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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user danielg2905
California
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

I'm a huge fan of the fabletics workout apparel. Fun fact: my workout drawers have been replaced with fabletics workout apparel. You guys understood the assignment and continue to impress.

Date of experience: May 8, 2024

Thumbnail of user courtneyb552
California
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Iv always purchased Online but I went on vacation and saw a store in Hawaii I found a bunch of things I really liked some was in stock and Some had to be shipped, Which I was totally fine with because I really wanted these items. Erica from the Honolulu store was so helpful and got my husband on board now as well. So now I have a even more of a excuse to buy from Fabletics!

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Courtney,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.

Best Regards,
Clark

Thumbnail of user chaser71
California
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Both orders I have done with fabletics went awry. With the first order the carrier returned my package even though the address was correct, but fabletics customer service worked with me to have it reshipped. Fine, that was the delivery service, I'll give them another chance. Now, after placing my second order, I wondered what was taking so long only to find out they sent it to a completely wrong address. I called customer service again to see how they can make it right, and all I got was a half sincere apology and stonewalling of the delivery has to be returned before they can help me. HOW CAN I RETURN IT IF IM NOT GETTING IT? Worst of all, their apology came with 20% off my next purchase? Why am I not getting refunded? This is a terrible model and they should be ashamed. I want it to be made right.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chase,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your purchase and the services we provided. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user denisen116
California
1 review
3 helpful votes
  • Send Message
June 12th, 2020

I love the leggings but honestly Fabletics customer service is the WORST! Not only are they completely not taking responsibility for their package never arriving and placing the burden on the consumer, you wait on hold for over 30 minutes, get told different things by different agents,, only to still have your problem NOT resolved and they close your account! Here I come LuLuLemon!

Tip for consumers:
Don’t! It is not worth hassle

Products used:
Leggings but limited since they lost a huge order

Service
Value
Shipping
Returns
Quality

Date of experience: June 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Denise,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user mickih19
California
2 reviews
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I recently bought a top from Fabletics that was available at one of their stores close to home. I received a text an hour later that my order was ready for pickup and available for 3 days. I decided to wait a day and then on the 2nd day when I was going to go I received a text that the top was no longer available and that they didn't have one. I called Fabletics customer service and they acknowledged that it wasn't there, and was as confused as me as to why the discrepancy. I asked to have it sent to me as it was in stock and asked for free shipping. Customer service understood and was very kind to ship the top to me free of charge. I have called about other things as well and have always been happy with the outcome.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Micki,

We are so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user catherinec610
Canada
1 review
0 helpful votes
  • Send Message
March 24th, 2021
Verified purchase

My order number was Order #: *******, I shouldn't be sharing this but this for people who think this is fake. It isn't honey, Fabletics is a blessing that dropped in my arms. I got 2 leggings for $24 CAD and I was normally excited for the product. But today I received it, and it had gifts with it. I got $90 gift card from hello fresh, which I love love love, but was expensive so I couldn't afford it the second time. And also a L'Oréal cream sample. The gifts were so unexpected and mind blowing. Apart from the gifts. The leggings make my butt look plump and juicy, it has such an expensive material like lululemon.(I mean who's gonna spend $100 on a leggings from lululemon when you can get 2 leggings at $24 from Fabletics which has same material. OMG THANKS FABLETICS.

Products used:
Leggings

Service
Value
Shipping
Quality

Date of experience: March 24, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Catherine,

Thank you for such an excellent review. We appreciate your time to share how satisfied you are shopping with us. That is what we always aim for, your satisfaction!

Best,
Bella

Thumbnail of user alyssaj135
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 1st, 2024
Verified purchase

Fabletics is literally one of my favorite fitness brands. I love how there's always something for everyone and their stuff is super stylish. Oh! And the sales are AMAZING!

Date of experience: March 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alyssa,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the stylish products and the best deals we offer. Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user alexandrac210
New York
1 review
0 helpful votes
  • Send Message
June 1st, 2021
Verified purchase

I was wiaitibg for my package and it wasn't being delivered I called them and they told me that my apt building was missing. I asked them why as no one notified me or called me and they didn't have a answer. After that I told them I still wanted to my package but instead they delivered it back to the company which means I never got my leggings.

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alexandra,

We are sorry for the negative experience you have encountered, especially with our customer service. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user fabip1
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I got the membership because the pants fit my daughter, but the first time i went to redeem my points, i was told the only items i could buy. I couldn't pick the colors i wanted because they tell you how they want to match. The top doesnt fit neither my daughter or me but I had to buy one ( that is sitting in my drawer) because i cant get 2 pants.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fabi,

We value all feedback, so we appreciate you taking the time to tell us about your points redemption experience and we want to know more about your concerns. We will immediately send you a private message. Thanks!

Best,
Clark

Thumbnail of user breeb18
Minnesota
1 review
1 helpful vote
  • Send Message
September 15th, 2019
Verified purchase

The outfits are beautiful but most of them I can not wear to the gym. Many of the leggings are see through during squats and deadlifts. Most of the bras are not made for high intensity training either. I love them for running to the store in or doing yoga or Pilates but I can't recommend them for most weight training or high intensity work outs.

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Bree,

Thank you for your honest feedback, we deeply appreciate each one as they really help us improve. We're always welcome for feedback like this so we can improve more our services in Fabletics. Thanks for doing business with us!

Best,
Ivy

Thumbnail of user aldrinp2
Texas
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Worst quality ever, ordered online and had to go in store to return all items. WORST CUSTOMER SERVICE. Literally had the worst experience, canceled my order once and then it took forever for a refund and on top of that i paid for fast shipping on the second order and it didn't arrive until 2 weeks later. Like what. Never ordering again.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Aldrin,

Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user faiths6
GB
1 review
7 helpful votes
  • Send Message
July 13th, 2015

SCAM they let you believe you have a good deal - then a month later take £44 out of your account with no warning at all. Apparently this is a condition of buying their offer outfit? Where you get told this I do not know - WHO READS the T&Cs and small print. This is a right ROYAL SCAM do not buy from these people. Their customer services is unhelpful, rude and misleading - surprised they are not shut down by now!

Date of experience: July 13, 2015

Thumbnail of user seanh968
Nebraska
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Wouldnt let me use a gift card for discounted purchases despite just paying for gift card with cash. Unable to refund gift card

Date of experience: July 4, 2024

Thumbnail of user californianouz
Germany
1 review
0 helpful votes
  • Send Message
August 8th, 2023
Verified purchase

All I've done is just order 2 shorts from fabletics. They paid themselves using my card every month up to 60 bucks. I had to cancel all my credit cards because of them. And I just found out that it was all because of VIP membership I didn't even ask for it. DO NOT USE THIS WEBSITE UNLESS YOU'RE WILLING TO LOSE YOUR MONEY FOR VIP MEMBERSHIP!

Tip for consumers:
This website is not helping you

Products used:
SHORTS

Service
Value
Shipping
Returns
Quality

Date of experience: August 8, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Oguz,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user mk503
Minnesota
1 review
0 helpful votes
  • Send Message
December 8th, 2021

They don't notify you of canceled items or the "refund". They will show all the items you ordered everywhere and nowhere will they show you it was canceled (and you probably shouldn't expect it). Like literally nowhere. I shouldn't have to double check THEIR work and see what I am missing. They also can't stop talking long enough to *listen*.

Tip for consumers:
Don’t become a member if you value customer service. They will make you do your own math, own research, own double checks, etc..

Value

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user jamiep729
Massachusetts
1 review
0 helpful votes
  • Send Message
June 17th, 2024
Verified purchase

I love Fabletics stuff but the amount of time it takes to actually get to me is excruciatingly slow!

Date of experience: June 7, 2024

Thumbnail of user helenw32
GB
1 review
10 helpful votes
  • Send Message
November 3rd, 2014

Be VERY careful - the site automatically signs you up to take money from you account each month.

I ordered one "outfit" which I was pleased with, fits well and well made and designed I really liked it, but I was very lucky that I bothered to read the leaflet that came with my delivery as I didn't realise when I ordered that I was subscribing to the monthly program that would take £44 (I think that was the amount) from my account each month unless you go in an select to "skip" that month. Total scam - why you would want a new outfit each month is beyond me.

Also the website is dodgy, you can't unsubscribe on the site and have to call and I couldn't use the "forgot password" link - tried several times, it told me it had sent me an email with a link to reset my password but never received the email.

Stay away unless you order one outfit and then call to unsubscribe immediatly

Tip for consumers:
BE CAREFUL - automatically subscribes new users to a monthly service taking money out of your account each month for a new outfit

Service
Value

Date of experience: November 3, 2014

Thumbnail of user amyl1078
Indiana
1 review
0 helpful votes
  • Send Message
January 2nd, 2021
Verified purchase

I love my Fabletics Leggings... especially he high waisted ones. This is the first purchase I was disappointed with. The sweatpants don't fit as nicely, as the leggings. I was looking for a pair of sweatpants with the Fabletics quality and a comfy looser fit of traditional sweatpants... these are not nearly as comfy and the crotch seemed to sit low.

Date of experience: January 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amy,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user ivis
Florida
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

My last shipment was sent to an address in California and when I inquired about it I was told it must have been my fault? My address on my account never changed. I live in Florida. It became a big ordeal and the original order was not honored and was only sent the pant and not the shirt. I was so disappointed I was looking forward to having the matching shirt and I still can't find a shirt that matches the color of the pants. I was not treated fairly and rather than crediting my credit card was given a $19 credit to my account at Flabetics I cancelled my membership. I also had another pair of o ya I had ordered a few months before with A hole in the crotch and was told to just sew them? Not acceptable answer

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ivi,

We sincerely appreciate the feedback you shared regarding your overall experience with us. We deeply value your business with Fabletics and we'd like to make it up to you. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user erikac304
Maryland
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

I ordered my fabletics and they never arrived I called to cancel the subscriptions because they charge me and I told them that the fabletics never arrived and They told me that they will send them again and this never happens

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Erika,

Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user jacobb1099
Texas
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

Love all the products. But the site navigation and layout is weird. The deal for new accounts is a bummer I can't get the deals and I'm a member. Two shorts for 19. Just stuff like that.

Date of experience: May 4, 2024

Thumbnail of user ellenk267
New York
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase
• Updated review

Fabletics are always good quality. I'm always satisfied. I don't need a lot of sportswear, but when I do, I know it will be something I enjoy wearing.

Date of experience: May 4, 2024

Good Customer Service
August 1st, 2022
Verified purchase
• Previous review

The site is a little difficult to navigate for me, but customer service has been helpful with ordering and returns.

Date of experience: August 1, 2022

Thumbnail of user tonibusby
California
1 review
0 helpful votes
  • Send Message
January 13th, 2024

Be aware, if you pay for a month membership on December 12th, then call on Dec. 15th to cancel renewal for anuary, they will stop all membership discounts effective immediately. No refund, no finishing the month you already paid for. They offer options to suspend membership, but if you don't suspend, you will not get the discounts for the rest of the month that you already paid for. See photos of our chat.

Tip for consumers:
If you cancel early, no refund for your membership fees and you are not allowed to use the discounts for the month you already paid for. Feels like a scam.

Products used:
Leggins

Service
Value
Shipping
Quality

Date of experience: December 21, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Toni,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user melissas282
Connecticut
1 review
1 helpful vote
  • Send Message
March 31st, 2018

I actually really love their stuff. Its hard to find leggings esspecially cute workout leggings that fit. I found the cutest pair of capris and a pair of sweatpants. A lil back and forth on the size but no issues they just sent out a new pair at no cost. I love this company. Going to stick it out and order more stuff.

Date of experience: March 28, 2018

Thumbnail of user sarac751
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2022
Verified purchase

Good service and I'm very thankful to be a V. I. P member & the benefits it entail because the ONLY way I can even afford to be a V. I. P. Member and buys clothes at the same time is because not only because of the V. I. P. Deals but mainly because of the "skip this month" option. Without having the option to skip a month, I wouldn't be able to buy clothes at the same time is as being a V. I. P. Member so the deals would be useless to me if I couldn't afford to buy anything!

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sara,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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