About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The requirement to be in their premier monthly program and charged monthly, unless you remember to "opt-out" is nothing more than a shill to force you to pay expensive prices for very cheap import knockoffs. The quality of their products is subpar compared to the likes of Lulu, Veori, Athletica, etc. I was with Fabletics for 2-3 years through this program and more often than not ended up buying something I didn't need to satisfy my "membership credit" because I would forget to optout monthly. I will say I like there athletic shorts, the scrubs are "decent" and look cute but again the quality is poor - my scrub pants are already wearing out and I've only worn them 1x/week for less than 3-4 months as I cycle through my outfits. Bottom line I do not recommend them because of their business model and poor quality products.
The small shorts are more like xxs so I need a medium and now they aren't available. Makes it hard and frustrating. Who has time to deal with that. The products are usually right on track
Hello Tara,
We're sorry to hear about your experience with the sizing and availability of the shorts. It's incredibly frustrating to order what you believe will be the right size, especially when you've come to trust the consistency of our products, only to find that the fit is much smaller than expected and the size you need is no longer in stock. We will send you a private message right away to address this promptly.
Best,
Allison
Site is buggy. Freezes when you're trying to view product. I like the fit and the quality compared to some of the other similar just wish they had more colors and slightly deeper pockets
No easy way to stop this service. I have hundreds of dollars sitting with this group. I would prefer it returned rather than buying more QuLity has gone downhill
Used to have a membership the products were great. I thought I'd join again... BIG MISTAKE. The quality of the leggings have gone down hill! I have Fabletic leggings that are 5-7 years old and are in better shape than the new ones. The new leggings. Stitches are coming out. In the 2 pairs I got. I am SO DISAPPOINTED!
Fabletics website can be a little difficult to view and search. The clothing has mostly been as pictured, ships fast, and is easy to return or exchange as needed.
I have been a VIP for several years. I always get great quality items which last through some rough and tough wear. I will continue to purchase and recommend.
My visit whether online or at a store is always a vibe. This brand has completed taken over my closet. The most comfortable and convenient brand to date. 10
The fit form and function of everything I've received is next level! So comfortable! Love the subscription model as it takes out a bunch of guesswork out for me!
I guess because of the "offer" the quality it is not as good as it should, compared if i ever paid full price. In addition, I requested not to charge me with the membership fee and they continue doing it.
I will not buy in a company that i have to pay membership for
I'm expected to buy the same sale item from yesterday and the days prior... with two boring colors black, and blue. I've requested more fun colors, but that hasn't happened.
I have spent hundred (if not a couple thousand) dollars in the 3 months that I have been a member. I have found once the employees know you're a member you will be ignored in the store. I also have received a damaged product (under $35 value) and they have yet to replace or exchange the order. The order shows 'pending' and has been that way for at least 3 weeks. Totally missed me being able to gift the item. I will not be staying a member. This is not proving to be a worthwhile purchase. The frustration outweighs the benefit.
I will admit I'm the idiot for allowing myself to sign up for a subscription-based closing service. The kicker was though when the company opted to increase the price which was already too much and not inform their customers. My favorite part sarcastically is that I attempted to skip a month to not pay for this crap and was still charged. Then when I try to talk to customer service that was a nightmare in and of itself. Nothing about the product or the company merits continue to use especially when engaging in illegal activity meaning advertising for one price and then charging for another which they did. Tried to bring this up and was flat out lied to I told them I'm looking at two different things that are currently active for the public to see and you're going to lie to me and say that I'm wrong?
I've been wearing Fabletics leggings for about 8 years and won't be changing my brand anytime soon. Powerhold and Motion 365/365+ are my preferred products. They are comfortable and wear well. They don't stretch out of shape and stand up well under multiple washings. For me there's nothing not to like about Fabletics!
The pants are overpriced and started pilling after a couple of wears. Also, there was no way to exchange a pair of pants for a different style. I had to return them and got the discount credit for them and had to pay double to get another pair. A lot of their popular styles and colors are out of stock. I cancelled the membership as soon as I could because there is no point in paying for something that won't last and is always out of stock anyway.
The clothes are great. Would highly recommend quality and style. Couldn't turn off the membership without calling. Don't want any monthly charges. Credits didn't seem worth the bother.
Hello Paul,
Thank you so much for your kind words about our product. We're glad you enjoy the quality and style and would recommend them. At the same time, we're truly sorry about your frustration with the membership experience. We understand how inconvenient it can be to have to call to cancel, especially when you're just looking for a simple, commitment-free shopping experience. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Hard to find things.
Most of what I want is out of stock once I became a member.
Opting out monthly is purposely tricky.
This is a terrible gimmick overall and I'm irritated by the site and app experience.
The jump suite were not what I expected to be, it is very thick to work in,and you said 19.00 dollars and charged me 59.00 dollars i can't wear this again. I waste my money. Thats was a one time deal for me.
Disappointed with the way customer service handled an issue I had with the quality of my product ordered. It was a chance to really take care of me as a customer and solidify why I shop here instead of Walmart for my leggings, and instead I left feeling like this company is just like all the others. Maybe worth buying if something is really on sale, but I probably won't otherwise.
I ordered a few items for working out and they were all quality and true to size. I love how the material fees and I've gotten many compliments on them. I am glad I made an order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Akiba,
We're sorry your long-term experience left you feeling taken advantage of by the monthly program and disappointed in the quality and value of the items you received. Being caught in a system where you feel pressured to spend, especially when it doesn't match the product performance or durability, can lead to frustration and regret. We hear your concerns about the wear on your scrubs, the opt-out process, and the feeling that the business model didn't support your needs as a member. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth