Fabletics

I signed up for the VIP membership to get 2 pairs of leggings. First off, It is NOT CLEAR that you will be charged monthly if you do not 'pass' or purchase monthly when becoming a VIP member. I called to cancel the VIP membership, and on the phone the representative confirmed that my VIP membership was cancelled and I would no longer be charged. I just checked my Mastercard statement and I have OVER $300CDN in charges! They charged me FOUR times in January alone! I just called again and let them have it. They claim they will be refunding me my money in it's entirety and cancelling my membership but again, at the very end of the conversation after asking for my money, stating I wanted to cancel and sharing my displeasure, I said 'I'm confirming that my account is cancelled?' and she says 'Ohhh? You want to cancel your VIP membership'? Are. You. Serious.?!?!?! This is absolutely dirty, dirty business practice. Stay FAR AWAY!

I am a Fabletics Fan. I have enjoyed what I've purchased. However, what is frustrating to me, though, is how sizing isn't always available. When sales hit, those are the best. I wish they would have more quantities in my size which is always the size that sells out the quickest so that's not a hard one to figure out. I also don't think the rewards and promotions are that great. I feel for the price they charge (full price items), the rewards should be greater. Also, I would love if Fabletics would have more lower rise shorts. I'm always looking for midrise shorts or capris but everything is high rise and long leggings. I understand high rise is the "thing" right now. Midrise shorts and capris would be my request. Long leggings... it's just too hot to wear those for working out. Need capris or even a cut a little lower than the knees or shorts. I love the shorties. The shorter the better. Those are my favorites. But I'd love for those to be offered in midrise.

Sent me the wrong items then wouldn't ship me my correct order until I went out of my way to take the stuff to post office. Fabletics mistakes shouldn't cost me time and gas money to run to the post office.

Very possibly the worst run company I have experienced. DO NOT ORDER FROM THIS COMPANY. I wish I would have read the reviews prior to ordering. Let me break it down.

1. The shorts do not fit. If you have a booty, skip this brand.

2. I sent an email to cancel after my PayPal was charged for the membership that they auto-subscribe you to. They have charged me 3 additional times since then.

I wish I add screen shots to prove my emails and requests to cancel on social media. I literally had to delete my credit card and PayPal to stop them from charging me. $200 later all I have to say is, DO NOT BUY ANYTHING FROM THIS COMPANY!

I love ordering from Fabletics. The clothing quality is awesome. Fabletis is crucial is reinventing myself, and my style.

The website was hard to understand because everything was in usd even though it was the. Ca website. The whole VIP membership is confusing because you can't get the advertised "2 for 24" without accepting the terms of the membership. It repeatably said that my postal code wasn't valid even though they ship to canada and it wasn't invalid and it was impossible to figure out why that happened. Wasted an hour trying to order leggings and wouldn't recommend it to anyone

After an extremely frustrating ordering process, I FINALLY received my product. The sizing was inconsistent so I had to send one item back for an exchange. That was over a month ago. I have spent over 4 hours with Fabletics customer service trying to get the situation resolved. FOUR HOURS. I still do not have the product. The product I originally ordered and paid for was sold to someone else while Fabletics took their sweet time processing my return. Each time I have contacted their customer service, the agents I have spoke to have been very kind and tried their best to help me, but nothing has ever been resolved. They tell me they will escalate my case, make notes on my account, and to contact back in a few hours or the next day, but every time I contact back I have to re-explain the whole situation. It's not a difficult situation. I am simply returning an item for a different size. This has been going on for 2 months. TWO MONTHS and my replacement has still not been sent or processed. The worst part is, I think I might actually like the product, but there is no way I will ever attempt to order anything from them again after this fiasco. Spend your money elsewhere if you plan on wearing anything you order anytime in the near future. I am appalled at the way this company handles simple exchanges, especially after touting their easy exchange process. Shame on you Fabletics.

My options are extremely limited 😕. I'm 6'4 and a 2x in shorts and 3xl in shirts and I can never find anything other than black.

They will cancel your order and not notify you, then when you contact customer service through the chat, they are snarky, and make you feel like you're at fault. They take no responsibility. Then when you right a review you get a response ASAP that say you'll get an e-mail. That e-mail is the most prefabricated useless response ever. They apologize with no effort to make staying with them worth it. DON'T BOTHER SIGNING UP, buy from LuLuLemon, or really anywhere else, my costco brand stuff has better customer services than these guys.

I think they have a very good product, but that is negated by the extremely poor customer service. I signed up for the VIP service, and except for the 1st month, have not been able to get anything I wanted. I check each month as soon as I get the email notification that the outfits are ready to view, and EVERY month on the 1st the are already SOLD OUT! Also their delivery time is slower than molasses in February. All this leads to "Good product, but NO THANKS!"

I have been ordering Fabletics leggings for yearssssss. They always had their logo on the hip area. Recently, they moved the logo to be on the back of the leg. I think that looks silly, like there's something stuck to your leggings, so I specifically bought a pair that still showed the logo on the hip. When I received them, the logo was on the back of the leg! When I put them on, it looks so ridiculous because in the middle of my black leggings there is a reflective silver logo. Worst decision ever to put it there. I can't wear the leggings because it looks so silly, but I took the tag off before I noticed it, so I can't return them. They were a pair that I had ordered and loved before, so I didn't think twice about removing the tag since I trusted that the photos used were accurate. So two complaints: one, the new logo placement, and two, the inaccurate photos. I canceled my membership with fabletics over the logo

It's not transparent, you don't know what you're getting into when you sign up for VIP (I was charged $50 two months in a row before I realized they were charging me). The site says that I signed up for VIP in November of 2019, but it only started charging me a monthly fee in March of 2020, so pretty sure they either automatically transitioned my account, or they didn't explain that my recent purchase would lead to a monthly charge. This is a scam, don't sign up for it.

You get excited to purchase something. Than notice you can't get it in your size, nor size up, nor size down. Many times I'll have something in the cart than it will be gone by the time I'm done selecting to get free shipping. It would be nice to be able to add things towards free shipping within 24 hours. I'd be tempted to buy immediately, so i wouldn't lose the product in my cart. And I'd probably buy more. Instead of searching through slow loading website for more things to get free shipping. Than to not get free shipping bc two of my fav items are gone. Than have tob search again of what i want for free shipping. By this time im irritated that my favs are gone and I've already wasted so much time. It makes me not want to purchase. I'd Rather pay more somewhere else without the disappointment and grief. Im very close to closing my account. Its also, Difficult to remember what fabrics I liked and did not like. And not so ready to skip a month. Should be easy to do in my email. Not got to website, looking into account, etc.

Their clothes are great but they make it very difficult to cancel, and they keep billing you. They really need to change. This is untenable. I thought I had canceled. They told me I had. Apparently, I had not. They need a serious message. This is not allowable in any state. The collective state AGs need to go after Fabletics.

I absolutely love the shorts five stars there, but the color options are so limited and the shipping ETA is always off by at least five days so for shipping and color selection I have to go with 1 maybe 2 stars.

Returns are easy and customer service is good. The cancelation process isnt so easy and i was at the lake with no service so couldnt cancel my aug subscription and was charged. I have an account and my daughter has an account and we both were charged I wish it was easier to cancel.

I will never order from th is company again. Although the clothes are nice, the company continousely charges you 49.95 without telling you why. When making my first purchase there was no indication that i was being enrolled into a membership that would cost me. Then i was notified that if i didnt make a purchase once a month i would still be charged 49.95 per month. This is ridiculous. And the customer service representatives are no help at all. DO NOT ORDER FROM THIS SITE, IT IS A RIP OFF!

I keep trying to cancel my membership subscription after already canceling it once. I canceled it five months ago. I then bought a couple items with the money already on my account. Then they reactivate my account without my permission. I then call and the machine says its a five minute wait. I hold on the line it turns into an hour wait so the next time I call they have an option to hang up and they will call me back. They never call me back.

Love the pockets and the quality of Fabletics yoga pants. I've been a customer for years, and will continue to be one!

The program feels dishonest, automatic charging then trying to actualy use it is a pain, Love the quality of the clothes but not the program. I would not reccomend the brand because of it

This first seemed like such a great product and great deal. Well let me start out by saying that my items took about 3 weeks to get to me with the "expedited shipping". When I got them they were just ok and after wearing them and washing them JUST ONE TIME the elastic became all stretched out. BUTTHAT WASN'T EVEN THE WORST PART! Without me even knowing they start to charge my credit card $49.95 per month for some sort of membership club... and when I called to question it they tried to downplay it like it was a free credit I was receiving. However I advised them there were two charges on my credit card for each month from $49.95 each. All I tried t do was buy two pair of shorts and they start charging me $49.95 per month... WHAT A SCAM! After a short hassle I demanded my money Don't fall for this... they try to make it seem like it's a free credit and they didn't charge your account!

The process was easy, the quality is exceptional and the delivery was ahead of time. Overall excellent experiance.

I had placed an order on 6/5/21 and after three weeks it still hadn't shipped. I called customer service on 6/23 to inquire about the status as I had ordered and received another order in between. I was told all items were in stock and it should be shipping withing 24 hours. On June 28th, I called again and was then told one if the items I purchased was out of stock so none of the order was shipped. The items sell out incredibly fast and there is no course of action when something like this happens. I returned the entire order and it is making me think twice about continuing to order fabletics.