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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user meaghanf10
Canada
2 reviews
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

It's easy to skip a month and order when we you want if you don't want to pay the monthly fee. The clothes are great quality and I've enjoyed everything a lot so far. The fit was correct to my measurements and there is great size inclusion

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Meaghan,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user deborahw1921
Iowa
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

I am not a very tall person and I would liked to have purchased clothing for people who are on the short side. Whenever I ordered something I ended up giving it away because the waist came up to high. Also, when and if you decide to cancel you must call and talk to someone. When you call they try to talk you into keeping your account and adding other services.

Date of experience: June 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deborah,

Thank you for writing a review! Your feedback about the sizes we offer and membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user stellam179
Canada
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Like the flexibility of the monthly membership. Clothes are excellent in terms of variety and quality and consistent sizing. Prices are reasonable especially with all the terrific sales that happen. Excellent shipping and return policy. I recommend it to others to join.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stella,

Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Renz

Thumbnail of user bethaniej3
North Carolina
2 reviews
0 helpful votes
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January 13th, 2023

I'm not going to say anything about their "reward program" (a total scam). But I did decide I wanted to get a bra from their website with a new line they have. So I ordered it at full price/expidited shipping. They sent the shipment to my mother in another state, even though I've never lived there or had anything shipped there when I was a member of the reward program. I should have taken the lesson a few years ago when I tried to work with their customer service department. Trying to get in touch with anyone there is a joke. You have to call to get anything done and their service is terrible.

Tip for consumers:
Don’t use the site

Products used:
Bra

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user maggiep178
Florida
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I tried to send an invite to my sister to join Fabletics, the site said her email address was already in use. She has never signed up for Fabletics. I tried 3 of her email addresses, all would not send. I tried to review some of the clothes I've received. The review wont save because some of the required fields are not functioning properly and wont allow you to enter information. Over all I love my products but the site and app need some serious attention.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Maggie,

We appreciate the feedback you shared regarding our user interface. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user luisr912
Florida
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

I was driven to the site because of a sale that was advertised, than I was put on a monthly membership without my knowledge (yes probably on the super tiny small print) plus my item took over two weeks to be delivered

Date of experience: May 15, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Luis,

It is with great regret that we received your feedback regarding the VIP membership and our shipping policy. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user brittanyh130
Missouri
1 review
0 helpful votes
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December 7th, 2019

I did a lot of research before I placed my order because the reviews made me SO nervous! So I placed my first order and I had to sign up in order to be part of the Black Friday deal. I immediately called customer service and asked to be removed from the subscription, which they did offer me a coupon if I didn't cancel but I told them I was sure I wanted to cancel and they canceled for me without any hassle. I ended up getting 4 pairs of leggings for $50 which is a great deal as long as they are decent quality. The package arrived in about 3 days which was super fast. The pants I received seem really high quality which I was really surprised about. They fit well, though they are kinda tight around the tummy they make my butt look good also! Overall I'm pleased with the experience, just make sure you understand the subscription that you're automatically signed up for. You can cancel anytime for no fee, just call customer service.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

XO,
Ivy

Thumbnail of user jessican1330
Ohio
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I love Fabletics so much! I always get things for gifts for friends and of course updating my own wardrobe with the amazing new colors and prints they come out with each season. They fit so well and are worth the price!

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user kaileyk8
Iowa
1 review
0 helpful votes
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July 21st, 2021

I placed an order over 5 weeks ago and I have yet to receive the package or even get notified that it has shipped out yet. I have chatted with costumer service on week 2, week 3 and now on week 5 and they all tell me different things such as, an item being out of stock and they are waiting for it to come back in stock to ship my package. Each time I talk to someone they tell me my package should ship out the following week, but it hasn't. This is very frustrating and something like this should not take 5 plus weeks to ship. I am very dissatisfied with this company.

Service
Shipping

Date of experience: July 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kailey,

We are sorry to hear if you are unhappy with our shipping and handling. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user jenniferl607
Washington
1 review
3 helpful votes
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August 28th, 2019

If you advertise items on sale, clearance prices - then charge me full price when I go to use my monthly subscription payment at check out... charging me triple the price advertised... I will not go back. Besides that - the quality can be found at Amazon for half the price you pay here... and it doesn't take 2+ weeks to receive it. I've tried this subscription 2x - both times I canceled after only a few months. OVER Priced and switch and bait.

Date of experience: August 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jennifer,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user sandrao23
South Carolina
8 reviews
25 helpful votes
  • Send Message
September 28th, 2016

What if you can not afford to be and, VIP?!
Does that mean if you are( not rich) have to join the VIP Club for 50.00 and, get a new out fit every month.
I can not afford to be a VIP but though,
I just though anybody could just pick one out for 25.00 outfits without having to join some High Society Club.
Just telling you honestly how I fee!.
Thanks,
Sandra

Date of experience: September 28, 2016

Thumbnail of user nicolam176
GB
1 review
0 helpful votes
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March 6th, 2022

I have been trying to return 3 items since 4th of January. 10 collections have been booked now and Hermes have failed to appear at any of them. Customer services solution each time is just to book another collection! That is clearly not working, how many days do i have to waste sitting at home waiting for Hermes? Fabletics have had my money since December 12th and i want it back. Pathetic customer service and returns process, won't be buying from ever again. I have opened a chargeback with my card company, as it looks like that is the only way i'll get my refund.

Service
Value
Shipping
Returns
Quality

Date of experience: March 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicola,

Thank you for the feedback! We are sorry to hear about the poor service you have experienced with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you immediately to help resolve any concerns you have.

Best,
Jane

Thumbnail of user daniellek384
Wisconsin
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

It would be rated higher but you can't cancel the VIP which is annoying. That should be changed because I don't like $53 being charged to my account every month and having to remember to cancel it the first of the month.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Danielle,

We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user valentinam37
GB
1 review
0 helpful votes
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June 12th, 2020

The company clearly tricks you into paying 49£ a month by hiding the cost in the fine print at the end of order emails and in the terms and conditions. Practices like these are illegal and this company should be shut down.

Date of experience: June 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Valentina,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user marciad305
New Jersey
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I love the product however the time it takes for the products to be delivered is to much. Keeps me from wanting to purchase because I dont know how long it will take to come in. Getting anything new for a special event cant happen due to the extended ship time. I also dont like that because I sent a package to my daughter Jasmin, my account name was changed. The account is for Marcia Deatherage not Jasmin Havens.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jasmin,

We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user aidanq1
New York
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I was really let down by Fabletics. The shorts looked good and were priced so well, but they need to work on their inventory and customer experience first.

I ordered some shorts but they came in the wrong size. After struggling to find anyone who would answer me from their customer service team, I finally found someone who told me the shorts were sold out and I'd have to wait a month until they're re-stocked. I thought it was crazy that a color as simple as black would take a month to restock but I went with it. When the month mark rolled around, I tried again and again, the shorts were sold out. No one on the customer service team could tell me when the shorts would be back so I wound up canceling the order entirely and canceling my membership.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aidan,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user connier115
California
1 review
0 helpful votes
  • Send Message
September 15th, 2019
Verified purchase

I just love love love the leggings from fabletics. They hold, compress and most important to me, since all eyes are on me all the time (fitness Instructor) no see through! I do not buy any other brand. None compare to fabletics!

Date of experience: September 12, 2019

Thumbnail of user eloisao2
Michigan
1 review
0 helpful votes
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December 1st, 2021

Order online took almost a month. Items you didn't received and keep insisting that they have a picture that it was delivered but don't give you the copy. They insist to give you a store credits instead of a refund. BE AWARE!

Tip for consumers:
If you don’t received your online orders after 15 days cancel it because they will insist that it was delivered and they have a picture but they won’t give you the copy. Only store credits not a refund back to the credit card.

Products used:
Work out pants and shirt

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Eloisa,

We appreciate your feedback on your shopping experience with us! We've sent you a request to www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Thumbnail of user chasitys41
Georgia
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I wasn't very excited about spending soo much leggings with Fabletics, but after Old Navy changed their material I was on the hunt for a good supportive legging to love.
After reading all of the reviews and doing research with which legging would fit my needs, I purchased the Define style. Everything is great, except the waistband. And to me the waistband is the most critical part because when going about daily activities and working out you don't want to constantly have to be pulling or adjusting your pants out in public! I thought maybe there would be a difference with the high waisted define legging but still ran into the the same issue.
I really wanted to love this brand. Out of 100, I would give them 75.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chasity,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user nancya1340
Maine
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Ordered from the two for $20 sale but prices in cart came up as $15 despite being marked mix and match 2for $20. Called customer service and they were no help at all. Not sure they understood English - my first language. Cancelled items not honoring advertised prices.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nancy,

Thank you for your purchase. For assistance with the promotion, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user jemmao2
GB
1 review
3 helpful votes
  • Send Message
June 10th, 2017

Do not buy from here. The quality is poor for the price. The customer service is awful, you can never get hold of anyone and when you do you get cut off. They hold on to your money as it takes so long to get a refund. They also get you to sign up to a VIP programme that takes money from your account with out you realising. I will never use this company again.

Date of experience: June 8, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Jemma,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with Fabletics. We value you as a member and want to make things right! A member of member service will email you within 48 hours.

Best,

Samar

Thumbnail of user carrien25
Virginia
1 review
4 helpful votes
  • Send Message
January 19th, 2019

I hope Kate Hudson sleeps well at night knowing her company just took $49.95 from a single Mom with two jobs. That's not very nice. It's very shady. I'm super bummed because I work in the fitness industry and I really like this brand but I feel like they totally bamboozled me in to the VIP membership, without explaining what it was or how it worked, and it wasn't until my bank account was debited $49.95 that I even realized I was a VIP member.

Date of experience: January 17, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Carrie,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user lindah4362
New York
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

When I eventually opened my order which came in separate packages, I hated the printed 1 tremendously... it didn't fit well either & it had no pocket... which is my main draw to your product. I had called also to find out what happened to my order, I didn't realize it was coming regular mail. As mentioned in my original share, I am 4' 11" and was concerned about the fit... well the large fit but gathered at the ankle & the medium was great at the ankle but was lacking in the waist area. 1 legging had my valued pocket & the other had a pocket that might hold 1 debit card. With my busy schedule I had not returned the ugly shapeless print & I suppose it's too late now. My focus is not on ordering more at this time.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Linda,

We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user jodib359
Colorado
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have credits that build up b/c there is never stock in my size... i sometimes by items i don't need just b/c i have points and there is no stock in items i do need. Additionally, there is not a ton of variety in tops. Seem to be stuck in a rut w/ crop everything which i get is the trend right now but how about some classic/timeless pieces.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jodi,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user belindab327
North Carolina
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

I ordered products for myself and daughters for Christmas. My daughter's were happy with the leggings. I like the quality of my leggings and sports bra I bought for myself. However the website was difficult to navigate. The process of requiring you to join a club just to buy clothing was very difficult and confusing. I personally do not need $50-75 worth of active wear every month. I would only repeat this if desperate for a gift.

Date of experience: March 2, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Belinda,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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