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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user beverlyh776
Virginia
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I saw the commercials thought this would be the best site to find plus size leggings even though the price was very high and the "membership". I wore them for physical therapy they were high waisted didn't stay up and I thought too expensive to keep the rest of my order so I sent it back. I didn't like the quality

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Beverly,

Thank you for taking the time to let us know about your thoughts on the products you go from us and the membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user anaa180
Canada
1 review
1 helpful vote
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June 12th, 2020

First I did my membership because I wanna buy a legging. The site shows me that I could buy 2 for $24. So I tried to buy it and in the end, I only received 1. I got upset and thought never to buy there again. And now discovered that they charged me $49 for the membership. I never authorized that. I got to cancel this stupid membership by call. But I never get to talk to a live agent neither by chat or phone. It's the worse company I ever tried to buy things.
I really do not recommend. Will only get you headache

Date of experience: April 11, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Ana,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user angelar337
California
1 review
0 helpful votes
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December 11th, 2018
Verified purchase

The UI of the website is clean and easy to navigate. Filtering options is easy to find exactly what I need, and I LOVE how the reviews can be filtered by size... brilliant! Beginning to end, Fabletics has the order, and even the return, processes down to a science.

Date of experience: December 9, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Angela,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user davidb8251
Utah
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I ordered a pair of pants and 2 pairs of everyday shorts and the materials are great but the leg size is weird. The pants were like wearing a parachute on my legs. I am looking for more fitted leg and stretchy waist pants. Solid sale but looking for something else.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the product's fit. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user nathalieh36
Canada
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The site was very easy to navigate through, the measurement chart was very helpful, and there are so many choices! It was a great first experience! The order arrived quickly and I am very happy with all my purchases. Everything fits perfectly, and the clothes are so comfortable. I am hooked!

Date of experience: May 26, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Nathalie,

​We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user katheryns2
Texas
1 review
8 helpful votes
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September 3rd, 2014

I tried and was disappointed in the quality of the sports bras, however, I am a runner and used to sturdier garments. Even though I am small chested and would only use for yoga, I still think the quality could be better. One of the long sleeve tops I ordered was as thin as a kleenex. Also, when I tried to reach Customer Service, I was on hold for over 21 minutes. I cancelled my membership. The only favorable part was the design, it just wasn't carried over into the quality.

Date of experience: September 3, 2014

Thumbnail of user aprild258
Connecticut
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I like the leggings. The bra I got doesn't have any support but maybe I just chose the wrong style. Every time I see an add, the clothing advertised is never available. I'm still a VIP member but I find myself skipping every month because what I want is never available.

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello April,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user davidg5153
Missouri
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Used a third party shipper to get to post office and my package did a tour of America to never get to me and had to get another order sent out. Then silently was signed up for a subscription because I placed a order. No where did it ever say if you create an account you'll be signed up for a monthly subscription that does nothing.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user haleyn53
Alabama
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I still love the leggings but that is about it. The rest of the styles is not flattering or stylish. The membership fees along with the new taxes has made it out of budget for my taste. I ended up paying total $68 for one pair of leggings for the month.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Haley,

We value the comments you made about the selections that we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user alejandraa80
New York
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

This store has some good quality workout gear. The site is easily accessible and easy to use. The only thing I don't like is the going back every month to skip the month because I always tend to forget. Oh

Date of experience: June 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Alejandra,

Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services. We will email you for assistance.

Best,
Tina

Thumbnail of user jessicaf1464
North Carolina
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I absolutely love my Fabletics. I have spent well over $500 in the past year on their items and I havent had any issues at all. No holes, no tears and the price is right! I love shopping the sales too! I have used other companies (no names) and their prices are double Fabletics price and the quality is not worth it. Fabletics every time. Please don't change what you are doing Fabletics, I love it!

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user rebekahh79
Utah
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I've ordered three different outfits and they have all fit differently and I've tried different sizes. Not impressed with the design and the style of most items and would rather spend this money at Nike and get better quality items.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebekah,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user dorothyb327
Pennsylvania
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I'm fairly new to Fabletics and have purchased tops, sports bra and bottoms. All have been great and wear nicely no matter how much I sweat!
There was ones return and the experience was smooth and I was very satisfied.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Dorothy,

Thanks for writing positive feedback! We are happy to hear that you are satisfied with our products and services! We always want to create unique designs for our valued members like you!

Best,
Nelle

Thumbnail of user brendac1781
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Was told my item would be held for 7 days, for my returning item to make it back. Took over a month to get back, never got my item that was on hold. Wish it had been sent out once they were notified my package was in transit to be returned.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brenda,

Thank you for your review. For assistance with your concern regarding returns and exchanges, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user hailyd2
Canada
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

When skipping the month for fabletics. You can only do it on the 5th of the month. Which I always forget to do on the 5th but before that I can remember. I am probably going to step down from being a VIP member because I cannot afford money coming out of my visa every month.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Haily,

We appreciate your feedback on the skipping process! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user shannonc847
South Carolina
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Fabletics online used to be great; easy website, great customer service. The site never works properly anymore and I just got the app, but that's not working right all the time either. I have to call just to skip the month 2 months in a row. When I called for Feb, the call got dropped and the lady never called me back. After waiting over 30 min to get someone to talk about the issue... I shouldn't have to call back if a line drops.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shannon,

We apologize for what sounds like a very frustrating experience! Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user paigeh138
Texas
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

I really don't like how the member credits are structured. Why can't I apply a credit to an item and then pay the difference? On the other hand why would a use a credit worth $50 to buy something listed at a lower value. I also found the app to be buggy, and slow. It wouldn't let me buy a velour set just like wouldn't add the product to my cart.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Paige,

Thank you for your honest feedback about the Member Credits. We would love to assist you further with the concern you had. A representative from our Member Services Team will email you within 48 hours.

Best,
Renz

Thumbnail of user shawnb774
Florida
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The customer service is always fabulous. I love all the different styles they have monthly. The pants really hold everything in and above all, the Fabletics quality is unbeatable. I love being a Fabletics member and getting to take advantage of all the amazing discounts and special sale opportunities.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shawn,

Awesome! Thank you for the feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Thumbnail of user kyleh678
Tennessee
1 review
0 helpful votes
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January 2nd, 2023

Ordered on Black Friday. They returned one of my products.I called and talked to them about it decided to give a second chance. They said they would send the rest of the items. The remainder of items never came and can't order them cause they are out of stock.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kyle,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user shealtielc
North Carolina
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

The quality of fabletics is unbeatable with the price. They're so inclusive and have men's as well which my fiancé and I absolutely each spoil ourselves. Never disappointed and the customer service is always top tier. Will forever remain a loyal costumer. Hope to one day be an ambassador! With all the purchases I have made.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shealtiel,

Thank you for your awesome review! We are so fortunate to have members like you who continuously admire our products and services. Have a fabulous day!

Best,
Jane

Thumbnail of user janetb41
GB
1 review
14 helpful votes
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August 12th, 2015

Only noticed after 4 months that fabletics have been taking £44.00 a month off my account, they trick you when you do an online purchase in that in order to get the discount you have to become a VIP member but this is not obvious. Then they take money off your account every month and you have to buy there clothing and they will not credit you. What an absolute SCAM, I will never buy from them again and I hope that everybody doesn't, what a SCAM!

Date of experience: August 12, 2015

Thumbnail of user pamelam299
Michigan
1 review
2 helpful votes
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January 14th, 2019

I ordered some leggings from fabletics and received them, they did not fit so i set up to return them, the next day, i noticed a charge of $49.95 on my credit card, they were charging me for a membership, that i never signed up for? I just think that is a crazy thing that they can charge my acct from just making a one time purchase... I wont shop there again.

Date of experience: January 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Pamela,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user jacksonh96
California
1 review
1 helpful vote
  • Send Message
August 1st, 2022
Verified purchase

The overall quality of their clothing is phenomenal, but their website and memberships are the problem. The vip membership is great, but when I tried to cancel it, it claimed I had, but I was later charged for it that month. The website makes the problem worse because navigating it is like trying to navigate a mine field. One wrong click and your down 50 dollars. And one top of that trying to return things is a pain because when exchanging they don't give any options.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jackson,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user ezavadaze
Oregon
1 review
0 helpful votes
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April 1st, 2023

You have one year to use a credit. Mine expired yesterday and I contacted right away hoping they could extend it for this weekend. They said no. I paid for that credit. You would think they could be a little flexible. It feels like money was just stolen. I will be canceling my account.

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Beth,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user desireey11
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

In the years I have seen a big different in sizing. Seem like every time I order the sizing was off, then is changed to 2 different sizing. L(8-10) L(12-14). I'm confused were I stand. I have many sets that are brand new and just doesn't fit right. Its too bad! Its ether too big or too small. Disappointing for sure. Shoes I couldn't even get them on my feet. Just made very different. Were my foot goes in I cant even get them on. I'M NOT WASTING MY MONEY NO MORE!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Desiree,

Thank you for taking the time to leave a review. Your feedback about the size and fit is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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