2.88 on my credit card for half of my order that was sent back.

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bobby,

We appreciate the feedback you shared regarding our product quality and sizing. Our Member Services Team will contact you right away to help you.

Best,
Clark

Thumbnail of user carolk1253
Florida
1 review
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

During a sale I purchased sweat pants and a top. Both were of very good quality and I especially love my sweat pants. The only problem was I didn't realize by purchasing the items that I became a member until I got the first withdrawal of $49.95 from my account. I called the company and they were very polite and courteous. They immediately discontinued my membership with no hassle. Excellent customer service

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Carol,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Thumbnail of user breahd
District of Columbia
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

I have bought a lot of clothes from Fabletics, and I'm a very active person. The outfits that are suitable for high impact are limited in number and have less aesthetically pleasing designs. They also tend to start falling apart—stretching, holes, rips at seams, unraveling seams—within 3mo of use.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Breah,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user laurenr25
Texas
1 review
6 helpful votes
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September 9th, 2015

Clothing okay. I have about 6-7 months worth of outfits. All okay, but I can honestly get better quality from TJ Maxx/Marshall's. Comfy though and very different in style. In regards to cancelling- I called in the morning (8:30AM CT), very little wait. They did go through the dialog (mentioned in a different post) trying to dissuade me from cancelling, but when I told them "I don't have enough money to afford" (which is true- $50 is a little steep for some for 2 articles of okay clothes) I think he felt awkward enough not to press the subject. Just a tip for anyone cancelling. Fairly painless when you put it honestly. Overall, I am glad to be uncommitted to the website. For a while I hadn't even gotten a reminder email so I kept getting the charges on my account :(. Kate needs better operating/business practices if she wants to keep this brand/Company profitable.

Service
Value
Shipping
Quality

Date of experience: September 9, 2015

Thumbnail of user faiths40
Canada
1 review
12 helpful votes
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July 31st, 2018

I ordered 100s of dollars from them over 8 months but last time they didnt ship for 9 days and when I called they made it seem like it was my fault even though I was never informed of the problem. They offered me 20% off my next order as if that would make it any better and then now I keep getting charges to my account. Customer service line never answers or disconnects half way through

Date of experience: July 28, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Faith,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user kateb70
GB
1 review
7 helpful votes
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February 2nd, 2017

I foolishly joined the VIP programme last year. After realising how it worked I rang them to cancel my membership. Managed to get 60% of my credit back. After making a purchase with the remaining 40% of funds before christmas I now see that they have taken another £44 from my paypal account in January- Fraudulent!
I have just set up a dispute with paypal over the transaction and have blocked fabletics as a pre-approved vendor... Whish I wasn't aware that I'd even done!
How anyone can hold their head up in public as the owner of this company astounds me- Kate Hudson should be ashamed of herself.

Date of experience: February 2, 2017

Thumbnail of user seand534
New Jersey
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

Was very annoyed after learning I was paying for a "membership". That alone will likely be the reason I never purchase again. In addition, going on the BBB website and see every complaint being the same as mine. How is it still the case that this is going on? Until the company develops some kind of sense I will not be a customer.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Sean,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user williem282
Ohio
1 review
0 helpful votes
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August 19th, 2022

This compony lead me to believe that i was purchasing three pairs of underwear for a little over twelve dollars! Far from the truth! You have to become a member to receive that so-called deal! Needless to say i won't be buying anything from them EVER AGAIN

Service
Value
Shipping
Quality

Date of experience: August 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user katiej15
Illinois
3 reviews
13 helpful votes
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August 11th, 2014

AWFUL. Will charge your card monthly unless you 'skip' your outfit between the 1st and 5th of every month. Will not even let you cancel your account unless you call them. Even chatted with an online 'representative' and they told me I can not cancel online and I need to call them. If I signed up for my account online, I should be able to cancel online. What a scam. I wish I could give Fabletics zero stars. Never been more disappointed and disgusted in a company.

Date of experience: August 11, 2014

Thumbnail of user debbik14
Florida
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

I enjoy shopping at Fabletics for clothing to work out in. The collection is vast, and the quality of the clothing is excellent! The only negative I have is that when I order online through my computer, the checkout always knocks me out and says my cart is empty. So if I want to order, I must do so through my iPhone.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Debbi,

It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user jodyk7
Utah
1 review
9 helpful votes
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November 10th, 2014

Advertised full outfit for $25. Yet they didn't have any of the styles that come at the discount or sales prices in my size. Tried logging on with several different names and different sizes just to see what would happen and yep it happened again. Full price items are the only thing found in my size whether I am under my medium or my large pseudonym. I actually tried calling them and they were so rude that even if it wasn't all a misleading scam, I wouldn't ever do business with them. Found out later through reading other reviews that I really dodged a bullet by not doing business with them. Any company that keeps there business practices in the fine print is not worth doing business with.

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2014

Thumbnail of user coltonb56
Wisconsin
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Ever since I joined Fabletics I have loved everything I've ordered. From their sweatpants to their golf polos. Everything is fantastic quality and extremely comfortable. The only reason I can't give it 5 stars is Because of their shipping delays. My orders have always been delayed by a week +, and sometimes take 3 weeks to arrive. I understand the world we live in now, but I wish they wouldn't give me an expected delivery date so soon knowing it will be at least another week before it gets to me.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colton,

Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user isabellap14
Texas
1 review
5 helpful votes
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May 25th, 2019

Absolutley horrible, never did i see or was aware they were going to be taking 50$ (actually 70$ for me since im Canadian) out of my account every month for literally nothing! They advertise that its a free membership and that you dont have to spend ANY money yet they just take money from you if you dont "skip the month" which i was never informed about as when u first purchase something ur able to join the membership for FREE and does not say anything about a monthly charge. AND you have to remember to skip EVERY month?! Whos got the time!? Kate hudson is scammer and there is no reason she needs any more money but takes the money from people withtout disclosing all the information. Shame on you kate hudson whatever it is ur famous for (acting? Barley.)

Date of experience: May 22, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Isabella,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user emilyz271
Kentucky
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

Waited weeks for a package of Christmas gifts without any update to shipping status beyond a label having been created. I called Fabletics and was made to hold for 10+ minutes to connect to an agent and then to have my situation researched. I was given a refund for many of my items because the time period between purchase and my call was too distant. They had already sold out of the items I had paid for. I was rudely told multiple times that I should have called sooner. Not sure how the responsibility falls on me - the customer. Being that it was within a few weeks of the holiday, I couldn't find anything from Fabletics and had to take my business elsewhere.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

We regretfully note that we have received your comments regarding your purchase. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user kellyv324
Michigan
1 review
0 helpful votes
  • Send Message
August 8th, 2022
Verified purchase

I kind of feel ripped off being charged a monthly fee saying that I can get something for $80 worth. Can't imagine a sweatshirt or a pair sweatpants or leggings being worth $80. And then when I have my daughters look it says they can get things for $23 where I just got charged $54. Very discontent and upset about this whole process

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for taking the time to provide us with your thoughts on the VIP Membership fee. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user abigailn26
Idaho
1 review
0 helpful votes
  • Send Message
October 4th, 2020
Verified purchase

All the leggings I've ordered from fabletics are amazing and good quality. I'll exercise and dance in them all the time, but I recently ordered some joggers/sweatpants and the stitching has completely fallen apart in the crotch area. I only wear them at home for relaxing and so I don't know why they've work out so quickly. It's a shame. They're so comfortable.

Date of experience: October 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Abigail,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cassandrag137
Kentucky
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I have been a member since spring of 2020, I have tried multiple times to order running shorts, and I have still to this day never been able to get a pair. Other items that I want are also often out of stock, particularly petite sizes, and I try to order on the first day. The products are good, but I often end up having to skip a month because what I want is rarely available. In fact when I do order, I'm usually settling for
Something else (typically something on sale) and not what I want the most. I have thought about canceling multiple times, but have hung on in hopes that this will improve. I have however found good prices when things go on sale and have ordered many tanks at a reasonable sale price. I wish there were more running shorts regularly stocked, and more petite leggings.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Cassandra,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user laylaw1
New York
1 review
11 helpful votes
  • Send Message
February 4th, 2015

Do NOT sign up. Clothes are undersized and cheaply made. Cannot reach anyone at customer service and will be contacting my credit card company to deal with them. Cannot reach anyone to cancel the VIP service. Will be sending things back with a return to sender sticker..

Tip for consumers:
DO NOT JOIN!!

Service
Value
Shipping
Returns
Quality

Date of experience: February 4, 2015

Thumbnail of user kelleya75
Kansas
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I strongly dislike giving people wild mark downs to join an auto draft membership. The clothing is wildly overpriced to begin with. Even the discount you get with the membership, the outfits aren't worth $49. I don't like the way outfits are paired, forced into getting outfits I don't like just for the sake of using the credit… because everything is out of stock in my size. The 7/8s pants are ugly, find it odd there's only a few in store or online in full length leggings. If they can afford to sell leggings 2/$24, there's no reason they should be regularly priced at $85 for a single pair. That's greed and manipulation for a $49 auto draft monthly.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelley,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user adriennav1
Georgia
1 review
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

I love the product that I purchased. Very comfortable and soft. I did not intentionally select the high priced VIP plan. Fortunately, I was refunded the two automatic debits I incurred. Customer service was very prompt in responding to my concerns. Refund was quick and hassle free.

Date of experience: August 22, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Adrienna,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user gessicah
Nevada
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

It is very frustrating when I get an email showing all the new stuff there is. But some of the items aren't even an option. I also find that the sizes are very limited and sell out fast. I am not a fan that I already pay a 49$ member fee and when I use my credits I have to pay an additional fee. I feel the items are over priced at that point. I would love to see more pattern options in the near future.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gessica,

Thank you for writing a review! We appreciate the feedback you shared about our selection. We will contact you shortly to further assist you.

Best,
Dean

Thumbnail of user ashleyo342
New Jersey
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I thought the idea of "credits" being used was going to be nice, but I realized some small items that equal one credit seem like a waste of my money. I don't feel like I'm getting anything out of "being a member". I want to cancel actually. It's been too long- same kinds of clothes over and over- and seems like offering less and less for the money.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for your review. For assistance with your Member Credit concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user andreab1540
Virginia
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

Had a membership but never had anything that I liked. Styles are all the same. Tried the store and they had very little inventory. Ordered some items and they sent them all to the incorrect address and didn't send exactly what we ordered. Always a frustrating experience

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user joys268
Florida
1 review
0 helpful votes
  • Send Message
September 1st, 2020
Verified purchase

My first pair didn't quite work so I asked to do an exchange and they helped me find the amazing pair I have now that has pockets! Love the flexibility of the pants, and I literally forget my phone is in my pocket it is that comfortable.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Bonita,

Happy to hear that your concern was taken care of! Apologies once again for the troubles, but happy it all came together in the end.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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