FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Amazing how fast they arrive & amazing selection on the website I would recommend it to anybody young old.
Website takes forever to load, is resource heavy and taxes computer. Way too many hover, dropdown, moving images etc. Chill out! Trying to place an order takes longer than it should due to site design. Also why am I paying $59 for the month fee when nothing costs $59. I'm punished for having a memebership credit, since I lose money on using it?
I really love everything I've gotten. The leggings and shorts have great hold but don't feel tight. You actually got the torso right on the jumpsuits. Need to order another one btw. Great value all around. I like shopping in the store better only because the staff has been able to make size suggestions and give me details on how they feel about the fit. If I had 1 tiny change, I would make the waist a little bit smaller for better hold while weight training.
Received my items promptly, and informed with an accurate shipping date. Every order i have purchase fits great and was exactly what I expected.
I visited the Pleasanton CA store and a sales associate ordered 2 pairs of sweats. I needed XXL long. The sales associate order XXL. I did not realize the error until I had thrown away the packaging when the order arrived in the mail. The tags still remain on the items and they have never been worn. Per your website I can not exchange these sweats. I will not buy your product again.
Hello Craig,
Thank you for writing us a review. We're truly sorry for the frustration and inconvenience you've had. It's disappointing to hear that the wrong size was ordered during your visit to our store, and we completely understand how this could have been an easy mistake to miss until the package arrived. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
I have order shirts, pants, shorts and swimsuits. Sizes fit, quality great! Prices are reasonable and mail delivery always arrive.
Very easy to order but I do wish the pictures were a bit clearer. Otherwise great. The other thing is that I can't turn this review in without 100 words and as I sit here at my desk in my classroom I find this a bit off putting. I want to give you a review so that you continue good work but I shouldn't have to write an essay about it.
I bought a pair of Camo shorts and then my girlfriend got me the same pair for my birthday so I tried returning them or exchanging them and I coudnt so now I dont know what to do with the shorts
Hello Carson,
Thank you so much for taking the time to share your experience. Receiving a thoughtful gift like those camo shorts from your girlfriend should have been a happy moment, not one that left you stuck with a duplicate and unsure of what to do next. We're genuinely sorry to hear that the return or exchange process didn't go smoothly and left you feeling frustrated. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Not an easy way of canceling vip status should be an online setting but they make you contact customer support not a fan of this
Hello Gavin,
Thank you so much for sharing your feedback. We're really sorry to hear that canceling your VIP membership felt like an unnecessarily complicated experience. That's definitely not the kind of impression we want to leave, and we know how frustrating it can be when something that should be simple ends up taking more time or effort than expected. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I purchased my first set of Fabletics about 3 years ago. I came for the 2 for $24 deal and have stayed for all the amazing products it has to offer. From the leggings to the shoes, to the dresses, to the joggers I have fallen in love with every product it offers. Definitely my go to store for all go to comfort/sexy practical and all around great styles wear. =)
The shorts fit very well and they extremely comfortable. The boxer brief lining is very comfortable and wicking.
Wasn't what I thought I ordered. Wrong size. Wrong style. Nothing available to order in my size or styles.
Hello Caroline,
Thank you for writing us a review. We're so sorry to hear that your recent order didn't match your expectations—receiving the wrong size and style is frustrating, especially when your preferred options aren't available. That's definitely not the experience we aim to provide. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
I was hesitant about buying my training clothes here but once I put it on, it was a great experience! The fabric, the designs are amazing.
My experience has been great. I am giving 4 stars because some of the product materials are not what I expected. I ordered a tall pair of sweats and they hit my ankles and I am 5'7. Also two pair of my leggings attract do much lint they look dingy.
I love the shorts, But very little seems worth the price of the 1 credit. Why would i waste 54.00 worth of credit when i can purchase the item in most cases for less that 30.
Hello Dana,
Thank you for writing us a review. We completely understand your concern about the value of your VIP credit, and you're not alone in feeling this way. Our goal is always to ensure our members feel they're getting both quality and value with every purchase. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Love their no hassle return for any item you purchase. I've ordered items the wrong size and they return them without any problems. I've even used a product didn't like it and returned it for full credit.
I like to shop at the store as the attendants are most helpful and create a great shopping experience. They make it much easier for me to find things and assist with online orders. I always purchase more than I had planned. Also Love Love Love the new men's line for my husband.
I became a VIP because I wanted to take advantage of their two pairs of yoga pants for $24.95. I did not like the idea of my card being charged $59 if I don't skip a month or buy something before the 5th of the month. That is a very bad plan and should be changed.
Clothes have been 50/50 on quality and design. Membership each month is expensive just to get a pair of shorts or tank top as equal credit…. Absolute pain to try and cancel.
Hello Brian,
We're truly sorry to hear that your experience with our products and membership hasn't met your expectations. We understand how frustrating it can be when the quality and design feel inconsistent, especially when it comes to getting good value for the membership. We also recognize that trying to cancel can be a challenge, and we regret the inconvenience you've faced. We will send you a private message right away to address this promptly.
Best,
Allison
I really like my pants, they are comfy, good material and the size are perfect for me. I want them in another color too ;)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Thank you for writing us a review. We really appreciate you taking the time to share your experience. We hear your frustration, and we're genuinely sorry that the website performance and design made it difficult to place your order. That's not the seamless, enjoyable experience we aim to deliver. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad