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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user robine351
Nebraska
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

I was so excited to go to Mall of America Fabletics store. I have been there previously but the store was in another location. I usually had a good experience. Friendly staff, clean dressing rooms, and a good selection of clothing. I was very dissappointed with this experience. I was probably in the store 45 minutes and was not approached by one staff member because all of them were at the check out counter but there was also a long line at the check out. There were 3 staff members helping one person at the counter. One staff member came out of the back room with what i thought was a hand held check out device. She proceeded to stand and watch the other 3 staff help this one customer. While this is all happening there is one staff member to check out the rest of the line of customers. It was four deep and I was #4. I won't bore you with more details but i was finally checked out while this group of 4 staff continued to help ONE customer. Terrible customer service.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robin,

Thank you for the feedback! We are sorry to hear about the poor service you have experienced in the store. We strive for 100% satisfaction so our Member Services Team will reach out to you immediately to help resolve any concerns you have.

Best,
Jane

Thumbnail of user hd117
Georgia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

...places to get great gear. Good quality at a good price.

Date of experience: August 1, 2024

Thumbnail of user kristieh86
Washington
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

I purchased a cardigan that I thought would be more structured. It was very nice but just wouldn't work for me. I put it in a box to return it but forgot to bring it to the post office. When I finally did get it to the post office, it had been a few weeks but Fabletics still gave me a refund. I am thankful for the generous return policy and excellent customer service!

Date of experience: March 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristie,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!

Best,
Renz

Thumbnail of user connier99
Missouri
1 review
1 helpful vote
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January 11th, 2019
Verified purchase

I was Such a skeptic! I had looked at Fabletics at least 15 times but never purchased. I didn't like that I couldn't try them on. Let me tell youI got the powersculpting leggings and they're amazing! The fabric is soft and gorgeous and thick so there's no issues with them being see through. And they stay in place! I wore them to bootcamp class, Spin, and to run and they never moved. They're by far my favorite workout leggings.

Date of experience: January 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Connie,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user carolr1979
Illinois
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Do not like a membership selling site. I was unaware I would be charged monthly, therefore, they got $60, and I got nothing but a monthly charge! Luckily, I caught the second charge on my credit card & quickly bought items that I normally wouldn't have bought! I canceled my membership immediately & will never buy from Fabletics again!

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Carol,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user arnoldb156
Florida
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

When I signed up I thought I was just a member, not a VIP member. I didn't want to have to skip months so my card would be charged every month. I'm a male so I only use this site to buy gifts for my wife.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Arnold,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user andrewh1677
Wisconsin
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I have a pair for every day of the week! Not only do I wear them to the gym, I wear them everyday! They're easy to maneuver in, convenient to quickly throw on (with the built in underwear), and the most comfortable shorts I've owned.

Date of experience: June 2, 2022

Thumbnail of user amyf603
Maryland
1 review
1 helpful vote
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March 4th, 2021
Verified purchase

I tried to purchase a gift certificate for my daughter who has a fabletics account. It was never received. When I tried to remedy the situation, fabletics would tried to give the gift certificate to me, I don't have a fabletics account. I spent over 5 hours over multiple days on the phone trying to get the problem fixed. I kept getting sent to different people and no one could held me or I couldn't understand a word they were saying. They would not refund my money even though it was clear that the gift card had not been used. Finally I decided just to have an account and let my daughter use that because the credit was supposedly in my account. When my daughter tried to use it, the money wasn't there. I am out $50 and my daughter did not get her outfit. Absolutely the worst customer service I have ever experienced. I will NEVER purchase from fabletics again!

Tip for consumers:
Do NOT use. If you have a problem you will be out of luck. If you try to call customer service you will be on the phone for hours and still will not get the problem resolved!!

Products used:
None! Never received order!

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amy,

We sincerely apologize for the negative experience you have encountered when redeeming your gift card. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user edb656
Missouri
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

My experience with Fabaletics was less than satisfactory, but probably because I didn't read the fine print. I wasn't aware I signed up for monthly membership, truth be told thought it was a loyalty situation. The product seemed nice but didnt fit my body type correctly. I returned and thought my relationship with Fabletics was over until I noticed charges two months later. The best part of the experience was the nice customer service person. Although, 10 days later haven't seen the credit for the 2 months that processed. The representative mentioned it would process but haven't seen it.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ed,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user abigailf291
Kansas
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

The customer service at leawood branch is swesome. The quality of the materials last a long time and very up to date with styles/ trends.

Date of experience: July 4, 2024

Thumbnail of user deniseb2175
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Shipping takes over a week
All my sizes are usually sold out by the time I get On the site
The items I bought are mostly good quality but I feel Like they are only meant for cute outfits because they get sweat stains really easily

Date of experience: May 8, 2024

Thumbnail of user brookes239
Arizona
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

I ordered a cap for $7.50 during a sale. It was back ordered and I was willing to wait for it. However, when the order processed, they didn't honor the price I'd purchased it for and instead tried to charge me $15.00 for the hat. This is unfair to switche prices. Honor what was in my cart! It's the fact that Fabletics often doesn't have my size in stock (especially whenever there is a sale) and that they play these pricing games that I'm getting ready to quit my membership.

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brooke,

Thank you for sharing your feedback regarding our pricing on the website. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user linjunl
Spain
1 review
0 helpful votes
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November 12th, 2021

I got charged monthly membership, i did not even know I have to pay a membership, besides, this does not make season the membership, almost 50 euro a month, 12 months is 600euros, but you still have to pay for your product on top. The membership only gets you to get a discount... I do not want to be a member of this, and now I could not find a click to disconnect with my card. I bought four of their pants, I like two of them, but they definitely does not worth a membership, one of them even makes me mad every time when I lay my eyes one them, I dislike waste of anything, but this pants hurts me every time when I think about it

Tip for consumers:
stay away ....... find others without all this membership things

Products used:
pants

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Faye,

Thank you for writing a review regarding how the VIP Membership works. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user taylorc29
Texas
1 review
6 helpful votes
  • Send Message
March 6th, 2015

They have been charging me 49.95 a month without my knowledge for the last few months. They said that they canceled my account but yet they saved all my billing info and wont delete it. They have been charging me for absolutely nothing without my knowledge. I will never use this company ever again.

Tip for consumers:
DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY.

Service
Value
Shipping
Returns
Quality

Date of experience: March 6, 2015

Thumbnail of user ashleyl466
Florida
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

I have ordered many times from fabletics. I waited a few weeks for my order, when they usually get delivered sooner. When I called to let them know, I didn't even have the option for a replacement. I said I would even wait and pre-order for when they are back in stock and they wouldn't let me. It was one outfit I was looking forward to for a long time. Im just so disappointed that they couldn't replace it or at least pre order for when the next supply comes in. They don't even know where the package is... I'm still hoping it will find its way to my doorstep.

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashley,

Thank you for writing a review regarding your order. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user sophiec35
Belgium
1 review
7 helpful votes
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September 10th, 2017

I followed the social media promotion funnel (2 leggings for 24) and was never told I signed up for monthly payments for nothing. The cancelation phone number on the website doesn't work. I get no reply from emails nor social media. How is that even allowed? AVOID AT ALL COSTS

Service

Date of experience: September 8, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Sophie,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,

Sherry

Thumbnail of user rm812
New York
1 review
0 helpful votes
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January 13th, 2024

They do not honor their expediting shipping. False advertisement. Although, they have no problem charging you for the 2/3 day expediting shipping that they offer. Bad experience!

DO NOT BUY from ONLINE go to the store instead!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Shipping

Date of experience: December 21, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Justin,

Thank you for sharing your experience with the shipping timeframe. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user labrosd1
Maryland
1 review
0 helpful votes
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December 7th, 2023

Sticking you with unauthorized auto pay through misleading Terms and Conditions that nobody sees. Even After going to their shop and having been told auto pay was cancelled, I found out I had been lied to and I had to loose time again for return and cancellation.
DO NOT LOOSE your time. Never buy anything from these people.

Service
Value
Shipping
Quality

Date of experience: December 7, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Labros,

Thank you for taking the time to let us know about your experience with our products and a charge. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user nathanb607
Connecticut
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I've had a couple shirts and shorts…the collars of the shirts get loose after a couple of wear/wash cycles (and I mean just a couple, I didn't wear them that often). The shorts are starting to do the same. And the monthly fee that you have to opt out of as well as the payment structure should have been a red flag for me. If your product is good you shouldn't need to sucker people into a monthly payment and heavily 'discounted' prices that were actually just jacked up to begin with.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nathan,

Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and the quality of our products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user freyjat
Washington
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

My order was sent to the incorrect address. I wrote to the fabletics chat to try and recover my order or atleast get my money back and it has not been remedied. I wish this could be handled more easily.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Freyja,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user katherineg17
Australia
1 review
9 helpful votes
  • Send Message
April 6th, 2016

I bought an outfit as part of the promotion in January, and made sure I opted out of the VIP membership so I wasn't charged monthly. Found out today I was a member against my wishes. Not surprisingly I was raging but when I called I was picked up immediately and after a quick try to keep me on board (unsurprising really) the refunded all my money straight away by a polite and professional girl named Jackie. The outfit originally was not great, wouldn't recommend anyway and the fact that you need a membership to buy clothes is ridiculous and I'm not surprised people have been caught out. Even myself who actually opted out of VIP at the beginning. I am grateful that they sorted it so quickly and professionally though so I'm happy with that at least.

Date of experience: April 6, 2016

Thumbnail of user kimb2778
Virginia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the items I received, so comfortable. Great quality

Date of experience: August 1, 2024

Thumbnail of user febielynd
Georgia
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I love all the scrubs that I purchased, and I plan to order more.

Date of experience: August 1, 2024

Thumbnail of user lieslh4
Washington
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

The bras are great, some of the pants are also great. However, majority of items, pants and tops are made of this really aweful plastic-y feeling fabric and when you have an entire outfit of this on. Bleh. This is hard to describe, but The "points" system is really bad as you pay $50 but only get 1 item with that "credit" that is banked, the item is usually less than $35 with "member discount" so my $50 turns into $35(often less). It works ok if you get a set with your credit, but that limits your choices.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Liesl,

Thank you for sharing your feedback regarding our products and member credit usage! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user jenniferc4119
Illinois
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The beanie I bought is so soft and cute!
The sync seamless top I bought was awful. I liked the design of the sleeves but the fit through the torso was terrible! Too tight, short, and hugged in all the wrong places. Luckily I was able to return in store with no hassle - thank you! I will shop again.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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