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Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Their clothes vary drastically style to style. I was a member for over 2 years and ended my membership because the quality of clothing was getting worse.
Date of experience: July 1, 2020
Let me begin by saying Fabletics is very clear with the "terms" of their VIP membership from the very beginning. We all have seen the ads for a screaming deal on our first outfit, and frankly that is how they got me! As an informed consumer I knew that I would need to buy and outfit, or skip each month before the 5th in order to not be charged $49.95. The charge will be applied to your Fabletics account for you to use any time. Just as with any "subscription" membership it is up to us to remember to buy or skip each month. I have had my membership for about 3 months, and I have bought an outfit each month because I was so happy with the price and quality. They have great rewards for referring a friend, and reviewing your purchases on their site. I have earned enough points in three months to get a free outfit! Final thoughts... Know what you are signing up for, utilize the sizing chart to reduce return/exchange hassles, and CHECK your email so you don't get charged without you knowing it. Happy shopping :)
Date of experience: July 6, 2014
If I'm able to find an outfit in my size that is a good deal for a member credit its a wonderful program to be part of. Often however that's not the case.
Date of experience: July 1, 2022
Hello Laurie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My daughter has loved the membership…she gets to choose a new dance outfit each month:)
Great quality of products
Great customer service and ease of returning
Date of experience: July 1, 2022
Hello Melissa,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Sent clothing back almost a month ago now to approximately an hour away location. Have yet to receive any return on to my credit card. Very disappointed.
Date of experience: October 1, 2022
Hello Gord,
Thank you for sharing your experience and the returns you've made. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the quality and I'd probably buy more if I could apply the member credit toward any purchase and not just towards certain items. So I'm frustrated that changed a while back.
Date of experience: December 4, 2021
Hello Amy,
Thank you for writing a review! We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Sizes are not consistent AT ALL waste of money i was excited for nothing :( i cancelled my membership because of it they only get 2 stars cause the leggings look like the pic
Date of experience: January 8, 2023
Hello Giovanna,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Website is a complete mess, not very helpful. Spoke to customer service and VERY rude. Not at all worth the effort, money or hassle. Don't even bother...
Date of experience: March 13, 2017
Under investigation of taking money from my account. And the original amount was $15.00 was what they advertised. My bank is now looking into them.as there have 3 deductions@ over 70.00 x 3.!
Date of experience: November 10, 2015
I always have a great experience with Fabletics. If something doesn't fit I can return with ease, no hassle! I've never had an issue. The quality of the clothes are fantastic as well!
Date of experience: June 4, 2022
Hello Joscelyn,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Fabletics is one of the few things that is "as good as it seems." From their amazing clothes to their online site, I find myself completely satisfied.
Date of experience: December 1, 2022
Hello Brian,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I simply asked how to use points that had been earned and got a smart answer aimed to hurt me. Once points are gone will not be using site or recommending to others.
Date of experience: September 4, 2021
Hello Brian,
Thank you for writing a review! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Exchanges and returns take forever, you forget you ever were waiting for something. Also gave a 4 because they are often out of stock of popular items.
Date of experience: February 1, 2021
Hello Cheri,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
It would be nice if they would go back to having more capri options rather than just leggings, like they used to have. I love my Fabletics for working out, but the full length leggings are too hot.
Date of experience: October 1, 2022
Hi Jacqueline,
Thank you for sharing your feedback about our selection, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.
Best,
Kim
Great service. Didn't like clothes. Pants made too much of swishing sound when walking. Other pants were not comfortable
Date of experience: April 4, 2023
Hello Charles,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I love having a local store front to go in and try outfits on, the girls at the shops of legacy location in Dallas Texas area are just amazing! I never walk out with less than 3 outfits!
Date of experience: April 1, 2020
Very hard to cancel, too many emails. Points system is useless, vip is expensive.given sale offerings. Never going back
Date of experience: May 2, 2023
Hello Clarisa,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have never received any bad or faulty products, and I've always received the exact product with fast shipping.
Date of experience: May 1, 2023
Hello Diana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
My experience was pleasant and overall easy. The product came in a timely manner and I will buy again.
Date of experience: February 1, 2023
Hello Daphne,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Honestly, it would be better to just go and buy from a high end sports brand like Lorna Jane or go for cheap stuff from Target! I originally signed up to buys some cheap tights that turned out to be average at best in quality. After signing up to the VIP price, I was not aware that my account would be charged every month!
After three international phone calls and a lot of stress, I've tried to purchase more products that I do not need or want just to use the credits that I have accrued in monthly fees. I still need to call AGAIN to cancel the damn account.
Would NEVER SHOP WITH THEM AGAIN. Next time in going to Lorna Jane and buying exactly what I want!
Date of experience: July 13, 2017
It is disturbing if a group of thieves can label themselves as a "company" and get away with knowingly and intentionally stealing money. Someone in the legal field needs to look into putting a stop to the type of fraudulent, bad faith, unethical "business" strategies practiced by Fabletics. I have a very pro-business mind set, but a group of thieves does not qualify as a "company," and stealing money should never qualify as "doing business". If these tactics are not criminal, they are at least unconscionable and Fabletics needs to be disgorged of its"ill-gotten gains." STAY AWAY FROM THESE THIEVES.
Tip for consumers:
SCAM-letics.
Date of experience: October 16, 2014
First the good: the clothing is nice and customer service is very helpful.
The bad: closed out account because I got tired and annoyed of having to cancel monthly order so that I wouldn't get charged the so called membership fee. I shouldn't HAVE to buy if I don't want to. Deliveries take too long to arrive with USPS. All other companies I shop with use UPS with free delivery. If you gonna charge membership fee, the least you could do is use UPS free delivery.
Date of experience: December 4, 2022
Hello Gerry,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I ordered leggings on April 18th. Come May 3rd I saw a girlfriend post she got us that she ordered on the 20th and loved them. So I call and the agent snaps and tells me I need to just wait, they'll be shipping mine out.
I ask to talk to a supervisor who tells me what I ordered was out of stock and I won't be getting a package! Still waiting on this transaction that should "cancel out and be available right away"
Date of experience: May 5, 2020
Hello,
Thank you for making a review. We are sad to hear that you had encountered an unpleasant experience regarding your order. Your feedback is essential to us. We will email you shortly.
Best,
Clark
I made an account and purchased VIP membership in the beginning of December. I then decided to cancel my VIP membership for a short time. I had always planned on going back because my first experience went well but then when I cancelled, my credit card was still charged again. I got in contact and it seemed to be cleared up pretty well- they cancelled my VIP plan and promised to put the $50 charge back to my card. They told me it would take 3-7 days for the charge to be put back. After 7 days had come and passed, there was still no money put in my account. Every single morning I would go to their website and try to contact them. I would be left waiting for hours and they NEVER would answer me. Finally, in the box where it asks you to sum up your reason, I just said "membership questions" and sure enough, they answered within minutes. They purposefully avoided answering me when they knew I wanted my money back, probably hoping I'd forget or give up. Absolutely ridiculous. I will never give them another penny of mine ever again. I literally cancelled my card so they have zero payment information for me.
Date of experience: January 30, 2018
Hello Elise,
We sincerely apologize if you have not received your refund. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Valerie,
Thank you for sharing your feedback regarding the quality of our products! We value your business with us and your feedback is important for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle