Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I bought my first two pair. What they shipped me was the wrong size. I was then told I could one exchange the one I hadn't tried on. I send it back to exchange for the size I order. Now they tell me they don't have my size and to go to the website.
While they were on the phone with me I ordered the size I wanted. I received those two at full price with no problem.
Date of experience: January 20, 2020
I finally clicked on Fabletics and thought I would give it a try. My size is a typical "M" and imagine my surprise that every single pant, legging, short, etc that I wanted was not available, except in black. I don't want black. I wanted to try some of the cute ones that are advertised! NONE of those were available in my size. When I changed the size to a small, large and XL, I noticed they weren't available either? Whose wearing the cute colorful jogging, exercise wear as advertised on UTube? Just wondering?
Products used:
I was not able to purchase anything
Date of experience: January 1, 2021
The Are a compleate scam and have ripped me off! I signed up as a member and with that I was supposed to get A $25 dollar deal on first outfit with free shipping. Turns out only about three outfits had that deal the rest were $30 or more so I decided to buy an out fit any way the total was around $40 dollars including shipping. About a month later I got a $40 bill which was the cost of the outfit and then the next month I got another bill for about $40 when I hadn't bought any thing else! I figured out that being a memeber is signing up to pay $40 each month even if you haven't bought anything from them! And to cancel your membership you need to ring them and cannot email. Which is hard for time difference when living in Australia!
Date of experience: October 31, 2015
I made my order 10 Days ago. I just got billed today and my order has not left their warehouse. I wish I had read these reviews prior to my purchase of 19 ITEMS. It wasn't cheap. I am not satisfied with the service at all because of their really intense delay. I mentioned this to customer service and they told me to check my local post office to see if it was there on hold. I checked my shipping number online and the order has not even left their establishments. I called to cancel my order and they told me I couldn't because It had shipped already. Also, they kept saying they could not hear me and that I was cutting off everytime I mentioned that I wanted to cancel. HONESTLY, I just want my money back as I had a bad experience and I have not even looked at the clothes.
Tip for consumers:
Don't
Date of experience: July 21, 2017
Hello Irene,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.
Tip for consumers:
I really do love their products but they didn't hold to the agreement. I understand if I didn't skip but they just took money from me and I have no idea where it went.
Date of experience: November 11, 2015
Wonderful, I love every piece from this brand, I love doing my workouts in these clothes, too comfortable
Date of experience: July 1, 2024
I bought Fabletics for the first time because of the promotion and I loved it. I did 2 more orders after that.
Date of experience: July 1, 2024
The clothes are good quality and I really like the fit of most of the pants. HOWEVER, the customer service is not good. I had to return a sports bra and for some reason the Return option disappeared from my account, so I had to contact customer support to initiate the return. This went smoothly. It wasn't until today that I noticed the money went back as store credit instead of back on my card. The customer service agent never asked if I wanted store credit and just processed it that way without asking. I contacted customer support and they told me they couldn't do anything about it. I complained about that and they finally said I would get a check in the mail in 8-12 WEEKS! Absolutely ridiculous. Its not about the money at this point, its the fact that the customer service agent knowingly processed my return as a store credit and never even asked me. This issue could have easily been avoided. I wont purchase again after this.
Date of experience: March 15, 2019
Hello Alyssa,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I have mostly enjoyed the clothing and the sales. However, the shipping delays are frustrating and the app is sometimes very slow. My other issue is that the workout pants aren't very comfortable. I need something lighter weight. I actually got a rash thing from the oasis pants. I have loved the skirts that I got and I would love more of those (not skorts, skirts)
Date of experience: July 1, 2022
All items have exceeded expectations.
My only complaint is a navy blue-trucker-hat, (from
My last purchase), that arrived stained / damaged.
Besides that, I'm very happy with Fabletics.
Date of experience: April 6, 2024
Hello Zaida,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your hat. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered three items one a pair of tights and a sports bra and another pair of tights and the sports bra and the tights were damaged and then I just couldn't bother to send it back and yeah so I was unsatisfied with the experience unhappy.
Date of experience: May 19, 2022
Hello Jeannette,
Thank you for sharing your experience with the products that you have ordered. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Mary
The zipper is small and plastic and very easy to break. I have lost two pairs of pants already while just unzipping or zipping the pants. I enjoy the pants that I have, but after that tiny plastic zipper comes off the rails, the pants are unwearable.
Date of experience: April 4, 2023
Hello Dustin,
We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I live in the mountains near Vail, CO. When I do take the risk of driving to Denver, I always stop in to the Cherry Creek store. They are very bright, product saavy and it is always fun to go there. I also get in and out quickly so I can drive back up the mountain to Vail.
Date of experience: March 5, 2020
Hello Candis,
Wow! Thank you so much for sharing your wonderful experience with us! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Don't forget to drive safely! Take care always and have a wonderful day!
Best,
Nelle
I made a large purchase of 6 items in March, 2 of which were shipped separately. I never received those two items and when I called about it i was told that one of them would be reshipped and one of them was out of stock and that I would receive a credit for the out of stock item, neither of which I got. I paid for two items and never received them or the consolation of the loss of those items.
Date of experience: May 4, 2021
Hello Emily,
We are sorry to hear if the items you have purchase gone missing. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Wouldn't let me exchange 2 pair of shorts because the tags were off. They make it to where to tags come off super easy. I'm a fabletics member and I spend quite a bit of money with them every month. I don't think it's fair that I couldn't exchange these shorts for a bigger size. I had one pair of shorts that the tag didn't rip off and I was able to get a credit to my account for those but everything was full price for members when I went to attempt to exchange these.
Date of experience: January 1, 2023
Hello Allison,
Thank you for your feedback. Our Member Services Team will contact you right away to address your exchange concern.
Best,
Renz
I have purchased many items from Fabletics. Most of their outfits are great for doing workouts or just using for going to work.
The only issue I have is that sale items I want are either not in stock, sold out, the color I want is not on sale or not in my size.
Some of the points I had accumulated dissappeared from my account. I had no warning. Therefore I closed my account.
Date of experience: August 2, 2022
Hello Debra,
Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have spend sooo much money buying cloths from fabletics uk, everything i bought from it been excellent quality are great designs are unique cant find anywhere else and price is bit high but it worth it
Only thing about it is i have to keep skip it everymonth which is bit annoying
Date of experience: June 14, 2016
I had two membership credits I wanted to use. I had to call in today to have someone remove an outfit from my cart I didn't want. Then I tried to put an outfit in my cart and was unable to. Then I found a second outfit I liked and when I tried to order it, I had to have someone apply my membership credits for me. This was ridiculous. I have a membership with AdoreMe and it is SO much easier to use and they do a better job of ensuring the happiness of their customer. At least offer me a pair of leggings for my time!
Date of experience: October 18, 2018
Hello Jamie,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Last year I lost my daughter a week before Christmas. I was not able to return her outfits I purchased for her. This year I was not able to return the outfit I purchased for my wife. I plan on canceling your service.
Date of experience: January 13, 2019
Hello David,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I was finally able to obtain the Royal Blue in the scrubs. I initially bought the Method top in a 2 XL (too small - even though that my usual size in other brands) and the Ion pant in an XXL/1X (too big - I ordered a size bigger than normal because of the sizing of other clothes I have bought at Fabletics). I don't worry about returning because it is always so easy especially since we have a store near to my home.
Yes I returned both items but only after I ordered another set. This time the Ion pants in an XL (no more baggy butt!) and the Evolve top in a 2XL (different shape love the fit). I have to say I love both items, they look really smart on and the quality is excellent. In fact I had so many compliments about these scrubs that I am going to buy more, and a friend bought 3 pairs for themselves
Date of experience: August 25, 2023
Hello Alison,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
I placed an order on 3 items. Aside from their dumb business model of VIP Membership, they waited a week and half AFTER i placed my order to send my order to USPS which is basically called Snail Mail for a reason.
Dont think for a second that the reason for this isnt obvious. They do it intentionally so next time you order from them you will pay the $20 "rush" delivery fee.
When i called them about it they claim there was a "warehouse stock issue" which is obviously a lie because i was not informed of any of these issues at all throughout my order.
My compensation when i called to complain was 50% off one item on my NEXT order with them.
Date of experience: September 21, 2022
Hello Ross,
Thanks for sending your review regarding the VIP membership! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ordered Feb 27, did not receive product until March 20. Received email saying product shipped with tracking # on March 6. No link to the shipper to track progress. In fact, it was just a long number and didn't identify the shipper. Had to enter the # on FedEx, UPS and finally USPS. When found on USPS said a label had been printed but they had not received the product. When it finally arrived, it was the WRONG SIZE. Received 2 emails from Fabletics stating the my QR code was included for the return. Neither email contained the QR code. Had to waste 20 minutes with customer service to get the code and finalize the return. Fabletics did not refund the shipping cost.
During this time, they flooded my inbox with spam to buy more pants, because everyone needs to but 3 or 4 pairs of pants per day, right?
TERRIBLE EXPERIENCE
Products used:
None
Date of experience: April 1, 2023
I got a new debit card and didnt update my card yet and this site got my new card and charged my monthly fee for being VIP i told them to refund it back and asked how they got my new card since i didnt update it and they said they call the bank and get it they dont do it someone else... the hell
Date of experience: September 19, 2018
Hello Gabbie,
We would like to offer our deepest apologies for the trouble you experienced with Fabletics. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Bought a few shirts, liked them. Then saw I was having $50 drafted a month into the site for some VIP points. (Got signed up to a subscription plan, unbeknownst to me)
WEnt to there website to cancel, can only do it if you call. GGGGRRR WIll never buy from this outfit again.
I lost $100 to this stupid scam and will never buy from again.
Date of experience: September 6, 2020
Hello Chris,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Christie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle