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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user christinel1352
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

A couple of times when trying to place an order I haven't been able to get completely through checkout and so haven't been able to get my order completed. Would also love to see more colours than black! Other than that, I love the quality!

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

It is with great regret that we received your feedback regarding the website and the quantity of the items we have. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user alanag17
Texas
1 review
2 helpful votes
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December 9th, 2019

I returned about 5 things in a huge order of 11 items. I had a separate return order of 3 other items. A month and a half has passed and i have yet to have any money credited to my account. I contacted customer service and all they could tell me about my return was that after a month and a half, it was still being shipped to their warehouse, pending inspection and they did not have a time estimate for me. I should have $230 credited to my account, yet my balance is $0. I feel extremely robbed and i would cancel but i want my money back first.

Date of experience: December 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alana,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user aireilb
Indiana
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I used fabletics for years and it was a constant game of checking each month to see if they even had anything I wanted in my size. If I got lucky and they did there was a good chance it would get lost in the Mail by the ridiculously subpar third party shipping companies they use. I finally canceled my membership in favor of cheaper more reliable Amazon leggings

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aireil,

It is with great regret that we received your feedback regarding the options we have online and the VIP membership. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user robertam75
Connecticut
2 reviews
5 helpful votes
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March 27th, 2019

They don't tell that when you buy something you're gonna be signed up on their membership which is around 49$ a month. Good thing I found it right after I bought my leggings so I was able to call and cancel it. The problem is that even when I called and told them I wanted to cancel it, they were bagging me to stay, keep saying the same things over and over when it was clear I wanted to be canceled. I finally made it and I won't buy anything from them anymore.

Date of experience: March 23, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Roberta,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user alisal7
California
2 reviews
1 helpful vote
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November 4th, 2023
Verified purchase

Love the jogger and two pocket top. Fabric is moveable and lets me bend and reach easily. Price point is great. Love the scrub jacket but needed men's fit for movement and workability. Great weight and comfort.

Date of experience: November 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Alissa,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!

Best,
Mary

Thumbnail of user toddh1046
New York
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I didn't even know I was paying an annual subscription fee - please cancel

Date of experience: August 3, 2024

Thumbnail of user kimc805
Canada
2 reviews
10 helpful votes
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August 4th, 2022

They make returning something absolutely impossible. I ordered items and they are too small. Tried to generate a return and all of a sudden they can't email me the return slip when they emailed me just fine when I ordered and when it was being delivered. All of a sudden they can't email so I can't get a return slip. I called them and they told me to go to a site and go online to generate the return slip but the site is bogus. So basically if you order something you are stuck with it forever. What a waste of money. I'm so angry and so sorry I ordered from them. They are worse than China.

Service
Value
Shipping
Returns
Quality

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thanks for sending your review! Your feedback about our return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user jacqulinp
Georgia
1 review
5 helpful votes
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May 23rd, 2019

You have to sign up to purchase clothing. They charged me $49.95 a month for the past two years. Good for Fabletics for figuring out how to scam people. They have charged me $1,127 for some membership that they make look like a one-time membership discount. DO NOT FALL FOR IT!

Date of experience: May 19, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jacquilin,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user beny313
France
2 reviews
0 helpful votes
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May 13th, 2022

DO NOT order from Fabletics. Learn from my mistakes. They are not a scam but they are very tricky and will get money out of you in unfair ways. They make you sign up for a program in order to get the deals and the program charges you an ungodly amount each month unless you call each month and say you don't want the charge. Even if you do that though, they will still charge you and say they never got any word that you wanted to skip the charge. Dishonest company, take your money elsewhere.

Tip for consumers:
Quality is awful too. Cheap material

Products used:
SHorts and pants but they suck in quality

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user christinad338
Pennsylvania
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I love that I can buy great workout clothing, that isn't boring. My only complaint is the recent changes they've made to the rewards system. There use to be good options for which to cash in rewards, but there hasn't been for a while. Also, the outfit deals don't seem to be as good as they use to be.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Christina,

Thank you for sharing your feedback regarding our reward points system works. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user stephanies2363
New Jersey
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

I'm in love with my items! I wear my leggings every other day. Not ONLY when I'm just working out but I wear them as a outfit for the day as well. They are durable and reliable. I really love this site so much definitely worth the money each month! I would love to be an ambassador for FABLETICS! IM A FAN!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

We’re so glad to know you love the items! We promise to continue manufacturing more beautiful products with good quality just for you! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user teresaw789
North Carolina
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I like the colors in the leggings, shorts and bras I got this time. The bras do not fit perfectly, but that would be more complex construction and sizing in bras. Keeping up with the subscription is complicated and worrysome. I decided to spend all my credits for now, and perhaps cancel my membership. For sure, I skipped June.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Teresa,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user diegop85
TT
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

My order was cancelled without my input because of a change in address and I was only able to replace my order after 2 - 4 days. I was not even contacted to inform me that I could replace the order and your support staff were robotic in their response an would not help me expedite my order by contacting the department that cancelled by order. My order was time dependent.

The experience was very disappointing and I will not replace the order as result.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Diego,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user christiner1496
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have been happy with the service and quality of products that I have gotten. But I am confused with the ongoing sale.
I have made the mistake of not logging in to decline my selection of the month, and therefore have credits on my account.
With the sale on (that has been happening for months now) I have not been able to use the credits, as it doesn't make sense to use a credit I paid $59 for on a product that is $29
I'd like to use my credits, but it isn't making sense.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for your review. For assistance with your promotion concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user katelyne20
California
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

My experience with fabletics has been very good, I don't have any complaints the customer service people have been very cooperative and understanding toward my questions or concerns. I recommend fabletics to all my family and friends.

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katelyn,

Thank you so much for loving our brand! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user cassiek40
Virginia
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

I could not find this specific order number in my order history, but here is a review based on my opinion with Fabletics as a whole.

I really love Fabletics — one can never have to many leggings/shirts/hoodies, etc. When I am not at work chances are I am in Fabletics something. Fabletics is not a clothing company it is a way of life. =]

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Cassie,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Thumbnail of user lisar2125
Minnesota
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I love the items I've gotten from Fabletics over the years; good quality fabric, they fit well and they look good... I especially love the leggings/shorts with the side pockets. They are my favorite things to wear!

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user ceceliac53
Kansas
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I've been a member for a long time. I go to the gym three times a week, and I'm almost always in Fabletics gear! I love the quality. Also love the customer service. One thing to note, PLEASE bring back more outfits with leggings and a tank rather than just leggings with a sports bra. Not all of us will workout with our midsections showing. Please help! There used to be more tank outfits and more prints. What's with all the solids?

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cecelia,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user brennap21
Georgia
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Multiple items has loose seams, faded color/material after a couple uses. It was a scammy system to put new items on the site before you could use your newest member credit because once the credit was active, most of the newer items were unavailable meaning you'd have to spend more of your money if you'd want to get the new items.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brenna,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user heatherm474
Alaska
1 review
2 helpful votes
  • Send Message
November 4th, 2019
Verified purchase

Not only was the product not worth the money I spent, the styles I would like were never available in my size, there's no free shipping to Alaska and even after I was told I would get my money back I never did. Seriously disappointing. More than Terrible customer service and an absolute waste of money. Seriously dissatisfied customer!

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Heather,

Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user jodyn59
California
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

A lot of super tight compression pants with sports bras. They used to have more flowy tank tops. The only lose shorts were a pair of blue ones that kept selling out. Not everyone works out in super tight clothes. But their lose clothes look like pajamas.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jody,

We appreciate your feedback on our current styles and selections! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user isaacc163
Arizona
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I got the 3 pies of underwear for 15 dollars but when you sign up it doesn't make it clear that you sign up for the vip membership and then charges you almost 60 dollars a month. Do NOT sign up not worth it at all.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Isaac,

Thank you for sharing your experience with the monthly charge and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user melissal1623
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I love fabletics. They diversify for different sizes and they have a lot of sizes available. There's a variety of colours and designs. And they add outfits seasonally to adapt. I have a lot of outfits for casual wear and for working out. Their trinity high impact sports bra is my go to bra.

Tip for consumers:
Check out what this outfit looks like on other sizes. That will give you a better idea of how it will sit on your body.

Products used:
Leggings, sports bras, tank tops, T shirts, sweaters, jackets, headbands, socks, long sleeve tops, sweatshirts and sweatpants

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melissa,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user chrisd2626
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Scam. Charging my account 60/month unless I remember to "skip"'the month.

Scam, no good, quality poor.

Date of experience: July 1, 2024

Thumbnail of user kyungahs
California
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Didn't expect and know about membership charges. Was really surprised that charged membership with no explanation..

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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